Customer Success Manager Visa Sponsorship Jobs in Indiana
Indiana's customer success manager market is anchored by Indianapolis-based technology, healthcare IT, and logistics firms, with notable employers including Salesforce, Genesys, and Eli Lilly. Companies across the state regularly sponsor H-1B visa and TN visas for qualified candidates. Indianapolis, Carmel, and Bloomington are the primary hiring hubs for these roles.
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Get Access To All JobsINTRODUCTION
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
SUMMARY OF THIS ROLE
Provide accurate and timely technical information, advice, and assistance regarding the organization's product and services. Respond to inquiries from clients; understand their technical questions, assess their needs, and suggest or promote solutions that may include alternative products or services. Undertake research and develop proposals for new solutions to solve technical problems and follow up on the status of outstanding issues. Use databases or other computerized systems to maintain up-to-date documentation.
WHAT PART WILL YOU PLAY?
- Continues education of the industry, system, module and product, and uses that information to inform the client.
- Reacts to moderately complex client inquiries and conducts research to solve issues within established guidelines. Continues knowledge transfer for resolving client (and multi-client) issues in accordance with the Issue Resolution Methodology. Includes clarifying impact with clients, validating through internal research, facilitating technical interactions, tracking issue status, validating corrective actions and proposing communication of the resolution to the client. Assigned as contact with the client to either resolve client’s issue or propose definition of client’s problem for subsequent action.
- Participates in the calls with technical, account management, vendors and/or the client when necessary, and updates issue tracking systems, while keeping the client informed.
- Begins to analyze and evaluate client initiated changes, including options maintenance requests, through client consultation about best practices and internal research. Performs maintenance on accounts. Verifies system changes made and ensures the outcome is accurate.
- Builds client relationships through accurate and timely communication. Establishes credibility through knowledge of systems and product functionality. Understands clients' business needs and objectives and identifies opportunities to promote new products and services.
- Interprets basic technical client issues and project requests. Assists in determining root cause analysis and identifying technical changes needed. Translates for internal teams and stakeholders. Advocates for the client within Global Payments while striving to meet the needs of both parties.
- Develops functional requirements and specifications to support client customization or system changes.
WHAT ARE WE LOOKING FOR IN THIS ROLE?
MINIMUM QUALIFICATIONS
- Bachelor's Degree
- Relevant Experience or Degree in: Bachelor's degree or the equivalent of training and experience
- Typically Minimum 2 Years Relevant Exp
- Includes consulting with clients to meet business needs
PREFERRED QUALIFICATIONS
- Typically Minimum 4 Years Relevant Exp
- In the credit card industry
WHAT ARE OUR DESIRED SKILLS AND CAPABILITIES?
- Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
- Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
- Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
- Problem Solving - Ability to solve problems using experience and good judgment.
- Effective Communication - Demonstrated effective written and oral communication skills.
- Technical Aptitude - Ability to understand and communicate technical changes in easy to understand business terms.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.
INTRODUCTION
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
SUMMARY OF THIS ROLE
Provide accurate and timely technical information, advice, and assistance regarding the organization's product and services. Respond to inquiries from clients; understand their technical questions, assess their needs, and suggest or promote solutions that may include alternative products or services. Undertake research and develop proposals for new solutions to solve technical problems and follow up on the status of outstanding issues. Use databases or other computerized systems to maintain up-to-date documentation.
WHAT PART WILL YOU PLAY?
- Continues education of the industry, system, module and product, and uses that information to inform the client.
- Reacts to moderately complex client inquiries and conducts research to solve issues within established guidelines. Continues knowledge transfer for resolving client (and multi-client) issues in accordance with the Issue Resolution Methodology. Includes clarifying impact with clients, validating through internal research, facilitating technical interactions, tracking issue status, validating corrective actions and proposing communication of the resolution to the client. Assigned as contact with the client to either resolve client’s issue or propose definition of client’s problem for subsequent action.
