Technical Service Engineer Jobs
Technical Service Engineer jobs are open across manufacturing, industrial equipment, medical devices, and software, from field technician to senior and principal levels, with specializations in product support, field service, and systems troubleshooting. Find a role that fits below and apply directly.
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Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.
- Processes assigned warranty claims and product concerns, including updating JDE, Salesforce, and related claim systems with accurate codes, status updates, account information, installation dates, product details, and supporting documentation.
- Reviews claim files for completeness and accuracy after intake and works directly with homeowners, distributors, contractors, retailers, and internal partners to gather additional information required for claim evaluation and resolution.
- Applies working knowledge of products, specifications, installation guidelines, warranty requirements, and claim procedures to support consistent review and handling of assigned matters.
- Verifies material performance concerns and prepares claim documentation, settlement correspondence, denial correspondence, and supporting communication after appropriate review or decision.
- Works directly with Quality for sample assessments to support claim determinations.
- Negotiates labor rates with homeowners and contractors within established average rate-per square-foot guidelines and escalates exceptions as appropriate.
- Obtains appropriate Delegation of Authority approvals based on financial resolution value and prepares or presents approval reviews as needed.
- Calculates settlement values, prepares check requests, coordinates with accounting, and ensures checks, material credits, invoices, and distributor notifications are completed accurately and timely.
- Works directly with distributors to resolve assigned distributor claims and supports timely communication regarding material credits, claim status, documentation needs, and closures.
- Maintains data integrity in claim systems and supports detailed reporting, budgeting, trend visibility, and historical claim records.
- Provides clear, timely, and professional responses to homeowners, distributors, retailers, contractors, internal business partners, and other stakeholders by telephone and email.
- Provides detailed descriptions of field issues to Quality Assurance, Product Management, Engineering, Sales, and other internal teams as needed, including supporting information for process, product, or material corrective actions.
- Supports Warranty Administrators during seasonal volume increases, training transitions, or workload balancing while demonstrating readiness to handle work beyond entry-level intake activity.
- Performs additional duties as needed and/or assigned by supervision or management.
SKILLS & ABILITIES
High School Graduate or General Education Degree (GED): Required
Advanced education and/or related certification(s), a plus.
One to three years of experience in customer service, warranty administration, claims processing, technical support, building products, construction, or related role required.
Experience progressing from an administrative intake or claims support role is strongly preferred.
Demonstrated ability to interface professionally with internal customers, including Manufacturing, Engineering, Quality, Sales, Accounting, and Product
Management, and external customers, including homeowners, distributors,
contractors, retailers, and dealers, required.
Strong computer skills to include Microsoft Word, Excel, Access, Outlook,
Salesforce, JD Edwards or another ERP system, and accurate data entry.
Typing skills of 30 wpm or greater, a plus.
Other Requirements:
Precise and articulate written and oral communication skills; ability to
communicate clearly, professionally, and persuasively in positive or negative
customer situations; ability to organize work, manage follow-up, and resolve
assigned claims with appropriate judgment; strong interpersonal skills with the
ability to communicate upward to management and across a wide range of
internal and external audiences; must be self-directed, motivated, detail
oriented, and able to multi-task in a fast-paced manufacturing and customer
service environment.
Education & Certifications
- High school diploma or GED required.
- Additional education, relevant certifications, or specialized training preferred.
Equal Opportunity Employer
The AZEK Company has been acquired by James Hardie. James Hardie is the industry leader in exterior home and outdoor living solutions, with brands including Hardie®, TimberTech®, AZEK® Exteriors, Versatex®, fermacell®, and StruXure®. With 8,000+ employees worldwide, we’re united by our purpose of Building a Better Future for All™ through sustainable innovation, a Zero Harm culture, and a commitment to empowering our people and communities.
James Hardie Building Products Inc. is an equal opportunity employer. All qualified applicants will receive consideration without regard to protected characteristics under applicable law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.
