Support Engineer Jobs in Chicago, IL
Support Engineer jobs in Chicago are concentrated in the Loop, River North, and the Fulton Market tech corridor, with strong demand across enterprise software, financial technology, and healthcare IT. Companies posting right now include Okta, Cyera, and Forsk. Scan the live roles below and apply to whichever ones fit.
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Desktop/Entra Engineer Support
Hiring Department: Info Tech Services - System Admin & Operations
Location: Chicago, IL USA
Requisition ID: 1042685
FTE: 1
Work Schedule: Days: M-F; On Call
Workplace Type: Hybrid
Posting Close Date: 09/30/2026
Salary Range (commensurate with experience): $77,789.00 - 116,683.00 / Annual Salary
Final salary offered will be determined by market data, internal equity, candidate experience/qualifications, and budget.
About the University of Illinois Hospital & Health Sciences System (UI Health)
The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois Chicago (UIC), UI Health comprises a clinical enterprise that includes a Joint Commission-accredited tertiary care hospital and outpatient clinics, and the Mile Square Health Center network of federally qualified health centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity. Learn more: https://hospital.uillinois.edu/about-ui-health
This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.
Position Summary
The IT Technical Associate (Desktop/Entra Engineer Support) at UI Health is a key contributor to maintaining and enhancing the organization's hybrid technology infrastructure. This role demands proficiency in Directory Services, IAM, Microsoft Entra, Security, Collaboration Tools, and Endpoint Management. The ideal candidate should be proactive, adaptable, and dedicated to continuous learning and improvement to support UI Health's evolving technological needs effectively.
Duties & Responsibilities
- Directory Services & Identity and Access Management (IAM):
- o Administer Active Directory Domain Services (AD DS), including replication and Group Policy.
- o Manage Microsoft Entra ID for cloud identity, authentication, security, and Single Sign-On (SSO).
- o Configure and troubleshoot Conditional Access policies.
- o Manage MFA, authentication methods, identity protection, and access controls.
- o Support hybrid identity environments and synchronization between on-premises AD and Entra ID.
- Security & Compliance:
- o Onboard and manage devices with Microsoft Defender for Endpoint.
- o Investigate security alerts, threat detections, and endpoint incidents.
- o Perform containment and remediation of compromised or vulnerable devices.
- o Configure Microsoft Purview Information Protection and Data Loss Prevention (DLP).
- o Develop security and compliance policies based on organizational requirements.
- o Coordinate identity, endpoint, and data-protection controls to reduce security risks.
- Microsoft 365, Collaboration & Content Management:
- o Administer Microsoft 365, including: Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Edge, OneDrive
- o Manage Teams collaboration and external-user access.
- o Configure application deployment and Microsoft 365 service settings.
- o Manage SharePoint permissions, sharing, and content-access policies.
- User Data & OneDrive:
- o Monitor OneDrive configuration, synchronization, storage, and usage.
- o Troubleshoot OneDrive access and synchronization issues.
- o Implement security controls around user data and file sharing.
- o Establish appropriate backup and recovery strategies for Microsoft 365 data.
- o Ensure data-access policies align with organizational security and compliance requirements.
- Desktop & Endpoint Management:
- o Administer Microsoft Intune across: Windows, macOS, iOS/iPadOS, Android
- o Create and manage configuration profiles.
- o Deploy and manage applications.
- o Configure device-compliance policies.
- o Implement Windows Autopilot for provisioning and deployment.
- o Configure mobile application management and App Protection Policies.
- o Integrate Intune compliance with Entra Conditional Access.
- o Troubleshoot enrollment, policy, application, and device-compliance issues.
- Technology Advancement & Industry Awareness:
- o Stay current with Microsoft security, identity, endpoint, and cloud-management technologies.
- o Monitor Microsoft announcements, security advisories, technical communities, and relevant social-media channels.
- o Evaluate new Microsoft 365, Entra, Intune, Defender, and Purview capabilities.
