Turnaround Manager Jobs

GENERAL MANAGER - Hotel Renovation, Turnaround & Holiday Inn Brand Conversion

Location: Akron/Fairlawn, Ohio
Position: Full-Time
Reports To: Ownership

POSITION SUMMARY

We are seeking an experienced, motivated, and hands-on hotel leader to serve as General Manager of a hotel undergoing a major renovation, operational turnaround, and eventual conversion to Holiday Inn by IHG.

This is an exciting opportunity for an ambitious hospitality professional to take a leadership role in transforming a property, rebuilding its operations, developing a strong team, and positioning the hotel for long-term success.

We are looking for someone who understands that successful hotel management requires more than overseeing daily operations. It requires leadership, accountability, attention to detail, financial awareness, and the ability to build a team that takes pride in delivering an exceptional guest experience.

Candidates must have previous hotel management leadership experience at a minimum level of Assistant General Manager or Director of Sales.

Previous General Manager experience is preferred but not required. We are open to an experienced AGM or Director of Sales who has demonstrated the leadership, judgment, operational knowledge, and decision-making ability necessary to take the next step in their career.

The successful candidate must be comfortable taking ownership of the hotel's overall performance and leading employees through a period of significant change.

ABOUT THE OPPORTUNITY

The hotel is currently undergoing a major renovation and transformation, with approximately 65% of the overall renovation completed.

The property is entering an important phase of its redevelopment. Newly renovated guest rooms are expected to begin returning to service within the next 30 days, creating an opportunity to rebuild room inventory, increase occupancy, grow revenue, and improve the overall guest experience.

While guest room renovations are nearing completion, public-area renovations will continue and are expected to take additional time.

The General Manager will lead the hotel through this next phase, balancing the continued renovation of the property with the need to rebuild and strengthen daily hotel operations.

Key priorities will include:

• Bringing newly renovated guest rooms into service efficiently and ensuring they meet operational and guest-ready standards.
• Coordinating housekeeping, maintenance, and front desk operations as additional rooms become available.
• Developing strategies to increase occupancy as room inventory returns.
• Rebuilding the hotel's reputation and guest satisfaction.
• Managing daily operations while public-area renovations continue.
• Strengthening sales efforts and developing new business opportunities.
• Maintaining employee morale and productivity during the transition.
• Preparing the property and employees for the eventual Holiday Inn by IHG conversion.

This is an opportunity for a hotel leader to join during a significant turning point in the property's transformation.

The major renovation work is well underway. The focus now is on rebuilding the operation, increasing revenue, developing the team, and positioning the hotel for long-term success.

KEY RESPONSIBILITIES1. HOTEL OPERATIONS & MANAGEMENT

Take overall responsibility for the day-to-day operation and performance of the hotel.

Responsibilities include:

• Oversee all hotel departments, including front desk, housekeeping, maintenance, and sales.
• Ensure the hotel operates efficiently and consistently delivers a positive guest experience.
• Establish and maintain operational procedures and performance expectations.
• Monitor daily operations and proactively address problems.
• Conduct regular property inspections to ensure cleanliness, maintenance, safety, and presentation standards.
• Monitor room availability, out-of-order rooms, occupancy, and operational performance.
• Ensure proper scheduling and staffing levels.
• Identify opportunities to improve operational efficiency and control expenses.
• Maintain accurate reporting and communicate important operational issues to ownership.
• Ensure the property is properly maintained and guest-ready.
• Take responsibility for the overall condition and reputation of the hotel.

The GM is expected to understand what is happening throughout the property and take action when something needs attention.

2. EMPLOYEE LEADERSHIP & DEVELOPMENT

Build, develop, and lead a professional hotel team.

The GM must be someone who can earn the respect of employees while establishing clear expectations and accountability.

Responsibilities include:

• Recruit, interview, hire, and train hotel employees.
• Develop and supervise department heads and management personnel.
• Establish clear job responsibilities and performance expectations.
• Hold employees accountable for their responsibilities and performance.
• Address employee performance issues promptly and professionally.
• Maintain employee morale and minimize unnecessary turnover.
• Develop a positive, professional, and service-oriented work environment.
• Conduct regular employee meetings and performance reviews.
• Identify employees with leadership potential and develop future management talent.
• Ensure employees follow hotel policies, procedures, and brand standards.

We are looking for a leader who leads by example, communicates effectively, and is willing to address difficult situations when necessary.

3. GUEST EXPERIENCE & CUSTOMER SERVICE

The guest experience must remain a top priority.

The GM is expected to be visible throughout the hotel, interact with guests, and take personal responsibility for resolving guest concerns.

Responsibilities include:

• Maintain a visible management presence throughout the hotel.
• Interact regularly with guests and solicit feedback.
• Resolve guest complaints quickly and professionally.
• Take ownership of service recovery and guest satisfaction.
• Monitor online reviews, reputation scores, and guest feedback.
• Identify recurring guest complaints and implement corrective actions.
• Ensure front desk and housekeeping teams maintain high service standards.
• Establish a culture where employees understand that guest satisfaction is everyone's responsibility.

