Support Engineer Jobs in Dallas, TX
Support Engineer jobs in Dallas are concentrated in Uptown, the Telecom Corridor in Richardson, and the Legacy Business Park area in Plano, with strong demand across telecommunications, technology services, and healthcare IT from employers including Shield AI, The Depository Trust & Clearing Corporation (DTCC), and CRUSOE. Hiring activity is steady across both enterprise and mid-market companies anchored in the Dallas metro. Find a role that fits below and apply directly.
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About 1FINITY
1Finity, a Fujitsu company, is a global provider of communications networks for our connected world. We uniquely combine technological leadership and expertise in open optical and wireless networking, network automation, and applied AI/ML to design, build, operate, and maintain critical digital communications network infrastructure. Collaborating closely with ecosystem partners, we deliver transformative outcomes for service providers and network operators, and enable them to lower TCO, improve network performance, and increase energy efficiency. We’re also a diverse, inclusive, and innovative workplace that achieves together. We offer highly competitive compensation, benefits, and career development opportunities, as well as flexible options for working your way. See what working at 1Finity looks like at https://www.linkedin.com/company/1finity-inc/ . For more information, please visit https://1finity.com/?utm_source=li&utm_medium=soc.
Overview:
The Radio Product Line Manager is responsible for overseeing the development, launch, and lifecycle management of radio products within 1Finity. It is preferred the candidate understands the radio communication industry, market trends, product specifications, and customer needs to drive the success of radio products. The Radio Product Line Manager will collaborate with cross-functional teams, including engineering, marketing, sales, and customer support, to ensure the development of high-quality, market-leading products.
Key Responsibilities:
- Product Development & Lifecycle Management:
- Lead the product development process, working closely with engineering, design, and manufacturing teams to ensure products meet quality standards, performance goals, and timeline expectations.
- Manage the product lifecycle from concept through end-of-life, including planning, launch, and ongoing product enhancements.
- Collaborate with R&D teams to innovate and incorporate cutting-edge radio technologies and communication standards
- Cross-functional Collaboration:
- Act as the primary point of contact for all radio product-related inquiries across departments.
- Work closely with product Support Engineering to address product needs and issues maintaining a strong customer focus and driving confidence in Fujitsu.
- Work closely with marketing and sales teams to create go-to-market strategies, sales tools, and product positioning that resonate with target customers.
- Collaborate with customer support teams to address customer feedback, resolve product issues, and ensure customer satisfaction.
- Market Analysis & Customer Engagement:
- Engage with customers, industry stakeholders, and end-users to gather insights on product performance and opportunities for improvement.
- Collaborate with Strategic Product Management on analysis of market trends, customer needs, and competitor products to ensure the radio product line stays competitive and meets evolving industry requirements.
- Participate in industry events, conferences, and forums to stay informed on market dynamics and network with key players.
- Financial & Performance Metrics:
- Define and track key performance indicators (KPIs) for product success, including sales performance, customer satisfaction, market share, and profitability.
- Preferred experience in ability to develop business cases for new product initiatives, including cost analysis, pricing strategies, and return on investment (ROI) projections.
- Product Training & Support:
- Develop product training materials and conduct training sessions for internal teams (sales, support, etc.) to ensure a strong understanding of product features and benefits.
Qualifications:
Education:
- Bachelor’s degree in Engineering, Business, Marketing, or a related field.
- Master’s degree or MBA preferred.
Experience:
- 5+ years of experience in product management
- Proven track record of successfully managing the lifecycle of complex, high-tech products from concept to launch.
- Experience with radio communication technologies, standards, and product design is highly preferred.
Skills & Competencies:
- Preferred technical and operations background
- Excellent communication skills (verbal and written) with the ability to interact with stakeholders at all levels.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
- Ability to work in a fast-paced, cross-functional team environment.
- Experience with project management tools and product lifecycle management software.
- Strong customer focus, with a passion for delivering products that meet customer needs and exceed expectations.
Working Conditions:
- Full-time position with occasional travel to industry events, customer meetings, and team sites. Flexibility to work from home or at office locations depending on business requirements.
