Customer Success Manager Visa Sponsorship Jobs in Delaware
Customer success manager roles in Delaware are concentrated around Wilmington, where financial services giants like JPMorgan Chase, Bank of America, and Barclays operate major offices alongside growing fintech firms. The state's compact size and proximity to Philadelphia expand your job market considerably, making Delaware a practical base for international candidates seeking visa sponsorship in client-facing tech and financial services roles.
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Get Access To All JobsJOB DESCRIPTION
Join a dynamic team delivering financial solutions to over 30 million consumers nationwide at one of the world’s most innovative banks.
As a Product Manager, Senior in the Core Financial Products, Deposit Services, and Fees team, you will lead the strategy for the mass affluent core deposits portfolio, defined based on customers with high deposit and investment wallet. You will shape the value proposition and pricing/fee strategy, and influence end-to-end experiences by aligning partners across Product, Digital, Channels, Marketing, Finance, Data & Analytics, Operations, Risk, and Legal.
This role is best suited for a strategic leader who can translate insights into clear priorities, build alignment, and drive measurable outcomes through a matrixed organization.
Job responsibilities
- Set the mass affluent core deposits strategy and multi-year roadmap (value proposition, positioning, experience priorities), aligning stakeholders on what will change and why.
- Lead pricing and fee strategy: develop recommendations and business cases, drive decisioning forums, and partner with Finance/Risk/Legal on guardrails and approvals.
- Premier Plus Checking (strategy lead): define the enhanced value proposition and pricing approach, create the strategic brief and success metrics, and align delivery teams’ roadmaps and launch plans.
- Improve mass affluent NPS: identify key drivers and customer pain points, prioritize journey/experience opportunities, and influence partner roadmaps to address them; track impact and course-correct.
- Drive relationship deepening with Wealth Management and Credit Card: define cross-LOB propositions and targeting opportunities, align benefits and journeys, and coordinate governance to move initiatives forward.
- Partner with adjacent general management teams (including Affluent segment) to ensure consistent segmentation, value props, and customer treatment across the portfolio.
- Establish an operating cadence (OKRs, KPI dashboard, stakeholder routines) to monitor progress, manage tradeoffs, and escalate risks/issues as needed.
-
Demonstrated success in the first 6–12 months:
-
Premier Plus Checking: clear proposition, pricing/fees recommendation, and stakeholder-aligned roadmap with agreed success metrics.
- Measurable improvement in mass affluent experience: NPS plan established with prioritized journey fixes; early releases delivered by partner teams and tracked to leading indicators (e.g., friction points, complaints, service outcomes).
- Cross-LOB deepening initiatives underway: at least 1–2 scalable plays with Wealth Management and Credit Card aligned on target segment, offer/benefits, journeys, and measurement approach.
Required qualifications, capabilities and skills
- 5+ years’ experience in product and portfolio strategy experience in Consumer Banking including translating customer/market insights into actionable roadmaps.
- Pricing and fee strategy capability: customer economics, segmentation, tradeoff analysis, and comfort leading decisioning with senior stakeholders.
- Customer experience orientation: ability to diagnose journey pain points using data and voice of customer, prioritize fixes, and influence delivery teams to execute.
- Strong cross-functional leadership and influencing skills in a matrixed environment, general management; proven ability to align stakeholders without direct authority.
- Analytical rigor and communication: structured problem solving, business case development, and crisp executive storytelling (written and verbal).
- Risk and controls mindset: experience partnering with Risk/Legal/Compliance and operating within governance and policy requirements.
Preferred qualifications, capabilities and skills
- Product and portfolio strategy experience in deposits preferred.
About us
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.
JOB DESCRIPTION
Join a dynamic team delivering financial solutions to over 30 million consumers nationwide at one of the world’s most innovative banks.
As a Product Manager, Senior in the Core Financial Products, Deposit Services, and Fees team, you will lead the strategy for the mass affluent core deposits portfolio, defined based on customers with high deposit and investment wallet. You will shape the value proposition and pricing/fee strategy, and influence end-to-end experiences by aligning partners across Product, Digital, Channels, Marketing, Finance, Data & Analytics, Operations, Risk, and Legal.
This role is best suited for a strategic leader who can translate insights into clear priorities, build alignment, and drive measurable outcomes through a matrixed organization.
Job responsibilities
- Set the mass affluent core deposits strategy and multi-year roadmap (value proposition, positioning, experience priorities), aligning stakeholders on what will change and why.
- Lead pricing and fee strategy: develop recommendations and business cases, drive decisioning forums, and partner with Finance/Risk/Legal on guardrails and approvals.
