Support Engineer Jobs
Support Engineer jobs are open across SaaS, cloud infrastructure, cybersecurity, and enterprise software, at every level from entry-level to senior and staff, with specializations in technical support, integrations engineering, and platform reliability. Find a role that fits from the openings below and apply directly.
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- https://jobs.vccs.edu/postings/102675
- Fairfax County, Virginia, United States
- College Computing
- Northern VA Community College
Title: Salesforce/Applications Support Engineer
Agency: Northern VA Community College
Location: Fairfax County - 059
FLSA: Exempt
Hiring Range: $100,000 - $115,000
Full Time or Part Time: Full Time
Additional Detail
This position serves as an Applications Engineer within the Software Applications and Support unit of College Computing and holds primary technical responsibility for the administration, configuration, development, integration, support, and continuous improvement of the college’s Salesforce platform and other enterprise software applications. The Applications Engineer works closely with functional business owners, the VCCS System Office, and the information security, infrastructure, data, integration, and service desk teams to ensure enterprise applications are reliable, secure, well governed, user centered, accessible, and aligned with institutional priorities.
Duties and Tasks:
- Serve as senior technical administrator and engineer for the college’s Salesforce environment (e.g., Sales Cloud, Service Cloud, Education Cloud/EDA, Marketing Cloud, Experience Cloud) supporting recruitment, admissions, advising, student services, advancement, and other constituent relationship management functions.
- Salesforce platform is available, stable, and configured to meet documented business requirements.
- Manage user provisioning, profiles, permission sets, roles, and sharing rules in accordance with role-based access, least-privilege, and separation-of-duties standards; participate in periodic access reviews and recertification.
- Maintain sandbox and environment strategy; follow change and release management practices, including version control, deployment pipelines, release notes, and rollback planning; prepare for vendor seasonal releases and upgrades.
- Perform application testing and quality assurance, including unit, system, regression, and user acceptance testing coordination, defect tracking, release readiness review, and post-implementation validation.
- Partner with functional business owners and business analysts to gather requirements, document business processes, and translate needs into technical designs and solutions.
- Ensure data quality and integrity through data governance practices, duplicate management, and data stewardship coordination; protect sensitive data in compliance with FERPA, Commonwealth of Virginia IT security standards, and college policy.
- Work with vendors and VCCS partners on support escalations, product roadmaps, and technical issues; provide technical input to licensing, renewal, and procurement decisions.
- Participate in application implementations, migrations, and modernization projects and provide status updates to the Director and project teams.
- Demonstrated knowledge of Salesforce platform administration and configuration, including the security and sharing model, data model design, declarative automation (Flow), reports and dashboards, and AppExchange package management.
- Working knowledge of Salesforce development, including Apex, Lightning Web Components, SOQL/SOSL, and deployment tools (e.g., Salesforce DX/CLI, change sets, DevOps Center, or other CI/CD tools).
- Knowledge of integration technologies and methods, including REST and SOAP APIs, web services, middleware or iPaaS platforms (e.g., Boomi, MuleSoft), ETL, and data loading tools. Knowledge of the full application lifecycle, including requirements gathering, design, configuration, testing, deployment, patching, upgrades, documentation, and decommissioning.
- Knowledge of application security practices, including role-based access design, least-privilege permissions, single sign-on (SAML/OAuth), and protection of sensitive data.
- Working knowledge of change and release management, incident and problem management, and IT service management practices.
- Demonstrated ability to troubleshoot and resolve complex technical issues and to interpret application logs, error reports, and integration failure alerts.
- Ability to read, interpret, and explain policy implications of software documentation and technical configuration.
- Ability to manage a heavy workload and multiple priorities in a fast-paced environment, concurrently working on multiple issues and meeting deadlines.
- Excellent verbal, written, and interpersonal communication skills, including the ability to explain technical concepts to non-technical users.
- Strong customer orientation and attention to quality of service.
- Ability to work in a team environment and independently; willingness to cross-train and be cross-trained in other roles and duties.
- Ability to introduce innovative solutions and learn emerging technologies as they evolve.
- Proficiency in the Microsoft ecosystem.
- Experience administering and configuring Salesforce in an enterprise environment.
- Experience designing, building, or supporting integrations between enterprise applications using APIs, middleware, or data integration tools.
- Experience providing application support at the enterprise level, including incident and request management, troubleshooting, and customer communication.
- Experience partnering with business users to gather requirements, document processes, and deliver application solutions.
- Experience with application testing, change management, and release/deployment practices.
- Experience applying security, access control, and data protection requirements to enterprise applications and their data
- Salesforce certifications, such as Certified Administrator, Advanced Administrator, Platform App Builder, Platform Developer I/II, or Education Cloud Consultant.
