Mid Level Technical Customer Success Manager Jobs
Mid level technical customer success manager jobs go to professionals ready to own client portfolios end to end, lead product adoption initiatives, and guide junior teammates without close oversight. With 75% of openings remote or hybrid, roles in Technology & Software and Cybersecurity are open, with JFrog, Armis, and Workday hiring at this level now.
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Showing 5 of 8+ Mid Level Technical Customer Success Manager jobs
At JFrog, we're reinventing DevOps to help the world's greatest companies innovate - and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you're willing to do more, your career can take off. And since software plays a central role in everyone's lives, you'll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production - a concept we call "liquid software." Wouldn't it be amazing if you could join us in our journey?
We are seeking a talented and experienced Technical Success Manager for the Americas Customer Success team. In this role, you will oversee the activities which include helping our Enterprise customers adopt our multiple products and being the customer voice for internal teams which will include Support teams globally, Product managers, R&D teams, Sales, and Marketing.
As a Technical Success Manager in JFrog, you will...
- Own the end-to-end customer journey, driving adoption, value realization, and customer happiness across the JFrog platform.
- Partner cross-functionally (Sales, Product, Solutions Engineering, Support, Training) and with customer stakeholders to build and execute Success Plans aligned to business goals and success metrics.
- Act as a trusted technical advisor, maintaining deep product and roadmap expertise to guide architecture decisions, best practices, and increased platform adoption.
- Engage senior decision-makers, understand industry trends and evolving strategies, develop customer champions, and serve as the voice of the customer internally.
- Lead Business Reviews to demonstrate ROI, monitor customer health and usage trends, and support renewals, expansions, and risk mitigation.
- Leverage CRM and case management systems (e.g., SFDC, JIRA) with strong analytical and organizational skills to track outcomes, ROI, and customer success metrics.
To be a Technical Success Manager in JFrog you need...
- Customer-facing experience - including crisis management, priority management inbound, and outbound.
- BS or equivalent in Computer Science or Computer Engineering plus 4+ years of experience as a Customer Success Manager or Technical Account Manager for an Enterprise software company.
- Experience with supporting products with impact on business/productivity.
- Experience with supporting international enterprise customers.
- Excellent analytical and problem-solving skills.
- Customer orientation and excellent interpersonal skills.
- Excellent English verbal and written communication skills.
- To work weekends and holidays (on occasion).
- 2+ years of experience with Java or another programming language (RubyPython/ Groovy/ GO – a plus).
- Deep understanding of working with dockerized applications (K8s - a plus).
- Experience with Continuous Deployment and Delivery tools: Chef, Puppet, Ansible -> a plus.
- Experience with Software Architecture design and product development -> a plus.
- Experience with Continuous Integration tools: CI Server, VCS, Artifactory, Jenkins, Ant, Hudson, Maven, Chef, Docker, Gradle, NPM -> a big plus.
- An uncompromising desire to learn.
WHAT JFROG CAN OFFER…
- Open to remote work for candidates outside a reasonable commuting distance to the Atlanta Swamp
- At JFrog, base salary is only one component of our compensation package.
- This position has a base salary range between $125,000 to $140,000. Base salary will be based on your skills, qualifications, experience, and location.
- This position also includes an equity package of restricted stock units (RSU). In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan.
- JFrog provides employees with comprehensive benefits including medical, dental, vision, retirement, wellness, and much more!
JFrog is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status or any other category protected by law.
At JFrog, we're reinventing DevOps to help the world's greatest companies innovate - and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you're willing to do more, your career can take off. And since software plays a central role in everyone's lives, you'll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production - a concept we call "liquid software." Wouldn't it be amazing if you could join us in our journey?
We are seeking a talented and experienced Technical Success Manager for the Americas Customer Success team. In this role, you will oversee the activities which include helping our Enterprise customers adopt our multiple products and being the customer voice for internal teams which will include Support teams globally, Product managers, R&D teams, Sales, and Marketing.
As a Technical Success Manager in JFrog, you will...
- Own the end-to-end customer journey, driving adoption, value realization, and customer happiness across the JFrog platform.
