Customer Engineer Jobs

Company Overview:

“Always the Best, Always Fun!”

DISCO Corporation is a global powerhouse in precision cutting, grinding, and polishing solutions, with a reputation for excellence across the semiconductor, medical devices, and electronic component industries. Headquartered in Tokyo, Japan, we are a forward-thinking company with a strong presence in 50+ locations worldwide with a diverse team of 5,000+ employees. Our success is driven by our core DISCO values that emphasize trust, continuous innovation, and an unwavering commitment to quality. At DISCO, we pride ourselves on fostering an inclusive culture where employees thrive, grow, and contribute to shaping the future of technology.

DISCO Corporation’s U.S affiliate, DISCO Hi-Tec America, Inc. (DHA), is looking to expand our Equipment Engineering/Field Service Engineering team! We are currently seeking new graduates who bring fresh perspectives, new ideas, and unique skills to join us as a Field Service Engineer in the Albuquerque, NM area.

Position Title: Field Service Engineer

Position Location: This position will require limited local travel between our office, located in Rio Rancho, NM and customer sites.

Salary: $50,000 - $70,000 annually ( Open to Right candidate Depends on Experience)

This is a full-time position with benefits including Bonuses, Insurance (Medical, Dental, Vision, Life),

Health Savings Account, 401(k) program, generous Paid Time Off and Paid Holidays.

Key Responsibilities:

After 4 months of training, you should be able to:

• Install, maintain, troubleshoot, and repair DISCO grinding, dicing, and laser equipment at customer sites, ensuring top-tier performance and customer satisfaction. Independently diagnose complex issues through rigorous electrical/mechanical procedural sequences.
• Document analytical steps and root causes for internal teams and customers.
• Foster strong customer relationships to provide reliable support onsite and offsite, including training of customers' personnel in servicing, maintenance, and operations of our products.
• Work with cutting-edge robotics, cameras, electrical motor components, and sophisticated software.
• Participate in DISCO corporate activities focusing on deeper thinking, value exchange, and constant improvement.
• Perform other duties as assigned.

Preferred Experience and Qualifications:

• Bachelor of Science degree in any discipline, with a hands-on internship or project experience.
• Strong aptitude for electro-mechanical repair, with the ability to troubleshoot and fix intricate systems.
• Familiarity with lab instrumentation, CAD drawings, electrical diagrams, MS Office, and general computer programming.
• Knowledge of semiconductor processes, lasers fundamentals, optics fundamentals, or semiconductor industrial engineering and operation is a plus.
• Military experiences are welcome.
• Japanese or other language ability is valued.

Physical Requirements:

• During training period, physically be based in DHA’s headquarter office (San Jose, CA).
• After training, travel between customer sites and our New Mexico (Rio Rancho, NM) office as required.
• Lift and move up to 30 lbs. and work in varied physical positions to access hard-to reach areas on our equipment.
• Wear personal protective gear for extended periods during on-site work.

Interpersonal Skills:

• Clear, concise, and effective communication skills to interact with colleagues, customers, and leadership.
• A high degree of self-motivation and creativity, with the ability to perform under pressure, even in challenging situations.
• A natural ability to build strong relationships, maintaining trust and teamwork within a global company, building upon DISCO’s culture to help build an inclusive work environment.
• Willingness to lead peers on projects and act as a resource for colleagues.

"We are not accepting unsolicited resumes from recruitment agencies."

Note - Please note that we are unable to offer visa sponsorship for this role, now or in the future. Including OPT Visa. We do not provide support.

DISCO Hi-Tec America, Inc. is committed to Equal Employment Opportunity and diversity in its workforce without discrimination.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Relocation assistance
• Vision insurance

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?

Work Location: In person