Technical Support Representative Jobs in Oklahoma City, OK

Position Summary

Long Wave Inc. is seeking a highly experienced Senior Technical Manuals Manager to lead the development, validation, publication, and sustainment of technical manuals and documentation sets supporting complex defense systems, ground equipment, and communications platforms.

This leadership role is responsible for managing teams of technical writers, illustrators, and editors; ensuring compliance with military specifications; coordinating with engineering and sustainment teams; and delivering high-quality technical documentation that supports operator usability, maintenance readiness, and lifecycle sustainment.

The ideal candidate has deep experience producing military-standard technical manuals and leading documentation efforts in a defense or government contracting environment.

Key Responsibilities

• Lead end-to-end development of technical manuals, including operator, maintenance, training, and depot-level documentation.
• Oversee creation of Interactive Electronic Technical Manuals (IETMs) and S1000D/BREP-based digital publications.
• Manage a team of technical writers, illustrators, editors, and publication specialists.
• Interpret engineering drawings, BOMs, change requests, and test data to produce accurate documentation.
• Ensure manuals meet applicable military and government specifications (MIL-STD-38784, MIL-STD-40051, S1000D, etc.).
• Develop documentation strategies, schedules, and resource plans to support program requirements.
• Drive configuration control, document lifecycle management, and version tracking.
• Coordinate validation/verification (V&V) events with customer representatives and field units.
• Support RFP responses, Basis of Estimate (BOE) development, and documentation-related cost proposals.
• Collaborate with engineering, logistics, training, and program management teams to ensure technical accuracy.
• Manage relationships with DoD customers, primes, and subcontractors.
• Oversee publication formatting, style compliance, and quality assurance processes.
• Ensure deliverables meet contract requirements, delivery schedules, and government acceptance criteria.

Minimum Qualifications

• Bachelor’s degree in Technical Communications, Engineering, Logistics, or related field. Equivalent professional experience considered.
• 8+ years of experience in technical manual development within a defense, aerospace, or government contracting environment.
• Demonstrated experience with military technical manual production and relevant standards.
• Strong understanding of IETM frameworks, S1000D, and XML-based publication systems.
• Experience managing a team of technical writers or publication specialists.
• Ability to interpret engineering drawings, schematics, and system specifications.
• Excellent written communication, editing, and document quality skills.
• Experience interfacing with DoD customers, primes, or government engineering offices.
• Ability to manage multiple documentation projects simultaneously under tight deadlines.
• Active DoD Secret (or higher) clearance.
• U.S. Citizenship required

Preferred Qualifications

• Master’s degree in Technical Communications, Systems Engineering, or a related field.
• Experience with defense systems such as communications equipment, radar, C4ISR systems, or ground support hardware.
• Knowledge of GEIA-STD-0007, MIL-DTL-24784, and DoD sustainment documentation requirements.
• Familiarity with provisioning, logistics product data, or ILS elements.
• Experience with content management systems for S1000D publications.
• Active DoD Top Secret clearance.
• Experience supporting validation/verification events with military end users.

Position Benefits:

As a full-time employee of Long Wave, you are eligible for our benefits package including:

• Competitive Salary
• Medical, Dental & Vision coverage
• 401k
• Educational Assistance
• Life Insurance
• Employee Assistance Programs & Work/Life Solutions
• Paid Time Off
• This position’s standard work schedule is a 9/80. The 9/80 schedule allows employees who work a nine-hour day Monday through Thursday to take every other Friday off.

EOE AA M/F/Vet/Disability

Long Wave Inc. is a Small Business defense contractor headquartered in Oklahoma City, OK. We are an industry leader in the installation and maintenance of Very Low Frequency/Low Frequency/High Frequency (VLF/LF/HF) communication systems, software development, software, and hardware installation, Nuclear Command and Control Communication (NC3), Contract Support Services (CSS), and systems engineering. We have grown into an agile company based on experience, trust, and integrity. Long Wave is the best Strategic Communications Small Business in America. As a leader in services and solutions, software, and engineering products, we make certain that our abilities are as diverse and unique as our customers.

As a government contractor, we specialize in:

• Engineering
• Tower and Antenna Maintenance and Installation
• Software Development
• Software and Hardware Installation
• Operations and Maintenance of Government Facilities
• Information Technology and Cybersecurity Services
• Simulation and Training
• Program Management Services for Various Agencies and Clients

Staffed with retired military, senior engineers, and support personnel from industry, we have helped to design and implement some of the United States Military’s most critical and innovative communications technologies. Our subject matter experts have hundreds of years of combined experience operating, maintaining, and modernizing communications suites around the world and our software developers have decades of experience analyzing, architecting, developing, testing, and deploying software solutions for the United States Navy and commercial customers.

Our military men and women around the world count on Long Wave to provide services for many of today’s modern military communication programs. Some of our accomplishments include:

• The Clarinet Merlin Receiving System (CMRS), a shore-based communications system that continuously monitors emergency transmissions from buoys launched from United States Navy submarines;
• A Command and Control (C2) Dashboard, which provides databases for operational and maintenance support for the United States Navy’s Take Charge and Move Out (TACAMO) leadership;
• Long Wave developed Trainers and Stimulators that provide mission rehearsal capability, which can completely simulate a communication suite with integrated voice and data communications.

Long Wave is proud to have been supporting the United States Military since 1995.