Support Engineer Jobs in San Jose, CA
Support Engineer jobs in San Jose are in high demand, concentrated in the North San Jose tech corridor, Downtown, and the Alviso and Edenvale business parks, across enterprise software, cloud infrastructure, cybersecurity, and semiconductor sectors. Employers actively hiring include HCLTech, Ness Digital Engineering, and TikTok USDS Joint Venture. Scan the live roles below and apply to whichever ones fit.
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Job Summary
Job Description: Robot Maintenance Support
Job Title: Robot Maintenance Support Engineer
Location: Mountainview, CA (On-site)
Role Overview:
We are seeking a hands-on Robot Maintenance Support / Test Engineer. You will ensure the
daily health, maintenance, and uptime of our robot fleet and manage deployments of any and all
new software configuration updates that are being pushed to the wider fleet. The mission is to
keep every robot in working condition through rapid proactive inspections, troubleshooting and
repair while also maintaining the appropriate software / firmware configurations. You will be
assigned to troubleshoot and repair as soon as a support bug has been made. You will be
proactive in attending meetings related to upcoming deployment configs and communicating
with the rest of the team how any changes may affect their work.
Key Responsibilities
- Monitor the fleet health dashboard in real-time and immediately start working on a robot
- Troubleshoot the reason for failures such as mechanical (e.g., actuators, joints),
- Perform component replacements (e.g., hot-swapping batteries or replaceable
- Provide status updates to assigned leads, program stakeholders and engineering teams
- Document the root cause and repair steps in a defect management system and to help
- Track and support to improve individual and team’s key performance indicators (KPI) -
- Strictly follow safety and information security policies
- Attend training sessions on new tools and techniques and help train new staff
- Report to work on assigned time to the assigned lead and be open to support weekend
- Provide support in morning shift starting at 6 AM or afternoon shift starting at 2 PM or
Skill Requirements
basic Linux commands
- Experience in diagnosing mechanical problems, electrical faults and basic software
- Ability to handle fast paced and high pressure work environments
- Ability to navigate a large facility and lift up to 50 lbs robot frames
- Excellent problem solving, documentation and communication skill
Must Have Skill
Good to Have Skill
Other Requirements
flexibility to work over the weekend as additional requirement.
Job Summary
Job Description: Robot Maintenance Support
Job Title: Robot Maintenance Support Engineer
Location: Mountainview, CA (On-site)
Role Overview:
We are seeking a hands-on Robot Maintenance Support / Test Engineer. You will ensure the
daily health, maintenance, and uptime of our robot fleet and manage deployments of any and all
new software configuration updates that are being pushed to the wider fleet. The mission is to
keep every robot in working condition through rapid proactive inspections, troubleshooting and
repair while also maintaining the appropriate software / firmware configurations. You will be
assigned to troubleshoot and repair as soon as a support bug has been made. You will be
proactive in attending meetings related to upcoming deployment configs and communicating
with the rest of the team how any changes may affect their work.
Key Responsibilities
- Monitor the fleet health dashboard in real-time and immediately start working on a robot
- Troubleshoot the reason for failures such as mechanical (e.g., actuators, joints),
- Perform component replacements (e.g., hot-swapping batteries or replaceable
- Provide status updates to assigned leads, program stakeholders and engineering teams
- Document the root cause and repair steps in a defect management system and to help
- Track and support to improve individual and team’s key performance indicators (KPI) -
- Strictly follow safety and information security policies
- Attend training sessions on new tools and techniques and help train new staff
- Report to work on assigned time to the assigned lead and be open to support weekend
- Provide support in morning shift starting at 6 AM or afternoon shift starting at 2 PM or
Skill Requirements
basic Linux commands
- Experience in diagnosing mechanical problems, electrical faults and basic software
- Ability to handle fast paced and high pressure work environments
- Ability to navigate a large facility and lift up to 50 lbs robot frames
- Excellent problem solving, documentation and communication skill
Must Have Skill
Good to Have Skill
Other Requirements
flexibility to work over the weekend as additional requirement.
See All 23 Support Engineer Jobs in San Jose
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Find Support Engineer JobsSupport Engineer Job Market in San Jose
Who's Hiring
Top Industries Hiring
- Technology & Software
- Consulting & Professional Services
Support Engineer Jobs in San Jose: Frequently Asked Questions
How do I get a support engineer job in San Jose?
Focus your search on North San Jose and the Silicon Valley corridor, where enterprise software companies, cloud platform providers, and semiconductor firms cluster most densely. Employers there favor candidates with hands-on troubleshooting experience, familiarity with ticketing systems, and strong written communication for async customer interaction. Certifications in relevant platforms, such as AWS or Salesforce, give you a concrete edge over general applicants in San Jose's competitive market.
Which companies hire support engineers in San Jose?
Companies currently hiring support engineers in San Jose include HCLTech, Ness Digital Engineering, and TikTok USDS Joint Venture, per current listings on Migrate Mate as of November 2026. San Jose's employer base skews heavily toward enterprise technology, networking hardware, and SaaS platforms, meaning most openings come from mid-size product companies and large tech firms with established support operations.
Are there remote support engineer jobs in San Jose?
Yes, though availability depends heavily on the role type: desk-based and application support positions are frequently remote, while data center, hardware, or on-site infrastructure roles almost always require a physical presence. About 30% of support engineer openings tied to San Jose are remote or hybrid as of November 2026, reflecting the city's strong concentration of software and SaaS employers. Cloud-facing and customer-success-adjacent roles tend to offer the most flexibility.
How can I get a support engineer job in San Jose with little or no experience?
The most realistic entry path in San Jose is through associate or tier-one support roles at mid-size SaaS and enterprise software companies in North San Jose, many of which hire candidates with strong communication skills and basic technical aptitude over formal credentials. Internships at Silicon Valley hardware and networking firms, or help-desk roles at local managed service providers, also provide a direct bridge into support engineering. A completed platform certification, such as CompTIA A+ or a vendor-specific credential, noticeably strengthens your application with San Jose employers.
Which industries hire the most support engineers in San Jose?
Most support engineer openings in San Jose sit in Technology & Software and Consulting & Professional Services, per current listings on Migrate Mate as of November 2026. San Jose's role as a global hub for networking hardware, enterprise software, and semiconductor design drives consistent demand for support engineers who can handle complex, technically sophisticated customer environments.
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