Technical Support Associate Jobs in Seattle, WA

DESCRIPTION

How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers, and are excited for what’s to come. Check out more information about Prime Air on the About Amazon blog (https://www.aboutamazon.com/news/transportation/amazon-prime-air-drone-delivery-mk30-photos).

If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you.

Come work on the Amazon Prime Air Team!

Key job responsibilities
Architect the World & Missions: Drive the technical program lifecycle for systems responsible for building comprehensive world models, mission planning engines, and dynamic airspace environments. You will ensure our drones navigate a rich, real-time representation of the physical and regulatory world.

Scale for Global Expansion: As we expand operations to numerous new sites globally, you will own the program strategy for scaling these systems. You will ensure our software architectures, data pipelines, and deployment frameworks can seamlessly handle a massive multi-site footprint without compromising reliability or safety.

Drive Technology Roadmaps: Look around corners to define, influence, and execute 3-to-5-year technology roadmaps. You will collaborate closely with Applied Science, Software Engineering, and Hardware teams to align cross-functional technical dependencies and pioneer next-generation autonomous capabilities.

Cross-Functional Leadership: Partner with top-notch developers, systems engineers, safety, and security teams to translate complex technical challenges into execution-ready milestones. You will synthesize ambiguous inputs into crisp technical requirements and drive execution with high ownership.

A day in the life
On a typical day, a Senior TPM bridges high-level strategy and deep technical execution. You’ll kick off by aligning cross-functional tech roadmaps with engineering leaders, unblocking a mission-planning bottleneck, and refining architecture to support our next ten operational sites. Later, you’ll dive deep with software teams into world-model data pipelines, translate regulatory safety requirements into crisp engineering milestones, and write a strategic document updating leadership on global scaling milestones.

About the team
We are a high-performing, multidisciplinary organization of applied scientists, software development engineers, and systems engineers who are redefining the future of flight. Our culture is unique: we operate at the intersection of rigorous aerospace safety standards and high-velocity Amazon agility. We don't sacrifice speed for compliance, nor safety for speed; instead, we build innovative, deterministic architectures that allow us to move fast because they are safe. If you thrive in an environment that marries deep scientific discovery with rapid, production-scale engineering, this is the team for you

BASIC QUALIFICATIONS

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

PREFERRED QUALIFICATIONS

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.