- o Identify opportunities to improve security, automation, user experience, and operational efficiency.
- o Recommend technology changes based on emerging threats and industry best practices.
- Perform other related duties and participate in special projects as assigned.
Minimum Qualifications
- Bachelor Degree - Computer Science, Engineering, Information Systems Management, related information management field or a clinical area of study.
- Minimum of four (4) years professional level IT experience within Systems Administration & Operations which includes demonstrated experience in architecture, configuration, planning, development, installation, maintenance, of enterprise computer and software systems mission critical hardware and infrastructure
- Proficiency in cloud technologies and Microsoft Entra is required. A minimum of 6 years of experience in client-server environments, including at least 4 years focused on building, configuring, and maintaining large-scale IT systems, is also required. Knowledge and understanding of virtual desktops and VDI environments.
To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.
Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.
The university provides accommodations to applicants and employees. Request an Accommodation
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Desktop/Entra Engineer Support
Hiring Department: Info Tech Services - System Admin & Operations
Location: Chicago, IL USA
Requisition ID: 1042685
FTE: 1
Work Schedule: Days: M-F; On Call
Workplace Type: Hybrid
Posting Close Date: 09/30/2026
Salary Range (commensurate with experience): $77,789.00 - 116,683.00 / Annual Salary
Final salary offered will be determined by market data, internal equity, candidate experience/qualifications, and budget.
About the University of Illinois Hospital & Health Sciences System (UI Health)
The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois Chicago (UIC), UI Health comprises a clinical enterprise that includes a Joint Commission-accredited tertiary care hospital and outpatient clinics, and the Mile Square Health Center network of federally qualified health centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity. Learn more: https://hospital.uillinois.edu/about-ui-health
This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.
Position Summary
The IT Technical Associate (Desktop/Entra Engineer Support) at UI Health is a key contributor to maintaining and enhancing the organization's hybrid technology infrastructure. This role demands proficiency in Directory Services, IAM, Microsoft Entra, Security, Collaboration Tools, and Endpoint Management. The ideal candidate should be proactive, adaptable, and dedicated to continuous learning and improvement to support UI Health's evolving technological needs effectively.
Duties & Responsibilities
- Directory Services & Identity and Access Management (IAM):
- o Administer Active Directory Domain Services (AD DS), including replication and Group Policy.
- o Manage Microsoft Entra ID for cloud identity, authentication, security, and Single Sign-On (SSO).
- o Configure and troubleshoot Conditional Access policies.
- o Manage MFA, authentication methods, identity protection, and access controls.
- o Support hybrid identity environments and synchronization between on-premises AD and Entra ID.
- Security & Compliance:
- o Onboard and manage devices with Microsoft Defender for Endpoint.
- o Investigate security alerts, threat detections, and endpoint incidents.
- o Perform containment and remediation of compromised or vulnerable devices.
- o Configure Microsoft Purview Information Protection and Data Loss Prevention (DLP).
- o Develop security and compliance policies based on organizational requirements.
- o Coordinate identity, endpoint, and data-protection controls to reduce security risks.
- Microsoft 365, Collaboration & Content Management:
- o Administer Microsoft 365, including: Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Edge, OneDrive
- o Manage Teams collaboration and external-user access.
- o Configure application deployment and Microsoft 365 service settings.
- o Manage SharePoint permissions, sharing, and content-access policies.
- User Data & OneDrive:
- o Monitor OneDrive configuration, synchronization, storage, and usage.
- o Troubleshoot OneDrive access and synchronization issues.
- o Implement security controls around user data and file sharing.
- o Establish appropriate backup and recovery strategies for Microsoft 365 data.
- o Ensure data-access policies align with organizational security and compliance requirements.
- Desktop & Endpoint Management:
- o Administer Microsoft Intune across: Windows, macOS, iOS/iPadOS, Android
- o Create and manage configuration profiles.
- o Deploy and manage applications.
- o Configure device-compliance policies.
- o Implement Windows Autopilot for provisioning and deployment.
