STEM OPT Customer Solutions Engineer Jobs
Customer Solutions Engineer roles sit at the intersection of technical depth and client-facing communication, making them a strong fit for STEM OPT graduates in computer science, engineering, or information systems. Your 24-month STEM OPT extension applies here, provided your employer is enrolled in E-Verify and your role ties directly to your STEM degree.
Find STEM OPT Customer Solutions Engineer JobsOverview
Showing 5 of 11+ Customer Solutions Engineer jobs
See all Customer Solutions Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Solutions Engineer roles.
Get Access To All JobsINTRODUCTION
As a Customer Solution Architect, you will work with customers, and internal teams to understand business challenges and root-cause issues. You will craft scalable, flexible, and resilient integrated solutions that empower our customers and accelerate time to value/ ROI and operational efficiency. The ideal candidate will have an entrepreneurial mindset, strong communication skills, isn’t afraid of a spreadsheet, and thrives on taking ownership and driving success.
Responsibilities
- Attentively listen to customers and leverage strong analysis/critical thinking capabilities to get to the root of a problem; take direct ownership of resolution, follow up/follow-through
- Comfortably navigate complex organizations, and communicate and present to a wide range of customer constituencies from leasing staff to the C-Suite, adjusting the message to fit the audience
- Maintain and demonstrate advanced knowledge and thought leadership of RealPage solutions and integrations and advise multifamily owners and operators on solution and operational best practices
- Independently set and manage customer expectations that enhance the customer experience and mitigate potential risk
- Partner with Sales, Delivery, Success, and Product Management to develop and recommend processes, systems, and documentation that create visibility and efficiency gains for customers and RealPage
- Work cooperatively with others across the organization to achieve shared objectives
BASIC QUALIFICATIONS
- Customer-facing professional fluent with multifamily real estate technologies with a minimum of 2 years of experience in account management/support, product management/development, end-user communication
- Bachelor’s degree with a focus on Business, Marketing, Real Estate, or other applicable areas of study
- Demonstrated proficiency in configuring and deploying SaaS-based applications that scale and prove ROI
- Strong understanding of property management is required at both the corporate and property level
- Ability to navigate people and data to find answers; strong persuasion skills/ability to overcome objections from a wide variety of personalities internally and externally
- Goal, metric and results-oriented, with a strong sense of responsibility, accountability, and enthusiasm to enable empowered customers and partners
- Proficient in Microsoft Office Suite (specifically Word, Excel, PowerPoint) and Customer Relationship Management (CRM) software such as Salesforce
- Ability to travel up to 20%
PREFERRED QUALIFICATIONS
- Proficient understanding of the multifamily industry and Affordable Housing programs
- Prior experience with RealPage OneSite Leasing & Rents and/or On-Site Manager, and Document Management is preferred
- 1-3 years of experience as a Systems Administrator or related experience resulting in a deep understanding of RealPage solutions and third-party integrations
- Project management experience/ability to lead business discovery workshops
- Technical writing acumen and ability to author custom statements of work
- Understanding of development life cycle, SQL queries, and ability to architect complex technical solutions
- Experience planning, managing, and performing integration design, testing, and deployment
SALARY AND BENEFITS
RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
- Health, dental, and vision insurance.
- Retirement savings plan with company match.
- Paid time off and holidays.
- Professional development opportunities.
- Performance-based bonus based on position.
Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.
Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.
Pay Range: USD $56,100.00 - USD $95,500.00 /Yr.
INTRODUCTION
As a Customer Solution Architect, you will work with customers, and internal teams to understand business challenges and root-cause issues. You will craft scalable, flexible, and resilient integrated solutions that empower our customers and accelerate time to value/ ROI and operational efficiency. The ideal candidate will have an entrepreneurial mindset, strong communication skills, isn’t afraid of a spreadsheet, and thrives on taking ownership and driving success.
Responsibilities
- Attentively listen to customers and leverage strong analysis/critical thinking capabilities to get to the root of a problem; take direct ownership of resolution, follow up/follow-through
- Comfortably navigate complex organizations, and communicate and present to a wide range of customer constituencies from leasing staff to the C-Suite, adjusting the message to fit the audience
- Maintain and demonstrate advanced knowledge and thought leadership of RealPage solutions and integrations and advise multifamily owners and operators on solution and operational best practices
- Independently set and manage customer expectations that enhance the customer experience and mitigate potential risk
- Partner with Sales, Delivery, Success, and Product Management to develop and recommend processes, systems, and documentation that create visibility and efficiency gains for customers and RealPage
- Work cooperatively with others across the organization to achieve shared objectives
BASIC QUALIFICATIONS
- Customer-facing professional fluent with multifamily real estate technologies with a minimum of 2 years of experience in account management/support, product management/development, end-user communication
- Bachelor’s degree with a focus on Business, Marketing, Real Estate, or other applicable areas of study
- Demonstrated proficiency in configuring and deploying SaaS-based applications that scale and prove ROI
- Strong understanding of property management is required at both the corporate and property level
- Ability to navigate people and data to find answers; strong persuasion skills/ability to overcome objections from a wide variety of personalities internally and externally
- Goal, metric and results-oriented, with a strong sense of responsibility, accountability, and enthusiasm to enable empowered customers and partners
- Proficient in Microsoft Office Suite (specifically Word, Excel, PowerPoint) and Customer Relationship Management (CRM) software such as Salesforce
- Ability to travel up to 20%
PREFERRED QUALIFICATIONS
- Proficient understanding of the multifamily industry and Affordable Housing programs
- Prior experience with RealPage OneSite Leasing & Rents and/or On-Site Manager, and Document Management is preferred
- 1-3 years of experience as a Systems Administrator or related experience resulting in a deep understanding of RealPage solutions and third-party integrations
- Project management experience/ability to lead business discovery workshops
- Technical writing acumen and ability to author custom statements of work
- Understanding of development life cycle, SQL queries, and ability to architect complex technical solutions
- Experience planning, managing, and performing integration design, testing, and deployment
SALARY AND BENEFITS
RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
- Health, dental, and vision insurance.
