Tenant Services Coordinator Jobs
Tenant Services Coordinator jobs are open across residential property management, commercial real estate, and affordable housing, from entry-level to senior coordinator roles, with specializations in lease administration, resident relations, and compliance. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 7+ Tenant Services Coordinator jobs
Client Services Specialist for the Division of Tenant & Owner Resources (City HAP Program)
- HOUSING PRESERVATION & DVLPMNT
Posted on
11/06/2026
- Full-time
Location
NYC-ALL BOROS
- No exam required
Department
CLIENT SERVICES
Save
Job Description
The Department of Housing Preservation and Development (HPD) oversees housing standards across all 3.7 million homes in New York City.
As the nation’s largest municipal housing agency, HPD is responsible for building and preserving affordable housing, protecting tenants from harassment and displacement, and holding landlords accountable across the five boroughs. Under Commissioner Dina Levy and the Mamdani Administration, HPD is pursuing an ambitious housing agenda focused on the needs of New York’s tenants. With a broad set of tools including standards enforcement, tenant resources, and the creation of new affordable housing, HPD is committed to making New York City a more affordable place for renters and homeowners alike.
Your Team:
The Office of Housing Access and Stability (“HAS”) consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. The mission of the office is to ensure fair, efficient, and transparent access to affordable housing. The Office provides subsidies, placement services, and tools that connect New Yorkers to affordable housing and ensures vulnerable households in subsidized housing have the support they need to be safely housed. Housing Access is committed to expanding housing choices, affirmatively furthering fair housing, and stabilizing the financial health of buildings.
The Division of Tenant and Owner Resources (DTOR), within HAS, is responsible for the administration of rental subsidy programs that serves over 45,000 households and 9,000 landlords in all five boroughs. These programs include the Housing Choice Voucher (HCV), Project Based Voucher (PBV), Moderate Rehab Section 8, Moderate Rehab Single Room Occupancy (SRO), and Continuum of Care (CoC)/Shelter Plus Care (SPC), NYC 15/15, Housing Access Voucher Program (HAVP), City HAP and HOME Tenant-Based Rental Assistance (HOME TBRA).
Your Impact:
The City Housing Assistance Program (CHAP) is a city funded rental assistance program administered by the New York City Department of Housing Preservation and Development (HPD). The program provides rental assistance to low-income households with incomes at or below 50% of Area Median Income (AMI) who are at risk of homelessness, including eligible rent-stabilized households facing eviction for nonpayment of rent and certain households residing in shelter who do not qualify for existing rental assistance programs. CityHAP helps eligible households maintain stable, permanent housing by subsidizing their rent, with the household generally contributing 30% of its adjusted monthly income toward rent. The program provides targeted assistance to New Yorkers facing housing instability while helping preserve rent-stabilized housing and prevent homelessness.
As a Client Services Specialist in the Division of Tenant Resources, you are expected to perform customer service functions that provide essential services to assist HPD clients. You will engage with clients via telephone through our call center system, online through various email accounts, and in person with stakeholders. Your responsibilities will include ensuring that participant cases are accurately screened, providing appropriate updates and guidance, and documenting information in relevant databases, all compliance with HPD policies and Federal HUD Rules and Regulations.
Your Role:
- Respond to client calls, providing accurate and satisfactory answers to their inquiries and concerns.
- Review client accounts to provide updates regarding their subsidy programs as requested.
- Prepare and send appropriate correspondence, as well as track responses.
- Assist in reviewing email accounts and the virtual mailroom to route documents to the appropriate units.
- Perform administrative tasks related to records, files, invoices, and reports, including data entry, logging submissions, and tracking correspondence.
- Document and maintain case files and electronic records, preparing files as needed.
- Attend mandatory training sessions.
- Process annual and interim certifications.
Preferred skills:
- Excellent communication skills (both oral and written).
- Call center experience is a plus.
- Strong active listening skills.
- Ability to work in a fast-paced environment.
- Proficiency with computers and the ability to learn new software.
- Strong time management and organizational skills.
- Excellent troubleshooting abilities.
- Bilingual skills are a plus.
