Customer Success Manager Visa Sponsorship Jobs in Massachusetts
Massachusetts is a major hub for customer success manager roles, with Boston's dense concentration of SaaS, biotech, and fintech companies driving consistent demand. Employers like HubSpot, Drift, and Klaviyo have established sponsorship track records. Cambridge and Waltham also host significant tech campuses where international candidates regularly secure H-1B visa and E-3 visa sponsorship.
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Get Access To All JobsINTRODUCTION
Are you our “TYPE”? Named "One of the Most Innovative Companies in Design" by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world’s biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences. Want to learn more about who we are, what we do, and how you can become part of our team of over 1,000 talented employees across the globe?
ROLE AND RESPONSIBILITIES
We are looking for a driven and customer-centric Sr. Customer Success Manager to help our customers adopt, optimize, and realize maximum value from our SaaS platform. In this role, you will combine onboarding expertise, relationship management, and proactive engagement to ensure customers achieve their desired outcomes throughout their lifecycle.
What you’ll do:
- Own a defined book of business of low- to mid-touch accounts and build strong, trust-based relationships with key users and stakeholders.
- Lead onboarding and platform configuration for enterprise accounts, completing successful onboarding within ~90 days.
- Facilitate live onboarding sessions, training calls, and workflow walkthroughs to ensure early adoption.
- Utilize automation tools and standardized playbooks to streamline onboarding steps and communications, tracking and reporting on progress and defined metrics.
- Serve as the customer advocate—collect feedback, analyze usage patterns, identify friction points, and share insights with Product and Support teams to drive product utilization and customer ROI.
- Identify at-risk accounts, perform root-cause analysis, and partner with internal teams to develop mitigation plans.
- Participate in renewal preparation for your book of business and support expansion conversations.
- Partner with Sales to influence expansion and renewal outcomes.
BASIC QUALIFICATIONS
What we’re looking for:
- 5+ years of experience in Customer Success, onboarding, support, or operations in a SaaS environment.
- Proven ability to manage customer relationships and drive adoption in a structured, metrics-driven role.
- Strong written and verbal communication skills, including customer presentations or training delivery.
- Proficiency with CRM systems, automation tools, and (ideally) customer success platforms.
- Excellent organizational and time-management skills; comfortable managing multiple accounts simultaneously.
- Strong problem-solving abilities, with the confidence to troubleshoot issues and navigate complex scenarios.
- Ability to follow and improve standardized processes while maintaining a customer-first mindset.
PREFERRED QUALIFICATIONS
What’s in it for you:
- Hybrid work arrangements and competitive paid time off programs.
- Comprehensive commercial medical insurance coverage to meet all your healthcare needs.
- Competitive compensation with corporate bonus program & uncapped commission for quota-carrying Sales.
- A creative, innovative, and global working environment in the creative and software technology industry.
- Highly engaged Events Committee to keep work enjoyable.
- Reward & Recognition Programs (including President's Club for all functions).
- Professional onboarding program, including robust targeted training for Sales function.
- Development and advancement opportunities (high internal mobility across organization).
- Retirement planning options to save for your future, and so much more!
COMPENSATION
The US pay range for this position is $100,000.00-$130,000.00 annual base salary for external candidates with the appropriate level of experience. A corporate bonus will also be offered as part of this role. The final annual base salary offered will be based on location and experience level, and could be less for internal applicants depending upon experience. The job application window for this role is 30 days from the posting date.
Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
#LI-DNI
INTRODUCTION
Are you our “TYPE”? Named "One of the Most Innovative Companies in Design" by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world’s biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences. Want to learn more about who we are, what we do, and how you can become part of our team of over 1,000 talented employees across the globe?
ROLE AND RESPONSIBILITIES
We are looking for a driven and customer-centric Sr. Customer Success Manager to help our customers adopt, optimize, and realize maximum value from our SaaS platform. In this role, you will combine onboarding expertise, relationship management, and proactive engagement to ensure customers achieve their desired outcomes throughout their lifecycle.
What you’ll do:
- Own a defined book of business of low- to mid-touch accounts and build strong, trust-based relationships with key users and stakeholders.
- Lead onboarding and platform configuration for enterprise accounts, completing successful onboarding within ~90 days.
- Facilitate live onboarding sessions, training calls, and workflow walkthroughs to ensure early adoption.
- Utilize automation tools and standardized playbooks to streamline onboarding steps and communications, tracking and reporting on progress and defined metrics.