- Participates in the calls with technical, account management, vendors and/or the client when necessary, and updates issue tracking systems, while keeping the client informed.
- Begins to analyze and evaluate client initiated changes, including options maintenance requests, through client consultation about best practices and internal research. Performs maintenance on accounts. Verifies system changes made and ensures the outcome is accurate.
- Builds client relationships through accurate and timely communication. Establishes credibility through knowledge of systems and product functionality. Understands clients' business needs and objectives and identifies opportunities to promote new products and services.
- Interprets basic technical client issues and project requests. Assists in determining root cause analysis and identifying technical changes needed. Translates for internal teams and stakeholders. Advocates for the client within Global Payments while striving to meet the needs of both parties.
- Develops functional requirements and specifications to support client customization or system changes.
WHAT ARE WE LOOKING FOR IN THIS ROLE?
MINIMUM QUALIFICATIONS
- Bachelor's Degree
- Relevant Experience or Degree in: Bachelor's degree or the equivalent of training and experience
- Typically Minimum 2 Years Relevant Exp
- Includes consulting with clients to meet business needs
PREFERRED QUALIFICATIONS
- Typically Minimum 4 Years Relevant Exp
- In the credit card industry
WHAT ARE OUR DESIRED SKILLS AND CAPABILITIES?
- Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
- Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
- Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
- Problem Solving - Ability to solve problems using experience and good judgment.
- Effective Communication - Demonstrated effective written and oral communication skills.
- Technical Aptitude - Ability to understand and communicate technical changes in easy to understand business terms.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.
Customer Success Manager Job Roles in Indiana
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Search Customer Success Manager Jobs in IndianaCustomer Success Manager Jobs in Indiana: Frequently Asked Questions
Which companies sponsor visas for customer success managers in Indiana?
Indianapolis-area technology and healthcare companies are the most active sponsors for customer success manager roles in Indiana. Employers such as Salesforce, Genesys, Eli Lilly, and Cummins have documented H-1B sponsorship histories. SaaS firms headquartered or with significant operations in Carmel and Fishers also sponsor regularly, particularly for enterprise-facing customer success positions tied to software products.
Which visa types are most common for customer success manager roles in Indiana?
The H-1B is the most common visa for customer success managers in Indiana, particularly for roles requiring a bachelor's degree in business, communications, or a technical field. Australian citizens may qualify for the E-3 visa. Canadian and Mexican nationals often use the TN visa under the NAFTA-derived USMCA agreement. L-1 visa transfers are also seen at multinational firms with Indiana offices.
Which cities in Indiana have the most customer success manager sponsorship jobs?
Indianapolis accounts for the majority of customer success manager sponsorship activity in Indiana, driven by its concentration of technology, healthcare IT, and financial services employers. Carmel and Fishers, both northern Indianapolis suburbs, have grown significantly as SaaS and software company hubs. Bloomington sees some activity tied to Indiana University's tech-adjacent employer community, though at lower volumes than the Indianapolis metro.
How to find customer success manager visa sponsorship jobs in Indiana?
Migrate Mate filters job listings specifically by visa sponsorship availability, so you can search customer success manager roles in Indiana without sorting through positions that don't sponsor. The platform aggregates openings from Indiana technology, healthcare, and logistics employers known to file H-1B and other work visa petitions. Filtering by state and role on Migrate Mate surfaces verified sponsorship opportunities rather than general postings.
Are there state-specific factors that affect visa sponsorship for customer success managers in Indiana?
Indiana's lower cost of living relative to coastal tech hubs means prevailing wage requirements for customer success manager roles are generally set at levels reflecting the Indianapolis metropolitan area, which employers factor into LCA filings with the Department of Labor. Indiana University and Purdue University produce business and computer science graduates who enter the talent pipeline, and some employers in university-adjacent markets actively recruit international candidates already present in the state on OPT or STEM OPT authorization.
What is the prevailing wage for sponsored customer success manager jobs in Indiana?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.