- $93,625.00 – 133,750.00
Placement in the range depends on several factors such as experience and skills and may change over time. Additionally, this role may be eligible for an annual bonus, which is based on individual
We comply with all applicable minimum wage laws.
Benefits available include:
- Medical, vision, and dental insurance,
- Life insurance,
- Short-term and long-term disability insurance,
- 401k
- Paid Time Off
- Any leave required under federal, state, or local law, as applicable, such as leave under the Colorado Healthy Families and Workplaces Act.
Benefits are subject to vesting and eligibility requirements.
Applications are being accepted on an ongoing basis.
At 1Finity, one of our corporate principles is "We respect human rights”. This commitment guides the actions of every1Finity Group member and is fundamental to how we operate, both as individuals and as a company. We are proud to be an equal opportunity employer that values diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners. California Privacy Act: https://www.fujitsu.com/us/Images/CALIFORNIA-CONSUMER-PRIVACY-ACT-NOTICE.pdf
About 1FINITY
1Finity, a Fujitsu company, is a global provider of communications networks for our connected world. We uniquely combine technological leadership and expertise in open optical and wireless networking, network automation, and applied AI/ML to design, build, operate, and maintain critical digital communications network infrastructure. Collaborating closely with ecosystem partners, we deliver transformative outcomes for service providers and network operators, and enable them to lower TCO, improve network performance, and increase energy efficiency. We’re also a diverse, inclusive, and innovative workplace that achieves together. We offer highly competitive compensation, benefits, and career development opportunities, as well as flexible options for working your way. See what working at 1Finity looks like at https://www.linkedin.com/company/1finity-inc/ . For more information, please visit https://1finity.com/?utm_source=li&utm_medium=soc.
Overview:
The Radio Product Line Manager is responsible for overseeing the development, launch, and lifecycle management of radio products within 1Finity. It is preferred the candidate understands the radio communication industry, market trends, product specifications, and customer needs to drive the success of radio products. The Radio Product Line Manager will collaborate with cross-functional teams, including engineering, marketing, sales, and customer support, to ensure the development of high-quality, market-leading products.
Key Responsibilities:
- Product Development & Lifecycle Management:
- Lead the product development process, working closely with engineering, design, and manufacturing teams to ensure products meet quality standards, performance goals, and timeline expectations.
- Manage the product lifecycle from concept through end-of-life, including planning, launch, and ongoing product enhancements.
- Collaborate with R&D teams to innovate and incorporate cutting-edge radio technologies and communication standards
- Cross-functional Collaboration:
- Act as the primary point of contact for all radio product-related inquiries across departments.
- Work closely with product Support Engineering to address product needs and issues maintaining a strong customer focus and driving confidence in Fujitsu.
- Work closely with marketing and sales teams to create go-to-market strategies, sales tools, and product positioning that resonate with target customers.
- Collaborate with customer support teams to address customer feedback, resolve product issues, and ensure customer satisfaction.
- Market Analysis & Customer Engagement:
- Engage with customers, industry stakeholders, and end-users to gather insights on product performance and opportunities for improvement.
- Collaborate with Strategic Product Management on analysis of market trends, customer needs, and competitor products to ensure the radio product line stays competitive and meets evolving industry requirements.
- Participate in industry events, conferences, and forums to stay informed on market dynamics and network with key players.
- Financial & Performance Metrics:
- Define and track key performance indicators (KPIs) for product success, including sales performance, customer satisfaction, market share, and profitability.
- Preferred experience in ability to develop business cases for new product initiatives, including cost analysis, pricing strategies, and return on investment (ROI) projections.
- Product Training & Support:
- Develop product training materials and conduct training sessions for internal teams (sales, support, etc.) to ensure a strong understanding of product features and benefits.
Qualifications:
Education:
- Bachelor’s degree in Engineering, Business, Marketing, or a related field.
- Master’s degree or MBA preferred.
Experience:
- 5+ years of experience in product management
- Proven track record of successfully managing the lifecycle of complex, high-tech products from concept to launch.
- Experience with radio communication technologies, standards, and product design is highly preferred.
