Team Lead, Sales Jobs in Rockford, IL

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Strong problem-solving abilities in complex situations.

• Ability to work within the budget and productivity targets to meet organizational objectives. Participates and supports the plans in place for selection of staff, evaluation of staff, orientation of new staff, continued education and development of staff, competency evaluation of staff, appropriate scheduling of staff based on patient acuity.

• Supports and partners with the Manager/Clinical Leader and ensures the knowledge, skills, and behaviors of staff are consistent and in alignment with the goals of the unit.

• Outstanding relationship building skills.

• Must possess strong physician relationship skills.

• Patient focused with a strong commitment to delivering the highest levels of quality, safety, and customer service. Is accountable for achievement of patient satisfaction (PressGaney and HCAHPS) action plans to achieve targets for their areas of responsibility.

• Supports process improvement in operations, quality, and organizational change identified for their areas.

• Knowledge of accreditation and certification requirements and standards for their areas of responsibility.

• Able to communicate effectively and persuasively with individuals and groups through compassion, creativity, and consistent visibility.

• Participates in hospital and department committees.

• Demonstrated ability in developing and mentoring staff and colleagues.

• Leads by example, consistently demonstrating highly professional behavior. Demonstrates personal and professional accountability and holds others to the same.

• Exhibits a passion for nursing

• Serves as a role model and coach for Critical Moments of Service Standards and service recovery.

• Participates in department or unit performance improvement activities, may include shared governance.

• Utilizes critical thinking in regards to patient safety and patient experience and appropriately escalates to the appropriate chain of command.

• Supports the professional nurse continuum and nursing clinical ladder for RNs (CARE)

EDUCATION AND/OR EXPERIENCE

Graduate of an accredited nursing program. BSN or upon hire BSN completion agreement for enrollment in an accredited BSN Completion Program May require specific years of applicable experience to qualify (per department guidelines). If hired prior to 1-1-14 in Winnebago County and prior to 9-1-14 in Rock, Walworth and McHenry Counties an ADN only is required.

CERTIFICATION/LICENSURE

Licensed as an RN in the state of practice
Approved CPR certification required within 90 days (Other certification per unit requirements: ACLS, PALS, PEARS, NRP)

OTHER SKILLS AND ABILITIES
Excellent interpersonal/communication and conflict resolution skills. Genuine concern for people. Strong verbal communication skills.
Adept listener with the ability to interpret concerns.
May include color blind test (per department guidelines)

LEVEL OF SUPERVISION

Performs job duties with general supervision.

SUPERVISES

Regularly supervises and manages others in the performance of their positions.

PAY RANGE:

Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Mercyhealth offers competitive pay and a comprehensive benefits package including:

• Medical, Dental, Vision

• Life & Disability Insurance

• FSA/HSA Options

• Generous, accruing paid time off

• Paid Parental and caregiver leave

• Career advancement and educational opportunities

• Tuition and certification reimbursement

• Certification Reimbursement

• Well-being Programs

• Employee Discounts

• On-Demand Pay

• Financial Education

• Annual recognition/awards events

• Partner appreciation days

• Family entertainment/attractions discount

• Community service/improvement opportunities

Click here for more details regarding Mercyhealth Careers Benefit Information.

At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Mercyhealth has been nationally recognized for our commitment to our people and culture, including:

• #1 in the nation on AARP's Best Employers for Workers Over 50

• One of Working Mother magazine's 100 Best Companies for Working Mothers

• A Top 50 Company and Top 10 Nonprofit for Executive Women