Support Engineer Jobs
Support Engineer jobs are open across SaaS, cloud infrastructure, cybersecurity, and enterprise software, at every level from entry-level to senior and staff, with specializations in technical support, integrations engineering, and platform reliability. Find a role that fits from the openings below and apply directly.
Find Support Engineer JobsLooking for remote work? View remote support engineer jobs →Student or new grad? View support engineer internships →Overview
Showing 5 of 1,807+ Support Engineer jobs
ABOUT THE POSITION
The Region 10 INFORM Transportation Management Center operates 24 hours a day, 7 days a week, 365 days a year. As a result, the systems, applications, network infrastructure, databases, and Intelligent Transportation System elements that support TMC operations must remain secure, reliable, and fully operational.
The ATIS Support Engineer reports directly to the NYSDOT Project Manager or Operations Manager.
Responsibilities:
- Support the operation, administration, maintenance, and troubleshooting of ATIS, ATMS, network, hardware, software, database, and Intelligent Transportation System components used by the NYSDOT Region 10 INFORM Transportation Management Center.
- Perform system software engineering work to configure, customize, and integrate new services, devices, equipment, and functionality into the current INFORM ATMS/ATIS architecture, including Foundation and OpenReach systems by CoVal Systems, Inc.
- Support software upgrades and configuration changes required for new Intelligent Transportation System equipment to be NTCIP-compliant and compatible with the existing INFORM legacy system.
- Program, reconfigure, integrate, and support Variable Message Signs, surveillance systems, ramp meter controllers, travel time signs, detection systems, and other traffic management devices and computer services used at the TMC.
- Develop, upgrade, and enhance system and workstation software to improve system functionality, operational performance, reliability, and user support.
- Review current data management systems, system capabilities, workflows, scheduling limitations, and operational processes to determine whether changes or enhancements to ATMS systems are required.
- Troubleshoot hardware, software, system, database, and data communication malfunctions or errors to maintain, restore, and support continuous operational functionality.
- Administer ATMS systems and databases, including support for data archiving, data mining, reporting, system maintenance, and related database activities.
- Document detailed steps taken to modify systems, implement new functionality, resolve technical issues, and maintain current systems and procedures.
- Support training activities and the development, maintenance, and updating of system manuals, technical documentation, procedures, and operational guidance materials.
- Provide hardware, software, system, and communications support for TMC operations, including support for equipment and services that must remain operational in a 24/7/365 environment.
- Coordinate with NYSDOT staff, internal teams, external partners, vendors, and other stakeholders to support system operations, technical issue resolution, ITS device integration, and ongoing system improvements.
- Mentor and train new staff, provide technical guidance, and respond to problem situations as needed to support continuous transportation management center operations.
- Perform other ATIS, ATMS, TMC systems, software support, database administration, and Intelligent Transportation System-related duties as assigned.
Skills and Abilities:
- Strong understanding of Advanced Traffic Management Systems, Advanced Traveler Information Systems, Transportation Management Center operations, Intelligent Transportation Systems, and transportation operations support.
- Working knowledge of INFORM ATMS/ATIS architecture, including Foundation and OpenReach systems by CoVal Systems, Inc.
- Knowledge of freeway and arterial management systems, including systems and devices used to monitor, manage, and support transportation network operations.
- Working knowledge of Variable Message Signs, CCTV systems, traffic signals, surveillance systems, ramp metering systems, travel time signs, controllers, detection systems, and related electrical equipment.
- Knowledge of detection systems and firmware, including video image detection systems, acoustic detection, radar detection, inductance loops, RFID transponders, TRANSMIT, and E-ZPass-related technologies.
- Understanding of coaxial, fiber optic, and wireless communication systems used to support traffic management and Intelligent Transportation System operations.
- Knowledge of telecommunications and communications protocols, including cellular, serial communications, NTCIP, TCP/IP, UDP, multicast, and IGMP.
- Experience with Model 2070, 2070L, and 2070E controllers.
- Working knowledge of Microsoft SQL Server, Microsoft Excel, Microsoft Access, databases, spreadsheets, and data management tools.
- Programming knowledge or experience with graphics programming, C, C++, C#, .NET, XML, Java, and visual programming languages.
- Ability to troubleshoot complex hardware, software, database, network, and data communication issues in a mission-critical operational environment.
