Solution Engineer Jobs in San Jose, CA

INTRODUCTION

We're looking for a Solution Engineer/Solution Architect to join our team and help our global merchants and partners grow their business through scalable technical solutions and platform innovation. You will work at the intersection of software engineering, solution architecture, customer engagement, and product development to solve complex Open API-driven integration challenges across commerce, advertising, and partner ecosystems. In this role, you will leverage strong engineering fundamentals, data-driven problem solving, and customer insights to build scalable technical solutions, prototypes, and reusable tools that improve merchant operations, platform adoption, and business growth. You will partner closely with Engineering, Product, and strategic customers to influence platform capabilities while solving complex technical challenges.

Responsibilities

- Design, develop, and deliver scalable Open API-based integration solutions, reusable tools, and technical prototypes across commerce, fulfillment, and partner ecosystems.
- Partner with strategic merchants, ISVs, and internal Engineering teams to design scalable integration patterns, reference architectures, and technical solutions that accelerate partner onboarding and platform adoption.
- Analyze customer pain points, technical data, and platform metrics to identify opportunities for automation, optimization, and scalable engineering solutions that improve platform performance, reliability, and customer success.
- Collaborate closely with Engineering, Product, Data, and strategic customers to solve complex technical challenges, influence product direction, and improve the end-to-end customer experience.
- Serve as the technical owner and trusted advisor for complex customer integrations, providing deep technical guidance while partnering with internal engineering teams to resolve challenging customer scenarios.
- Build lightweight tools, automation, proof-of-concepts, and custom technical solutions that improve customer adoption, operational efficiency, and business metrics.
- Use SQL, data analysis, and technical investigation to identify customer opportunities, troubleshoot complex issues, and provide data-driven recommendations to Product and Engineering teams.

MINIMUM QUALIFICATIONS

- 3+ years of software engineering experience building production systems, or equivalent experience in technical solutions engineering or solution architecture with hands-on programming responsibilities.
- Strong programming skills in one or more general-purpose languages such as Python, Java, Go, or C/C++, with the ability to build custom tools, automation, or prototypes to solve customer and business problems.
- Strong SQL and analytical skills with the ability to investigate complex technical and business problems using data, identify trends, and translate insights into scalable engineering solutions.
- Strong ability to communicate complex technical concepts clearly to both engineering and non-technical stakeholders, including enterprise customers and business partners.
- Proven ability to partner across Engineering, Product, Data, and Customer-facing teams to deliver scalable technical solutions and influence platform direction.
- Strong understanding of distributed systems, backend services, REST APIs, and integration patterns, with the ability to design scalable solutions and clearly articulate technical tradeoffs.

PREFERRED QUALIFICATIONS

- Experience working on large-scale API platforms, advertising technology, developer platforms, commerce platforms, or enterprise SaaS products.
- e-commerce experience is preferred.
- Experience influencing product roadmap and platform capabilities by translating customer pain points, technical insights, and data analysis into scalable engineering solutions.
- Experience building reusable tools, automation, proof-of-concepts, or developer-facing solutions that improve customer onboarding, platform adoption, or operational efficiency.

ABOUT TIKTOK

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

WHY JOIN US

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

DIVERSITY & INCLUSION

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TIKTOK ACCOMMODATION

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

JOB INFORMATION

【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $162000 - $316800 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.