Senior Level User Researcher Jobs

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Visa’s Corporate IT group is on a groundbreaking transformational journey to redefine our approach to technology. We are moving beyond the 'traditional' IT playbook of simply purchasing off-the-shelf solutions. Instead, we are transforming into a true engineering organization where customer experience is paramount, and we create highly leveraged platforms with a focus on operational excellence to ensure our platforms and services are resilient and robust. While we may leverage packaged software solutions like ServiceNow and Flexera, we are committed to innovating around their limitations to enhance user experience and scalability.

We are seeking a dynamic, transformational leader to join our team as the Senior Director Client Engineering. This role is integral to driving innovative leadership and motivation, essential for IT to meet strategic objectives that support Visa's business needs. You will play a critical role in fostering a culture of innovation and experimentation, delivering tools solutions that meet or exceed customer and stakeholder expectations. This involves shaping business requirements to optimally leverage technology teams in alignment with Visa's 2030 goals. This role demands strategic vision to develop clear tools rationalization and modernization plans, and drive employee productivity through the adoption of GenAI and Automation.

The Senior Director, Client Engineering, is a visionary leader responsible for the end-to-end strategy, management, and delivery of enterprise end-user technologies—including physical devices, OS/SOE environments, mobile device management, and virtual desktop infrastructure (VDI/Citrix). By unifying these domains, the role drives a cohesive user experience, streamlined device/application management, and best-in-class support for a global workforce. This leader manages teams of experts in endpoint engineering, mobility, and virtual desktop solutions, collaborating closely with IT, security, and workplace technology teams. Experience implementing innovative solutions and emerging technologies to enhance user productivity and operational efficiency is highly valued.

Responsibilities:

Strategy and Implementation:

• Develop and execute holistic technology strategies and roadmaps for client engineering, ensuring alignment with business objectives and elevating the end-user experience.
• Partner with executive leadership, security, and cross-functional teams to define priorities, direction, and implementation timelines.
• Lead the evaluation, piloting, and deployment of new technologies—including modern endpoint management, mobile platforms, and virtual workspace solutions.
• Oversee large-scale transformation programs, ensuring successful integration and adoption of SOE, OS, mobile, and VDI solutions.

Technical Leadership:

• Serve as the subject matter expert for end-user computing environments—including physical devices, OS/SOE, enterprise mobility management (EMM), Citrix/VDI, and endpoint security.
• Set technical direction for architecture, engineering, and delivery of complex, enterprise-wide solutions.
• Drive adoption of industry best practices for security, automation, performance, and user-centric design.
• Ensure change management and compliance with information security standards across all initiatives.

Transformational Leadership:

• Inspire, mentor, and lead high-performing teams of endpoint engineers, mobility specialists, and VDI experts to deliver operational excellence and continuous improvement.
• Set clear priorities and goals (OKRs), and foster a culture of innovation, customer service, and accountability.
• Monitor and evaluate team performance, coaching for growth and improvement.
• Embody and champion the organization’s culture, vision, and values as a senior leader.
• Build strong relationships with business leaders, stakeholders, and global users, advocating for their needs and feedback.
• Lead recruitment, onboarding, and development of top talent promote diversity, equity, and inclusion within the team.

Innovation & Best Practices:

• Proactively identify and implement opportunities to modernize operations and enhance the user experience.
• Champion the adoption of new tools and metrics-driven management to deliver measurable business impact.
• Lead cross-functional and external collaboration projects, managing vendor relationships and strategic partnerships.
• Ensure robust change management, business continuity, and disaster recovery practices are in place for all client technologies.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications • 12+ years of relevant work experience with a Bachelor’s Degree or at least 9 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 6 years of work experience with a PhD, OR 15+ years of relevant work experience. Preferred Qualifications • 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience • Proven track record leading large, high-performing teams in global organizations (5,000+ employees). • Deep technical expertise in end-user technologies: SOE/OS management, endpoint engineering, mobile device management (MDM/EMM), Citrix/VDI, and virtual desktops. • Demonstrated ability to architect, deploy, and manage enterprise-scale client engineering solutions. • Strong analytical, problem-solving, and customer-service orientation. • Outstanding communication and presentation skills ability to articulate technology strategy to diverse audiences. • Experience driving technology transformation and delivering measurable improvements in user experience. • Strong collaborator, with demonstrated leadership in cross-functional and senior executive settings. • Leadership experience in global, multi-functional teams. • Demonstrated success leading enterprise technology transformation programs. • Experience with ITIL, Six Sigma, Agile methodologies, and ServiceNow ITSM. • Sound judgment, high ethical standards, and exceptional interpersonal skills. • Metrics-driven management approach and business results focus. • Strong conviction to drive initiatives to closure proactive, low-ego, solution-oriented attitude. • Excellent attention to detail, analytical thinking, and independent judgment. • Experience supporting business continuity and delivering exceptional user support. • Excellent verbal and written communication skills, with the ability to explain technology strategy to diverse audiences in non-technical language. • Ability to drive consensus across diverse, global technology, and business partners • Sound judgment, high ethical standards, and the ability to work effectively with others at all levels.

U.S. Applicants Only

The estimated salary range for this position is $195,800.00 to $ 313,500.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.