Entry Level Support Engineer Jobs
New grad support engineer jobs welcome recent graduates and entry level candidates with zero to two years of experience, where a strong portfolio or internship work can matter more than a long resume. Most openings are on-site roles across Technology & Software, Manufacturing, and Consulting & Professional Services, with employers like Amazon, KLA, and Saragossa hiring at this level now.
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The Hardware Systems Engineer is responsible for diagnosing, testing, repairing, and validating next-generation AI compute hardware supporting Oracle Cloud Infrastructure (OCI). As a core member of the Oracle Repair Center, this role ensures Compute hardware is rapidly returned to service while helping improve hardware reliability, diagnosability, and operational efficiency across the repair ecosystem. The position plays an important role in sustaining repair velocity and supporting the broader scale-up of Oracle’s AI infrastructure.
Working closely with Development, Manufacturing, Supply Chain, and Global Product Engineering, the Hardware Systems Engineer performs advanced hardware troubleshooting, root cause analysis, and physical repair of AI infrastructure, with a particular focus on NVIDIA and AMD compute hardware and future AI platforms. The role includes functional validation of Compute Trays (CTs) using standardized repair and test processes, execution of repair validation through dedicated CDU test infrastructure, and completion of engineering observation reports and repair documentation for manufacturing, quality, and engineering teams. In addition, the engineer serves as a technical resource during coolant leak events, supports continuous improvement efforts, and may participate in weekend coverage and on-call rotations for critical events.
Primary Responsibilities
- Diagnose, troubleshoot, repair, and validate NVIDIA, AMD, and future-generation AI compute hardware, including Compute Trays (CTs), utilizing standardized repair and validation processes.
- Execute functional validation using dedicated CDU test infrastructure to ensure repaired hardware meets manufacturing and operational quality standards before returning to production.
- Perform advanced hardware failure analysis, root cause investigation, and engineering observation reporting to improve product reliability, diagnosability, and repair effectiveness.
- Partner with Development, Manufacturing, Supply Chain, Quality, and Global Product Engineering to investigate systemic hardware issues and implement corrective actions.
- Serve as the primary technical resource during coolant leak events, coordinating with field technicians to assess hardware condition, support containment activities, and document engineering observations.
- Participate in new product introductions (NPI) and future platform readiness activities, helping develop repair procedures, validation processes, and operational standards for next-generation AI platforms.
- Provide technical support through the Global Operations Technical Support ticket queue, assisting with complex hardware issues and remote troubleshooting across Go Big repair centers.
- Support launch activities for new Go Big repair centers, including knowledge transfer, technician training, operational readiness, and travel to domestic or international sites as business needs require. Participate in weekend coverage and on-call rotations to support critical business operations and high-priority customer events.
Core Responsibilities
- Deliver safe, high-quality repairs while consistently meeting established turnaround time, throughput, and quality objectives.
- Maintain detailed repair documentation, engineering observations, service records, and knowledge articles to support continuous improvement and engineering feedback.
- Identify recurring hardware failure trends and recommend improvements to repair processes, tooling, diagnostics, automation, and operational workflows.
- Collaborate across Repair Operations, Development, Manufacturing, Supply Chain, Quality, and Engineering to resolve technical issues and improve product serviceability.
- Build and maintain technical expertise on Oracle AI infrastructure, including current and future GPU platforms, repair methodologies, diagnostics, and test systems.
- Contribute to a culture of operational excellence through knowledge sharing, mentoring, cross-functional collaboration, and continuous learning.
- Effectively prioritize work across multiple repair priorities while maintaining flexibility to respond to critical customer issues, surge events, and changing business demands.
- Support regional and global repair-center scalability by helping standardize repair processes, operational best practices, and training materials across the Oracle Repair Centers.
- Demonstrate sound technical judgment, ownership, and accountability while working independently and collaboratively in a fast-paced, mission-critical repair environment.
The Hardware Systems Engineer is responsible for diagnosing, testing, repairing, and validating next-generation AI compute hardware supporting Oracle Cloud Infrastructure (OCI). As a core member of the Oracle Repair Center, this role ensures Compute hardware is rapidly returned to service while helping improve hardware reliability, diagnosability, and operational efficiency across the repair ecosystem. The position plays an important role in sustaining repair velocity and supporting the broader scale-up of Oracle’s AI infrastructure.
Working closely with Development, Manufacturing, Supply Chain, and Global Product Engineering, the Hardware Systems Engineer performs advanced hardware troubleshooting, root cause analysis, and physical repair of AI infrastructure, with a particular focus on NVIDIA and AMD compute hardware and future AI platforms. The role includes functional validation of Compute Trays (CTs) using standardized repair and test processes, execution of repair validation through dedicated CDU test infrastructure, and completion of engineering observation reports and repair documentation for manufacturing, quality, and engineering teams. In addition, the engineer serves as a technical resource during coolant leak events, supports continuous improvement efforts, and may participate in weekend coverage and on-call rotations for critical events.
