Support Engineer Internships
Support engineer internships give university students, recent graduates, and early-career switchers hands-on project experience working alongside working engineers, and, at many employers, a path toward a full-time offer. Openings are concentrated across Food & Beverage and Technology & Software, with Tesla, Ericsson, and Campbell's among the employers posting roles now.
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Location: Plano, TX.
Start date: Summer 2027
Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1’s, H-1B1’s, E-3’s, O-1’s, and TN’s. Ericsson also does not hire F-1’s working on CPT or EAD for this position.
About this opportunity:
We are excited to present the opportunity to join our esteemed Ericsson team as a Support Engineer. If you have the passion for finding solutions and stabilizing issues, the prowess to work with data-driven solutions, deep knowledge of products, customer networks, and evolving technology, and an aptitude for handling operational and technical issues for dedicated customers or domains, we invite you to apply. This role demands a sharp and proactive problem-solver, thorough with established processes and Service Level Agreements, who seeks to provide support and prevent faults through vigilance, initiative and effective communication.
What you will do:
- Own and manage Customer Service Requests, from contract validation to issue resolution.
- Remain compliant with CS delivery norms and strategies, following the most recent agreed ways of working.
- Investigate, analyse, report, and propose solutions for product security related matters as per contract.
- Contribute to emergency situations, facilitating quick restoration of customer networks.
- Plan and ensure contracted software implementation in customer networks for optimal performance.
- Drive add-on-sales, assisting account teams to expand business with their customers.
- Utilize and regularly update content from the Structured Knowledge Management Process, and actively suggest content improvement.
The skills you bring:
- Customer Problem Management.
- Change and Improvement Management.
- Strong technical aptitude.
- Data Analysis.
- Negotiation.
- Customer Success.
- Agentic AI
- MS Office Suite
- Customer Relationship Building.
- CSR Handling Process.
- Knowledge transfer and re-use.
- Trade Compliance.
- Knowledge Sharing and Collaboration Skills.
- Release and change management.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Plano (Country/ City)
Job details: Support Engineer
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.
Join our Team
Location: Plano, TX.
Start date: Summer 2027
Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1’s, H-1B1’s, E-3’s, O-1’s, and TN’s. Ericsson also does not hire F-1’s working on CPT or EAD for this position.
About this opportunity:
We are excited to present the opportunity to join our esteemed Ericsson team as a Support Engineer. If you have the passion for finding solutions and stabilizing issues, the prowess to work with data-driven solutions, deep knowledge of products, customer networks, and evolving technology, and an aptitude for handling operational and technical issues for dedicated customers or domains, we invite you to apply. This role demands a sharp and proactive problem-solver, thorough with established processes and Service Level Agreements, who seeks to provide support and prevent faults through vigilance, initiative and effective communication.
What you will do:
- Own and manage Customer Service Requests, from contract validation to issue resolution.
- Remain compliant with CS delivery norms and strategies, following the most recent agreed ways of working.
- Investigate, analyse, report, and propose solutions for product security related matters as per contract.
- Contribute to emergency situations, facilitating quick restoration of customer networks.
- Plan and ensure contracted software implementation in customer networks for optimal performance.
- Drive add-on-sales, assisting account teams to expand business with their customers.
- Utilize and regularly update content from the Structured Knowledge Management Process, and actively suggest content improvement.
The skills you bring:
- Customer Problem Management.
- Change and Improvement Management.
- Strong technical aptitude.
- Data Analysis.
- Negotiation.
- Customer Success.
- Agentic AI
- MS Office Suite
- Customer Relationship Building.
- CSR Handling Process.
- Knowledge transfer and re-use.
- Trade Compliance.
- Knowledge Sharing and Collaboration Skills.
- Release and change management.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Plano (Country/ City)
Job details: Support Engineer
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.
