Customer Success Manager Visa Sponsorship Jobs in Utah
Utah's customer success manager market is anchored by tech employers in the Salt Lake City metro and the Silicon Slopes corridor, where companies like Adobe, Qualtrics, and Domo actively hire for CS roles. Lehi, Salt Lake City, and Provo concentrate the most sponsorship activity, driven by Utah's fast-growing SaaS and enterprise software sector.
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Get Access To All JobsINTRODUCTION
The Customer Success Manager is part of the Sustainability Solutions (S2) Account Management team, a subgroup of the Sustainability Solutions (S2) Customer Experience team which is accountable for the value we create for our customers. As such, the three core responsibilities of the role align with those of the Customer Experience team:
ROLE AND RESPONSIBILITIES
-
Customer Value Creation: When Conservice Sustainability Solutions (S2) begins our relationship with new benchmarking and S2 customers, Customer Success Managers on the Sustainability Solutions (S2) Account Management team will be actively involved in project management and client relations by working closely with external stakeholders to analyze customer needs and ensure deliverables are met.
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Customer Management: Once customers are established with our Sustainability Solutions (S2) services, the Customer Success Manager will continue to own the relationship to ensure that customers can see increasing value from the relationship with Conservice Sustainability Solutions (S2), which requires strong business acumen, problem-solving skills, and relationship-building ability.
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Internal Enablement: In addition to working directly with customers, the Customer Success Manager will have the opportunity to work with internal stakeholders to improve our products and offerings to drive growth continuously.
-
Own the relationship with management companies and ownership groups to address items related to compliance benchmarking, green loans, and data management. CSMs aim to increase value from the customer relationship with Conservice Sustainability Solutions (S2), which requires strong business acumen, problem-solving skills, and relationship-building ability. In addition to working directly with clients, CSMs work across squads/departments within Conservice to improve collaboration and process flow. The CSM is also responsible for:
-
Driving the growth of benchmarking services offerings including the Energy Star Certifications and the new Building Performance Standard (BPS) product.
-
Problem-solving (daily) with clients and internal stakeholders.
-
Ensuring deliverables are met within established timelines.
-
Managing projects that are assigned by clients or others within the company.
-
Professionally communicating with clients, team members, and other groups within Conservice.
-
Anticipating client needs and communicating with leadership to determine resources needed to complete these requests.
-
Understanding the nuances of the S2 product and what services are offered.
-
Working with associate managers, reporting specialists, setup specialists and others to resolve issues, handle escalations and complete work packages.
-
Demonstrating initiative and an ownership mindset, where individuals identify and own to completion value-creating opportunities for Conservice Sustainability Solutions (S2) customers, our internal operations and product, and our people.
-
Embracing the idea that value creation enables customers to partner with Conservice Sustainability Solutions (S2) perpetually and use every available opportunity to create value.
-
Regularly assist with audits to reconcile data across Salesforce, Energy Star Portfolio Manager (ESPM), and internal utility billing systems (Synergy).
-
Identify and troubleshoot specific data issues in Energy Star Portfolio Manager (ESPM).
-
Perform technical validations of data to verify that data accurately represents "whole building" usage and check for data overlaps or missing logs for specific utility services like Electricity and Natural Gas.
-
Utilize advanced technical tools to track and manage account health.
BASIC QUALIFICATIONS
-
Bachelor's Degree preferred (degree in engineering, sciences, sustainability or business is preferred)
-
Demonstrable interest/experience in sustainability and sustainability initiatives is preferred
-
Experience with SalesForce and/or Energy Star Portfolio Manager is preferred
-
Experience finding and fixing errors in complex data sets across different software platforms (like Salesforce and Energy Star).
-
A background in handling building data (electricity, gas, water) specifically for ESG or sustainability reporting.
-
At least 2-3 years of prior experience in account management, sales or customer success/service. May also hold certifications related to customer success management or relevant industry expertise.
-
Certifications related to customer success management or relevant industry expertise.
-
Customer success managers typically possess qualifications such as:
- Strong communication and interpersonal skills
- Deep understanding of the product or service offered
- Problem-solving abilities
- Analytical skills to assess customer data and feedback
- Project management skills
- A customer-centric mindset
INTRODUCTION
The Customer Success Manager is part of the Sustainability Solutions (S2) Account Management team, a subgroup of the Sustainability Solutions (S2) Customer Experience team which is accountable for the value we create for our customers. As such, the three core responsibilities of the role align with those of the Customer Experience team:
ROLE AND RESPONSIBILITIES
-
Customer Value Creation: When Conservice Sustainability Solutions (S2) begins our relationship with new benchmarking and S2 customers, Customer Success Managers on the Sustainability Solutions (S2) Account Management team will be actively involved in project management and client relations by working closely with external stakeholders to analyze customer needs and ensure deliverables are met.
-
Customer Management: Once customers are established with our Sustainability Solutions (S2) services, the Customer Success Manager will continue to own the relationship to ensure that customers can see increasing value from the relationship with Conservice Sustainability Solutions (S2), which requires strong business acumen, problem-solving skills, and relationship-building ability.
