TN Visa Implementation Lead Jobs
Implementation Lead roles qualify for TN visa sponsorship under the USMCA's Management Consultant or Computer Systems Analyst categories, depending on your scope of work. Canadian citizens can apply at the border with no cap concerns. Mexican citizens need a consular appointment. A relevant bachelor's degree and a detailed employer offer letter are required.
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The Medicaid Contact Center Operations & Implementation Lead supports the growth and performance of Medicaid and Integrated contact center operations. The role is responsible for leading contact center operational readiness and implementation for new state launches and program expansions while also providing ongoing operational support across Medicaid/Integrated contact center programs.
This position partners closely with Inbound Contact Center leadership and cross functional stakeholders to drive operational excellence, improve member experience, and ensure scalable efficient operations across the portfolio of Medicaid/Integrated contact centers.
Job Responsibilities:
- Serve as the operational subject matter expert for Medicaid and Integrated contact center operations, supporting both new state implementations and ongoing operational performance.
- Lead end to end contact center operational readiness for Medicaid & Integrated implementations including launch planning, staffing readiness, go-live execution, and post-launch stabilization.
- Translate implementation requirements (including contract/RFP expectations) into operational deliverables to ensure alignment with contact center capabilities and compliance standards.
- Partner with cross-functional teams (Workforce Management, Training, Quality, Market/Program Leadership, Compliance, and Operations) to ensure implementation milestones and deliverables are achieved.
- Monitor and analyze key performance indicators (KPIs) to identify performance trends, improvement opportunities and recommend strategies to improve operational efficiency, service outcomes, and member experience.
- Support the design, implementation, and scaling of standardized contact center best practices across all Medicaid and Integrated contact centers.
- Provide routine operational and implementation performance updates including progress, risks, and recommendations for resolution.
- Operate with a high level of independence and exercise sound judgment and decision making in resolving complex operational issues and driving implementation decisions.
Reporting Relationship:
This position will report directly to the Director, Inbound Contacts.
Use your skills to make an impact
Required Qualifications
- Bachelor's Degree
- 5+ years experience in Contact Center Operations
- 2+ years of leading operational initiatives, implementations or cross-functional workstreams
- 2+ years experience in Medicaid Managed Care Contact Center Operations
- Experience in Contact Center Systems and Processes (call handling, etc.)
- Work independently and lead contact center operations discussions and provide insights
- Work with Leadership on operations strategies and key initiatives
- Travel as needed for business needs
Preferred Qualifications
- Experience with new State implementations launches
- Experience in Operations process improvement
- MBA
Additional Information
To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
- At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
- Satellite, cellular and microwave connection can be used only if approved by leadership
- Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
- Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
- Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$86,300 - $118,700 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 05-07-2026
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Become a part of our caring community
The Medicaid Contact Center Operations & Implementation Lead supports the growth and performance of Medicaid and Integrated contact center operations. The role is responsible for leading contact center operational readiness and implementation for new state launches and program expansions while also providing ongoing operational support across Medicaid/Integrated contact center programs.
This position partners closely with Inbound Contact Center leadership and cross functional stakeholders to drive operational excellence, improve member experience, and ensure scalable efficient operations across the portfolio of Medicaid/Integrated contact centers.
Job Responsibilities:
- Serve as the operational subject matter expert for Medicaid and Integrated contact center operations, supporting both new state implementations and ongoing operational performance.
- Lead end to end contact center operational readiness for Medicaid & Integrated implementations including launch planning, staffing readiness, go-live execution, and post-launch stabilization.
- Translate implementation requirements (including contract/RFP expectations) into operational deliverables to ensure alignment with contact center capabilities and compliance standards.
- Partner with cross-functional teams (Workforce Management, Training, Quality, Market/Program Leadership, Compliance, and Operations) to ensure implementation milestones and deliverables are achieved.
- Monitor and analyze key performance indicators (KPIs) to identify performance trends, improvement opportunities and recommend strategies to improve operational efficiency, service outcomes, and member experience.
- Support the design, implementation, and scaling of standardized contact center best practices across all Medicaid and Integrated contact centers.
- Provide routine operational and implementation performance updates including progress, risks, and recommendations for resolution.
- Operate with a high level of independence and exercise sound judgment and decision making in resolving complex operational issues and driving implementation decisions.
