Technical Operations Analyst Jobs
Technical Operations Analyst jobs are open across technology, financial services, healthcare, logistics, and manufacturing, at levels from entry-level associate to senior and lead, with specializations in systems monitoring, incident management, and process optimization. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 34+ Technical Operations Analyst jobs
COMPANY SUMMARY STATEMENT: As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities — PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy — provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL’s companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.
Overview: This position provides support to the Advanced Metering System Operations group. This person has the technical expertise on all the applications used by the Advanced Metering System Operations group. Typically, this person would be responsible for the business-related operations for the various metering support applications to monitor meter reading systems and data validation for internal and external customers. This position also investigates and resolves issues associated with AMI assets that have failed or that are not processing data as expected.
Responsibilities:
- Responsible for the daily business operations of the various systems and applications associated with the Advanced Metering Infrastructure (AMI) system, specifically the Meter Reading systems and the Meter Data Management System (MDMs) as well as individual meter assets.
- Evaluate and validate data in the MDMS to resolve data exceptions and monitor system inputs/outputs to ensure quality of billing and settlement data. Assess the performance of AMI system components through the tracking of meter reading data including the investigation of new alerts on customers who are missing large amounts of meter data (reads) or have meter data outside of established parameters.
- Provide technical leadership (hardware, software, communication paths) in meeting the technology needs of the Advanced Metering System Operations group and serve as the business technology liaison to PPL's ISD organization.
- Responsible for Advanced Metering Operations Group performance metrics including Head End Network availability, MV90 System availability, Meter Billing and Interval read rates, and Remote Switch Performance.
- Responsible for troubleshooting meter assets thru the Meter Read systems to determine the root cause of the issue and to refer to the appropriate group for resolution.
- Responsible for AMI data integrity. This includes monitoring data backups as well as an understanding of appropriate protocols for granting logical access to key AMI systems.
- Support the activities associated with maintaining application release version levels and system patches. Support the activities associated with application upgrades or implementation of new applications.
- Identify and Promote business opportunities in support of various PPL groups to leverage the AMI investment.
- Responsible as necessary for monitoring the performance of the RF network assets and resolving issues associated with the network.
- Monitor changes in technology and maintain a current awareness of industry trends and long-term technology plans at PPL.
- Participate in the planning, design, and implementation of AMI systems, applications, communications infrastructure and operations. Works with various groups with PPL to identify best practices while developing and documenting policies and procedures related to applications and interfaces.
- Responsible for maintaining lists for enhancements/modifications and IT related operations support requirements.
- Prepares and delivers proposals and informational presentations for management and business associates.
- Responsible for understanding PPL tariff and Regulatory requirements as they apply to billing, settlement, etc.
- Physical presence in the office/on-site to engage in face-to-face interaction and coordination of work among direct reports and co-workers.
- May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule.
- Performs other duties as assigned.
- Complies with all policies and standards.
QUALIFICATIONS
- Bachelor's Degree in Engineering, Information Systems, Computer Science, Business Administration or Professional
- 7+ years relevant AMI Experience
- Ability to analyze data and troubleshoot
- Possess a high level of customer sensitivity and ability to manage stress, ambiguity, and uncertainty
- Ability to handle multiple assignments concurrently
PREFERRED QUALIFICATIONS:
- Experience with Radio Frequency (RF) Communication Technology.
- Extensive knowledge of information system administration policies and practices at PPL for the purpose of operating the AMI system in accordance with department and company goals.
- Skilled in Meter Data Management Systems (MDMS) with a comprehensive understanding of exception management and the process of meter data collection to bill issuance.
- Skilled in application administration, metrology associated with communication, and the aspects of telecommunications infrastructure to support AMI operations.
- Working knowledge of computer hardware, software, telecommunications, and knowledge of industry trends and best practices for applying AMI technologies to other workgroup tasks and activities.
- Ability to build relationships with major players in the IT and Utilities business arena.
- Must have a clear understanding of PPL utilities issues, operations, and priorities.
- Ability to define business benefits, costs, resource requirements, risks, and success criterion of technology operations.
- Ability to communicate complex ideas effectively.
