Entry Level User Support Analyst Jobs

You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.

And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!

You can make a difference here.

About Us
Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

Your Benefits
We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.

Magnet: Commitment to Nursing Excellence
Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years.

Pre-Employment Requirements
All new employees must complete several pre-employment requirements prior to starting.

The IT Network & End User Support Engineer provides intermediate-level technical support to maintain secure, reliable network, telecommunications, and end-user technology services across the organization's clinical, administrative, and regional locations. This position installs, configures, maintains, and troubleshoots network infrastructure, telecommunications systems, computers, peripherals, and related technologies that support patient care and business operations.

The role combines network infrastructure and end-user support responsibilities, independently resolving moderately complex technical issues within established standards and coordinating with specialized teams or vendors as needed. This position manages assigned incidents and service requests through resolution, supports technology projects and implementations, and maintains accurate technical documentation while providing responsive, customer-focused service.

Essential Job Functions

• Provide intermediate-level support for assigned network connectivity, network hardware, end-user devices, peripherals, operating systems, and standard enterprise applications across clinical, administrative, and regional locations.
• Install, configure, test, deploy, maintain, and replace network and end-user technology in accordance with established technical, security, and documentation standards.
• Troubleshoot and resolve hardware, software, authentication, connectivity, and performance issues; identify recurring problems and coordinate corrective action with technical teams and vendors when needed.
• Use the Service Management Platform to manage assigned incidents and service requests through resolution or coordinated escalation, maintaining accurate service records, and timely customer communication.
• Provide customer support in person and remote channels, communicating technical information in clear, customer-focused language.
• Monitor assigned technologies and respond to alerts, outages, service degradation, and recurring issues; assess operational impact, escalate appropriately, and collaborate with other technical teams through resolution.
• Support technology implementations, equipment refreshes, migrations, site openings, relocations, and upgrades, including readiness assessments, testing, validation, and post-implementation support.
• Conduct site assessments, validate connectivity and device readiness, and coordinate technical work with facilities, vendors, project teams, and operational leaders.
• Support network closets, cabling coordination, switches, wireless access components, and related infrastructure within the role’s training, access, and assigned responsibility.
• Maintain accurate inventories, configurations, diagrams, knowledge articles, procedures, troubleshooting guides, and other technical documentation.
• Apply established security, confidentiality, access control, change management, and asset management requirements when performing technical work.
• Perform assigned technology downtime and recovery tasks, including equipment or connectivity validation and service restoration.
• Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.

Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered. Employees that require a licensed or certification must be properly licensed/certified and the licensure/certification must be in good standing.

Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.