We want a GM who understands that the best way to manage a hotel is to be present, involved, and aware of what guests and employees are experiencing.

4. RENOVATION & OPERATIONAL TRANSITION

Approximately 65% of the hotel's renovation is complete. Guest room renovations are approaching completion, with newly renovated rooms expected to begin returning to service within the next 30 days. Public-area renovations will continue beyond the guest room renovation phase.

Ownership will oversee construction contractors, renovation budgets, and the overall construction project.

The GM will be responsible for coordinating hotel operations around the renovation and ensuring newly completed areas are successfully integrated into daily operations.

Responsibilities include:

• Coordinate the activation and return to service of newly renovated guest rooms.
• Work with housekeeping and maintenance to establish room inspection, quality-control, and room-release procedures.
• Ensure renovated rooms meet cleanliness, maintenance, and guest-readiness expectations before being placed into inventory.
• Coordinate staffing levels as additional rooms become available.
• Monitor room availability, out-of-order inventory, and occupancy opportunities.
• Maintain guest service standards while public-area renovations continue.
• Communicate construction schedules and operational impacts to employees.
• Manage guest expectations and resolve complaints related to ongoing renovations.
• Ensure available public areas remain clean, safe, and professional.
• Identify operational challenges created by construction and develop practical solutions.
• Maintain employee morale and productivity throughout the transition.

The GM must be able to manage two priorities simultaneously: rebuilding the hotel's operating performance while the remaining renovation work is completed.

5. SALES, MARKETING & REVENUE GROWTH

The General Manager will work closely with the sales team and ownership to increase hotel revenue, improve occupancy, and strengthen the hotel's position in the local market.

Responsibilities include:

• Develop and execute strategies to increase occupancy and revenue.
• Work with the Director of Sales to identify new business opportunities.
• Build relationships with corporate accounts, local businesses, sports groups, and other market segments.
• Monitor occupancy, ADR, RevPAR, and overall revenue performance.
• Review revenue-management strategies and pricing.
• Monitor local competition and market conditions.
• Support group sales efforts and business development.
• Identify opportunities to increase market share.
• Participate in sales meetings and revenue strategy discussions.
• Help rebuild the hotel's reputation and market presence.

The GM does not necessarily need to be the primary salesperson but must understand hotel revenue generation and take an active role in driving financial performance.

A candidate coming from a Director of Sales background must demonstrate the ability and willingness to become deeply involved in overall hotel operations, not just sales.

6. FINANCIAL MANAGEMENT & ACCOUNTABILITY

The GM will be responsible for monitoring the hotel's financial performance and working with ownership to achieve operational and financial objectives.

Responsibilities include:

• Monitor hotel revenue, expenses, payroll, and departmental performance.
• Manage labor costs and scheduling efficiently.
• Review daily, weekly, and monthly financial reports.
• Identify opportunities to improve profitability.
• Control unnecessary expenses without compromising guest service.
• Monitor purchasing, inventory, and operating supplies.
• Understand departmental budgets and financial targets.
• Communicate financial concerns and opportunities to ownership.
• Help develop strategies to improve hotel profitability.

The successful candidate must understand that running a successful hotel means balancing guest satisfaction, employee performance, revenue growth, and expense management.

7. HOLIDAY INN / IHG BRAND CONVERSION

The GM will play an important role in preparing the hotel for its eventual conversion to Holiday Inn by IHG.

Responsibilities include:

• Learn and implement applicable IHG brand standards.
• Participate in required IHG training and conversion activities.
• Prepare employees for new brand expectations and operating procedures.
• Help implement new systems and processes.
• Ensure operational departments are prepared for the transition.
• Maintain brand compliance and service standards.
• Support pre-opening and conversion activities.
• Help establish a culture consistent with the Holiday Inn brand.

The GM must be comfortable learning new systems and leading employees through changes in procedures and expectations.

8. COMMUNICATION & REPORTING TO OWNERSHIP

The GM will work directly with ownership and must maintain consistent, professional communication regarding the hotel's performance and operational needs.

Responsibilities include:

• Provide regular updates on hotel operations and performance.
• Prepare weekly management reports covering occupancy, revenue, staffing, guest satisfaction, and operational issues.
• Communicate significant employee, guest, maintenance, and safety concerns promptly.
• Identify problems and present recommendations for resolving them.
• Provide updates on room activations and operational readiness.
• Monitor progress toward established financial and operational goals.
• Be proactive in communicating challenges rather than waiting for ownership to identify them.

We are looking for someone who takes ownership of the operation and understands the importance of transparency and accountability.

