User Support Analyst Jobs

When it comes to baking, BakeMark has its own secret ingredient: a team of passionate talented employees. For over 100 years, BakeMark has stood for excellence in quality and service, for our customers, our stakeholders and our colleagues. We attribute our success to our colleagues and their contributions towards meeting the needs of our customers and stakeholders. We shall share our values and ways of working. We are passionate about the baking industry. We excel at creating strong partnerships within the company and with our loyal customers. We love to innovate and thrive to manufacture and deliver performing bakery products and world-class customer service.

With over 100 years of service to the baking industry, BakeMark is recognized as an industry leader and trusted partner for quality bakery ingredients, products, supplies and service. BakeMark is a manufacturer and distributor with branches conveniently-located across the U.S. as well as across multiple provinces in Canada.

At BakeMark we appreciate our employees and their families and offer a competitive pay and a full suite of benefits:

• Competitive Compensation
• Health, Dental, Vision & Life Insurance (Comprehensive healthcare benefits package, with many coverage options at a very low employee cost)
• 401K or RRSP (generous retirement benefits) with a Company Match
• Paid Holidays and Paid Time Off

Summary:

• Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and peripherals
• Troubleshoot and resolve issues related to operating systems, applications, and network connectivity
• Install, configure, and maintain hardware and software systems
• Manage user accounts, permissions, and access (e.g., Active Directory, email systems)
• Respond to help desk tickets and document resolutions in the ticketing system
• Assist with onboarding/offboarding of employees, including equipment setup
• Support basic network infrastructure (Wi-Fi, printers, switches)
• Escalate complex issues to senior IT staff when necessary

BakeMark is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BakeMark via-email, the Internet or in any form and/or method without a valid written agreement in place for this position from BakeMark HR/Recruitment will be deemed the sole property of BakeMark. No fee will be paid in the event the candidate is hired by BakeMark as a result of the referral or through other means.
BakeMark is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable state and federal laws, on the basis of race, color, religion, gender, sexual orientation, marital status, national origin, ancestry, disability, medical condition, age or any other basis prohibited by law.