System Support Specialist Jobs in Illinois

INTRODUCTION

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a App. Software Dev. Sr Prin. Consultant to join our team in Oakbrook, Illinois (US-IL), United States (US).

Job Description

Key Responsibilities

- Administer and support the PTC Windchill platform and Creo
- Exposure providing support for CAD engineering applications including mechanical, electrical, firmware and packaging
- Troubleshoot and resolve user-reported issues.
- Manage user provisioning, access requests, and license administration.
- Coordinate with software vendors for issue resolution and upgrades.
- Work with two offshore support resources supporting Windchill operations.
- Support application upgrades, patches, testing, and documentation.
- Ensure timely resolution of incidents and service requests.

Required Qualifications

- 8+ years of experience supporting Windchill and engineering/CAD applications.
- Strong troubleshooting and user support experience.
- Experience with access management and software licensing.
- Ability to work directly with engineering and business users.
- Excellent communication and coordination skills.
- Experience working with global or offshore support teams is preferred.

Preferred

- Experience with CAD-to-PLM integrations.
- Knowledge of engineering change management and product lifecycle management (PLM) processes.
- Familiarity with ITIL-based support processes.

COMPENSATION

• The starting hourly range for this remote role is ($70-$75/hour). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

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NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.