Support Engineer Jobs in Austin, TX
Support Engineer jobs in Austin, Texas concentrate across enterprise software, cloud infrastructure, and SaaS companies, with hiring hubs in the Domain, Downtown, and the East Austin tech corridor. Employers actively posting roles include Apple, Advantest, and Lam Research. Scan the live roles below and apply to whichever ones fit.
Find Support Engineer JobsOverview
Open roles169+
Top employerApple
Work type54% On-site
Top credentialBachelor of Science
Companies hiring25
Showing 5 of 169+ Support Engineer jobs
Senior Systems Engineer (Production Support) - II
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Added 3d ago
Syms Strategic Group, LLC (SSG)
Senior Systems Engineer (Production Support) - II
Austin, Texas
Added 3d ago
Customer Support Engineer
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Added 6d ago
KLA
Customer Support Engineer
Austin, Texas
Added 6d ago
RF Support Engineer
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Added 6d ago
Emerson
RF Support Engineer
Austin, Texas
Added 6d ago
Senior Systems Engineer (Production Support)
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Added 1w ago
Syms Strategic Group, LLC (SSG)
Senior Systems Engineer (Production Support)
Austin, Texas
Added 1w ago
Support Engineer, RIVR IT & Security
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Added 1w ago
Amazon.com
Support Engineer, RIVR IT & Security
Austin, Texas
Added 1w ago
Added 3d ago
Senior Systems Engineer (Production Support) - II
Syms Strategic Group, LLC (SSG)·Austin, Texas
Job functions:
$85k - $117k/yr
Remote (US)
Bachelor's degree in systems engineering
Job Description
Syms Strategic Group (SSG) is seeking a talented Senior Systems Engineer (Production Support)
Location: Remote
Department: Veterans Affairs (VA)
Type: Full Time
Min. Experience: Experienced
Security Clearance Level: Public Trust (MBI)
Salary Range: $85,389 - $116,975
If you have previously applied to Syms Strategic Group (SSG), there is no need to reapply. Applications are still under review.
Military Veterans are highly encouraged to apply!
U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.
Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.
Location: Remote
Department: Veterans Affairs (VA)
Type: Full Time
Min. Experience: Experienced
Security Clearance Level: Public Trust (MBI)
Salary Range: $85,389 - $116,975
If you have previously applied to Syms Strategic Group (SSG), there is no need to reapply. Applications are still under review.
Military Veterans are highly encouraged to apply!
Essential Duties and Responsibilities
- Perform high-level, day-to-day operational support of complex application cloud systems
- Develop solutions to routine technical problems of limited scope
- Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained
- Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system
- Accurately document problems in logging and discrepancy reporting tools
- Work directly with the customer in most aspects of the day-to-day activities
- Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required
- Communicate with users and senior management the status of key problem statuses
- Perform maintenance/installation of computing infrastructure
- Implement continuous improvement methodology through the use of IT systems or procedure
- Maintain inventory of system assets
- Ensure compliance with VA standards and security policies
- Provide documentation, training, and additional duties as assigned
Required Skills and Experience
- Experience with AWS and/or Azure Cloud, namely S3, Step Functions, Batch Jobs, and CloudWatch
- Proven track record of managing and maintaining large-scale production systems
- Strong proficiency in Linux/Unix and Windows operating systems
- Experience with system administration tasks including user management, permissions, and system monitoring
- Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management
- Experience with automation tools like Ansible, Puppet, Chef, or SaltStack
- Knowledge of cloud-native technologies and infrastructure-as-code (IaC) tools such as Cloud Formation
- Experience with monitoring tools like DynaTrace, Science Logic, and CloudWatch
- An ability to troubleshoot and optimize system performance and reliability
- An understanding of network protocols of network protocols, firewall configurations, and Virtual Private Network (VPN) setup
- Experience with network monitoring and diagnostic tools
- Experience with secure best practices for production systems
- Experience with implementing security measures, conducting audits, and ensuring compliance with industry standards
- Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDMBS/RDS
- Knowledge of database performance tuning and backup/recovery processes
- Knowledge of CI/CD pipelines
- Familiarity with version control systems like Git and CI/CD tools like GitHub Actions, AWS CodeBuild and CodeDeploy
- Strong analytical and problem-solving skills with the ability to troubleshoot complex system issues
- Excellent communication and interpersonal skills with the ability to work effectively in cross-functional teams