Skills & Competencies:
- Preferred technical and operations background
- Excellent communication skills (verbal and written) with the ability to interact with stakeholders at all levels.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
- Ability to work in a fast-paced, cross-functional team environment.
- Experience with project management tools and product lifecycle management software.
- Strong customer focus, with a passion for delivering products that meet customer needs and exceed expectations.
Working Conditions:
- Full-time position with occasional travel to industry events, customer meetings, and team sites. Flexibility to work from home or at office locations depending on business requirements.
- $93,625.00 – 133,750.00
Placement in the range depends on several factors such as experience and skills and may change over time. Additionally, this role may be eligible for an annual bonus, which is based on individual
We comply with all applicable minimum wage laws.
Benefits available include:
- Medical, vision, and dental insurance,
- Life insurance,
- Short-term and long-term disability insurance,
- 401k
- Paid Time Off
- Any leave required under federal, state, or local law, as applicable, such as leave under the Colorado Healthy Families and Workplaces Act.
Benefits are subject to vesting and eligibility requirements.
Applications are being accepted on an ongoing basis.
At 1Finity, one of our corporate principles is "We respect human rights”. This commitment guides the actions of every1Finity Group member and is fundamental to how we operate, both as individuals and as a company. We are proud to be an equal opportunity employer that values diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners. California Privacy Act: https://www.fujitsu.com/us/Images/CALIFORNIA-CONSUMER-PRIVACY-ACT-NOTICE.pdf
See All 169+ Support Engineer Jobs in Dallas
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Find Support Engineer JobsSupport Engineer Job Market in Dallas
Who's Hiring
- Shield AI17
- The Depository Trust & Clearing Corporation (DTCC)12
- CRUSOE6
- Kopius6K
- Embraer6
Top Industries Hiring
- Technology & Software29
- Aerospace & Defense17
- Banking & Financial Services12
- Automotive6
Support Engineer Jobs in Dallas: Frequently Asked Questions
How do I get a support engineer job in Dallas?
Target the sectors doing the most hiring in Dallas: telecommunications, enterprise software, managed IT services, and healthcare technology. Companies clustered in the Telecom Corridor in Richardson, Legacy Business Park in Plano, and the Uptown and Galleria corridors post frequently. Candidates who can demonstrate hands-on troubleshooting experience, familiarity with ticketing systems, and any vendor certifications relevant to the employer's stack tend to move faster through local hiring pipelines.
Which companies hire support engineers in Dallas?
Employers hiring support engineers in Dallas right now include Shield AI, The Depository Trust & Clearing Corporation (DTCC), and CRUSOE, based on current listings on Migrate Mate as of September 2026. Dallas attracts a mix of large telecom carriers, regional managed service providers, and enterprise software firms, all of which maintain support engineering teams locally.
Are there remote support engineer jobs in Dallas?
Yes, though it depends on the role: desk-based and application support positions are commonly remote or hybrid, while hardware, infrastructure, and on-site support roles typically require a physical presence. About 35% of support engineer openings tied to Dallas are remote or hybrid as of September 2026, reflecting the mix of role types in the local market. Software and cloud support positions within Dallas's technology and SaaS sector tend to offer the most remote flexibility.
How can I get a support engineer job in Dallas with little or no experience?
The most realistic entry path in Dallas is through a helpdesk or tier-one technical support role at a managed service provider or telecom company, both of which are plentiful in the metro. Dallas employers like regional MSPs and mid-size tech firms frequently hire candidates with CompTIA A+ or Network+ certifications in lieu of a degree. Community College of Dallas and Collin College offer affordable IT programs that local employers recognize, and contract-to-hire roles through Dallas-area staffing firms are another common way in.
Which industries hire the most support engineers in Dallas?
The sectors hiring the most support engineers in Dallas are Technology & Software, Aerospace & Defense, and Banking & Financial Services, based on current listings on Migrate Mate as of September 2026. Dallas's role as a national hub for telecommunications infrastructure and a growing center for financial technology and healthcare IT makes these sectors the dominant source of local support engineering demand.
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