- Processes assigned warranty claims and product concerns, including updating JDE, Salesforce, and related claim systems with accurate codes, status updates, account information, installation dates, product details, and supporting documentation.
- Reviews claim files for completeness and accuracy after intake and works directly with homeowners, distributors, contractors, retailers, and internal partners to gather additional information required for claim evaluation and resolution.
- Applies working knowledge of products, specifications, installation guidelines, warranty requirements, and claim procedures to support consistent review and handling of assigned matters.
- Verifies material performance concerns and prepares claim documentation, settlement correspondence, denial correspondence, and supporting communication after appropriate review or decision.
- Works directly with Quality for sample assessments to support claim determinations.
- Negotiates labor rates with homeowners and contractors within established average rate-per square-foot guidelines and escalates exceptions as appropriate.
- Obtains appropriate Delegation of Authority approvals based on financial resolution value and prepares or presents approval reviews as needed.
- Calculates settlement values, prepares check requests, coordinates with accounting, and ensures checks, material credits, invoices, and distributor notifications are completed accurately and timely.
- Works directly with distributors to resolve assigned distributor claims and supports timely communication regarding material credits, claim status, documentation needs, and closures.
- Maintains data integrity in claim systems and supports detailed reporting, budgeting, trend visibility, and historical claim records.
- Provides clear, timely, and professional responses to homeowners, distributors, retailers, contractors, internal business partners, and other stakeholders by telephone and email.
- Provides detailed descriptions of field issues to Quality Assurance, Product Management, Engineering, Sales, and other internal teams as needed, including supporting information for process, product, or material corrective actions.
- Supports Warranty Administrators during seasonal volume increases, training transitions, or workload balancing while demonstrating readiness to handle work beyond entry-level intake activity.
- Performs additional duties as needed and/or assigned by supervision or management.
SKILLS & ABILITIES
High School Graduate or General Education Degree (GED): Required
Advanced education and/or related certification(s), a plus.
One to three years of experience in customer service, warranty administration, claims processing, technical support, building products, construction, or related role required.
Experience progressing from an administrative intake or claims support role is strongly preferred.
Demonstrated ability to interface professionally with internal customers, including Manufacturing, Engineering, Quality, Sales, Accounting, and Product
Management, and external customers, including homeowners, distributors,
contractors, retailers, and dealers, required.
Strong computer skills to include Microsoft Word, Excel, Access, Outlook,
Salesforce, JD Edwards or another ERP system, and accurate data entry.
Typing skills of 30 wpm or greater, a plus.
Other Requirements:
Precise and articulate written and oral communication skills; ability to
communicate clearly, professionally, and persuasively in positive or negative
customer situations; ability to organize work, manage follow-up, and resolve
assigned claims with appropriate judgment; strong interpersonal skills with the
ability to communicate upward to management and across a wide range of
internal and external audiences; must be self-directed, motivated, detail
oriented, and able to multi-task in a fast-paced manufacturing and customer
service environment.
Education & Certifications
- High school diploma or GED required.
- Additional education, relevant certifications, or specialized training preferred.
Equal Opportunity Employer
The AZEK Company has been acquired by James Hardie. James Hardie is the industry leader in exterior home and outdoor living solutions, with brands including Hardie®, TimberTech®, AZEK® Exteriors, Versatex®, fermacell®, and StruXure®. With 8,000+ employees worldwide, we’re united by our purpose of Building a Better Future for All™ through sustainable innovation, a Zero Harm culture, and a commitment to empowering our people and communities.
James Hardie Building Products Inc. is an equal opportunity employer. All qualified applicants will receive consideration without regard to protected characteristics under applicable law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
See All 404+ Technical Service Engineer Jobs
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Find JobsTechnical Service Engineer Job Market
Who's Hiring
- CaptiveAire20
- ENFRA8
- Tesla7
- Amazon7
- Spectrum5
Top Industries Hiring
- Consulting & Professional Services
- Manufacturing
- Banking & Financial Services
- Chemicals & Materials
- Technology & Software
What Employers Look For
The qualifications that appear most often in technical service engineer jobs.