MINIMUM EXPERIENCE REQUIREMENTS

Candidates must meet at least one of the following qualifications:

• Previous experience as an Assistant General Manager at a hotel; OR
• Previous experience as a Director of Sales at a hotel.

Candidates must also demonstrate meaningful experience supervising employees, managing hotel operations or departments, and taking responsibility for performance.

Candidates without previous hotel management leadership experience will not be considered.

Previous General Manager experience is preferred but not required.

We are particularly interested in candidates who have demonstrated strong leadership and are ready to advance into a General Manager position.

REQUIRED SKILLS & QUALIFICATIONS

• Strong understanding of hotel operations.
• Demonstrated employee leadership and management experience.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Ability to make independent decisions and take ownership of results.
• Understanding of hotel revenue management and financial performance.
• Strong guest-service orientation.
• Ability to manage multiple priorities in a changing environment.
• Comfortable using hotel management software and computer systems.
• Ability to work a flexible schedule, including weekends and holidays when necessary.

PREFERRED EXPERIENCE

• Previous General Manager experience.
• IHG or Holiday Inn experience.
• Full-service hotel experience.
• Hotel renovation, conversion, opening, or turnaround experience.
• Experience with property management systems and revenue-management systems.
• Experience managing departmental budgets and labor costs.
• Strong sales and business development background.

THE TYPE OF LEADER WE ARE LOOKING FOR

The right candidate is someone who:

• Is hands-on and actively involved in daily operations.
• Leads by example rather than simply giving instructions.
• Is comfortable making decisions and taking responsibility.
• Holds employees accountable while treating them fairly.
• Is organized and pays attention to details.
• Remains calm and professional under pressure.
• Is proactive rather than waiting for problems to arise.
• Can manage difficult employees and challenging guest situations.
• Communicates effectively with ownership and employees.
• Is willing to step in and help wherever necessary.
• Has a positive attitude and embraces change.
• Takes pride in the hotel's appearance, reputation, and performance.

We are not looking for someone who simply wants a GM title. We are looking for someone who wants to take ownership of a hotel operation and make it successful.

FIRST 90 DAYS: KEY PERFORMANCE EXPECTATIONS

The first 90 days will be critical in establishing the foundation for the hotel's next phase.

FIRST 30 DAYS

• Learn the hotel's current operations, staffing structure, and financial performance.
• Establish relationships with employees and department heads.
• Oversee the activation of newly renovated guest rooms.
• Establish consistent housekeeping and room inspection procedures.
• Identify staffing needs as room inventory increases.
• Evaluate current operational procedures and identify areas requiring immediate improvement.

DAYS 31–60

• Improve operational consistency across all departments.
• Develop strategies to increase occupancy and revenue.
• Strengthen guest satisfaction and online reputation.
• Evaluate employee performance and address staffing or training deficiencies.
• Improve housekeeping productivity and room turnaround times.
• Establish regular communication and reporting with ownership.

DAYS 61–90

• Demonstrate measurable improvement in hotel operations.
• Establish a dependable management team and employee accountability structure.
• Show progress in occupancy, revenue, and guest satisfaction.
• Establish effective expense and labor controls.
• Develop an operational plan for the remaining renovation and Holiday Inn conversion.
• Present recommendations for continued improvement and long-term hotel performance.

WHAT SUCCESS LOOKS LIKE

The successful General Manager will be expected to deliver progress in the following areas:

• Guest Rooms: Successfully activate renovated rooms and maintain quality standards.
• Occupancy: Grow occupancy as additional room inventory becomes available.
• Guest Satisfaction: Improve online reputation and the overall guest experience.
• Housekeeping: Establish consistent cleanliness and inspection standards.
• Staffing: Build a dependable, accountable, and professional team.
• Revenue: Improve ADR, RevPAR, occupancy, and overall hotel revenue.
• Expenses: Maintain appropriate labor and operating expense controls.
• Renovation: Maintain smooth operations while public-area renovations are completed.
• IHG Conversion: Prepare employees and operations for Holiday Inn standards.
• Ownership Communication: Maintain consistent reporting and accountability.

Performance will be evaluated based on progress in these areas, taking into consideration available room inventory, renovation schedules, market conditions, and the hotel's operating transition.

A CHANCE TO BUILD SOMETHING

This is an opportunity to become part of an exciting hotel transformation.

The General Manager will have the opportunity to help rebuild the operation, develop a team, establish a new culture, improve the guest experience, and ultimately help position the property as a successful Holiday Inn by IHG.

We recognize that the right candidate may be an experienced Assistant General Manager or Director of Sales who is ready for the next step in their career.

We are willing to provide that opportunity to someone who demonstrates the right experience, work ethic, leadership ability, and commitment.

We are looking for someone who wants to build something, take pride in the results, and grow with the hotel.

If you are an experienced hotel professional ready to take the next step in your career and lead a property through an exciting transformation, we encourage you to apply.

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person