- Experience with Section 8 or other rental subsidy programs is a plus
COMMUNITY ASSOCIATE - 56057
Minimum Qualifications
Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Save
Job ID
810320
Posted until
12/06/2026
Title code
56057
Civil service title
COMMUNITY ASSOCIATE
Title classification
Non-Competitive-5
Business title
Client Services Specialist for the Division of Tenant & Owner Resources (City HAP Program)
- Experience level: Entry-Level
Job level
00
Number of positions
1
Work location
100 Gold Street
- Category: Constituent Services & Community Programs
Client Services Specialist for the Division of Tenant & Owner Resources (City HAP Program)
Client Services Specialist for the Division of Tenant & Owner Resources (City HAP Program)
- HOUSING PRESERVATION & DVLPMNT
Posted on
11/06/2026
- Full-time
Location
NYC-ALL BOROS
- No exam required
Department
CLIENT SERVICES
Save
Job Description
The Department of Housing Preservation and Development (HPD) oversees housing standards across all 3.7 million homes in New York City.
As the nation’s largest municipal housing agency, HPD is responsible for building and preserving affordable housing, protecting tenants from harassment and displacement, and holding landlords accountable across the five boroughs. Under Commissioner Dina Levy and the Mamdani Administration, HPD is pursuing an ambitious housing agenda focused on the needs of New York’s tenants. With a broad set of tools including standards enforcement, tenant resources, and the creation of new affordable housing, HPD is committed to making New York City a more affordable place for renters and homeowners alike.
Your Team:
The Office of Housing Access and Stability (“HAS”) consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. The mission of the office is to ensure fair, efficient, and transparent access to affordable housing. The Office provides subsidies, placement services, and tools that connect New Yorkers to affordable housing and ensures vulnerable households in subsidized housing have the support they need to be safely housed. Housing Access is committed to expanding housing choices, affirmatively furthering fair housing, and stabilizing the financial health of buildings.
The Division of Tenant and Owner Resources (DTOR), within HAS, is responsible for the administration of rental subsidy programs that serves over 45,000 households and 9,000 landlords in all five boroughs. These programs include the Housing Choice Voucher (HCV), Project Based Voucher (PBV), Moderate Rehab Section 8, Moderate Rehab Single Room Occupancy (SRO), and Continuum of Care (CoC)/Shelter Plus Care (SPC), NYC 15/15, Housing Access Voucher Program (HAVP), City HAP and HOME Tenant-Based Rental Assistance (HOME TBRA).
Your Impact:
The City Housing Assistance Program (CHAP) is a city funded rental assistance program administered by the New York City Department of Housing Preservation and Development (HPD). The program provides rental assistance to low-income households with incomes at or below 50% of Area Median Income (AMI) who are at risk of homelessness, including eligible rent-stabilized households facing eviction for nonpayment of rent and certain households residing in shelter who do not qualify for existing rental assistance programs. CityHAP helps eligible households maintain stable, permanent housing by subsidizing their rent, with the household generally contributing 30% of its adjusted monthly income toward rent. The program provides targeted assistance to New Yorkers facing housing instability while helping preserve rent-stabilized housing and prevent homelessness.
As a Client Services Specialist in the Division of Tenant Resources, you are expected to perform customer service functions that provide essential services to assist HPD clients. You will engage with clients via telephone through our call center system, online through various email accounts, and in person with stakeholders. Your responsibilities will include ensuring that participant cases are accurately screened, providing appropriate updates and guidance, and documenting information in relevant databases, all compliance with HPD policies and Federal HUD Rules and Regulations.
Your Role:
- Respond to client calls, providing accurate and satisfactory answers to their inquiries and concerns.
- Review client accounts to provide updates regarding their subsidy programs as requested.
- Prepare and send appropriate correspondence, as well as track responses.
- Assist in reviewing email accounts and the virtual mailroom to route documents to the appropriate units.
- Perform administrative tasks related to records, files, invoices, and reports, including data entry, logging submissions, and tracking correspondence.
- Document and maintain case files and electronic records, preparing files as needed.
- Attend mandatory training sessions.
- Process annual and interim certifications.
Preferred skills:
- Excellent communication skills (both oral and written).
- Call center experience is a plus.
- Strong active listening skills.
- Ability to work in a fast-paced environment.
- Proficiency with computers and the ability to learn new software.
- Strong time management and organizational skills.
- Excellent troubleshooting abilities.
- Bilingual skills are a plus.