- An ability to prioritize tasks, manage time effectively, and meet deadlines in a high-pressure environment
- Strong attention to detail to ensure system stability and data integrity
- An ability to quickly adapt to new technologies and processes
- A willingness to be on-call for production system support as required
- Strong documentation skills for maintaining system configurations, processes, and procedures
- An ability to manage and contribute to multiple projects, ensuring timely completion and quality results
- An ability to work collaboratively with development, operations, and security teams to ensure seamless production system operations
Professional Certifications
None required
Years of Professional Experience
8+ years of experience in systems engineering or a related field, particularly in production environments
3+ years of experience with SQL query and monitoring
3+ years of experience with SQL query and monitoring
Desired experience
Electronic Data Interchange X.12 (EDI) Medical Claims
- X.12 medical claims (837, 834, 277, etc)
Formal Education
Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field
Citizenship Requirement
U.S. Citizenship required for this specific opportunity
Security Clearance Requirements
Must possess or qualify for a Public Trust (MBI)
CRITICAL NOTES:
- SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume. Applications with inconsistencies will not be considered.
- Recruiters or Third parties will not be considered.
- This is a 100% U.S. based remote position. However, candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered.
- This is a W-2 position
- All interviews will be conducted on Microsoft Teams with your camera on; there will be no exceptions
- As part of our screening process, you will be requested to provide a link to your LinkedIn profile
U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.
Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.
HP2CfppKS9
Syms Strategic Group, LLC (SSG)
Senior Systems Engineer (Production Support) - II
Austin, Texas
Added 3d ago
Job functions:
$85k - $117k/yr
Remote (US)
Bachelor's degree in systems engineering
Job Description
Syms Strategic Group (SSG) is seeking a talented Senior Systems Engineer (Production Support)
Location: Remote
Department: Veterans Affairs (VA)
Type: Full Time
Min. Experience: Experienced
Security Clearance Level: Public Trust (MBI)
Salary Range: $85,389 - $116,975
If you have previously applied to Syms Strategic Group (SSG), there is no need to reapply. Applications are still under review.
Military Veterans are highly encouraged to apply!
U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.
Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.
Location: Remote
Department: Veterans Affairs (VA)
Type: Full Time
Min. Experience: Experienced
Security Clearance Level: Public Trust (MBI)
Salary Range: $85,389 - $116,975
If you have previously applied to Syms Strategic Group (SSG), there is no need to reapply. Applications are still under review.
Military Veterans are highly encouraged to apply!
Essential Duties and Responsibilities
- Perform high-level, day-to-day operational support of complex application cloud systems
- Develop solutions to routine technical problems of limited scope
- Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained
- Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system
- Accurately document problems in logging and discrepancy reporting tools
- Work directly with the customer in most aspects of the day-to-day activities
- Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required
- Communicate with users and senior management the status of key problem statuses
- Perform maintenance/installation of computing infrastructure
- Implement continuous improvement methodology through the use of IT systems or procedure
- Maintain inventory of system assets
- Ensure compliance with VA standards and security policies
- Provide documentation, training, and additional duties as assigned
Required Skills and Experience
- Experience with AWS and/or Azure Cloud, namely S3, Step Functions, Batch Jobs, and CloudWatch
- Proven track record of managing and maintaining large-scale production systems
- Strong proficiency in Linux/Unix and Windows operating systems
- Experience with system administration tasks including user management, permissions, and system monitoring
- Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management
- Experience with automation tools like Ansible, Puppet, Chef, or SaltStack
- Knowledge of cloud-native technologies and infrastructure-as-code (IaC) tools such as Cloud Formation
- Experience with monitoring tools like DynaTrace, Science Logic, and CloudWatch
- An ability to troubleshoot and optimize system performance and reliability
- An understanding of network protocols of network protocols, firewall configurations, and Virtual Private Network (VPN) setup
- Experience with network monitoring and diagnostic tools
- Experience with secure best practices for production systems
- Experience with implementing security measures, conducting audits, and ensuring compliance with industry standards
- Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDMBS/RDS
