Biotech & Pharma Visa Sponsorship Jobs in Nevada

Position Summary

As the TRAINING VITAMIN SPECIALIST, you'll be responsible for providing excellent customer service and sales support with a commitment to customer satisfaction. Additional duties will be promoting company products and services effectively utilizing accumulated, in-depth knowledge of the company and its products. It's a HYBRID schedule after 90 days of training. Please note: The training class for this role is scheduled to start on May 26th!

Requirements

WHAT YOU BRING: MINIMUM JOB QUALIFICATIONS

- High school diploma or GED required
- Previous customer service or sales experience a plus but not essential, however candidates definitely need to care about quality, service and helping people
- Ability to communicate clearly and effectively over the telephone with customer calls with emphasis on providing world class customer service
- Ability to learn about the value of natural supplementation to better support health and wellness combined with the desire and ability to educate others
- Ability to make decisions and exercise good judgment in a fast-paced structured environment
- The ability to comfortably apply consultative sales techniques
- Ability to provide strong customer service and problem solving skills and respond to inquiries with tact, diplomacy and patience
- Ability to interpret and comply with company and departmental policies and procedures. This includes the ability to meet and/or exceed established Call Center metrics
- Must be a motivated self-starter who thrives in a team-oriented environment
- A good working knowledge of computers, to include strong data entry skills, ability to utilize word processing programs such as MS Word; along with the ability to navigate the Internet. Knowledge of Excel a plus
- Ability to successfully complete ongoing training requirements
- Flexibility to work between the hours of 6:00am and 6:00pm and including at least one weekend day shift
- Must be willing to work overtime or on weekends, as the workload demands

WHAT YOU'LL DO: OTHER ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

- All Training Vitamin Specialists are expected to progress and develop toward the Vitamin Specialist Tier/position within 2 years of employment, this tier will also incorporate Omnichannel interactions as part of the associate's day-to-day responsibility
- Educate customers on ingredients, features, benefits and use of company products
- Document customer inquiries and actions on tracking system and/or by completing logs
- Maintain confidentiality and sensitivity in all aspects of internal and external contacts
- Manage steady volume of calls on a daily basis and prioritize follow-through
- May generate written correspondence and process document requests
- Assist in identifying issues and trends to improve overall customer service and productivity
- Identify errors promptly and determine what corrective steps may be taken to resolve errors
- Responsible for all actions/responsibilities as described in company controlled documentation for this position
- Consistently creates opportunities to promote interest in ProCaps products and services
- Contributes to overall departmental productivity by utilizing ProCaps procedures and techniques to increase customer interest and utilization of entire ProCaps product line
- Perform other duties and responsibilities, as assigned

Work Environment

- Duties performed in a fast-paced, positive and rewarding Customer Care Center (Inbound and Outbound) environment
- We pride ourselves on maintaining a clean and organized environment, fostering a sense of pride and ownership in our space
- Our culture is rich in diversity, quality, safety, fun, and respect, creating a vibrant and inclusive atmosphere
- We are dedicated to professionalism and growth, continually striving to improve and excel in all we do
- Duties are performed primarily in a smoke-free environment

Physical Requirements

- Frequent sitting, standing, walking
- Able to lift up to 25 lbs

Benefits

WHAT WE OFFER:

ProCaps Laboratories provides:
- A competitive starting rate of $22/hr
- Excellent Medical, Dental & Vision Insurance $0 ***when you qualify for the Wellness Program!
- Paid Time Off, Eight (8) Company Holidays
- 401k with 4.5% match
- 100% Company Life Coverage
- 100% Short Term Disability Coverage
- Gym Membership Fee Reimbursement
- Vitamin Allowance + Discounts
- Company-Funded HS ($1,600/year)
- Cash Reward Employee Referral Program
- Pet Insurance
- Fantastic work environment that focuses on Safety, Quality, Community, and amazing people. We hire top talent and celebrate the ingenuity and tenacity of our team members and leaders!