Reporting Relationship:
This position will report directly to the Director, Inbound Contacts.
Use your skills to make an impact
Required Qualifications
- Bachelor's Degree
- 5+ years experience in Contact Center Operations
- 2+ years of leading operational initiatives, implementations or cross-functional workstreams
- 2+ years experience in Medicaid Managed Care Contact Center Operations
- Experience in Contact Center Systems and Processes (call handling, etc.)
- Work independently and lead contact center operations discussions and provide insights
- Work with Leadership on operations strategies and key initiatives
- Travel as needed for business needs
Preferred Qualifications
- Experience with new State implementations launches
- Experience in Operations process improvement
- MBA
Additional Information
To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
- At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
- Satellite, cellular and microwave connection can be used only if approved by leadership
- Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
- Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
- Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$86,300 - $118,700 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 05-07-2026
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
See all 14+ Implementation Lead jobs
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Get Access To All JobsTips for Finding TN Visa Sponsorship as an Implementation Lead
Align your role to a TN category
Implementation Lead duties often span Management Consultant and Computer Systems Analyst categories. Review your actual job description against USMCA's defined criteria before applying, since misclassification at the border or consulate is a common denial trigger.
Build a degree-to-role credentials package
CBP officers verify that your degree field connects directly to Implementation Lead responsibilities. Prepare a one-page credential summary linking your diploma, transcript, and any certifications to the specific systems or processes you'll be implementing.
Request a scope-specific offer letter from your employer
Generic job offer letters are a leading cause of TN denials for implementation roles. Ask your employer to specify the project scope, client deliverables, required methodology, and why a degree in your field is a minimum requirement for the position.
Target employers with active USMCA hiring experience
Employers who have previously sponsored TN professionals understand the offer letter requirements and won't confuse TN with H-1B sponsorship costs. Use Migrate Mate to filter for companies with verified TN visa job listings specific to implementation and consulting roles.
Understand the Mexican TN consular process timeline
Unlike Canadians who self-petition at the port of entry, Mexican citizens require a U.S. consular visa appointment. Build at least six to eight weeks into your start date negotiation to account for appointment availability and administrative processing.
Prepare for CBP scrutiny on third-party client work
If your Implementation Lead role places you at a client site rather than your employer's location, carry documentation confirming the employer-employee relationship. CBP officers flag consultant-style arrangements that resemble staffing placements, which fall outside TN eligibility.
Implementation Lead jobs are hiring across the US. Find yours.
Find Implementation Lead JobsImplementation Lead TN Visa: Frequently Asked Questions
Does an Implementation Lead role qualify for TN visa sponsorship?
It depends on how the role is structured and titled in your offer letter. Implementation Lead positions typically qualify under the Management Consultant or Computer Systems Analyst TN categories. The key is demonstrating that the duties require theoretical and practical application of specialized knowledge gained through a relevant bachelor's degree, not just project coordination or general management.
How does the TN visa compare to H-1B for Implementation Lead positions?
TN visa sponsorship has no annual lottery, no cap for Canadian citizens, and can be approved at the port of entry the same day. H-1B requires a lottery registration each spring, a multi-month USCIS adjudication, and employer filing fees that TN avoids. For Canadian and Mexican professionals, TN is almost always faster and carries significantly less uncertainty than the H-1B process.
Where can I find Implementation Lead jobs that offer TN visa sponsorship?
Migrate Mate is built specifically for Canadian and Mexican professionals searching for roles with verified TN visa sponsorship. You can filter by job title and visa type to identify employers who already understand TN eligibility requirements for implementation and consulting roles, reducing back-and-forth with HR departments unfamiliar with the process.
What happens if my employer has never sponsored a TN visa before?
TN sponsorship does not require USCIS approval before your application, unlike H-1B. Your employer's main obligation is to provide a compliant offer letter that describes your role, duties, and qualifying category. You can direct HR to CBP's published TN requirements on the USCIS website if they need guidance on what the letter must include.
Can I switch employers after starting an Implementation Lead role on a TN visa?
Yes, but you must obtain a new TN authorization before beginning work with the new employer. You cannot transfer a TN visa the way an H-1B can port under AC21 portability rules. Canadian citizens can apply at any port of entry with the new employer's offer letter. Mexican citizens will need a new consular appointment in most cases.
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