Support Engineer Jobs in Charlotte, NC
Support Engineer jobs in Charlotte are in strong demand, concentrated in Uptown, South End, and Ballantyne across financial technology, enterprise software, and healthcare IT. Employers hiring right now include Wells Fargo, Syms Strategic Group, LLC (SSG), and Intapp. Scan the live roles below and apply to whichever ones fit.
Find Support Engineer JobsOverview
Open roles47
Top employerWells Fargo
Work type39% Remote
Top credentialMilitary encouraged
Companies hiring11
Showing 5 of 47+ Support Engineer jobs
Senior Systems Engineer (Production Support) - II
We won't show you this job again
Added 3d ago
Syms Strategic Group, LLC (SSG)
Senior Systems Engineer (Production Support) - II
Charlotte, North Carolina
Added 3d ago
Lead Wires Support Operations Engineer
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Added 4d ago
Wells Fargo
Lead Wires Support Operations Engineer
Charlotte, North Carolina
Added 4d ago
Senior System Operations Engineer (Trade Support)
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Added 5d ago
Wells Fargo
Senior System Operations Engineer (Trade Support)
Charlotte, North Carolina
Added 5d ago
Senior Systems Engineer (Production Support)
We won't show you this job again
Added 1w ago
Syms Strategic Group, LLC (SSG)
Senior Systems Engineer (Production Support)
Charlotte, North Carolina
Added 1w ago
Client Support Engineer
We won't show you this job again
Added 1w ago
Intapp
Client Support Engineer
Charlotte, North Carolina
Added 1w ago
Added 3d ago
Senior Systems Engineer (Production Support) - II
Syms Strategic Group, LLC (SSG)·Charlotte, North Carolina
Job functions:
$85k - $117k/yr
Remote (US)
Bachelor's degree in systems engineering
Job Description
Syms Strategic Group (SSG) is seeking a talented Senior Systems Engineer (Production Support)
Location: Remote
Department: Veterans Affairs (VA)
Type: Full Time
Min. Experience: Experienced
Security Clearance Level: Public Trust (MBI)
Salary Range: $85,389 - $116,975
If you have previously applied to Syms Strategic Group (SSG), there is no need to reapply. Applications are still under review.
Military Veterans are highly encouraged to apply!
U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.
Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.
Location: Remote
Department: Veterans Affairs (VA)
Type: Full Time
Min. Experience: Experienced
Security Clearance Level: Public Trust (MBI)
Salary Range: $85,389 - $116,975
If you have previously applied to Syms Strategic Group (SSG), there is no need to reapply. Applications are still under review.
Military Veterans are highly encouraged to apply!
Essential Duties and Responsibilities
- Perform high-level, day-to-day operational support of complex application cloud systems
- Develop solutions to routine technical problems of limited scope
- Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained
- Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system
- Accurately document problems in logging and discrepancy reporting tools
- Work directly with the customer in most aspects of the day-to-day activities
- Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required
- Communicate with users and senior management the status of key problem statuses
- Perform maintenance/installation of computing infrastructure
- Implement continuous improvement methodology through the use of IT systems or procedure
- Maintain inventory of system assets
- Ensure compliance with VA standards and security policies
- Provide documentation, training, and additional duties as assigned
Required Skills and Experience
- Experience with AWS and/or Azure Cloud, namely S3, Step Functions, Batch Jobs, and CloudWatch
- Proven track record of managing and maintaining large-scale production systems
- Strong proficiency in Linux/Unix and Windows operating systems
- Experience with system administration tasks including user management, permissions, and system monitoring
- Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management
- Experience with automation tools like Ansible, Puppet, Chef, or SaltStack
