Support Engineer Jobs in Raleigh, NC
Support Engineer jobs in Raleigh are concentrated in the Research Triangle Park corridor, the North Hills tech district, and Downtown Raleigh, with strong demand across software, cloud infrastructure, and healthcare IT. Employers hiring right now include Syms Strategic Group, LLC (SSG), Qualys, and VAST Data. See the openings below and apply to the ones that match your experience.
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Showing 4 of 47+ Support Engineer jobs
A Little About Inn-Flow
At Inn-Flow, we’re more than a hotel software company - we’re a team on a mission to transform how the hospitality industry operates. Built by hoteliers, for hoteliers, our all-in-one back-office platform brings together accounting, labor management, payroll, business intelligence, and more into one seamless experience. Our technology empowers hotel operators to work smarter, make better decisions, and focus on what matters most: delivering exceptional guest experiences.
Inn-Flow is experiencing strong growth and momentum, backed by the strategic investment from Mainsail Partners. As we scale, we’re expanding the leadership team, accelerating innovation, and deepening our impact across the hospitality industry, all while staying grounded in the real needs of operators.
Our commitment to both customers outcomes and employee experience has earned industry recognition, including multiple top honors from the 2026 HotelTechAwards and recognition as a Top 10 Best Places to Work in Hotel Tech and Triangle Business Journal’s #2 Best Place to Work.
At Inn-Flow, you’ll have the opportunity to do meaningful work, grow your career, and be part of a company that’s shaping the future of hospitality technology.
About the Role
We are seeking an Application Support Engineer with strong SQL Server experience to provide Level 3 support for business-critical applications. This role focuses on advanced troubleshooting of production issues, analyzing and optimizing existing SQL objects, and ensuring system stability and performance. The position is primarily backend-focused, with occasional direct interaction with customers to support issue resolution.
Key Responsibilities
- Provide Level 3 application support for enterprise systems
- Lead investigation and resolution of complex production issues
- Analyze and optimize existing SQL queries, stored procedures, and indexes
- Perform controlled data validation and corrections in SQL Server
- Diagnose issues across the full application stack — SQL Server, .NET, and React
- Monitor application and database performance and drive root cause analysis
- Partner with development teams on defect resolution and long-term fixes
- Occasionally engage with customers to clarify issues and communicate resolutions
- Document root causes, permanent fixes, and support procedures
Required Qualifications
- 3+ years of experience in application or production support, including Level 3 responsibilities
- Strong hands-on experience with Microsoft SQL Server
- Advanced SQL troubleshooting and performance tuning skills
- Experience reviewing execution plans and optimizing existing database objects
- Exposure to .NET and React applications, with the ability to read code, trace stack traces/logs, and isolate issues.
- Strong understanding of application architecture, data flows, and integrations
- Proven ability to independently resolve complex technical issues
- Strong analytical, communication, and problem-solving skills
Preferred
- Experience supporting enterprise or SaaS applications
- Familiarity with Azure environments
- Experience with New Relic or similar application performance monitoring tools
- Experience using AI-assisted development tools such as Cursor, Claude, or GitHub Copilot
Why You'll Love Working at Inn-Flow
We believe great work starts with taking great care of our people.
Benefits
- Health, dental, and vision insurance
- Short-Term Disability & Life Insurance
- 401(k) with a generous employer match
Time Off & Flexibility
- Flexible vacation and PTO
- Paid holidays plus a floating holiday
- Paid volunteer time
- Hybrid work schedule with in-office collaboration on Tuesdays and Thursdays in our Raleigh office (remote Mondays, Wednesdays, and Fridays)
Work Environment & Culture
- A beautiful, modern office in downtown Raleigh
- Employer-paid monthly parking
- Monthly team socials and regular celebrations
- Quarterly all-hands meetings
- A culture rooted in recognition, collaboration, and growth
- Smart, kind, and genuinely fun people who care about their work - and each other
Equal Opportunity Employer
Inn-Flow is proud to be an Equal Opportunity Employer, upholding a work environment free from discrimination and harassment. We make our hiring decisions based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, family status, or any other non-business consideration. We stand firmly against discrimination and harassment in any form.
A Little About Inn-Flow
At Inn-Flow, we’re more than a hotel software company - we’re a team on a mission to transform how the hospitality industry operates. Built by hoteliers, for hoteliers, our all-in-one back-office platform brings together accounting, labor management, payroll, business intelligence, and more into one seamless experience. Our technology empowers hotel operators to work smarter, make better decisions, and focus on what matters most: delivering exceptional guest experiences.
Inn-Flow is experiencing strong growth and momentum, backed by the strategic investment from Mainsail Partners. As we scale, we’re expanding the leadership team, accelerating innovation, and deepening our impact across the hospitality industry, all while staying grounded in the real needs of operators.
Our commitment to both customers outcomes and employee experience has earned industry recognition, including multiple top honors from the 2026 HotelTechAwards and recognition as a Top 10 Best Places to Work in Hotel Tech and Triangle Business Journal’s #2 Best Place to Work.