- Retirement savings plan with company match.
- Paid time off and holidays.
- Professional development opportunities.
- Performance-based bonus based on position.
Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.
Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.
Pay Range: USD $56,100.00 - USD $95,500.00 /Yr.
See all STEM OPT Customer Solutions Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new STEM OPT Customer Solutions Engineer Jobs.
Get Access To All JobsTips for Finding STEM OPT Authorization as a Customer Solutions Engineer
Verify your CIP code matches the role
Check your degree's Classification of Instructional Programs code against the STEM-designated list USCIS maintains. Customer Solutions Engineer roles typically map to computer science or engineering CIP codes, but your DSO must confirm the match before your extension is approved.
Confirm E-Verify enrollment before accepting
Ask your recruiter for the company's E-Verify employer ID before signing an offer. A company can intend to enroll but not yet be active in the E-Verify system, which makes your STEM OPT extension filing invalid from day one.
Frame your technical skills on the application
Customer Solutions Engineer job descriptions vary widely. Target postings that list a required bachelor's degree in a STEM field, not just preferred, since the specialty occupation language in your I-983 training plan must reflect a genuine degree requirement.
Draft your I-983 training plan before the offer stage
Prepare a draft training plan outlining how the Customer Solutions Engineer role applies your STEM coursework in practice. Bringing a near-complete I-983 to final offer negotiations signals readiness and reduces the back-and-forth that delays your extension start date.
Search for employers using Migrate Mate
Filter your Customer Solutions Engineer job search on Migrate Mate to surface employers with active E-Verify enrollment and a history of hiring OPT students in technical roles. This saves you from applying to companies that can't legally support your STEM OPT extension.
Research prevailing wages before negotiating
Use the OFLC Wage Search to look up the prevailing wage for Customer Solutions Engineer roles in your target metro. If your employer later files an H-1B visa on your behalf, your offer must meet the DOL wage level tied to your job duties and location.
Frequently Asked Questions
Does a Customer Solutions Engineer role qualify for the STEM OPT extension?
It can qualify, but the specific job duties and your degree field both matter. Your degree must appear on USCIS's STEM-designated degree list, and the Customer Solutions Engineer role must directly apply that STEM knowledge. Roles that blend technical troubleshooting, integration work, and product implementation with an engineering or computer science foundation typically meet the requirement. Your DSO reviews the fit before approving your I-983 training plan.
What E-Verify requirement applies to my STEM OPT employer?
Your employer must be actively enrolled in E-Verify before your STEM OPT extension begins. Enrollment intent is not enough. Ask your recruiter or HR contact for the company's E-Verify employer identification number and verify the status directly through E-Verify before your extension is filed. If the employer loses E-Verify status after your extension starts, you must notify your DSO within five business days.
What goes into the I-983 training plan for a Customer Solutions Engineer position?
Your I-983 must describe how the day-to-day work of a Customer Solutions Engineer directly applies your STEM degree. That means mapping specific job tasks, such as technical onboarding, API integration support, or product configuration, to learning objectives tied to your coursework. Both you and your employer sign the plan. USCIS does not approve or review the I-983 directly, but your DSO must authorize it and it must be on file throughout your extension period.
How does cap-gap protection apply if I'm waiting on H-1B selection?
If your employer files an H-1B petition on your behalf before your OPT EAD expires, cap-gap automatically extends your work authorization through September 30 of that fiscal year. If you're selected in the H-1B lottery, your status transitions on October 1. During cap-gap, your Customer Solutions Engineer role and employer must remain unchanged. A job change or employer switch during cap-gap terminates the protection.
Where can I find Customer Solutions Engineer jobs that support STEM OPT?
Migrate Mate lists Customer Solutions Engineer roles from employers with confirmed E-Verify enrollment, so you're not filtering manually through postings that can't support your extension. You can search by role type and location, and each listing reflects the employer's actual work authorization track record. Starting your search there reduces the risk of investing time in companies that aren't set up to hire STEM OPT students.