- Ability to configure, integrate, test, document, and support new system functionality, software upgrades, field devices, workstations, and traffic management technologies.
- Strong analytical and organizational skills, with the ability to evaluate system performance, identify limitations, document findings, and recommend technical improvements.
- Excellent written and verbal communication skills, including the ability to prepare clear documentation, procedures, manuals, technical notes, status updates, and training materials.
- Ability to work effectively with NYSDOT personnel, internal teams, external agencies, vendors, partner organizations, and other stakeholders.
- Strong interpersonal skills with the ability to work collaboratively in a team environment.
- Ability to mentor and train staff, support personnel management activities, and provide guidance in problem-solving situations.
- Ability to respond to technical and operational issues in a 24/7/365 transportation management environment.
Qualifications:
- Bachelor’s degree in Engineering, Computer Science, Information Sciences, or a related field.
- Minimum of 5 years of experience with ATMS/ATIS system software.
- Minimum of 2 years of supervisory experience.
- Valid driver’s license.
Annual base salary is one component of VHB’s Total Rewards package. In addition to base pay, eligible employees may receive annual incentive compensation bonuses, spot bonuses, and merit-based salary increases, providing opportunities to increase earnings beyond base pay. VHB also offers a differentiating work experience, including a comprehensive benefits package that includes eligibility to participate in the VHB 401(k) plan, medical, dental, vision, life, and disability insurance, wellness programs, tuition reimbursement, and recognition programs.
Details on VHB’s benefits package can be found here: Benefits Checklist
Building what’s next, together.
Our people make the difference. We foster a technology-empowered, people‑driven, future‑ready culture where agility, innovation, and collaboration shape how we work every day.
When you join VHB, you’ll find:
- Meaningful work on complex projects with real community impact
- A collaborative, inclusive culture that values curiosity and shared success
- Support to grow your skills and lead through change
- Learning and development supported by evolving tools and technologies, including AI
- Best-in-class benefits and a flexible, hybrid work environment
We’re growing across the East Coast and are consistently recognized as a great place to work. Ready to shape what’s next? Learn more about what sets our employee experience apart and connect with us.
VHB is a proud Equal Opportunity Employer. Since our founding, we have intentionally fostered a culture of inclusion and belonging, supported by deep-rooted core values, one of which is diversity. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by law.
ABOUT THE POSITION
The Region 10 INFORM Transportation Management Center operates 24 hours a day, 7 days a week, 365 days a year. As a result, the systems, applications, network infrastructure, databases, and Intelligent Transportation System elements that support TMC operations must remain secure, reliable, and fully operational.
The ATIS Support Engineer reports directly to the NYSDOT Project Manager or Operations Manager.
Responsibilities:
- Support the operation, administration, maintenance, and troubleshooting of ATIS, ATMS, network, hardware, software, database, and Intelligent Transportation System components used by the NYSDOT Region 10 INFORM Transportation Management Center.
- Perform system software engineering work to configure, customize, and integrate new services, devices, equipment, and functionality into the current INFORM ATMS/ATIS architecture, including Foundation and OpenReach systems by CoVal Systems, Inc.
- Support software upgrades and configuration changes required for new Intelligent Transportation System equipment to be NTCIP-compliant and compatible with the existing INFORM legacy system.
- Program, reconfigure, integrate, and support Variable Message Signs, surveillance systems, ramp meter controllers, travel time signs, detection systems, and other traffic management devices and computer services used at the TMC.
- Develop, upgrade, and enhance system and workstation software to improve system functionality, operational performance, reliability, and user support.
- Review current data management systems, system capabilities, workflows, scheduling limitations, and operational processes to determine whether changes or enhancements to ATMS systems are required.
- Troubleshoot hardware, software, system, database, and data communication malfunctions or errors to maintain, restore, and support continuous operational functionality.
- Administer ATMS systems and databases, including support for data archiving, data mining, reporting, system maintenance, and related database activities.
- Document detailed steps taken to modify systems, implement new functionality, resolve technical issues, and maintain current systems and procedures.
- Support training activities and the development, maintenance, and updating of system manuals, technical documentation, procedures, and operational guidance materials.
- Provide hardware, software, system, and communications support for TMC operations, including support for equipment and services that must remain operational in a 24/7/365 environment.
