Customer Success Manager Visa Sponsorship Jobs in Washington DC
Washington DC's customer success manager market is driven by government technology contractors, policy-focused SaaS firms, and associations headquartered in the district. Employers like Salesforce, AWS, and Palantir maintain DC-area offices with international hiring needs. Visa sponsorship for customer success manager roles is available, though competitive given the district's deep local talent pool.
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Get Access To All JobsWork Schedule
Standard Office Hours (40/wk)
Environmental Conditions
Office
Job Description
Thermo Fisher Scientific Inc. is the world leader in serving science, with revenues of $32 billion and more than 52,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support.
Division Summary
Launched in 2011 to enhance customer productivity, Unity Lab Services is one of Thermo Fisher Scientific’s five premier brands. We provide a single source for integrated lab service, support and supply management. IES (the internal acronym standing for Instrument and Enterprise Services Division) encompasses over 3600 global service professionals with the broadest service portfolio in the market coupled with access to a deep bench of domain expertise.
Position Summary
This role will cover the North West territory. The Customer Success Manager is an Inside Sales role focused on selling service products such as warranty extensions, maintenance and service contracts, and qualifications. This role involves building strong customer relationships, recognizing market trends, and collaborating with internal and external partners to increase market share and achieve financial goals.
What Will You Do?
- Inside Sales Activities: Focus on selling service products such as warranty extensions, maintenance and service contracts, and qualifications. Implement promotional and sales actions.
- Customer Support: Provide intensive support to assigned customers in collaboration with Service Contract Specialists (new business team) and Service leaders. As needed, visit customers for contract negotiations within the assigned region, with a readiness to travel 10-25%.
- Contract Renewals: Ensure timely contract renewals, including tracking deadlines, developing proposals, and following up to maintain and grow existing business.
- Customer Acquisition and Consulting: Actively acquire and consult with existing and new customers for the sale of service products.
- Sales Reporting: As required, prepare sales reports, statistics, and forecast summaries.
- System Utilization: Use SAP, Cloud for Service (C4S), and Salesforce (SFDC) systems for quote creation, edits and logging sales activities.
- Relationship Building: Build and maintain close and long-term business relationships through meetings, phone, and email contacts to communicate product and service information and capture strategic information.
- Financial Goals: Ensure the achievement of annual and quarterly financial goals by identifying, developing, and proactively pursuing relevant leads.
Minimum Requirements / Qualifications:
- Education: Bachelor’s degree in Business, Science, Finance or equivalent work experience preferred.
- Sales Skills: 3-5 yrs of sales experience with proven ability to qualify opportunities, and close deals. Capable of prioritizing, being effective, and strong negotiation skills. Prior experience in similar roles (sales, telesales, sales administration) in a corporate/matrix organization is preferred.
- Communication Skills: Excellent oral and written communication skills, with the ability to navigate different hierarchical levels and positions authoritatively.
- Organizational Skills: High level of organizational skills and self-discipline to optimize time management and efficiency in daily activities.
- Personal Attributes: High self-motivation, team spirit, flexibility, and a positive demeanor.
- Industry Knowledge: Knowledge in the field of instrumental analytics/life sciences.
- IT Skills: Excellent IT skills, including MS Office, SAP ERP, and CRM systems.
- Travel: Ability to travel to customer locations up to 25%; includes overnight travel.
- Values: Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement.
Compensation and Benefits
The hourly pay range estimated for this position based in Minnesota is $22.26–$33.39. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Work Schedule
Standard Office Hours (40/wk)
Environmental Conditions
Office
Job Description
Thermo Fisher Scientific Inc. is the world leader in serving science, with revenues of $32 billion and more than 52,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support.
Division Summary
Launched in 2011 to enhance customer productivity, Unity Lab Services is one of Thermo Fisher Scientific’s five premier brands. We provide a single source for integrated lab service, support and supply management. IES (the internal acronym standing for Instrument and Enterprise Services Division) encompasses over 3600 global service professionals with the broadest service portfolio in the market coupled with access to a deep bench of domain expertise.
Position Summary
This role will cover the North West territory. The Customer Success Manager is an Inside Sales role focused on selling service products such as warranty extensions, maintenance and service contracts, and qualifications. This role involves building strong customer relationships, recognizing market trends, and collaborating with internal and external partners to increase market share and achieve financial goals.
What Will You Do?
- Inside Sales Activities: Focus on selling service products such as warranty extensions, maintenance and service contracts, and qualifications. Implement promotional and sales actions.
