Support Engineer Jobs in Chicago, IL
Support Engineer jobs in Chicago are concentrated in the Loop, River North, and the Fulton Market tech corridor, with strong demand across enterprise software, financial technology, and healthcare IT. Companies posting right now include Adyen, DV Trading, and EY. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 63+ Support Engineer jobs
Job description
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
External Role Description
Role Family
OT Field Engineering / Site Implementation Support
Primary Focus
Site readiness, hands-on field support, infrastructure coordination, troubleshooting, documentation, and support transition
Seniority
Field Engineer / Senior Field Engineer
Role Positioning
Multi-disciplinary site-facing technical resource supporting industrial technology deployments
PRACTICE DESCRIPTION
Industrial and operational technology programs require field resources who can work effectively across site operations, infrastructure, engineering, networking, cybersecurity, vendors, and remote support teams.
The Onsite Field Support Engineer – OT role supports site implementation activities by helping translate approved technical plans into deployed, validated, documented, and supportable site environments.
JOB SUMMARY
We are seeking a hands-on and technically adaptable Onsite Field Support Engineer – OT to support site readiness, infrastructure coordination, asset onboarding, implementation validation, troubleshooting, documentation, and support transition activities in operational technology environments.
The ideal candidate has broad technical capability across infrastructure, networking, endpoint/device support, and practical OT environments. The role requires strong problem-solving skills, field execution discipline, and the ability to coordinate effectively with site personnel, engineering teams, vendors, and remote support organizations.
Role positioning: This is a versatile field role that combines infrastructure support, network troubleshooting, site coordination, asset onboarding, documentation, and practical OT awareness.
KEY RESPONSIBILITIES
Site Implementation Support
- Support site onboarding, implementation readiness, and deployment activities for OT and industrial environments.
- Assist with site surveys, readiness checks, deployment logistics, and implementation preparation.
- Coordinate local field activities with project teams, engineering resources, site personnel, vendors, and support teams.
- Identify access issues, site constraints, environmental limitations, and technical dependencies that may affect implementation.
Network and Infrastructure Support
- Assist with installation, validation, and troubleshooting of network and security infrastructure.
- Support connectivity checks, cabling coordination, device placement, switchport identification, VLAN/IP information gathering, and basic network troubleshooting.
- Validate communication paths between OT assets, site infrastructure, monitoring platforms, and approved network/security services.
- Coordinate with specialized engineering teams when configuration, architecture, or advanced troubleshooting support is required.
OT Asset Onboarding and Inventory Support
- Assist with identification, validation, and documentation of OT assets and supporting infrastructure.
- Support asset inventory reconciliation, ownership validation, and documentation updates.
- Assist with onboarding assets into approved monitoring, visibility, or support platforms where applicable.
- Validate asset connectivity and basic operational readiness after implementation activities.
Testing, Readiness, and Troubleshooting
- Support implementation testing, connectivity validation, readiness reviews, and defect tracking.
- Provide hands-on troubleshooting for connectivity, endpoint, OT asset, infrastructure, and deployment-related issues.
- Perform initial triage and coordinate escalation to engineering, architecture, vendor, or operations teams as needed.
- Support post-implementation stabilization and early-life support activities where required.
Documentation and Support Transition
- Maintain site implementation notes, deployment records, asset information, and support transition documentation.
- Assist with updates to site diagrams, connectivity records, inventory data, and support artifacts.
- Support knowledge transfer between implementation teams and steady-state support teams.
- Ensure information required by operations teams is accurate, complete, and accessible.
QUALIFICATIONS
- Bachelor's degree in Information Technology, Engineering, Cybersecurity, Computer Science, or equivalent technical experience preferred.
- 5+ years of experience in field support, infrastructure support, networking, cybersecurity, industrial technology, or implementation roles.
- Experience supporting site-based technology deployments, infrastructure implementation, or operational readiness activities.
- Working knowledge of networking fundamentals, IP addressing, VLANs, routing/switching concepts, and connectivity troubleshooting.
- Ability to work in manufacturing, laboratory, industrial, or operational environments where safety, production continuity, and site coordination are important.
- Strong troubleshooting, documentation, communication, and coordination skills.
- Ability to travel and support onsite implementation activities as required.
Preferred Qualifications
- Experience supporting OT, industrial, manufacturing, laboratory, or critical infrastructure environments.
- Familiarity with ICS, OT asset types, industrial networks, or plant-floor connectivity.
- Experience with switches, firewalls, monitoring tools, endpoint connectivity, or infrastructure deployment activities.