- Knowledge of cloud-native technologies and infrastructure-as-code (IaC) tools such as Cloud Formation
- Experience with monitoring tools like DynaTrace, Science Logic, and CloudWatch
- An ability to troubleshoot and optimize system performance and reliability
- An understanding of network protocols of network protocols, firewall configurations, and Virtual Private Network (VPN) setup
- Experience with network monitoring and diagnostic tools
- Experience with secure best practices for production systems
- Experience with implementing security measures, conducting audits, and ensuring compliance with industry standards
- Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDMBS/RDS
- Knowledge of database performance tuning and backup/recovery processes
- Knowledge of CI/CD pipelines
- Familiarity with version control systems like Git and CI/CD tools like GitHub Actions, AWS CodeBuild and CodeDeploy
- Strong analytical and problem-solving skills with the ability to troubleshoot complex system issues
- Excellent communication and interpersonal skills with the ability to work effectively in cross-functional teams
- An ability to prioritize tasks, manage time effectively, and meet deadlines in a high-pressure environment
- Strong attention to detail to ensure system stability and data integrity
- An ability to quickly adapt to new technologies and processes
- A willingness to be on-call for production system support as required
- Strong documentation skills for maintaining system configurations, processes, and procedures
- An ability to manage and contribute to multiple projects, ensuring timely completion and quality results
- An ability to work collaboratively with development, operations, and security teams to ensure seamless production system operations
Professional Certifications
None required
Years of Professional Experience
8+ years of experience in systems engineering or a related field, particularly in production environments
3+ years of experience with SQL query and monitoring
3+ years of experience with SQL query and monitoring
Desired experience
Electronic Data Interchange X.12 (EDI) Medical Claims
- X.12 medical claims (837, 834, 277, etc)
Formal Education
Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field
Citizenship Requirement
U.S. Citizenship required for this specific opportunity
Security Clearance Requirements
Must possess or qualify for a Public Trust (MBI)
CRITICAL NOTES:
- SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume. Applications with inconsistencies will not be considered.
- Recruiters or Third parties will not be considered.
- This is a 100% U.S. based remote position. However, candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered.
- This is a W-2 position
- All interviews will be conducted on Microsoft Teams with your camera on; there will be no exceptions
- As part of our screening process, you will be requested to provide a link to your LinkedIn profile
U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.
Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.
DJJm2Zd9CY
Syms Strategic Group, LLC (SSG)
Senior Systems Engineer (Production Support) - II
Charlotte, North Carolina
Added 3d ago
Job functions:
$85k - $117k/yr
Remote (US)
Bachelor's degree in systems engineering
Job Description
Syms Strategic Group (SSG) is seeking a talented Senior Systems Engineer (Production Support)
Location: Remote
Department: Veterans Affairs (VA)
Type: Full Time
Min. Experience: Experienced
Security Clearance Level: Public Trust (MBI)
Salary Range: $85,389 - $116,975
If you have previously applied to Syms Strategic Group (SSG), there is no need to reapply. Applications are still under review.
Military Veterans are highly encouraged to apply!
U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.
Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.
Location: Remote
Department: Veterans Affairs (VA)
Type: Full Time
Min. Experience: Experienced
Security Clearance Level: Public Trust (MBI)
Salary Range: $85,389 - $116,975
If you have previously applied to Syms Strategic Group (SSG), there is no need to reapply. Applications are still under review.
Military Veterans are highly encouraged to apply!
