Technician Jobs in San Jose, CA

Description

• Assist with events throughout campus and the Student Union building, including but not limited to set up, strike, and operation of audio, lighting, video, staging, electrical, and/or other technical equipment.
• Responsible for learning and following industry safety standards and Student Union Inc. policies and procedures
• Responsible for maintaining professional attitude and conduct at all times due to primary contact with event clients and guests.
• Responsible for making event decisions that directly affect the operation and public image of the Student Union.
• Responsible for assisting clients, guests, and/or other SU staff in the operation of audio visual systems.
• Duties consist of assisting in the maintenance, troubleshooting, and repair of technical systems and technical equipment.
• Duties consist of the enforcement of SU building policies and procedures.
• Duties consist of assisting with building emergencies and/or building evacuations, and life safety issues during events.
• Assist in the preparation of detailed event reports and other paper work as needed

Qualifications

• Ability to listen and follow detailed instructions.
• Ability to work with and professionally interact with various groups of people including, staff, clients, students, and patrons in a highly diverse environments.
• Basic understanding of event related technical systems and equipment, sound, lighting, staging, or video preferred.
• Willingness to learn and quickly acquire necessary skills
• Basic computer skills
• Prior event and customer service experience preferred
• Ability to work with minimal supervision through completion of an assigned event or project
• Following certifications are required within the first 90 days of working, CPR/First Aid/Blood Borne pathogen/forklift certification training
• Must be a matriculated SJSU student and continuously enrolled at least half-time* during the academic term.
  • • Half-time is defined as follows: Enrollment Status Half-time Units Undergraduate and Post baccalaureate Students 6.0-8.0 hours/semester

• The AV technician must have the ability to rapidly acquire and develop skills and an ability to follow direction
• Employee frequently uses hand to manipulate objects, tools, and controls
• Ability to maintain professional and courteous attitude and conduct at all times
• Ability to safely lift and push a minimum of 50 pounds
• Employee may be required to work long and irregular hours, including nights and weekends
• Must have excellent communication and customer service skills
• Employee frequently works in loud and noisy environments
• Employee might be exposed to potentially hazardous conditions or environments
• AV technician must have the ability to work with minimal supervision through the completion of an assigned event or project
• Provide prompt help desk support; train and assist users with the use of computer peripherals and installed software operation
• Using Qualys, identify security vulnerabilities, implement corrective actions and perform vulnerability preventative maintenance on computers
• Install, maintain, troubleshoot, resolve and upgrade workstation hardware desktop operating systems issues and applications include, but are not limited to Windows 10, Windows 11, macOS, and Microsoft Office.
• Troubleshoot both wired and wireless network connectivity and network-based systems (printers, biometric hand scanners, etc.)
• Assist in the administration, troubleshooting and maintenance of the IT based business systems; including, but not limited to: Web servers, Windows firewalls, switches, networked print servers and printers, and user accounts
• Monitor and maintain campus IT provided enterprise solutions: Qualys, Sophos Central, Jamf and Intune
• Maintain system documentation and inventory records, including maintenance records, parts inventory, system layouts, physical diagrams, and software license record

Work Requirements

• The position works in an indoor, recreation facility program-oriented environment.
  • The physical demands of this position are described below
    • Sitting, walking, twisting, bending, climbing, pulling, pushing, squatting, crawling, kneeling, balancing, reaching, and coordination (eye, hand, foot).
    • Fall (Slip, Trip) Conditions that result in falls (impacts) from height or traditional walking and playing surfaces.
    • Lifting and carrying, often 10-25lbs, frequently 26-50lbs, occasionally 50-75 lbs.
    • Hearing and speaking to exchange information in person or on the telephone.
    • Dexterity of hands, fingers, and wrists to operate a computer keyboard and calculator.
• In general, the position works a schedule based on business needs 9 a.m. - 5 p.m., Monday - Friday, and may require evening and weekend work as needed.
  • When school is in session - may work up to, but not in excess of 20 hours per week (among all concurrent positions).
  • When classes are not in session (i.e. summer break) may work up to, but not in excess of 40 hours per week.
  
  

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