Customer Success Manager Visa Sponsorship Jobs in Virginia
Virginia's customer success manager market spans Northern Virginia's dense tech corridor, Richmond's growing SaaS scene, and government-adjacent software firms like Booz Allen Hamilton and Leidos. Companies along the Route 28 and Dulles Tech Corridor are active sponsors, with demand concentrated in enterprise software, cybersecurity, and federal contracting sectors.
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Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics (AR). We are a smart team of doers that work passionately to apply robotics solutions to solve real-world challenges that will transform our customers’ experiences in ways we can’t even imagine yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools you need to invent with us in ways that are rewarding, fulfilling and fun.
The Customer Success (CSM) team is the primary link between AR and Operations coaching site leaders on operational best practices, robotics systems and tools. You will work directly with operations leaders at Amazon Fulfillment and Transportation Centers to meet or exceed the as designed performance of their robotic technology and processes. You will identify operational pain-points, translate those into opportunities enabling product and/or process changes to improve system performance and customer sentiment. The successful candidate will work backwards from customer objectives and influence a broad range of operations, engineering, product, deployment, and solution stakeholders from Global Robotics and Central Operations to ensure North America operations, engineering, support, and other organizations become self-sufficient with Amazon Robotics’ technologies.
You will use your technical acumen, program management, organizational change management, and communication skills to align a broad range of support initiatives for the customer. You will own and drive execution excellence for your portion of the end-to-end support model (e.g., technical, operational, organizational, and educational) that span several teams, levels, and cross-functional business units.
At AR we value critical thinking, self-motivation, and thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM, you have a business outcome mindset, broad technical background, and a passion for problem-solving. You are a team player, use data to make decisions, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth’s most customer-centric experiences.
Key job responsibilities
- Develop and implement mechanisms and processes to enable your team to scale with a growing AR network, build subject matter expertise, and innovate to address the needs of operations and AR customers.
- Auditing adoption and improving effectiveness of safe and effective AR operational best practices within your portfolio or subject matter area of expertise.
- Identifying and addressing trending operational performance issues and improvement opportunities, and implementing solutions in fulfillment network.
- Facilitating network-wide rollouts of new robotic technologies and tools, and supporting operations’ launch of new robotic systems and continuous improvement initiatives.
- Identifying requirements and capturing “voice of the customer” product/service feedback to influence product design and development priorities.
- Coaching site leaders on AR best practices and robotics systems and tools.
- 50% travel expected.
A day in the life
The successful candidate will:
- Demonstrate excellent customer engagement skills through all levels of an organization and develop long term relationships based on earned trust and excellence.
- Have a relentless continuous improvement mindset collaborating with customers in identifying and prioritizing high business impact use cases for new or improved AR tools, processes, features and services.
- Possess a strong background in change management striving to provide seamless rollout experiences that ensures adoption.
- You are also expected to work independently and with ambiguity in a complex, fast-paced, and high-throughput environment where multi-tasking is required.
- Be a thought leader across Amazon organizations to knowledge share success mechanisms, mentor junior CSMs, and impact industry trends.
Amazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
BASIC QUALIFICATIONS
- Bachelor's degree in Science, Technology, Engineering, Math, or a related field
- Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
- Experience in a customer-facing role, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
PREFERRED QUALIFICATIONS
- Masters Degree in Engineering and/or relevant experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, DE, Wilmington - 131,300.00 - 177,600.00 USD annually
USA, NC, Charlotte - 131,300.00 - 177,600.00 USD annually
USA, NC, Garner - 131,300.00 - 177,600.00 USD annually
USA, TN, Nashville - 124,700.00 - 168,800.00 USD annually
USA, VA, Herndon - 131,300.00 - 177,600.00 USD annually
USA, VA, Richmond - 131,300.00 - 177,600.00 USD annually
USA, VA, Virginia Beach - 131,300.00 - 177,600.00 USD annually
DESCRIPTION
Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics (AR). We are a smart team of doers that work passionately to apply robotics solutions to solve real-world challenges that will transform our customers’ experiences in ways we can’t even imagine yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools you need to invent with us in ways that are rewarding, fulfilling and fun.
The Customer Success (CSM) team is the primary link between AR and Operations coaching site leaders on operational best practices, robotics systems and tools. You will work directly with operations leaders at Amazon Fulfillment and Transportation Centers to meet or exceed the as designed performance of their robotic technology and processes. You will identify operational pain-points, translate those into opportunities enabling product and/or process changes to improve system performance and customer sentiment. The successful candidate will work backwards from customer objectives and influence a broad range of operations, engineering, product, deployment, and solution stakeholders from Global Robotics and Central Operations to ensure North America operations, engineering, support, and other organizations become self-sufficient with Amazon Robotics’ technologies.
You will use your technical acumen, program management, organizational change management, and communication skills to align a broad range of support initiatives for the customer. You will own and drive execution excellence for your portion of the end-to-end support model (e.g., technical, operational, organizational, and educational) that span several teams, levels, and cross-functional business units.