Essential Duties and Responsibilities
- Perform high-level, day-to-day operational support of complex application cloud systems
- Develop solutions to routine technical problems of limited scope
- Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained
- Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system
- Accurately document problems in logging and discrepancy reporting tools
- Work directly with the customer in most aspects of the day-to-day activities
- Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required
- Communicate with users and senior management the status of key problem statuses
- Perform maintenance/installation of computing infrastructure
- Implement continuous improvement methodology through the use of IT systems or procedure
- Maintain inventory of system assets
- Ensure compliance with VA standards and security policies
- Provide documentation, training, and additional duties as assigned
Required Skills and Experience
- Experience with AWS and/or Azure Cloud, namely S3, Step Functions, Batch Jobs, and CloudWatch
- Proven track record of managing and maintaining large-scale production systems
- Strong proficiency in Linux/Unix and Windows operating systems
- Experience with system administration tasks including user management, permissions, and system monitoring
- Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management
- Experience with automation tools like Ansible, Puppet, Chef, or SaltStack
- Knowledge of cloud-native technologies and infrastructure-as-code (IaC) tools such as Cloud Formation
- Experience with monitoring tools like DynaTrace, Science Logic, and CloudWatch
- An ability to troubleshoot and optimize system performance and reliability
- An understanding of network protocols of network protocols, firewall configurations, and Virtual Private Network (VPN) setup
- Experience with network monitoring and diagnostic tools
- Experience with secure best practices for production systems
- Experience with implementing security measures, conducting audits, and ensuring compliance with industry standards
- Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDMBS/RDS
- Knowledge of database performance tuning and backup/recovery processes
- Knowledge of CI/CD pipelines
- Familiarity with version control systems like Git and CI/CD tools like GitHub Actions, AWS CodeBuild and CodeDeploy
- Strong analytical and problem-solving skills with the ability to troubleshoot complex system issues
- Excellent communication and interpersonal skills with the ability to work effectively in cross-functional teams
- An ability to prioritize tasks, manage time effectively, and meet deadlines in a high-pressure environment
- Strong attention to detail to ensure system stability and data integrity
- An ability to quickly adapt to new technologies and processes
- A willingness to be on-call for production system support as required
- Strong documentation skills for maintaining system configurations, processes, and procedures
- An ability to manage and contribute to multiple projects, ensuring timely completion and quality results
- An ability to work collaboratively with development, operations, and security teams to ensure seamless production system operations
Professional Certifications
None required
Years of Professional Experience
8+ years of experience in systems engineering or a related field, particularly in production environments
3+ years of experience with SQL query and monitoring
3+ years of experience with SQL query and monitoring
Desired experience
Electronic Data Interchange X.12 (EDI) Medical Claims
- X.12 medical claims (837, 834, 277, etc)
Formal Education
Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field
Citizenship Requirement
U.S. Citizenship required for this specific opportunity
Security Clearance Requirements
Must possess or qualify for a Public Trust (MBI)
CRITICAL NOTES:
- SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume. Applications with inconsistencies will not be considered.
- Recruiters or Third parties will not be considered.
- This is a 100% U.S. based remote position. However, candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered.
- This is a W-2 position
- All interviews will be conducted on Microsoft Teams with your camera on; there will be no exceptions
- As part of our screening process, you will be requested to provide a link to your LinkedIn profile
U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.
Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.
DJJm2Zd9CY
See All 47 Support Engineer Jobs in Charlotte
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Find Support Engineer JobsSupport Engineer Job Market in Charlotte
Who's Hiring
Support Engineer Jobs in Charlotte: Frequently Asked Questions
How do I get a support engineer job in Charlotte?
Focus your search on Charlotte's fintech corridor, the major banks and payment processors headquartered Uptown, and the growing healthcare IT firms in Ballantyne and SouthPark. Roles here tend to favor candidates with hands-on ticketing system experience, strong troubleshooting documentation, and familiarity with cloud infrastructure. Networking through Charlotte tech meetups and targeting companies with local operations centers gives you a real edge over remote applicants.
Which companies hire support engineers in Charlotte?
Charlotte support engineer roles are posted by Wells Fargo, Syms Strategic Group, LLC (SSG), and Intapp and others right now, based on current listings on Migrate Mate as of September 2026. Charlotte's mix of large financial institutions, regional healthcare systems, and mid-size software firms means openings appear across a wide range of employer types and support tiers.
Are there remote support engineer jobs in Charlotte?
Yes, though availability depends heavily on the role: desk-based and analytical support positions go remote far more often than hands-on infrastructure or data center roles. About 78% of support engineer openings tied to Charlotte are remote or hybrid as of September 2026, reflecting the city's strong SaaS and fintech presence. Cloud support and application support roles posted by Charlotte's software firms are where remote flexibility is most common.
How can I get a support engineer job in Charlotte with little or no experience?
The most realistic entry path in Charlotte is through a Tier 1 help desk or IT support analyst role at one of the city's large financial services employers or healthcare networks, which routinely hire entry-level candidates and promote internally. Charlotte Community College and CPCC offer CompTIA and cloud certifications that local hiring managers recognize. Targeting managed service providers in the University City area is another strong option, since they hire junior support staff and provide fast, broad exposure.
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