Support Engineer Jobs in Naperville, IL

Job Details

Location:

Naperville, IL

Category:

Legal

Employment Type:

Full time

Job Ref:

R2625953-292
Spec Legal Admin - LL09AN

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

The Hartford is seeking a highly analytical, detail-driven Legal Practices Customer Support & Data Specialist to join our Legal Practices team. This is a high-impact role where you will partner with Audit Attorneys and Outside Counsel nationwide to drive accuracy, efficiency, and oversight of legal spend.

You will play a key role in ensuring billing accuracy, data integrity, and operational excellence across claims and payment systems, directly contributing to cost management and business outcomes. This team leads the strategic oversight of claims legal expenses, ensuring financial discipline, compliance, and continuous improvement.

The ideal candidate is a self-motivated, solutions-oriented professional and strong team player who thrives in a fast-paced, data-driven environment. Success in this role requires the ability to analyze complex issues, build strong cross-functional relationships, and influence positive outcomes across internal and external partners.

The Impact You’ll Make

• Analyze, investigate, and drive resolution of billing discrepancies within legal e-billing platforms
• Troubleshoot complex billing and data issues, identify root causes, and implement corrective actions to ensure accuracy and consistency
• Ensure data accuracy and integrity across multiple claims and payment systems
• Leverage Microsoft Office tools, Hartford claim systems, and e-billing platforms to support daily operations
• Build and maintain trusted relationships with law firms, vendors, and internal stakeholders through professional, credible interactions
• Communicate clearly and effectively to influence outcomes and address billing issues efficiently
• Maintain consistent, high-quality financial and billing data across systems

What Success Looks Like

• Timely and accurate handling of billing discrepancies and data issues
• Strong data integrity and consistency across billing and claims systems
• Trusted, productive relationships with internal partners and external vendors

Qualifications

• 3+ years of experience in law firm billing, legal operations, or financial/data analysis
• Strong understanding of legal billing processes, including e-billing and AP/AR workflows
• Advanced proficiency in Microsoft Excel (e.g., VLOOKUP/XLOOKUP, pivot tables, data analysis)
• Experience working with large datasets, including data validation and reconciliation
• Familiarity with legal e-billing platforms preferred
• Bachelor’s degree preferred; High School Diploma required
• Demonstrated commitment to accuracy, integrity, and ethical business practices

What Sets You Apart

• Strong team player who collaborates effectively across functions, contributing to shared goals and supporting team success in a fast-paced environment
• Positive attitude with a team-oriented mindset, demonstrating professionalism and a proactive approach to supporting colleagues and driving results
• Strong analytical and problem-solving capabilities, with the ability to navigate complex issues and identify effective solutions
• Excellent written and verbal communication skills, with the ability to clearly convey information and influence outcomes
• Ability to manage multiple priorities and meet tight deadlines in a dynamic environment
• Highly detail-oriented with a strong focus on accuracy and data quality
• Self-starter who takes initiative and works independently while remaining aligned with team objectives
• Curiosity and initiative in adopting emerging technologies, including AI, with a proactive approach to improving processes and efficiency

Work Arrangement

• Monday–Friday, 8:00 AM – 5:00 PM (Eastern/Central)
• This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Naperville, IL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

• $64,800 - $97,200

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age