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Make your mark for patients

We are looking for a compassionate, bilingual, and patient-focused Onward Care Coordinator to join our Rare Disease Patient Support team. This is a remote position aligned with West Coast working hours (PST) supporting Spanish- and English-speaking patients and caregivers throughout their treatment journeys.

About the role

As a Bilingual Onward Care Coordinator, you will serve as a primary point of contact for patients enrolled in Rare Disease Patient Support Services. You will deliver individualized, high-touch assistance focused on treatment access, affordability, administration, and adherence. Using your clinical experience and behavioral science skills, you will help patients and caregivers navigate barriers, identify relevant resources, and communicate confidently with their healthcare providers. This is a non-clinical support role, and treatment-related or medical questions will be referred to the patient’s healthcare provider.

Who you’ll work with

You will collaborate with Rare Case Managers, Rare Reimbursement Executives, access specialists, patient experience colleagues, and Rare Disease Patient Support Program operations. Together, the team provides consistent, compassionate, and informed support throughout the patient journey.

What you’ll do

- Serve as the primary contact for Spanish- and English-speaking patients and caregivers.
- Deliver personalized support using empathy, active listening, and behavioral science skills.
- Explain insurance coverage, access pathways, and available affordability support options.
- Provide non-clinical education and refer medical questions to healthcare providers.
- Help patients prepare for productive conversations with their healthcare providers.
- Follow privacy, safety, adverse-event reporting, and program operating requirements.

Minimum requirements

- Bachelor’s degree required.
- Minimum of 6+ years of patient-facing clinical experience; or 4 years plus 2+ years industry years as a Registered Nurse, Doctor of Pharmacy, or similarly qualified clinical professional.
- Professional fluency in Spanish and English, including speaking, reading, and writing. Ability to support complex patient and caregiver conversations in both languages.
- Willing and able to work remotely during West Coast business PST hours.

Preferred requirements

- Previous experience working successfully in a remote environment.
- Patient support program or rare disease experience.
- Infusion, specialty pharmacy, or specialty distribution experience.
- Understanding of insurance coverage and patient financial assistance options.
- Experience navigating access complexities for newly introduced medications.

This positions reasonably anticipated base salary range is $88,000.00 - $115,500.00 annually. The actual salary offered will take into account related knowledge, skills, experience and location among other factors and may fall outside the expected range.

Are you ready to ‘go beyond’ to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!

About us

UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are over 9,000 people in all four corners of the globe, inspired by patients and driven by science.

Why work with us?

At UCB, we don’t just complete tasks, we create value. We aren’t afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We ‘go beyond’ to create value for our patients, and always with a human focus, whether that’s on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.

At UCB, we’ve embraced a hybrid-first approach to work, bringing teams together in local hubs to foster collaborative curiosity. Unless explicitly stated in the description or precluded by the nature of the position, roles are hybrid with 40% of your time spent in the office.

UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable federal, state, or local law. UCB invites you to voluntarily self-identify during the application process. Provision of self-identification information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your application for employment, your employment with UCB, or otherwise subject you to any adverse treatment. Any information you provide will be considered confidential and will be kept separate from your application and/or personnel file and will only be used in accordance with applicable laws, orders, and regulations.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on US-Reasonable_Accommodation@ucb.com for application to US based roles. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.