- Coordinate with NYSDOT staff, internal teams, external partners, vendors, and other stakeholders to support system operations, technical issue resolution, ITS device integration, and ongoing system improvements.
- Mentor and train new staff, provide technical guidance, and respond to problem situations as needed to support continuous transportation management center operations.
- Perform other ATIS, ATMS, TMC systems, software support, database administration, and Intelligent Transportation System-related duties as assigned.
Skills and Abilities:
- Strong understanding of Advanced Traffic Management Systems, Advanced Traveler Information Systems, Transportation Management Center operations, Intelligent Transportation Systems, and transportation operations support.
- Working knowledge of INFORM ATMS/ATIS architecture, including Foundation and OpenReach systems by CoVal Systems, Inc.
- Knowledge of freeway and arterial management systems, including systems and devices used to monitor, manage, and support transportation network operations.
- Working knowledge of Variable Message Signs, CCTV systems, traffic signals, surveillance systems, ramp metering systems, travel time signs, controllers, detection systems, and related electrical equipment.
- Knowledge of detection systems and firmware, including video image detection systems, acoustic detection, radar detection, inductance loops, RFID transponders, TRANSMIT, and E-ZPass-related technologies.
- Understanding of coaxial, fiber optic, and wireless communication systems used to support traffic management and Intelligent Transportation System operations.
- Knowledge of telecommunications and communications protocols, including cellular, serial communications, NTCIP, TCP/IP, UDP, multicast, and IGMP.
- Experience with Model 2070, 2070L, and 2070E controllers.
- Working knowledge of Microsoft SQL Server, Microsoft Excel, Microsoft Access, databases, spreadsheets, and data management tools.
- Programming knowledge or experience with graphics programming, C, C++, C#, .NET, XML, Java, and visual programming languages.
- Ability to troubleshoot complex hardware, software, database, network, and data communication issues in a mission-critical operational environment.
- Ability to configure, integrate, test, document, and support new system functionality, software upgrades, field devices, workstations, and traffic management technologies.
- Strong analytical and organizational skills, with the ability to evaluate system performance, identify limitations, document findings, and recommend technical improvements.
- Excellent written and verbal communication skills, including the ability to prepare clear documentation, procedures, manuals, technical notes, status updates, and training materials.
- Ability to work effectively with NYSDOT personnel, internal teams, external agencies, vendors, partner organizations, and other stakeholders.
- Strong interpersonal skills with the ability to work collaboratively in a team environment.
- Ability to mentor and train staff, support personnel management activities, and provide guidance in problem-solving situations.
- Ability to respond to technical and operational issues in a 24/7/365 transportation management environment.
Qualifications:
- Bachelor’s degree in Engineering, Computer Science, Information Sciences, or a related field.
- Minimum of 5 years of experience with ATMS/ATIS system software.
- Minimum of 2 years of supervisory experience.
- Valid driver’s license.
Annual base salary is one component of VHB’s Total Rewards package. In addition to base pay, eligible employees may receive annual incentive compensation bonuses, spot bonuses, and merit-based salary increases, providing opportunities to increase earnings beyond base pay. VHB also offers a differentiating work experience, including a comprehensive benefits package that includes eligibility to participate in the VHB 401(k) plan, medical, dental, vision, life, and disability insurance, wellness programs, tuition reimbursement, and recognition programs.
Details on VHB’s benefits package can be found here: Benefits Checklist
Building what’s next, together.
Our people make the difference. We foster a technology-empowered, people‑driven, future‑ready culture where agility, innovation, and collaboration shape how we work every day.
When you join VHB, you’ll find:
- Meaningful work on complex projects with real community impact
- A collaborative, inclusive culture that values curiosity and shared success
- Support to grow your skills and lead through change
- Learning and development supported by evolving tools and technologies, including AI
- Best-in-class benefits and a flexible, hybrid work environment
We’re growing across the East Coast and are consistently recognized as a great place to work. Ready to shape what’s next? Learn more about what sets our employee experience apart and connect with us.
VHB is a proud Equal Opportunity Employer. Since our founding, we have intentionally fostered a culture of inclusion and belonging, supported by deep-rooted core values, one of which is diversity. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by law.