- Knowledge of database performance tuning and backup/recovery processes
- Knowledge of CI/CD pipelines
- Familiarity with version control systems like Git and CI/CD tools like GitHub Actions, AWS CodeBuild and CodeDeploy
- Strong analytical and problem-solving skills with the ability to troubleshoot complex system issues
- Excellent communication and interpersonal skills with the ability to work effectively in cross-functional teams
- An ability to prioritize tasks, manage time effectively, and meet deadlines in a high-pressure environment
- Strong attention to detail to ensure system stability and data integrity
- An ability to quickly adapt to new technologies and processes
- A willingness to be on-call for production system support as required
- Strong documentation skills for maintaining system configurations, processes, and procedures
- An ability to manage and contribute to multiple projects, ensuring timely completion and quality results
- An ability to work collaboratively with development, operations, and security teams to ensure seamless production system operations
Professional Certifications
None required
Years of Professional Experience
8+ years of experience in systems engineering or a related field, particularly in production environments
3+ years of experience with SQL query and monitoring
3+ years of experience with SQL query and monitoring
Desired experience
Electronic Data Interchange X.12 (EDI) Medical Claims
- X.12 medical claims (837, 834, 277, etc)
Formal Education
Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field
Citizenship Requirement
U.S. Citizenship required for this specific opportunity
Security Clearance Requirements
Must possess or qualify for a Public Trust (MBI)
CRITICAL NOTES:
- SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume. Applications with inconsistencies will not be considered.
- Recruiters or Third parties will not be considered.
- This is a 100% U.S. based remote position. However, candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered.
- This is a W-2 position
- All interviews will be conducted on Microsoft Teams with your camera on; there will be no exceptions
- As part of our screening process, you will be requested to provide a link to your LinkedIn profile
U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.
Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.
HP2CfppKS9
See All 169+ Support Engineer Jobs in Austin
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Find Support Engineer JobsSupport Engineer Job Market in Austin
Who's Hiring
- Apple21
- Advantest11
- Lam Research11
- Applied Materials11
- Syms Strategic Group, LLC (SSG)11
Top Industries Hiring
- Electronics & Hardware
- Technology & Software
Support Engineer Jobs in Austin: Frequently Asked Questions
How do I get a support engineer job in Austin?
Focus your search on Austin's dense SaaS and cloud infrastructure sector, where support engineering roles are most active, particularly with companies headquartered in the Domain and along the 183 Tech Corridor. Candidates who demonstrate hands-on experience with ticketing systems, APIs, and scripting stand out. Engaging with Austin's tech meetup community and targeting companies at the Series B and growth stage also helps, since they hire support engineers frequently.
Which companies hire support engineers in Austin?
Employers hiring support engineers in Austin right now include Apple, Advantest, and Lam Research, based on current listings on Migrate Mate as of September 2026. Austin's market skews heavily toward software and cloud-native companies, so expect a mix of high-growth startups and established enterprise tech firms among local hirers.
Are there remote support engineer jobs in Austin?
Yes, though availability depends on the role type. Desk-based and cloud support positions are commonly remote, while roles involving on-site hardware or data center work require a physical presence. About 46% of support engineer openings tied to Austin are remote or hybrid as of September 2026, reflecting the city's strong SaaS employer base. Software support and customer-facing technical roles lead remote availability locally.
How can I get a support engineer job in Austin with little or no experience?
The most realistic entry path in Austin is targeting junior support or tier-one technical support roles at the city's many SaaS startups, which frequently hire candidates with certifications like CompTIA A+ or Google IT Support over formal degrees. Austin Community College's technical programs feed directly into local hiring pipelines. Applying to growth-stage companies in the Domain or East Austin tech cluster gives you the best shot, as they scale support teams quickly and promote from within.
Which industries hire the most support engineers in Austin?
The sectors hiring the most support engineers in Austin are Electronics & Hardware and Technology & Software, based on current listings on Migrate Mate as of September 2026. Austin's position as a major U.S. tech hub, anchored by large campus operations and a dense startup ecosystem, makes these sectors the primary driver of local support engineering demand.
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