Support Engineer Internship Market
Who's Hiring
Top Industries Hiring
- Food & Beverage
- Technology & Software
Tips for Your Support Engineer Internship Search
Apply earlier than the role posting suggests
Large employers recruit summer interns the preceding fall, so the strongest structured programs at major companies fill months before the internship starts. Smaller companies and co-op programs post closer to start dates. Check for new openings regularly throughout the year rather than targeting a single season.
Build a portfolio before you need it
Support engineer intern screens assess your ability to diagnose and resolve technical problems, not your years of experience. Document two or three projects that show your troubleshooting process, the tools you used, and the outcome. Link to repositories, runbooks, or write-ups so recruiters can assess your work directly rather than reading about it.
Combine campus fairs with direct applications
Campus career fairs surface structured programs tied to your university, and recruiters there often move faster for students they meet in person. Professors and career center staff frequently know which employers recruit from your school before roles post publicly. Applying directly to companies running smaller cohorts alongside campus activity widens the pool you reach.
Practice your technical screen out loud before applying
Support engineer intern interviews typically include a technical troubleshooting or systems-knowledge screen. Practice working through problems out loud, explaining your diagnostic reasoning step by step, because interviewers weigh how you think through an issue as much as whether you reach the right answer. Run through realistic scenarios until the explanation feels natural.
Target structured internship programs built for new entrants
Many larger employers run cohort-based or university programs specifically designed to train people who are new to support engineering. These programs recruit early, fill fast, and often have clearer paths to return offers. Identify which companies run them, note their application windows, and apply in the first wave rather than waiting.
Set your work-type filter before you start
On-site roles are 67% of the support engineer internships listed here. Decide what you can actually commit to before you start reviewing listings, then filter by location and work type from the beginning. Applying to Migrate Mate listings already filtered this way means you spend your time on roles you can accept.
Support Engineer Internships: Frequently Asked Questions
How do I get a support engineer internship?
Lead with coursework, personal projects, and a portfolio rather than work history, hiring teams expect limited experience at the intern level. For support engineer candidates, a portfolio of documented troubleshooting projects or technical write-ups gives recruiters something concrete to assess. Apply directly to open roles and attend campus career fairs, where recruiters often move faster for students they meet in person.
Can a support engineer internship turn into a full-time job?
Many employers extend return offers to strong interns, but conversion is never guaranteed. What actually drives it is consistent performance on real support tickets and projects, available headcount on the team, and asking about return-offer timelines early in the internship. Position yourself for one by treating every task seriously, but don't count on it as a certainty.
When should I apply for support engineer internships?
Earlier than most expect. Large employers recruit summer interns the preceding fall, so applications at major tech and enterprise companies often open in September and October. Smaller companies and co-op programs post much closer to start dates, which means openings appear year-round. Checking listings regularly rather than waiting for a single hiring season keeps more options open.
Are support engineer internships paid?
Most professional support engineer internships in the U.S. are paid. Compensation varies by company size, industry, and location, and listings show it where the employer discloses it. Unpaid internships exist but are far less common at established technology and enterprise employers. Check each listing directly for what the employer has disclosed.
What should a support engineer internship resume include?
Lead with projects, not work history. Include two or three complete, documented projects that show the tools you used and link to where the work lives, for support engineer candidates, that means linked repositories, documented runbooks, or case studies showing how you diagnosed and resolved a technical problem. Add relevant coursework and keep the whole resume to one page.
Are there remote support engineer internships?
Yes. Remote and hybrid roles make up 33% of the support engineer internship listings here, with the rest on-site. Remote cohorts fill fast because they attract applicants from across the country, so apply early once you find a strong fit. Use the work-type filter to see remote and hybrid roles without sorting through on-site postings you cannot take.
Can international students get support engineer internships?
Yes. F-1 students can intern through CPT while enrolled or through OPT work authorization after finishing a degree, and the employer does not have to file anything for either, so many companies are open to international interns. Confirm your eligibility and timing with your university's international student office before accepting an offer.
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