Primary Responsibilities
- Diagnose, troubleshoot, repair, and validate NVIDIA, AMD, and future-generation AI compute hardware, including Compute Trays (CTs), utilizing standardized repair and validation processes.
- Execute functional validation using dedicated CDU test infrastructure to ensure repaired hardware meets manufacturing and operational quality standards before returning to production.
- Perform advanced hardware failure analysis, root cause investigation, and engineering observation reporting to improve product reliability, diagnosability, and repair effectiveness.
- Partner with Development, Manufacturing, Supply Chain, Quality, and Global Product Engineering to investigate systemic hardware issues and implement corrective actions.
- Serve as the primary technical resource during coolant leak events, coordinating with field technicians to assess hardware condition, support containment activities, and document engineering observations.
- Participate in new product introductions (NPI) and future platform readiness activities, helping develop repair procedures, validation processes, and operational standards for next-generation AI platforms.
- Provide technical support through the Global Operations Technical Support ticket queue, assisting with complex hardware issues and remote troubleshooting across Go Big repair centers.
- Support launch activities for new Go Big repair centers, including knowledge transfer, technician training, operational readiness, and travel to domestic or international sites as business needs require. Participate in weekend coverage and on-call rotations to support critical business operations and high-priority customer events.
Core Responsibilities
- Deliver safe, high-quality repairs while consistently meeting established turnaround time, throughput, and quality objectives.
- Maintain detailed repair documentation, engineering observations, service records, and knowledge articles to support continuous improvement and engineering feedback.
- Identify recurring hardware failure trends and recommend improvements to repair processes, tooling, diagnostics, automation, and operational workflows.
- Collaborate across Repair Operations, Development, Manufacturing, Supply Chain, Quality, and Engineering to resolve technical issues and improve product serviceability.
- Build and maintain technical expertise on Oracle AI infrastructure, including current and future GPU platforms, repair methodologies, diagnostics, and test systems.
- Contribute to a culture of operational excellence through knowledge sharing, mentoring, cross-functional collaboration, and continuous learning.
- Effectively prioritize work across multiple repair priorities while maintaining flexibility to respond to critical customer issues, surge events, and changing business demands.
- Support regional and global repair-center scalability by helping standardize repair processes, operational best practices, and training materials across the Oracle Repair Centers.
- Demonstrate sound technical judgment, ownership, and accountability while working independently and collaboratively in a fast-paced, mission-critical repair environment.
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Who's Hiring
- Amazon15
- KLA5
- Saragossa5
- Verkada4
- Brenntag4
Top Industries Hiring
- Technology & Software83
- Manufacturing16
- Consulting & Professional Services13
- Retail11
- E-Commerce & Online Marketplaces11
Entry Level Support Engineer Jobs: Frequently Asked Questions
How do I get an entry level support engineer job?
Employers hiring at the entry level look for hands-on troubleshooting experience, even if it comes from coursework, personal projects, or a part-time help desk role. Familiarity with ticketing systems, basic networking concepts, and clear written communication gives candidates a real edge. Certifications like CompTIA A+ or Google IT Support Professional are widely recognized and signal readiness for a first support engineer role.
Which companies hire entry level support engineers?
Companies hiring entry level support engineers right now include Amazon, KLA, and Saragossa, based on current listings on Migrate Mate as of August 2026. Hiring at this level comes from a wide range of employers, including technology firms, managed service providers, SaaS companies, and large enterprises building out their internal IT and customer support functions.
Are there remote entry level support engineer jobs?
Yes, though on-site and hybrid roles are common at this stage. About 25% of entry level support engineer openings are remote or hybrid as of August 2026, so remote opportunities exist alongside in-person positions. Searching by location and work setting on Migrate Mate lets you find openings that fit your situation without filtering out roles that might be a strong fit otherwise.
Are these new grad support engineer jobs?
Yes, this page includes new grad, recent graduate, and junior support engineer roles alongside other entry level postings. A new grad friendly posting typically welcomes candidates with zero to two years of experience and treats internships, capstone projects, or a technical portfolio as equivalent to work history. If a listing does not require prior professional experience, it is a strong candidate for a new grad application.
Which industries hire the most entry level support engineers?
Entry Level support engineer roles concentrate in Technology & Software, Manufacturing, and Consulting & Professional Services, based on current listings on Migrate Mate as of August 2026. These sectors drive hiring at the entry level because they run large user bases, complex internal systems, or customer-facing technology products that require dedicated support staff, making them reliable starting points for candidates breaking into the field.