- Customer Support: Provide intensive support to assigned customers in collaboration with Service Contract Specialists (new business team) and Service leaders. As needed, visit customers for contract negotiations within the assigned region, with a readiness to travel 10-25%.
- Contract Renewals: Ensure timely contract renewals, including tracking deadlines, developing proposals, and following up to maintain and grow existing business.
- Customer Acquisition and Consulting: Actively acquire and consult with existing and new customers for the sale of service products.
- Sales Reporting: As required, prepare sales reports, statistics, and forecast summaries.
- System Utilization: Use SAP, Cloud for Service (C4S), and Salesforce (SFDC) systems for quote creation, edits and logging sales activities.
- Relationship Building: Build and maintain close and long-term business relationships through meetings, phone, and email contacts to communicate product and service information and capture strategic information.
- Financial Goals: Ensure the achievement of annual and quarterly financial goals by identifying, developing, and proactively pursuing relevant leads.
Minimum Requirements / Qualifications:
- Education: Bachelor’s degree in Business, Science, Finance or equivalent work experience preferred.
- Sales Skills: 3-5 yrs of sales experience with proven ability to qualify opportunities, and close deals. Capable of prioritizing, being effective, and strong negotiation skills. Prior experience in similar roles (sales, telesales, sales administration) in a corporate/matrix organization is preferred.
- Communication Skills: Excellent oral and written communication skills, with the ability to navigate different hierarchical levels and positions authoritatively.
- Organizational Skills: High level of organizational skills and self-discipline to optimize time management and efficiency in daily activities.
- Personal Attributes: High self-motivation, team spirit, flexibility, and a positive demeanor.
- Industry Knowledge: Knowledge in the field of instrumental analytics/life sciences.
- IT Skills: Excellent IT skills, including MS Office, SAP ERP, and CRM systems.
- Travel: Ability to travel to customer locations up to 25%; includes overnight travel.
- Values: Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement.
Compensation and Benefits
The hourly pay range estimated for this position based in Minnesota is $22.26–$33.39. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Customer Success Manager Job Roles in Washington DC
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Search Customer Success Manager Jobs in Washington DCCustomer Success Manager Jobs in Washington DC: Frequently Asked Questions
Which companies sponsor visas for customer success managers in Washington DC?
Government-focused technology firms are the most active sponsors in DC. Companies like Palantir, Salesforce, AWS, Oracle, and Qualtrics have hired customer success managers in the DC area with H-1B visa sponsorship. Trade associations, policy-driven SaaS platforms, and federal IT contractors also sponsor this role, particularly when candidates bring specialized technical or account management backgrounds relevant to public sector clients.
Which visa types are most common for customer success manager roles in Washington DC?
The H-1B is the most common visa category for customer success managers in DC, provided the role meets the specialty occupation standard, typically requiring a bachelor's degree in business, communications, computer science, or a related field. Australians may qualify for the E-3 visa, and Canadians and Mexicans may pursue the TN visa under the USMCA. L-1 visa transfers are also possible for candidates already employed by a multinational firm.
How to find customer success manager visa sponsorship jobs in Washington DC?
Migrate Mate is built specifically for international candidates seeking visa sponsorship roles. You can filter by location to browse customer success manager openings in Washington DC from employers who have a documented history of sponsoring work visas. This is more targeted than general job searches, since Migrate Mate surfaces roles where sponsorship is an active part of the hiring process rather than an afterthought.
Which areas in Washington DC have the most customer success manager sponsorship jobs?
Most customer success manager roles in the DC region are concentrated in the District itself, particularly near K Street and the NoMa corridor where SaaS and government tech firms cluster. The broader metro area extends into Northern Virginia, especially Tysons Corner and Arlington, and suburban Maryland around Bethesda and Rockville, where health IT and federal contracting firms also hire customer success managers with sponsorship.
Are there specific considerations for customer success managers seeking sponsorship in Washington DC?
DC's customer success market skews heavily toward public sector and government-adjacent technology, so candidates with experience in federal, defense, or policy-facing accounts are more competitive for sponsored roles. The prevailing wage requirement under H-1B rules means employers must pay the DOL-determined wage for the DC metro area, which reflects the region's high cost of living. Candidates with a degree directly related to their account management or technical focus tend to have stronger sponsorship cases.
What is the prevailing wage for sponsored customer success manager jobs in Washington DC?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.