- Experience supporting asset discovery, inventory validation, monitoring platform onboarding, or site documentation activities.
- Relevant certifications such as CompTIA Network+, Security+, CCNA, Microsoft, ITIL, or comparable infrastructure/security certifications.
TECHNICAL SKILLS
Infrastructure & Networking
OT / Site Support
Operations & Handoff
Networking fundamentals
OT asset identification
Implementation validation
IP addressing and VLANs
Site readiness support
Operational readiness reviews
Connectivity troubleshooting
Asset inventory support
Runbook and handoff documentation
Switch/firewall fundamentals
Industrial site coordination
Issue tracking and escalation
SHORT STAFFING PROFILE VERSION
Onsite Field Support Engineer – OT: Provides hands-on site support for OT implementation, asset onboarding, infrastructure coordination, connectivity validation, troubleshooting, documentation, operational readiness, and support transition activities. Serves as a site-facing technical resource who helps bridge central engineering plans with site-level execution realities. Requires broad infrastructure and troubleshooting capability with practical OT or industrial environment awareness.
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $104,800 to $192,200. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $125,800 to $218,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
Job description
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
External Role Description
Role Family
OT Field Engineering / Site Implementation Support
Primary Focus
Site readiness, hands-on field support, infrastructure coordination, troubleshooting, documentation, and support transition
Seniority
Field Engineer / Senior Field Engineer
Role Positioning
Multi-disciplinary site-facing technical resource supporting industrial technology deployments
PRACTICE DESCRIPTION
Industrial and operational technology programs require field resources who can work effectively across site operations, infrastructure, engineering, networking, cybersecurity, vendors, and remote support teams.
The Onsite Field Support Engineer – OT role supports site implementation activities by helping translate approved technical plans into deployed, validated, documented, and supportable site environments.
JOB SUMMARY
We are seeking a hands-on and technically adaptable Onsite Field Support Engineer – OT to support site readiness, infrastructure coordination, asset onboarding, implementation validation, troubleshooting, documentation, and support transition activities in operational technology environments.
The ideal candidate has broad technical capability across infrastructure, networking, endpoint/device support, and practical OT environments. The role requires strong problem-solving skills, field execution discipline, and the ability to coordinate effectively with site personnel, engineering teams, vendors, and remote support organizations.
Role positioning: This is a versatile field role that combines infrastructure support, network troubleshooting, site coordination, asset onboarding, documentation, and practical OT awareness.
KEY RESPONSIBILITIES
Site Implementation Support
- Support site onboarding, implementation readiness, and deployment activities for OT and industrial environments.
- Assist with site surveys, readiness checks, deployment logistics, and implementation preparation.
- Coordinate local field activities with project teams, engineering resources, site personnel, vendors, and support teams.
- Identify access issues, site constraints, environmental limitations, and technical dependencies that may affect implementation.
Network and Infrastructure Support
- Assist with installation, validation, and troubleshooting of network and security infrastructure.
- Support connectivity checks, cabling coordination, device placement, switchport identification, VLAN/IP information gathering, and basic network troubleshooting.
- Validate communication paths between OT assets, site infrastructure, monitoring platforms, and approved network/security services.
- Coordinate with specialized engineering teams when configuration, architecture, or advanced troubleshooting support is required.
OT Asset Onboarding and Inventory Support
- Assist with identification, validation, and documentation of OT assets and supporting infrastructure.
- Support asset inventory reconciliation, ownership validation, and documentation updates.
- Assist with onboarding assets into approved monitoring, visibility, or support platforms where applicable.
- Validate asset connectivity and basic operational readiness after implementation activities.
Testing, Readiness, and Troubleshooting
- Support implementation testing, connectivity validation, readiness reviews, and defect tracking.
- Provide hands-on troubleshooting for connectivity, endpoint, OT asset, infrastructure, and deployment-related issues.
- Perform initial triage and coordinate escalation to engineering, architecture, vendor, or operations teams as needed.
- Support post-implementation stabilization and early-life support activities where required.
Documentation and Support Transition
- Maintain site implementation notes, deployment records, asset information, and support transition documentation.
- Assist with updates to site diagrams, connectivity records, inventory data, and support artifacts.
- Support knowledge transfer between implementation teams and steady-state support teams.
- Ensure information required by operations teams is accurate, complete, and accessible.
QUALIFICATIONS
- Bachelor's degree in Information Technology, Engineering, Cybersecurity, Computer Science, or equivalent technical experience preferred.