At Inn-Flow, you’ll have the opportunity to do meaningful work, grow your career, and be part of a company that’s shaping the future of hospitality technology.
About the Role
We are seeking an Application Support Engineer with strong SQL Server experience to provide Level 3 support for business-critical applications. This role focuses on advanced troubleshooting of production issues, analyzing and optimizing existing SQL objects, and ensuring system stability and performance. The position is primarily backend-focused, with occasional direct interaction with customers to support issue resolution.
Key Responsibilities
- Provide Level 3 application support for enterprise systems
- Lead investigation and resolution of complex production issues
- Analyze and optimize existing SQL queries, stored procedures, and indexes
- Perform controlled data validation and corrections in SQL Server
- Diagnose issues across the full application stack — SQL Server, .NET, and React
- Monitor application and database performance and drive root cause analysis
- Partner with development teams on defect resolution and long-term fixes
- Occasionally engage with customers to clarify issues and communicate resolutions
- Document root causes, permanent fixes, and support procedures
Required Qualifications
- 3+ years of experience in application or production support, including Level 3 responsibilities
- Strong hands-on experience with Microsoft SQL Server
- Advanced SQL troubleshooting and performance tuning skills
- Experience reviewing execution plans and optimizing existing database objects
- Exposure to .NET and React applications, with the ability to read code, trace stack traces/logs, and isolate issues.
- Strong understanding of application architecture, data flows, and integrations
- Proven ability to independently resolve complex technical issues
- Strong analytical, communication, and problem-solving skills
Preferred
- Experience supporting enterprise or SaaS applications
- Familiarity with Azure environments
- Experience with New Relic or similar application performance monitoring tools
- Experience using AI-assisted development tools such as Cursor, Claude, or GitHub Copilot
Why You'll Love Working at Inn-Flow
We believe great work starts with taking great care of our people.
Benefits
- Health, dental, and vision insurance
- Short-Term Disability & Life Insurance
- 401(k) with a generous employer match
Time Off & Flexibility
- Flexible vacation and PTO
- Paid holidays plus a floating holiday
- Paid volunteer time
- Hybrid work schedule with in-office collaboration on Tuesdays and Thursdays in our Raleigh office (remote Mondays, Wednesdays, and Fridays)
Work Environment & Culture
- A beautiful, modern office in downtown Raleigh
- Employer-paid monthly parking
- Monthly team socials and regular celebrations
- Quarterly all-hands meetings
- A culture rooted in recognition, collaboration, and growth
- Smart, kind, and genuinely fun people who care about their work - and each other
Equal Opportunity Employer
Inn-Flow is proud to be an Equal Opportunity Employer, upholding a work environment free from discrimination and harassment. We make our hiring decisions based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, family status, or any other non-business consideration. We stand firmly against discrimination and harassment in any form.
See All 47 Support Engineer Jobs in Raleigh
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Find Support Engineer JobsSupport Engineer Job Market in Raleigh
Who's Hiring
Top Industries Hiring
- Technology & Software
Support Engineer Jobs in Raleigh: Frequently Asked Questions
How do I get a support engineer job in Raleigh?
Target the sectors where Raleigh hiring concentrates most: SaaS companies and cloud platforms in the Research Triangle Park corridor, healthcare technology firms anchored near the medical campuses, and enterprise software outfits in North Hills and Downtown. Candidates who demonstrate hands-on experience with ticketing systems, Linux or Windows server environments, and scripting stand out. Networking through local tech meetups and the RTP ecosystem gives Raleigh applicants a practical edge over remote-only candidates.
Which companies hire support engineers in Raleigh?
Raleigh support engineer roles are posted by Syms Strategic Group, LLC (SSG), Qualys, and VAST Data and others right now, based on current listings on Migrate Mate as of September 2026. Raleigh's employer mix leans toward established SaaS companies, healthcare IT vendors, and regional managed service providers, many of which maintain dedicated support teams locally.
Are there remote support engineer jobs in Raleigh?
Yes, though availability depends on the role type: desk-based and application support positions are frequently remote, while data center, hardware, and on-site infrastructure roles almost always require a physical presence. About 83% of support engineer openings tied to Raleigh are remote or hybrid as of September 2026, reflecting the city's large SaaS and cloud employer base. Cloud support and software application roles are the most consistently remote-eligible segments in Raleigh.
How can I get a support engineer job in Raleigh with little or no experience?
The most realistic entry path in Raleigh is through a help desk or IT support technician role at one of the many managed service providers or mid-size SaaS companies based near Research Triangle Park. These employers routinely hire candidates with CompTIA A+ or Network+ certifications and promote internally to support engineer roles. Community colleges in the Raleigh metro, including Wake Technical Community College, offer IT support programs that local employers recognize and recruit from directly.
Which industries hire the most support engineers in Raleigh?
Raleigh support engineer roles concentrate in Technology & Software, based on current listings on Migrate Mate as of September 2026. Raleigh's position as a major Research Triangle anchor has drawn a dense cluster of software companies, life sciences firms, and healthcare technology vendors, all of which maintain large support engineering functions to serve enterprise and clinical customers.
Related Jobs in North Carolina
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