Customer Success Manager Visa Sponsorship Jobs in New York
New York's tech and SaaS sector runs deep, with companies like Salesforce, HubSpot, and Datadog maintaining major offices across Manhattan and Brooklyn. Customer success manager roles here span fintech, adtech, and enterprise software, drawing strong demand for international candidates with client-facing experience and domain expertise.
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Get Access To All JobsINTRODUCTION
Elevate the customer experience by spearheading transformative success strategies and infusing your leadership insights to inspire teams and cultivate lasting customer relationships. As a Customer Success Director within JPMC’s Central Infrastructure Platforms team, you will lead efforts to enhance the impact of the Customer Success team. You will oversee customer success initiatives, promote customer health metrics, and manage the onboarding journey, focusing on product adoption, expansion, and retention for some of our largest customers. As a leader in this space, you establish best practices and closely collaborate with a cross-functional team to deliver exceptional customer experiences.
Job responsibilities
- Develops and executes a comprehensive customer success strategy through proactive engagement, onboarding, product adoption, expansion, and execution, while considering past and current strategies to identify opportunities for improvement and align with company objectives
- Coaches the team on account meeting best practices including communications, customer retention, research, and expansion
- Builds and owns the strategy for key success metrics to track customer health, adoption, retention rates, and customer satisfactions (CSAT), and delivers these metrics to leadership
- Takes a customer-first view which ties back to how the product impacts our customer groups
- Supports an internal JPMC line of business as an internal customer of our central Infrastructure Platform (IP) organization
- Supports customer broadly as their cloud tech advisor and navigator of the IP org which includes private and public cloud platforms, products, abstraction layers, and tooling
- Leads a cross-functional matrixed resources including Solutions Architects, Customer Success Analysts, and Operational/Production support resources
- Drives annual planning and delivery structures in collaboration with customers, beginning with strategic annual planning sessions
- Identifies shared customers goals and areas where IP enablement is essential, aligning IP owners to drive delivery towards these objectives
Required qualifications, capabilities, and skills
- 8+ years of experience or equivalent expertise in customer success roles in product or technology
- Experience managing customer bases with technology applications and advising teams on best practices
- Proven ability to influence the adoption and retention of our products across a diverse customer base
- Demonstrated prior experience leading a team across highly matrixed and complex organizations while delivering value at scale
- Demonstrated knowledge of both public and private cloud offerings as well as technical proficiency across compute, databases, networking, machine learning, and data analytics domains
- Exhibit strong writing and communication skills with experience constructing technical business cases, calculating ROIs, and developing strategic plans
- Communicate effectively at an executive level, tailoring messages to individual customers by adding contextual relevance
- Strong writing and communication skills with experience constructing technical business cases and developing strategic plans
- Experience within technical account management, professional services, or customer advisory roles
Preferred qualifications, capabilities, and skills
- Experience in a business to business (B2B), software as a service (SaaS), or technology environment
- Advanced knowledge of the product development life cycle, technical design, and data analytics
- Knowledge of customer consumption and renewal patterns
- Certifications in AWS (SA Associate level preferred), or equivalent in Azure and/or GCP
- Familiarity with waterfall and agile methodologies, preferring waterfall for customer initiatives and agile for downstream collaboration
- Strong problem-solving skills and ability to adapt to changing business needs and priorities
- Experience in utilizing data-driven insights to inform product development and customer success strategies
About us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
INTRODUCTION
Elevate the customer experience by spearheading transformative success strategies and infusing your leadership insights to inspire teams and cultivate lasting customer relationships. As a Customer Success Director within JPMC’s Central Infrastructure Platforms team, you will lead efforts to enhance the impact of the Customer Success team. You will oversee customer success initiatives, promote customer health metrics, and manage the onboarding journey, focusing on product adoption, expansion, and retention for some of our largest customers. As a leader in this space, you establish best practices and closely collaborate with a cross-functional team to deliver exceptional customer experiences.