- 5+ years of experience in field support, infrastructure support, networking, cybersecurity, industrial technology, or implementation roles.
- Experience supporting site-based technology deployments, infrastructure implementation, or operational readiness activities.
- Working knowledge of networking fundamentals, IP addressing, VLANs, routing/switching concepts, and connectivity troubleshooting.
- Ability to work in manufacturing, laboratory, industrial, or operational environments where safety, production continuity, and site coordination are important.
- Strong troubleshooting, documentation, communication, and coordination skills.
- Ability to travel and support onsite implementation activities as required.
Preferred Qualifications
- Experience supporting OT, industrial, manufacturing, laboratory, or critical infrastructure environments.
- Familiarity with ICS, OT asset types, industrial networks, or plant-floor connectivity.
- Experience with switches, firewalls, monitoring tools, endpoint connectivity, or infrastructure deployment activities.
- Experience supporting asset discovery, inventory validation, monitoring platform onboarding, or site documentation activities.
- Relevant certifications such as CompTIA Network+, Security+, CCNA, Microsoft, ITIL, or comparable infrastructure/security certifications.
TECHNICAL SKILLS
Infrastructure & Networking
OT / Site Support
Operations & Handoff
Networking fundamentals
OT asset identification
Implementation validation
IP addressing and VLANs
Site readiness support
Operational readiness reviews
Connectivity troubleshooting
Asset inventory support
Runbook and handoff documentation
Switch/firewall fundamentals
Industrial site coordination
Issue tracking and escalation
SHORT STAFFING PROFILE VERSION
Onsite Field Support Engineer – OT: Provides hands-on site support for OT implementation, asset onboarding, infrastructure coordination, connectivity validation, troubleshooting, documentation, operational readiness, and support transition activities. Serves as a site-facing technical resource who helps bridge central engineering plans with site-level execution realities. Requires broad infrastructure and troubleshooting capability with practical OT or industrial environment awareness.
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $104,800 to $192,200. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $125,800 to $218,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
See All 63 Support Engineer Jobs in Chicago
Find roles in Chicago that match your experience and apply in just a few clicks.
Find Support Engineer JobsSupport Engineer Job Market in Chicago
Who's Hiring
Top Industries Hiring
- Technology & Software15
- Investment & Asset Management9
- Fintech4
- Banking & Financial Services4
- Telecommunications2
Support Engineer Jobs in Chicago: Frequently Asked Questions
How do I get a support engineer job in Chicago?
Focus your search on Chicago's Fulton Market tech cluster, the Loop's financial technology firms, and the growing healthcare IT sector anchored by major hospital systems on the North Side and in the Medical District. Candidates who can demonstrate hands-on experience with ticketing systems, cloud infrastructure, or enterprise software platforms stand out most here. Networking at Chicago-area tech meetups and targeting mid-market SaaS companies headquartered downtown also gives you a real edge over applicants casting a national net.
Which companies hire support engineers in Chicago?
Chicago support engineer roles are posted by Adyen, DV Trading, and EY and others right now, based on current listings on Migrate Mate as of August 2026. Chicago's market skews toward established enterprises and fast-growing mid-market software companies, alongside large financial institutions and hospital networks that maintain substantial in-house technical support teams.
Are there remote support engineer jobs in Chicago?
Yes, though it depends heavily on the role: desk-based and application support positions are frequently remote, while data center, hardware, or on-site infrastructure roles almost always require a physical presence. About 50% of support engineer openings tied to Chicago are remote or hybrid as of August 2026, reflecting broader flexibility across the city's software and fintech employers. Cloud support and SaaS-focused roles in Chicago's tech corridors tend to offer the most remote-friendly arrangements.
How can I get a support engineer job in Chicago with little or no experience?
The most realistic entry path in Chicago is targeting tier-one helpdesk or IT support associate roles at the city's large enterprise employers, managed service providers, or hospital systems, where volume hiring creates consistent openings for candidates without deep experience. Completing a CompTIA A+ or Google IT Support certificate strengthens applications noticeably with Chicago employers who screen for credentials before interviews. Lateral moves from customer success or technical account management roles at Chicago SaaS companies are another well-worn path into support engineering here.
Which industries hire the most support engineers in Chicago?
Chicago support engineer roles concentrate in Technology & Software, Investment & Asset Management, and Fintech, based on current listings on Migrate Mate as of August 2026. Chicago's density of headquarters in financial services, its established health system networks, and the rapid growth of B2B software companies in Fulton Market collectively drive steady, year-round demand for technical support talent across the city.
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