- Premier Plus Checking (strategy lead): define the enhanced value proposition and pricing approach, create the strategic brief and success metrics, and align delivery teams’ roadmaps and launch plans.
- Improve mass affluent NPS: identify key drivers and customer pain points, prioritize journey/experience opportunities, and influence partner roadmaps to address them; track impact and course-correct.
- Drive relationship deepening with Wealth Management and Credit Card: define cross-LOB propositions and targeting opportunities, align benefits and journeys, and coordinate governance to move initiatives forward.
- Partner with adjacent general management teams (including Affluent segment) to ensure consistent segmentation, value props, and customer treatment across the portfolio.
- Establish an operating cadence (OKRs, KPI dashboard, stakeholder routines) to monitor progress, manage tradeoffs, and escalate risks/issues as needed.
-
Demonstrated success in the first 6–12 months:
-
Premier Plus Checking: clear proposition, pricing/fees recommendation, and stakeholder-aligned roadmap with agreed success metrics.
- Measurable improvement in mass affluent experience: NPS plan established with prioritized journey fixes; early releases delivered by partner teams and tracked to leading indicators (e.g., friction points, complaints, service outcomes).
- Cross-LOB deepening initiatives underway: at least 1–2 scalable plays with Wealth Management and Credit Card aligned on target segment, offer/benefits, journeys, and measurement approach.
Required qualifications, capabilities and skills
- 5+ years’ experience in product and portfolio strategy experience in Consumer Banking including translating customer/market insights into actionable roadmaps.
- Pricing and fee strategy capability: customer economics, segmentation, tradeoff analysis, and comfort leading decisioning with senior stakeholders.
- Customer experience orientation: ability to diagnose journey pain points using data and voice of customer, prioritize fixes, and influence delivery teams to execute.
- Strong cross-functional leadership and influencing skills in a matrixed environment, general management; proven ability to align stakeholders without direct authority.
- Analytical rigor and communication: structured problem solving, business case development, and crisp executive storytelling (written and verbal).
- Risk and controls mindset: experience partnering with Risk/Legal/Compliance and operating within governance and policy requirements.
Preferred qualifications, capabilities and skills
- Product and portfolio strategy experience in deposits preferred.
About us
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.
Customer Success Manager Job Roles in Delaware
See all 15+ Customer Success Manager Jobs in Delaware
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Search Customer Success Manager Jobs in DelawareCustomer Success Manager Jobs in Delaware: Frequently Asked Questions
Which companies in Delaware sponsor visas for customer success managers?
Wilmington-based financial institutions are the most consistent sponsors, including JPMorgan Chase, Bank of America, and Citibank, all of which maintain large operations in Delaware and have H-1B sponsorship histories. Fintech companies and SaaS vendors serving the financial sector also sponsor, though at lower volumes. Larger enterprises with established HR and legal infrastructure are generally more willing to navigate the sponsorship process for customer success roles.
Which visa types are most common for customer success manager roles in Delaware?
The H-1B is the most frequently used visa for customer success managers in Delaware, provided the role requires a bachelor's degree in a specific field such as business, communications, or information systems. Some candidates also enter through L-1B intracompany transfers if they're moving from a foreign office of the same employer. TN visas are available to Canadian and Mexican nationals in qualifying business roles. O-1 visas are rarely applicable for this occupation.
Which cities in Delaware have the most customer success manager sponsorship jobs?
Wilmington is by far the dominant market, accounting for the vast majority of professional services and tech employment in the state. Newark, home to the University of Delaware, has a smaller but emerging tech presence. Dover sees limited sponsorship activity given its government-focused economy. For international candidates, Wilmington is the practical target, with many roles also accessible from across the Pennsylvania border in the greater Philadelphia metro.
How to find customer success manager visa sponsorship jobs in Delaware?
Migrate Mate filters job listings specifically by visa sponsorship availability, so you can search customer success manager roles in Delaware without sifting through positions that won't support international candidates. The platform is built for job seekers who need sponsorship, covering roles across Wilmington's financial services sector and beyond. Filtering by state and role type on Migrate Mate surfaces employers who have actively sponsored similar positions, saving significant research time.
Are there any state-specific considerations for customer success manager sponsorship in Delaware?
Delaware's incorporation-friendly legal environment draws a high concentration of financial and corporate services firms, which shapes the customer success job market toward banking, fintech, and B2B software. Employers must pay the Department of Labor's prevailing wage for the specific role and location when filing an H-1B Labor Condition Application. Delaware's small geographic footprint means many employers are clustered in New Castle County, and some roles are posted as Delaware positions but may involve regular work across the Philadelphia metro.
What is the prevailing wage for sponsored customer success manager jobs in Delaware?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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