Customer Success Manager Visa Sponsorship Jobs in New York
New York's tech and SaaS sector runs deep, with companies like Salesforce, HubSpot, and Datadog maintaining major offices across Manhattan and Brooklyn. Customer success manager roles here span fintech, adtech, and enterprise software, drawing strong demand for international candidates with client-facing experience and domain expertise.
Find Customer Success Manager JobsOverview
Showing 5 of 881+ Customer Success Manager Jobs in New York with Visa Sponsorship
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 881+ Customer Success Manager Jobs in New York with Visa Sponsorship
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Manager Jobs in New York with Visa Sponsorship.
Get Access To All JobsAbout the Team
DoorDash Commerce Platform is DoorDash's first restaurant software-as-a-service business unit – offering a suite of products and services across online ordering, branded mobile apps, loyalty solutions, and more that enable merchants to reach customers through their own first-party channels.
Our newly launched Commerce Platform Merchant Success Operations pod focuses on ensuring merchants have a seamless experience not only during onboarding and launch, but throughout their lifecycle with our platform. Our team strives to drive long-term success by helping merchants adopt our products, grow their business, and realize ongoing value.
Within this pod, the Customer Success team plays a critical role in retention, adoption, and merchant growth. This team owns the post-launch experience, proactively working to ensure merchants are successful, engaged, and continuing to see value from our platform.
About the Role
The Customer Success Manager (CSM) is responsible for owning and driving the ongoing success of our small-to-medium-sized (SMB) merchants using DoorDash Commerce Platform products. This role is the primary point of contact post-launch, ensuring merchants adopt our products, achieve their goals, and continue to grow their business over time.
The CSM acts as the merchants' "quarterback" post-launch — proactively managing relationships, identifying risks, coordinating cross-functional teams, and driving outcomes that improve retention, adoption, and overall merchant satisfaction.
On a day-to-day basis, this means working closely with onboarding, sales, support, and product teams to ensure merchants continue to succeed after launch:
- Managing a portfolio of merchants and serving as the primary owner of the post-launch customer experience
- Driving ongoing engagement through check-ins, performance reviews, and proactive outreach
- Monitoring account health, identifying churn risks early, and building action plans to address them
- Coordinating with internal teams (Support, Product, Operations, Sales) to resolve issues and unblock merchant progress
- Ensuring merchants are fully utilizing our suite of products, including Online Ordering, mobile apps, loyalty, and CRM tools
- Managing escalations and high-risk situations with a solutions-oriented mindset
- Tracking action items and ensuring consistent follow-through so nothing falls through the cracks
- Gathering and synthesizing merchant feedback to inform product improvements and operational processes
As the first Customer Success Manager in this organization, this role will also help define and build the foundation of the Customer Success function, including playbooks, processes, and account health frameworks.
You're excited about this opportunity because you will…
- Own a portfolio of merchants and directly impact retention, growth, and customer satisfaction
- Build strong relationships with merchants and become a trusted advisor to their business
- Proactively identify risks and drive solutions before they escalate into churn
- Lead customer conversations, including performance reviews, escalation calls, and strategic check-ins
- Partner cross-functionally with Product, Support, Sales, and Operations to resolve issues and improve the merchant experience
- Become a subject matter expert on DoorDash Commerce Platform products and how merchants use them to grow
- Use data (orders, revenue, engagement) to inform decisions and guide customer conversations
- Help define and build Customer Success processes, playbooks, and best practices from the ground up
- Operate in a fast-paced, evolving environment where you can take ownership and drive meaningful impact
- Identify opportunities to improve workflows, product adoption, and merchant outcomes
We're excited about you because…
- Bachelor's degree or equivalent work experience
- 3–5 years of experience in customer success, account management, onboarding, or other customer-facing roles within a technology, SaaS, or marketplace environment
- Proven ability to manage a portfolio of accounts and drive outcomes with strong ownership and accountability
- Exceptional written and verbal communication skills, with the ability to handle challenging or high-emotion conversations
- Experience identifying customer risk, managing escalations, and driving retention
- Strong problem-solving skills with the ability to diagnose root causes and develop actionable solutions
- Ability to manage multiple priorities and track follow-through with strong attention to detail
- Experience working cross-functionally with internal teams to resolve issues and drive results
- Bias for action and ability to operate effectively in ambiguous, fast-paced environments
- Tech-savvy and comfortable understanding product functionality and troubleshooting issues at a high level
Applications for this position are accepted on an ongoing basis.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.
About the Team
DoorDash Commerce Platform is DoorDash's first restaurant software-as-a-service business unit – offering a suite of products and services across online ordering, branded mobile apps, loyalty solutions, and more that enable merchants to reach customers through their own first-party channels.
Our newly launched Commerce Platform Merchant Success Operations pod focuses on ensuring merchants have a seamless experience not only during onboarding and launch, but throughout their lifecycle with our platform. Our team strives to drive long-term success by helping merchants adopt our products, grow their business, and realize ongoing value.
Within this pod, the Customer Success team plays a critical role in retention, adoption, and merchant growth. This team owns the post-launch experience, proactively working to ensure merchants are successful, engaged, and continuing to see value from our platform.