- Bachelor's degree in engineering, electronics, or a related technical field
- Hands-on experience diagnosing and repairing mechanical, electrical, or software systems
- Proficiency with diagnostic tools, test equipment, and ticketing or CRM platforms
- Strong written and verbal communication skills for customer-facing support interactions
- Willingness to travel to customer sites, sometimes up to 50% or more
- Relevant OEM, CompTIA, or industry-specific certification preferred or required
Tips for Your Technical Service Engineer Job Search
Tailor your resume to field context
Hiring managers for technical service engineer roles scan for hands-on diagnostic experience, not just product knowledge. Describe the specific systems you serviced, the failure modes you resolved, and whether work was on-site, remote, or at a customer facility.
Highlight certifications relevant to your industry
Certifications like CompTIA, ISO calibration credentials, or OEM-specific product training signal readiness to hire managers who need someone deployable with minimal ramp time. List them prominently and note whether they are current or renewal-eligible.
Apply early to roles that fit
Migrate Mate lists technical service engineer openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that match your travel tolerance
Many technical service engineer postings list a specific travel percentage, often 25% to 75%. Filter your search to match your actual availability, since mismatches surface in screening calls and slow down offers for both sides.
Prepare a structured troubleshooting narrative for interviews
Interviewers for these roles frequently ask you to walk through a real diagnostic problem you solved. Practice a concise version that covers the symptom, your diagnostic steps, the root cause, and how you documented or escalated the resolution.
Negotiate based on territory and on-call demands
If a role covers a large geographic territory or requires after-hours on-call rotation, those factors affect total workload significantly. Raise them during the offer stage so your compensation reflects scope, not just title level.
Technical Service Engineer Jobs: Frequently Asked Questions
Which companies are hiring the most technical service engineers?
The companies hiring the most technical service engineers right now include CaptiveAire, ENFRA, and Tesla, with the largest share of openings in Texas, California, and Wisconsin, based on current listings on Migrate Mate as of November 2026. Demand is especially consistent in medical device manufacturers and industrial automation companies.
How many technical service engineer jobs are remote?
About 48% of technical service engineer openings are fully remote or hybrid as of November 2026, though the nature of the role means most positions still require some on-site or field presence. Remote-first options are most common in software technical support, cloud systems, and technical customer success sub-specializations.
How do you become a technical service engineer?
Most technical service engineers start with a degree in engineering, electronics technology, or a closely related field, then build hands-on diagnostic experience through entry-level technician or field support roles. Earning an OEM product certification or a broadly recognized credential like CompTIA strengthens early applications. Demonstrating a methodical troubleshooting process and clear customer communication is what moves candidates from technician to engineer-level roles.
Can you get a technical service engineer job with little experience?
Yes, some employers hire candidates with limited field experience if they hold a relevant technical degree and can demonstrate strong diagnostic reasoning in an interview. Internships, lab work, or volunteer repair experience all serve as proxies for professional tenure. Targeting smaller companies or those offering structured onboarding programs improves your chances at the entry level, since larger employers often require prior customer-facing service history.
What does the technical service engineer interview process look like?
Most processes start with a recruiter or HR screen focused on travel availability and general background, followed by a technical interview where you walk through a past troubleshooting scenario in detail. Some employers add a written or hands-on diagnostic exercise, particularly in hardware-heavy industries. Final rounds typically involve a hiring manager conversation that assesses customer communication style and how you handle escalations or unresolved issues in the field.
Where can I find and apply to technical service engineer jobs?
You can find and apply to technical service engineer jobs on Migrate Mate, which lists current openings from across the United States. Find roles that fit your industry, experience level, and travel preferences, then apply directly to each listing from the page.
See All 404+ Technical Service Engineer Jobs
Find roles that match your experience and apply in just a few clicks.
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