- Serve as the customer advocate—collect feedback, analyze usage patterns, identify friction points, and share insights with Product and Support teams to drive product utilization and customer ROI.
- Identify at-risk accounts, perform root-cause analysis, and partner with internal teams to develop mitigation plans.
- Participate in renewal preparation for your book of business and support expansion conversations.
- Partner with Sales to influence expansion and renewal outcomes.
BASIC QUALIFICATIONS
What we’re looking for:
- 5+ years of experience in Customer Success, onboarding, support, or operations in a SaaS environment.
- Proven ability to manage customer relationships and drive adoption in a structured, metrics-driven role.
- Strong written and verbal communication skills, including customer presentations or training delivery.
- Proficiency with CRM systems, automation tools, and (ideally) customer success platforms.
- Excellent organizational and time-management skills; comfortable managing multiple accounts simultaneously.
- Strong problem-solving abilities, with the confidence to troubleshoot issues and navigate complex scenarios.
- Ability to follow and improve standardized processes while maintaining a customer-first mindset.
PREFERRED QUALIFICATIONS
What’s in it for you:
- Hybrid work arrangements and competitive paid time off programs.
- Comprehensive commercial medical insurance coverage to meet all your healthcare needs.
- Competitive compensation with corporate bonus program & uncapped commission for quota-carrying Sales.
- A creative, innovative, and global working environment in the creative and software technology industry.
- Highly engaged Events Committee to keep work enjoyable.
- Reward & Recognition Programs (including President's Club for all functions).
- Professional onboarding program, including robust targeted training for Sales function.
- Development and advancement opportunities (high internal mobility across organization).
- Retirement planning options to save for your future, and so much more!
COMPENSATION
The US pay range for this position is $100,000.00-$130,000.00 annual base salary for external candidates with the appropriate level of experience. A corporate bonus will also be offered as part of this role. The final annual base salary offered will be based on location and experience level, and could be less for internal applicants depending upon experience. The job application window for this role is 30 days from the posting date.
Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
#LI-DNI
Customer Success Manager Job Roles in Massachusetts
See all 39+ Customer Success Manager Jobs in Massachusetts
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Search Customer Success Manager Jobs in MassachusettsCustomer Success Manager Jobs in Massachusetts: Frequently Asked Questions
Which companies sponsor visas for customer success managers in Massachusetts?
Boston-area SaaS companies have the strongest sponsorship track records for customer success manager roles in Massachusetts. HubSpot, Drift, Klaviyo, Rapid7, and Veeva Systems have all filed H-1B Labor Condition Applications for customer-facing roles. Enterprise software and life sciences firms in Waltham and Cambridge also appear regularly in DOL disclosure data for this role category.
Which visa types are most common for customer success manager roles in Massachusetts?
The H-1B is the most common visa for customer success manager roles in Massachusetts, provided the position requires a bachelor's degree in a specific field such as business, communications, or computer science. Australian nationals may qualify for the E-3. Candidates already holding OPT or STEM OPT through Massachusetts universities like Boston University or Northeastern are also frequently hired into sponsored roles.
Which cities in Massachusetts have the most customer success manager sponsorship jobs?
Boston accounts for the largest share of customer success manager sponsorship jobs in Massachusetts, particularly in the Seaport and Back Bay districts where SaaS and fintech firms are concentrated. Cambridge is a close second, given its proximity to MIT and Harvard and the cluster of life sciences and enterprise tech companies nearby. Waltham and Burlington also have notable employer density along the Route 128 technology corridor.
How to find customer success manager visa sponsorship jobs in Massachusetts?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse customer success manager openings in Massachusetts without sorting through employers who don't sponsor. You can filter by state and role to see which Boston-area and Route 128 corridor companies are actively hiring international candidates, saving significant time compared to reviewing unfiltered postings.
Are there any Massachusetts-specific considerations for customer success manager sponsorship candidates?
Massachusetts has a strong university pipeline through schools like Northeastern, Boston University, and UMass Amherst, which means OPT candidates are a familiar hire for local tech employers. The state's concentration of venture-backed SaaS startups means sponsorship willingness can vary significantly by company stage. Early-stage startups may lack prior H-1B filing experience, while Series B and later companies tend to have established immigration counsel and clearer sponsorship processes.
What is the prevailing wage for sponsored customer success manager jobs in Massachusetts?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.