At AR we value critical thinking, self-motivation, and thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM, you have a business outcome mindset, broad technical background, and a passion for problem-solving. You are a team player, use data to make decisions, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth’s most customer-centric experiences.
Key job responsibilities
- Develop and implement mechanisms and processes to enable your team to scale with a growing AR network, build subject matter expertise, and innovate to address the needs of operations and AR customers.
- Auditing adoption and improving effectiveness of safe and effective AR operational best practices within your portfolio or subject matter area of expertise.
- Identifying and addressing trending operational performance issues and improvement opportunities, and implementing solutions in fulfillment network.
- Facilitating network-wide rollouts of new robotic technologies and tools, and supporting operations’ launch of new robotic systems and continuous improvement initiatives.
- Identifying requirements and capturing “voice of the customer” product/service feedback to influence product design and development priorities.
- Coaching site leaders on AR best practices and robotics systems and tools.
- 50% travel expected.
A day in the life
The successful candidate will:
- Demonstrate excellent customer engagement skills through all levels of an organization and develop long term relationships based on earned trust and excellence.
- Have a relentless continuous improvement mindset collaborating with customers in identifying and prioritizing high business impact use cases for new or improved AR tools, processes, features and services.
- Possess a strong background in change management striving to provide seamless rollout experiences that ensures adoption.
- You are also expected to work independently and with ambiguity in a complex, fast-paced, and high-throughput environment where multi-tasking is required.
- Be a thought leader across Amazon organizations to knowledge share success mechanisms, mentor junior CSMs, and impact industry trends.
Amazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
BASIC QUALIFICATIONS
- Bachelor's degree in Science, Technology, Engineering, Math, or a related field
- Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
- Experience in a customer-facing role, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
PREFERRED QUALIFICATIONS
- Masters Degree in Engineering and/or relevant experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, DE, Wilmington - 131,300.00 - 177,600.00 USD annually
USA, NC, Charlotte - 131,300.00 - 177,600.00 USD annually
USA, NC, Garner - 131,300.00 - 177,600.00 USD annually
USA, TN, Nashville - 124,700.00 - 168,800.00 USD annually
USA, VA, Herndon - 131,300.00 - 177,600.00 USD annually
USA, VA, Richmond - 131,300.00 - 177,600.00 USD annually
USA, VA, Virginia Beach - 131,300.00 - 177,600.00 USD annually
Customer Success Manager Job Roles in Virginia
See all 124+ Customer Success Manager Jobs in Virginia
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Search Customer Success Manager Jobs in VirginiaCustomer Success Manager Jobs in Virginia: Frequently Asked Questions
Which companies in Virginia sponsor visas for customer success managers?
Northern Virginia is home to several active sponsors, including AWS (which runs major operations in Ashburn), Microsoft, Qualtrics, and Clarabridge (now part of Qualtrics). Federal technology contractors like Booz Allen Hamilton and SAIC also hire customer success managers, though sponsorship policies vary by role and business unit. Checking a company's recent H-1B visa disclosure data through the DOL OFLC portal is a reliable way to verify sponsorship history.
Which visa types are most common for customer success manager roles in Virginia?
The H-1B is the most common visa category for customer success managers in Virginia, provided the role requires a specific bachelor's degree in a related field such as business, computer science, or communications. Candidates from Australia may qualify for the E-3 visa, and Canadian and Mexican nationals may be eligible under the TN visa. L-1B transfers are also used when candidates move intra-company from an overseas office to a Virginia location.
How to find customer success manager visa sponsorship jobs in Virginia?
Migrate Mate is built specifically for international job seekers and filters customer success manager roles in Virginia by visa sponsorship status, saving you the time of manually screening employers. Rather than sorting through hundreds of general postings, you can browse Virginia-specific CSM openings where sponsorship has been confirmed or is explicitly offered, making your job search more targeted from the start.
Which cities in Virginia have the most customer success manager sponsorship jobs?
The Northern Virginia region, particularly Arlington, Reston, Herndon, and McLean, concentrates the largest share of CSM sponsorship opportunities due to the Dulles Tech Corridor and proximity to federal agencies. Richmond is a secondary hub, with SaaS and fintech firms adding CSM headcount. Norfolk and Charlottesville see smaller but growing demand, particularly from healthcare technology and university-linked startups.
Are there any Virginia-specific factors that affect visa sponsorship for customer success managers?
Virginia's high concentration of federal contractors creates a nuance worth knowing: some CSM roles tied to government programs may require security clearances or U.S. citizenship, which eliminates sponsorship as an option. For purely commercial SaaS and tech employers in Northern Virginia, this is less of a concern. Virginia also participates in no state-level immigration programs, so federal visa rules apply uniformly. Prevailing wage requirements under the H-1B are determined by the DOL and reflect Northern Virginia's competitive market rates.
What is the prevailing wage for sponsored customer success manager jobs in Virginia?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.