- Experience with Section 8 or other rental subsidy programs is a plus
COMMUNITY ASSOCIATE - 56057
Minimum Qualifications
Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Save
Job ID
810320
Posted until
12/06/2026
Title code
56057
Civil service title
COMMUNITY ASSOCIATE
Title classification
Non-Competitive-5
Business title
Client Services Specialist for the Division of Tenant & Owner Resources (City HAP Program)
- Experience level: Entry-Level
Job level
00
Number of positions
1
Work location
100 Gold Street
- Category: Constituent Services & Community Programs
Client Services Specialist for the Division of Tenant & Owner Resources (City HAP Program)
See All 7 Tenant Services Coordinator Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsTenant Services Coordinator Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in tenant services coordinator jobs.
- Two or more years of experience in property management or tenant services roles
- Proficiency with property management software such as Yardi, MRI, or AppFolio
- Knowledge of fair housing laws and landlord-tenant regulations
- Strong written and verbal communication skills for resident correspondence
- Experience handling lease administration, renewals, and move-in and move-out processing
- High school diploma required, with an associate or bachelor's degree preferred by many employers
Tips for Your Tenant Services Coordinator Job Search
Tailor your resume to property types
Highlight whether your experience is in residential, commercial, or affordable housing, since employers screen for sector-specific familiarity. A resume that blurs the distinction gets filtered out before it reaches a hiring manager.
Certify your property management knowledge
Credentials like the Certified Apartment Manager or the National Apartment Leasing Professional designation signal hands-on competency to employers who can't verify your day-to-day work otherwise. List them prominently near your name.
Apply early to roles that fit
Migrate Mate lists tenant services coordinator openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Search for openings by portfolio size
Filter for roles that name the number of units managed or the building count. Matching your experience level to the portfolio size in the posting increases your callback rate because it signals you can handle the actual workload without a steep ramp-up.
Prepare for scenario-based interview questions
Interviewers frequently describe a difficult tenant situation and ask how you'd resolve it. Practice walking through your decision-making process out loud, referencing fair housing rules, escalation protocols, and documentation habits rather than giving vague answers about communication.
Negotiate start date around lease cycles
If an offer comes in mid-month, ask about starting at the first of the following month. Property management teams are busiest during lease renewals and move-in windows, and arriving when the team has bandwidth to onboard you properly benefits both sides.
Tenant Services Coordinator Jobs: Frequently Asked Questions
Which companies are hiring the most tenant services coordinators?
The companies hiring the most tenant services coordinators right now include CBRE, Asurint, and Trademark Property Company, with the largest share of openings in Texas, New York, and Ohio, based on current listings on Migrate Mate as of November 2026. Large residential management firms and affordable housing nonprofits tend to post the highest volume of openings consistently.
How many tenant services coordinator jobs are remote?
About 50% of tenant services coordinator openings are fully remote or hybrid as of November 2026, reflecting the on-site nature of most property management work. Administrative sub-functions like lease documentation, resident communications, and reporting are most likely to be performed remotely or on a hybrid schedule.
How do you become a tenant services coordinator?
Start by gaining experience in a customer-facing property role such as leasing consultant or administrative assistant at a management company. Build familiarity with property management software and fair housing law, either through on-the-job training or a short certification course. From there, apply for coordinator roles that match the property type and portfolio size where you have the most hands-on background.
Can you get hired as a tenant services coordinator with little experience?
Yes, many entry-level coordinator roles are open to candidates with a background in customer service, office administration, or leasing, even without direct property management titles on their resume. Emphasizing transferable skills like conflict resolution, organized record-keeping, and clear written communication helps bridge the gap. Earning a leasing or property management certification before you apply also signals commitment to employers who prefer prior industry exposure.
What does the tenant services coordinator interview process look like?
Most employers start with a phone or video screen to confirm your familiarity with property management software and your availability. A hiring manager interview follows, typically involving scenario questions about handling maintenance requests, difficult resident interactions, or lease compliance issues. Some companies add a brief skills assessment covering data entry accuracy or written communication before extending an offer.
Where can I find and apply to tenant services coordinator jobs?
You can find and apply to tenant services coordinator jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience and property type, then apply directly to each listing that fits your background and location preferences.
See All 7 Tenant Services Coordinator Jobs
Find roles that match your experience and apply in just a few clicks.
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