- Experience in organizational and system change management.
- Data analytics skills including the ability to query and analyze information across a variety of data sources.
COMPANY SUMMARY STATEMENT: As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities — PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy — provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL’s companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.
Overview: This position provides support to the Advanced Metering System Operations group. This person has the technical expertise on all the applications used by the Advanced Metering System Operations group. Typically, this person would be responsible for the business-related operations for the various metering support applications to monitor meter reading systems and data validation for internal and external customers. This position also investigates and resolves issues associated with AMI assets that have failed or that are not processing data as expected.
Responsibilities:
- Responsible for the daily business operations of the various systems and applications associated with the Advanced Metering Infrastructure (AMI) system, specifically the Meter Reading systems and the Meter Data Management System (MDMs) as well as individual meter assets.
- Evaluate and validate data in the MDMS to resolve data exceptions and monitor system inputs/outputs to ensure quality of billing and settlement data. Assess the performance of AMI system components through the tracking of meter reading data including the investigation of new alerts on customers who are missing large amounts of meter data (reads) or have meter data outside of established parameters.
- Provide technical leadership (hardware, software, communication paths) in meeting the technology needs of the Advanced Metering System Operations group and serve as the business technology liaison to PPL's ISD organization.
- Responsible for Advanced Metering Operations Group performance metrics including Head End Network availability, MV90 System availability, Meter Billing and Interval read rates, and Remote Switch Performance.
- Responsible for troubleshooting meter assets thru the Meter Read systems to determine the root cause of the issue and to refer to the appropriate group for resolution.
- Responsible for AMI data integrity. This includes monitoring data backups as well as an understanding of appropriate protocols for granting logical access to key AMI systems.
- Support the activities associated with maintaining application release version levels and system patches. Support the activities associated with application upgrades or implementation of new applications.
- Identify and Promote business opportunities in support of various PPL groups to leverage the AMI investment.
- Responsible as necessary for monitoring the performance of the RF network assets and resolving issues associated with the network.
- Monitor changes in technology and maintain a current awareness of industry trends and long-term technology plans at PPL.
- Participate in the planning, design, and implementation of AMI systems, applications, communications infrastructure and operations. Works with various groups with PPL to identify best practices while developing and documenting policies and procedures related to applications and interfaces.
- Responsible for maintaining lists for enhancements/modifications and IT related operations support requirements.
- Prepares and delivers proposals and informational presentations for management and business associates.
- Responsible for understanding PPL tariff and Regulatory requirements as they apply to billing, settlement, etc.
- Physical presence in the office/on-site to engage in face-to-face interaction and coordination of work among direct reports and co-workers.
- May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule.
- Performs other duties as assigned.
- Complies with all policies and standards.
QUALIFICATIONS
- Bachelor's Degree in Engineering, Information Systems, Computer Science, Business Administration or Professional
- 7+ years relevant AMI Experience
- Ability to analyze data and troubleshoot
- Possess a high level of customer sensitivity and ability to manage stress, ambiguity, and uncertainty
- Ability to handle multiple assignments concurrently
PREFERRED QUALIFICATIONS:
- Experience with Radio Frequency (RF) Communication Technology.
- Extensive knowledge of information system administration policies and practices at PPL for the purpose of operating the AMI system in accordance with department and company goals.
- Skilled in Meter Data Management Systems (MDMS) with a comprehensive understanding of exception management and the process of meter data collection to bill issuance.
- Skilled in application administration, metrology associated with communication, and the aspects of telecommunications infrastructure to support AMI operations.
- Working knowledge of computer hardware, software, telecommunications, and knowledge of industry trends and best practices for applying AMI technologies to other workgroup tasks and activities.
- Ability to build relationships with major players in the IT and Utilities business arena.
- Must have a clear understanding of PPL utilities issues, operations, and priorities.
- Ability to define business benefits, costs, resource requirements, risks, and success criterion of technology operations.
- Ability to communicate complex ideas effectively.
- Experience in organizational and system change management.
- Data analytics skills including the ability to query and analyze information across a variety of data sources.