- Partner cross-functionally (Sales, Product, Solutions Engineering, Support, Training) and with customer stakeholders to build and execute Success Plans aligned to business goals and success metrics.
- Act as a trusted technical advisor, maintaining deep product and roadmap expertise to guide architecture decisions, best practices, and increased platform adoption.
- Engage senior decision-makers, understand industry trends and evolving strategies, develop customer champions, and serve as the voice of the customer internally.
- Lead Business Reviews to demonstrate ROI, monitor customer health and usage trends, and support renewals, expansions, and risk mitigation.
- Leverage CRM and case management systems (e.g., SFDC, JIRA) with strong analytical and organizational skills to track outcomes, ROI, and customer success metrics.
To be a Technical Success Manager in JFrog you need...
- Customer-facing experience - including crisis management, priority management inbound, and outbound.
- BS or equivalent in Computer Science or Computer Engineering plus 4+ years of experience as a Customer Success Manager or Technical Account Manager for an Enterprise software company.
- Experience with supporting products with impact on business/productivity.
- Experience with supporting international enterprise customers.
- Excellent analytical and problem-solving skills.
- Customer orientation and excellent interpersonal skills.
- Excellent English verbal and written communication skills.
- To work weekends and holidays (on occasion).
- 2+ years of experience with Java or another programming language (RubyPython/ Groovy/ GO – a plus).
- Deep understanding of working with dockerized applications (K8s - a plus).
- Experience with Continuous Deployment and Delivery tools: Chef, Puppet, Ansible -> a plus.
- Experience with Software Architecture design and product development -> a plus.
- Experience with Continuous Integration tools: CI Server, VCS, Artifactory, Jenkins, Ant, Hudson, Maven, Chef, Docker, Gradle, NPM -> a big plus.
- An uncompromising desire to learn.
WHAT JFROG CAN OFFER…
- Open to remote work for candidates outside a reasonable commuting distance to the Atlanta Swamp
- At JFrog, base salary is only one component of our compensation package.
- This position has a base salary range between $125,000 to $140,000. Base salary will be based on your skills, qualifications, experience, and location.
- This position also includes an equity package of restricted stock units (RSU). In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan.
- JFrog provides employees with comprehensive benefits including medical, dental, vision, retirement, wellness, and much more!
JFrog is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status or any other category protected by law.
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Top Industries Hiring
- Technology & Software
- Cybersecurity
Mid Level Technical Customer Success Manager Jobs: Frequently Asked Questions
How do I get a mid level technical customer success manager job?
Position yourself around ownership, not just execution. Highlight accounts you managed independently, renewals you drove, or escalations you resolved without supervisor involvement. Employers at this level want to see that you can read a customer's technical environment, translate product capabilities into business outcomes, and move deals or expansions forward with limited hand-holding. Tailor your resume to show measurable retention or expansion results.
Which companies hire mid level technical customer success managers?
Companies hiring mid level technical customer success managers right now include JFrog, Armis, and Workday, based on current listings on Migrate Mate as of November 2026. This level attracts a mix of fast-growing SaaS companies scaling their post-sales teams and established enterprise software firms building out dedicated technical success functions.
Are there remote mid level technical customer success manager jobs?
Yes, and this role is well suited to remote work given its emphasis on virtual customer engagement and digital product support. About 75% of mid level technical customer success manager openings are remote or hybrid as of November 2026, reflecting how broadly companies have expanded their geographic search for candidates with the right combination of technical depth and customer relationship skills.
How do I move up to a mid level technical customer success manager role?
Moving from entry level into mid level means building a record of independent ownership over time. Focus on deepening product and integration knowledge, volunteering for complex accounts, and quantifying your impact on retention or upsell. Employers recognize mid level candidates by their ability to run a full customer lifecycle without close supervision and by demonstrated results, not just tenure.
Which industries hire the most mid level technical customer success managers?
Mid Level technical customer success manager roles concentrate in Technology & Software and Cybersecurity, based on current listings on Migrate Mate as of November 2026. These sectors invest heavily in post-sales technical support because their products require ongoing configuration, integration, and training, making experienced success managers central to reducing churn and expanding accounts.