-
Internal Enablement: In addition to working directly with customers, the Customer Success Manager will have the opportunity to work with internal stakeholders to improve our products and offerings to drive growth continuously.
-
Own the relationship with management companies and ownership groups to address items related to compliance benchmarking, green loans, and data management. CSMs aim to increase value from the customer relationship with Conservice Sustainability Solutions (S2), which requires strong business acumen, problem-solving skills, and relationship-building ability. In addition to working directly with clients, CSMs work across squads/departments within Conservice to improve collaboration and process flow. The CSM is also responsible for:
-
Driving the growth of benchmarking services offerings including the Energy Star Certifications and the new Building Performance Standard (BPS) product.
-
Problem-solving (daily) with clients and internal stakeholders.
-
Ensuring deliverables are met within established timelines.
-
Managing projects that are assigned by clients or others within the company.
-
Professionally communicating with clients, team members, and other groups within Conservice.
-
Anticipating client needs and communicating with leadership to determine resources needed to complete these requests.
-
Understanding the nuances of the S2 product and what services are offered.
-
Working with associate managers, reporting specialists, setup specialists and others to resolve issues, handle escalations and complete work packages.
-
Demonstrating initiative and an ownership mindset, where individuals identify and own to completion value-creating opportunities for Conservice Sustainability Solutions (S2) customers, our internal operations and product, and our people.
-
Embracing the idea that value creation enables customers to partner with Conservice Sustainability Solutions (S2) perpetually and use every available opportunity to create value.
-
Regularly assist with audits to reconcile data across Salesforce, Energy Star Portfolio Manager (ESPM), and internal utility billing systems (Synergy).
-
Identify and troubleshoot specific data issues in Energy Star Portfolio Manager (ESPM).
-
Perform technical validations of data to verify that data accurately represents "whole building" usage and check for data overlaps or missing logs for specific utility services like Electricity and Natural Gas.
-
Utilize advanced technical tools to track and manage account health.
BASIC QUALIFICATIONS
-
Bachelor's Degree preferred (degree in engineering, sciences, sustainability or business is preferred)
-
Demonstrable interest/experience in sustainability and sustainability initiatives is preferred
-
Experience with SalesForce and/or Energy Star Portfolio Manager is preferred
-
Experience finding and fixing errors in complex data sets across different software platforms (like Salesforce and Energy Star).
-
A background in handling building data (electricity, gas, water) specifically for ESG or sustainability reporting.
-
At least 2-3 years of prior experience in account management, sales or customer success/service. May also hold certifications related to customer success management or relevant industry expertise.
-
Certifications related to customer success management or relevant industry expertise.
-
Customer success managers typically possess qualifications such as:
- Strong communication and interpersonal skills
- Deep understanding of the product or service offered
- Problem-solving abilities
- Analytical skills to assess customer data and feedback
- Project management skills
- A customer-centric mindset
Customer Success Manager Job Roles in Utah
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Search Customer Success Manager Jobs in UtahCustomer Success Manager Jobs in Utah: Frequently Asked Questions
Which companies sponsor visas for customer success managers in Utah?
Utah's Silicon Slopes corridor is home to several employers with documented H-1B visa sponsorship activity for customer success roles, including Adobe, Qualtrics, Domo, and Instructure. Larger enterprise software and SaaS companies in the Lehi and Salt Lake City areas tend to have established immigration programs and are the most consistent sponsors for customer success manager positions in the state.
Which visa types are most common for customer success manager roles in Utah?
The H-1B is the most common visa category for customer success managers in Utah, provided the role requires a bachelor's degree in a specific field such as business, communications, or a technical discipline. Candidates already in the U.S. on F-1 OPT or STEM OPT can work for a Utah employer before any H-1B petition is filed. The TN visa is available to Canadian and Mexican nationals where the role qualifies under USMCA-eligible occupations.
Which cities in Utah have the most customer success manager sponsorship jobs?
Salt Lake City and the Silicon Slopes cities, particularly Lehi, Draper, and Provo, account for the overwhelming majority of customer success manager sponsorship opportunities in Utah. This corridor is home to a dense concentration of SaaS, edtech, and enterprise software companies. Ogden sees some hiring activity as well, though at a much smaller scale compared to the Salt Lake metro area.
How to find customer success manager visa sponsorship jobs in Utah?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it easier to identify Utah employers actively willing to sponsor customer success manager roles. Rather than sifting through general job boards where sponsorship status is rarely disclosed, Migrate Mate surfaces roles where sponsorship is confirmed, so you can focus your applications on companies that are genuinely open to international candidates in this field.
Are there any Utah-specific factors that affect sponsorship for customer success manager roles?
Utah's Silicon Slopes tech ecosystem has produced a high density of venture-backed and publicly traded software companies, many of which have existing relationships with immigration counsel and established sponsorship processes. Brigham Young University and the University of Utah also generate a pipeline of international graduates who enter customer success roles locally. Employers here tend to be more sponsorship-aware than in states with smaller tech concentrations, though sponsorship is never guaranteed and depends on each employer's policies.
What is the prevailing wage for sponsored customer success manager jobs in Utah?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.