Job responsibilities
- Develops and executes a comprehensive customer success strategy through proactive engagement, onboarding, product adoption, expansion, and execution, while considering past and current strategies to identify opportunities for improvement and align with company objectives
- Coaches the team on account meeting best practices including communications, customer retention, research, and expansion
- Builds and owns the strategy for key success metrics to track customer health, adoption, retention rates, and customer satisfactions (CSAT), and delivers these metrics to leadership
- Takes a customer-first view which ties back to how the product impacts our customer groups
- Supports an internal JPMC line of business as an internal customer of our central Infrastructure Platform (IP) organization
- Supports customer broadly as their cloud tech advisor and navigator of the IP org which includes private and public cloud platforms, products, abstraction layers, and tooling
- Leads a cross-functional matrixed resources including Solutions Architects, Customer Success Analysts, and Operational/Production support resources
- Drives annual planning and delivery structures in collaboration with customers, beginning with strategic annual planning sessions
- Identifies shared customers goals and areas where IP enablement is essential, aligning IP owners to drive delivery towards these objectives
Required qualifications, capabilities, and skills
- 8+ years of experience or equivalent expertise in customer success roles in product or technology
- Experience managing customer bases with technology applications and advising teams on best practices
- Proven ability to influence the adoption and retention of our products across a diverse customer base
- Demonstrated prior experience leading a team across highly matrixed and complex organizations while delivering value at scale
- Demonstrated knowledge of both public and private cloud offerings as well as technical proficiency across compute, databases, networking, machine learning, and data analytics domains
- Exhibit strong writing and communication skills with experience constructing technical business cases, calculating ROIs, and developing strategic plans
- Communicate effectively at an executive level, tailoring messages to individual customers by adding contextual relevance
- Strong writing and communication skills with experience constructing technical business cases and developing strategic plans
- Experience within technical account management, professional services, or customer advisory roles
Preferred qualifications, capabilities, and skills
- Experience in a business to business (B2B), software as a service (SaaS), or technology environment
- Advanced knowledge of the product development life cycle, technical design, and data analytics
- Knowledge of customer consumption and renewal patterns
- Certifications in AWS (SA Associate level preferred), or equivalent in Azure and/or GCP
- Familiarity with waterfall and agile methodologies, preferring waterfall for customer initiatives and agile for downstream collaboration
- Strong problem-solving skills and ability to adapt to changing business needs and priorities
- Experience in utilizing data-driven insights to inform product development and customer success strategies
About us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Customer Success Manager Job Roles in New York
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Search Customer Success Manager Jobs in New YorkCustomer Success Manager Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for customer success managers in New York?
Enterprise software and SaaS companies are among the most active sponsors for customer success manager roles in New York. Companies like Salesforce, MongoDB, Datadog, and Twilio have New York offices and documented histories of H-1B sponsorship. Fintech firms including Stripe and Bloomberg also hire customer success managers and have sponsored international workers. Sponsorship is not guaranteed and varies by role, team, and hiring cycle.
Which visa types are most common for customer success manager roles in New York?
The H-1B is the most common visa for customer success managers in New York, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a directly related field such as business, communications, or computer science. Candidates from Australia may qualify for the E-3, and Canadian and Mexican nationals can explore the TN visa under the management consultant or other applicable categories. Each pathway has distinct requirements and timelines.
Which cities in New York have the most customer success manager sponsorship jobs?
Manhattan is by far the primary concentration point, particularly Midtown and Lower Manhattan where SaaS, fintech, and adtech companies cluster. Brooklyn's tech corridor around DUMBO has seen growing demand as startups and mid-size software companies expand their customer success teams. Outside New York City, sponsorship opportunities for this role are significantly more limited, making the metro area the practical focus for international candidates.
How to find customer success manager visa sponsorship jobs in New York?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it practical to search for customer success manager roles in New York without sorting through companies that don't sponsor. The platform is built for international candidates, so listings are matched to relevant visa categories. Filtering by New York and the customer success manager role type surfaces employers actively open to sponsorship, saving significant research time compared to general job searches.
Are there any New York-specific considerations for customer success manager sponsorship?
New York's prevailing wage requirements for H-1B roles reflect the city's high cost of living, meaning employers must offer compensation meeting Department of Labor wage levels for the specific role and location. Customer success manager roles in New York are typically classified at Level II or III, which carries higher wage thresholds than the same title in smaller markets. Candidates should confirm a prospective employer has experience navigating New York-specific LCA filings before committing to the sponsorship process.
What is the prevailing wage for sponsored customer success manager jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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