About the Role
The Customer Success Manager (CSM) is responsible for owning and driving the ongoing success of our small-to-medium-sized (SMB) merchants using DoorDash Commerce Platform products. This role is the primary point of contact post-launch, ensuring merchants adopt our products, achieve their goals, and continue to grow their business over time.
The CSM acts as the merchants' "quarterback" post-launch — proactively managing relationships, identifying risks, coordinating cross-functional teams, and driving outcomes that improve retention, adoption, and overall merchant satisfaction.
On a day-to-day basis, this means working closely with onboarding, sales, support, and product teams to ensure merchants continue to succeed after launch:
- Managing a portfolio of merchants and serving as the primary owner of the post-launch customer experience
- Driving ongoing engagement through check-ins, performance reviews, and proactive outreach
- Monitoring account health, identifying churn risks early, and building action plans to address them
- Coordinating with internal teams (Support, Product, Operations, Sales) to resolve issues and unblock merchant progress
- Ensuring merchants are fully utilizing our suite of products, including Online Ordering, mobile apps, loyalty, and CRM tools
- Managing escalations and high-risk situations with a solutions-oriented mindset
- Tracking action items and ensuring consistent follow-through so nothing falls through the cracks
- Gathering and synthesizing merchant feedback to inform product improvements and operational processes
As the first Customer Success Manager in this organization, this role will also help define and build the foundation of the Customer Success function, including playbooks, processes, and account health frameworks.
You're excited about this opportunity because you will…
- Own a portfolio of merchants and directly impact retention, growth, and customer satisfaction
- Build strong relationships with merchants and become a trusted advisor to their business
- Proactively identify risks and drive solutions before they escalate into churn
- Lead customer conversations, including performance reviews, escalation calls, and strategic check-ins
- Partner cross-functionally with Product, Support, Sales, and Operations to resolve issues and improve the merchant experience
- Become a subject matter expert on DoorDash Commerce Platform products and how merchants use them to grow
- Use data (orders, revenue, engagement) to inform decisions and guide customer conversations
- Help define and build Customer Success processes, playbooks, and best practices from the ground up
- Operate in a fast-paced, evolving environment where you can take ownership and drive meaningful impact
- Identify opportunities to improve workflows, product adoption, and merchant outcomes
We're excited about you because…
- Bachelor's degree or equivalent work experience
- 3–5 years of experience in customer success, account management, onboarding, or other customer-facing roles within a technology, SaaS, or marketplace environment
- Proven ability to manage a portfolio of accounts and drive outcomes with strong ownership and accountability
- Exceptional written and verbal communication skills, with the ability to handle challenging or high-emotion conversations
- Experience identifying customer risk, managing escalations, and driving retention
- Strong problem-solving skills with the ability to diagnose root causes and develop actionable solutions
- Ability to manage multiple priorities and track follow-through with strong attention to detail
- Experience working cross-functionally with internal teams to resolve issues and drive results
- Bias for action and ability to operate effectively in ambiguous, fast-paced environments
- Tech-savvy and comfortable understanding product functionality and troubleshooting issues at a high level
Applications for this position are accepted on an ongoing basis.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.
Customer Success Manager Job Roles in New York
See all 881+ Customer Success Manager Jobs in New York
Sign up for free to filter by visa type, set job alerts, and find employers with verified sponsorship history.
Search Customer Success Manager Jobs in New YorkCustomer Success Manager Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for customer success managers in New York?
Enterprise software and SaaS companies are among the most active sponsors for customer success manager roles in New York. Companies like Salesforce, MongoDB, Datadog, and Twilio have New York offices and documented histories of H-1B visa sponsorship. Fintech firms including Stripe and Bloomberg also hire customer success managers and have sponsored international workers. Sponsorship is not guaranteed and varies by role, team, and hiring cycle.
Which visa types are most common for customer success manager roles in New York?
The H-1B is the most common visa for customer success managers in New York, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a directly related field such as business, communications, or computer science. Candidates from Australia may qualify for the E-3 visa, and Canadian and Mexican nationals can explore the TN visa under the management consultant or other applicable categories. Each pathway has distinct requirements and timelines.
Which cities in New York have the most customer success manager sponsorship jobs?
Manhattan is by far the primary concentration point, particularly Midtown and Lower Manhattan where SaaS, fintech, and adtech companies cluster. Brooklyn's tech corridor around DUMBO has seen growing demand as startups and mid-size software companies expand their customer success teams. Outside New York City, sponsorship opportunities for this role are significantly more limited, making the metro area the practical focus for international candidates.
How to find customer success manager visa sponsorship jobs in New York?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it practical to search for customer success manager roles in New York without sorting through companies that don't sponsor. The platform is built for international candidates, so listings are matched to relevant visa categories. Filtering by New York and the customer success manager role type surfaces employers actively open to sponsorship, saving significant research time compared to general job searches.
Are there any New York-specific considerations for customer success manager sponsorship?
New York's prevailing wage requirements for H-1B roles reflect the city's high cost of living, meaning employers must offer compensation meeting Department of Labor wage levels for the specific role and location. Customer success manager roles in New York are typically classified at Level II or III, which carries higher wage thresholds than the same title in smaller markets. Candidates should confirm a prospective employer has experience navigating New York-specific LCA filings before committing to the sponsorship process.
What is the prevailing wage for sponsored customer success manager jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.