Technical Operations Analyst Jobs by Experience Level
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Find JobsTechnical Operations Analyst Job Market
Who's Hiring
Top Industries Hiring
- Energy
- Science & Research
- Banking & Financial Services
What Employers Look For
The qualifications that appear most often in technical operations analyst jobs.
- Proficiency with ITSM or ticketing platforms such as ServiceNow or Jira
- Experience monitoring infrastructure or applications using tools like Datadog, Splunk, or PagerDuty
- Ability to analyze operational data and produce clear reports for technical and non-technical stakeholders
- Bachelor's degree in information technology, computer science, business, or a related field
- Familiarity with ITIL frameworks and core service management concepts
- Relevant certifications such as ITIL Foundation, CompTIA Network+, or AWS Cloud Practitioner
Tips for Your Technical Operations Analyst Job Search
Quantify your incident response contributions
Hiring managers for technical operations analyst roles want to see measurable impact. Replace vague bullet points with outcomes: uptime percentages maintained, mean-time-to-resolution reduced, or ticket backlog cleared. Numbers make your resume stand out when reviewers skim dozens of candidates.
Tailor your resume to each job posting
Job postings for technical operations analysts vary widely in tooling requirements, from ITSM platforms to cloud monitoring dashboards. Mirror the exact tool names and processes listed in each posting so your resume clears automated screening and lands in front of an actual reviewer.
Apply early to roles that fit
Migrate Mate lists technical operations analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter openings by operational environment
Some technical operations analyst roles are infrastructure-heavy, others focus on SaaS platform reliability or business process oversight. Filtering your job search by industry and reading the responsibilities section carefully saves you from applying to roles misaligned with your experience.
Prepare a structured incident debrief example
Interviewers frequently ask you to walk through a past outage or operational failure. Prepare a structured story covering what happened, your diagnostic steps, the fix, and what you changed afterward. Vague answers cost candidates this role more than any other single interview question.
Negotiate using total compensation context
When you receive an offer, ask for the full compensation breakdown including on-call stipends, shift differentials, and certification reimbursement before countering. Technical operations analyst roles vary significantly in those extras, and they affect your real take-home more than the base salary number alone.
Technical Operations Analyst Jobs: Frequently Asked Questions
Which companies are hiring the most technical operations analysts?
The companies hiring the most technical operations analysts right now include Amazon, ESPN, and KBR, with the largest share of openings in Virginia, Texas, and California, based on current listings on Migrate Mate as of November 2026. Demand is especially concentrated in technology, financial services, and healthcare organizations managing complex operational environments.
How many technical operations analyst jobs are remote?
About 54% of technical operations analyst openings are fully remote or hybrid as of November 2026, reflecting strong employer flexibility in this role. Sub-specializations focused on cloud platform monitoring, data analysis, and process documentation tend to have the highest share of remote-eligible positions compared to roles requiring hands-on infrastructure access.
How do you become a technical operations analyst?
Start by building foundational knowledge in IT systems, networking, or business operations through a relevant degree or self-study. Earn an entry-level certification like ITIL Foundation or CompTIA A+ to demonstrate structured knowledge. Gain hands-on experience through help desk, NOC, or operations support roles, then develop your skills with monitoring and ticketing platforms before applying to analyst-level positions.
How do you get hired as a technical operations analyst with little experience?
Focus on roles titled operations support specialist, NOC technician, or IT help desk, which share core responsibilities with the analyst level and serve as direct stepping stones. Build hands-on familiarity with at least one monitoring or ITSM platform through free tiers or lab environments. Emphasize process documentation, troubleshooting logs, or any project where you tracked and resolved operational issues.
What does the technical operations analyst interview process look like?
Most employers run an initial recruiter screen focused on background and tool familiarity, followed by a technical interview covering incident response scenarios, monitoring platform experience, and process improvement examples. A final round typically involves a hiring manager conversation or panel where you walk through a past operational challenge in detail. Some employers add a short written exercise or case study.
Where can I find and apply to technical operations analyst jobs?
You can find and apply to technical operations analyst jobs on Migrate Mate, which lists current openings from across the United States. Search the available roles, find the listings that match your background and target environment, and apply directly to each one that fits.
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