Support Engineer Jobs by Experience Level
Top Cities Hiring Support Engineers
Explore support engineer openings in the cities hiring most right now.
See All 1,807+ Support Engineer Jobs
Find roles that match your experience and apply in just a few clicks.
Find Support Engineer JobsSupport Engineer Job Market
Who's Hiring
- Axiom Technologies295
- Amazon60
- Lockheed Martin34
- Meta29
- Raytheon25
Top Industries Hiring
- Technology & Software70
- Electronics & Hardware13
- Science & Research9
- Banking & Financial Services9
- Manufacturing7
What Employers Look For
The qualifications that appear most often in support engineer jobs.
- Experience with ticketing platforms such as Zendesk, Jira Service Management, or Salesforce Service Cloud
- Proficiency in diagnosing and resolving API, authentication, or integration issues
- Familiarity with Linux command line, shell scripting, or basic SQL for log analysis
- Strong written and verbal communication skills for technical customer interactions
- Experience with cloud platforms such as AWS, Azure, or Google Cloud
- CompTIA A+, ITIL Foundation, or a vendor-specific certification relevant to the product area
Tips for Your Support Engineer Job Search
Tailor your resume to the tier
Support engineer roles are tiered by escalation level, so your resume should reflect which tier you're targeting. Highlight whether you handle break-fix troubleshooting, API-level debugging, or customer-facing onboarding, not just that you've worked in support.
Document your ticket resolution patterns
Hiring managers want to see how you handle volume and complexity, not just that you used a ticketing system. Describe the types of issues you resolved, how you escalated edge cases, and whether you contributed to internal runbooks or knowledge bases.
Apply early to roles that fit
Migrate Mate lists support engineer openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter openings by product type
Your background in a specific product category, such as developer tools, data pipelines, or identity platforms, is a signal employers weight heavily. Search for openings at companies whose product domain matches your hands-on experience to sharpen your positioning.
Prepare a live troubleshooting walkthrough
Most support engineer interviews include a technical screen where you debug a broken integration or trace an error log in real time. Practice narrating your diagnostic process out loud, because interviewers evaluate your reasoning as much as your final answer.
Negotiate scope before you negotiate pay
Once you have an offer, clarify the on-call rotation, escalation expectations, and whether the role has a defined path to a staff or engineering track. Scope mismatches are the leading reason support engineers leave within their first year.
Support Engineer Jobs: Frequently Asked Questions
Which companies are hiring the most support engineers?
The companies hiring the most support engineers right now include Axiom Technologies, Amazon, and Lockheed Martin, with the largest share of openings in California, Texas, and New York, based on current listings on Migrate Mate as of September 2026. Demand is especially concentrated at SaaS and cloud infrastructure companies scaling their post-sales or platform reliability teams.
How many support engineer jobs are remote?
About 54% of support engineer openings are fully remote or hybrid as of September 2026, making it one of the more remote-accessible engineering-adjacent roles. Fully remote positions are most common for Tier 2 and Tier 3 technical support roles, integrations engineers, and positions at companies with distributed customer bases.
How do you become a support engineer?
Most support engineers start with a degree or bootcamp background in computer science, information systems, or a related field, then build hands-on experience with APIs, networking, or a specific software product. Earning a vendor certification, contributing to documentation, and taking on Tier 1 support roles are common early steps that lead to technical support and eventually full support engineering positions.
Can you get a support engineer job with little or no experience?
Yes, many companies hire candidates with no formal support engineering experience if they can demonstrate technical aptitude and clear communication. Building a portfolio of troubleshooting write-ups, contributing to open-source issue trackers, or completing a certification in a relevant platform can substitute for direct job experience and get you past initial resume screens.
What does the support engineer interview process look like?
Most support engineer interviews follow a recruiter screen, a technical phone or video interview, and a final round that includes a live troubleshooting exercise. The technical screen typically asks you to diagnose a simulated issue, such as a broken API call or a misconfigured integration, while explaining your reasoning. Some companies also include a writing sample or a customer communication scenario.
Where can I find and apply to support engineer jobs?
You can find and apply to support engineer jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and specialization, then apply directly to each listing. There's no separate sign-up step required before you apply.
See All 1,807+ Support Engineer Jobs
Find roles that match your experience and apply in just a few clicks.
Find Support Engineer Jobs