- Experience with Salesforce in higher education, including Marketing Cloud
- Experience with the Boomi integration platform.
- Experience with Oracle PeopleSoft Campus Solutions or other student information systems, learning management systems, and ERP/administrative systems.
- Experience in a higher education, public sector, or other regulated environment.
- Experience with scripting and automation (e.g., Python, PowerShell, JavaScript) and version control tools (e.g., Git).
- Experience administering vendor-hosted and SaaS applications, including vendor release-cycle management.
- Experience participating in a major enterprise application implementation, migration, or modernization effort.
- ITIL, Agile/Scrum, or other relevant professional certifications.
Support Engineer Jobs by Experience Level
Top Cities Hiring Support Engineers
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Find Support Engineer JobsSupport Engineer Job Market
Who's Hiring
- Amazon52
- Axiom Technologies45
- Meta37
- KLA30
- BAE Systems USA24
Top Industries Hiring
- Technology & Software54
- Manufacturing13
- Electronics & Hardware13
- Science & Research10
- Biotechnology & Pharmaceuticals5
What Employers Look For
The qualifications that appear most often in support engineer jobs.
- Experience with ticketing platforms such as Zendesk, Jira Service Management, or Salesforce Service Cloud
- Proficiency in diagnosing and resolving API, authentication, or integration issues
- Familiarity with Linux command line, shell scripting, or basic SQL for log analysis
- Strong written and verbal communication skills for technical customer interactions
- Experience with cloud platforms such as AWS, Azure, or Google Cloud
- CompTIA A+, ITIL Foundation, or a vendor-specific certification relevant to the product area
Tips for Your Support Engineer Job Search
Tailor your resume to the tier
Support engineer roles are tiered by escalation level, so your resume should reflect which tier you're targeting. Highlight whether you handle break-fix troubleshooting, API-level debugging, or customer-facing onboarding, not just that you've worked in support.
Document your ticket resolution patterns
Hiring managers want to see how you handle volume and complexity, not just that you used a ticketing system. Describe the types of issues you resolved, how you escalated edge cases, and whether you contributed to internal runbooks or knowledge bases.
Apply early to roles that fit
Migrate Mate lists support engineer openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter openings by product type
Your background in a specific product category, such as developer tools, data pipelines, or identity platforms, is a signal employers weight heavily. Search for openings at companies whose product domain matches your hands-on experience to sharpen your positioning.
Prepare a live troubleshooting walkthrough
Most support engineer interviews include a technical screen where you debug a broken integration or trace an error log in real time. Practice narrating your diagnostic process out loud, because interviewers evaluate your reasoning as much as your final answer.
Negotiate scope before you negotiate pay
Once you have an offer, clarify the on-call rotation, escalation expectations, and whether the role has a defined path to a staff or engineering track. Scope mismatches are the leading reason support engineers leave within their first year.
Support Engineer Jobs: Frequently Asked Questions
Which companies are hiring the most support engineers?
The companies hiring the most support engineers right now include Amazon, Axiom Technologies, and Meta, with the largest share of openings in California, Texas, and New York, based on current listings on Migrate Mate as of November 2026. Demand is especially concentrated at SaaS and cloud infrastructure companies scaling their post-sales or platform reliability teams.
How many support engineer jobs are remote?
About 53% of support engineer openings are fully remote or hybrid as of November 2026, making it one of the more remote-accessible engineering-adjacent roles. Fully remote positions are most common for Tier 2 and Tier 3 technical support roles, integrations engineers, and positions at companies with distributed customer bases.
How do you become a support engineer?
Most support engineers start with a degree or bootcamp background in computer science, information systems, or a related field, then build hands-on experience with APIs, networking, or a specific software product. Earning a vendor certification, contributing to documentation, and taking on Tier 1 support roles are common early steps that lead to technical support and eventually full support engineering positions.
Can you get a support engineer job with little or no experience?
Yes, many companies hire candidates with no formal support engineering experience if they can demonstrate technical aptitude and clear communication. Building a portfolio of troubleshooting write-ups, contributing to open-source issue trackers, or completing a certification in a relevant platform can substitute for direct job experience and get you past initial resume screens.
What does the support engineer interview process look like?
Most support engineer interviews follow a recruiter screen, a technical phone or video interview, and a final round that includes a live troubleshooting exercise. The technical screen typically asks you to diagnose a simulated issue, such as a broken API call or a misconfigured integration, while explaining your reasoning. Some companies also include a writing sample or a customer communication scenario.
Where can I find and apply to support engineer jobs?
You can find and apply to support engineer jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and specialization, then apply directly to each listing. There's no separate sign-up step required before you apply.
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