- o Configure mobile application management and App Protection Policies.
- o Integrate Intune compliance with Entra Conditional Access.
- o Troubleshoot enrollment, policy, application, and device-compliance issues.
- Technology Advancement & Industry Awareness:
- o Stay current with Microsoft security, identity, endpoint, and cloud-management technologies.
- o Monitor Microsoft announcements, security advisories, technical communities, and relevant social-media channels.
- o Evaluate new Microsoft 365, Entra, Intune, Defender, and Purview capabilities.
- o Identify opportunities to improve security, automation, user experience, and operational efficiency.
- o Recommend technology changes based on emerging threats and industry best practices.
- Perform other related duties and participate in special projects as assigned.
Minimum Qualifications
- Bachelor Degree - Computer Science, Engineering, Information Systems Management, related information management field or a clinical area of study.
- Minimum of four (4) years professional level IT experience within Systems Administration & Operations which includes demonstrated experience in architecture, configuration, planning, development, installation, maintenance, of enterprise computer and software systems mission critical hardware and infrastructure
- Proficiency in cloud technologies and Microsoft Entra is required. A minimum of 6 years of experience in client-server environments, including at least 4 years focused on building, configuring, and maintaining large-scale IT systems, is also required. Knowledge and understanding of virtual desktops and VDI environments.
To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.
Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.
The university provides accommodations to applicants and employees. Request an Accommodation
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
See All 73 Support Engineer Jobs in Chicago
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Find Support Engineer JobsSupport Engineer Job Market in Chicago
Who's Hiring
Top Industries Hiring
- Investment & Asset Management10
- Technology & Software8
- Education5
- Food & Beverage3
- Media & Entertainment3
Support Engineer Jobs in Chicago: Frequently Asked Questions
How do I get a support engineer job in Chicago?
Focus your search on Chicago's Fulton Market tech cluster, the Loop's financial technology firms, and the growing healthcare IT sector anchored by major hospital systems on the North Side and in the Medical District. Candidates who can demonstrate hands-on experience with ticketing systems, cloud infrastructure, or enterprise software platforms stand out most here. Networking at Chicago-area tech meetups and targeting mid-market SaaS companies headquartered downtown also gives you a real edge over applicants casting a national net.
Which companies hire support engineers in Chicago?
Chicago support engineer roles are posted by Okta, Cyera, and Forsk and others right now, based on current listings on Migrate Mate as of September 2026. Chicago's market skews toward established enterprises and fast-growing mid-market software companies, alongside large financial institutions and hospital networks that maintain substantial in-house technical support teams.
Are there remote support engineer jobs in Chicago?
Yes, though it depends heavily on the role: desk-based and application support positions are frequently remote, while data center, hardware, or on-site infrastructure roles almost always require a physical presence. About 64% of support engineer openings tied to Chicago are remote or hybrid as of September 2026, reflecting broader flexibility across the city's software and fintech employers. Cloud support and SaaS-focused roles in Chicago's tech corridors tend to offer the most remote-friendly arrangements.
How can I get a support engineer job in Chicago with little or no experience?
The most realistic entry path in Chicago is targeting tier-one helpdesk or IT support associate roles at the city's large enterprise employers, managed service providers, or hospital systems, where volume hiring creates consistent openings for candidates without deep experience. Completing a CompTIA A+ or Google IT Support certificate strengthens applications noticeably with Chicago employers who screen for credentials before interviews. Lateral moves from customer success or technical account management roles at Chicago SaaS companies are another well-worn path into support engineering here.
Which industries hire the most support engineers in Chicago?
Chicago support engineer roles concentrate in Investment & Asset Management, Technology & Software, and Education, based on current listings on Migrate Mate as of September 2026. Chicago's density of headquarters in financial services, its established health system networks, and the rapid growth of B2B software companies in Fulton Market collectively drive steady, year-round demand for technical support talent across the city.
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See All 73 Support Engineer Jobs in Chicago
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