Solution Manager Jobs in Santa Clara, CA

INTRODUCTION

Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market-leading companies rely on Couchbase for mission critical operational, analytical, mobile and AI workloads. Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform architected for performance, flexibility and global scale. With Couchbase, organizations bring their data to life, launching game-changing customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond. Couchbase’s AI-ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure. Couchbase believes data should never slow you down, but act as the foundation for your next breakthrough. Discover why Couchbase is trusted to help the world’s biggest players scale, move fast and stay resilient, no matter what’s next on their roadmap. Want to be part of our story? Apply today!

ROLE AND RESPONSIBILITIES

As a Solutions Architect, you will be the trusted advisor helping our customers unlock the ultimate value of Couchbase. You will work directly with customer engineering teams, blending high-level architectural coaching with hands-on professional service delivery. If you love solving complex, real-world data challenges, designing cutting-edge AI-ready architectures, and guiding enterprise customers from design to production, this role is for you.

• Lead Customer Engagements: Guide short- to medium-term on-site and remote client engagements. You will lead architecture and use case reviews, sizing, performance tuning, and deployment topology planning to get Couchbase up, running, and optimized.

• Solve Complex Technical Challenges: Work hand-in-hand with customers to solve deep technical problems from initial design through to production operations, managing hands-on troubleshooting and escalating issues when necessary.

• Architect for the Future of AI: Help customers implement AI solutions and data platforming best practices, leveraging Couchbase’s advanced features like indexing, SQL++, Full-Text Search, Vector Search, and Columnar technologies.

• Own the Lifecycle: Assist with all phases of Couchbase implementations, including installation, deployment topology planning, and establishing operational best practices.

• Be a Trusted Advisor: Act as the technical product expert, comfortably communicating and presenting complex architectural concepts to audiences ranging from developers and architects to C-level managers.

• Drive Internal Innovation: Contribute to internal technical projects, including software development, benchmarking, and troubleshooting.

• Collaborate Globally: Partner closely with sales and pre-sales teams to handle technical escalations and identify growth opportunities within existing accounts.

• Share Knowledge: Author internal and external technical collateral, such as reference architectures, whitepapers, and best-practice guides.

BASIC QUALIFICATIONS

- Database Expertise: 5+ years of experience in enterprise back-end software consulting, with a strong focus on database technologies (SQL, NoSQL, or Distributed Databases).

• Cloud Proficiency: 2+ years of experience working with major Cloud platforms (AWS, Azure, GCP), including cloud troubleshooting and performance tuning.

• Development Background: A strong foundation in application design and development, with familiarity in traditional RDBMS schema modeling and configuration.

• AI & Modern Tech Savvy: Experience engaging with developers and utilizing AI-assisted development/evaluation techniques (e.g., Gemini, Claude).

• Problem-Solving Mindset: A rigorous diagnostic and troubleshooting process, with a proven track record of resolving complex, end-to-end technical issues.

• Exceptional Communication: Stellar presentation and communication skills, with the ability to articulate technical solutions concisely to both highly technical and non-technical stakeholders.

• Education: BSc in Computer Science, Engineering, or an equivalent technical field.

• Languages: Fluency in English is required. Secondary fluency in Spanish, French, Portuguese, or Japanese is a strong plus.

COMPENSATION

The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions, equity, and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location.

• Base Pay Range: $137,000—$161,000 USD

BENEFITS

Couchbase offers a total rewards approach to benefits that recognizes the value you create here, so that you in turn may best serve yourself and your family. Some benefits include:

• Generous Time Off Program - Flexibility to care for you and your family

• Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs*

• Financial Planning - Retirement program* and Business Travel Insurance

• Career Growth - Be valued, Create value approach

• Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees.

• And much more!
  *Note: some programs are not applicable to all countries. Please discuss with a Couchbase recruiter to learn more.

Couchbase is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Join an impact initiative group and experience the amazing feeling of Couchbase can-do culture. By using this website and submitting your information, you acknowledge our Candidate Privacy Notice and understand your personal information may be processed in accordance with our Candidate Privacy Notice following guidelines in your country of application.