Customer Success Manager Visa Sponsorship Jobs in Ohio
Ohio's customer success manager market is anchored by major employers like Salesforce, Oracle, and NCR in Columbus, along with a growing SaaS and fintech presence in Cleveland and Cincinnati. Several of these companies have established H-1B sponsorship histories, making Ohio a realistic target for international candidates with B2B software or enterprise account management backgrounds.
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Get Access To All JobsINTRODUCTION
This role must be based in the Cincinnati area to support a strategic, enterprise-level client with fully centralized local teams and requires regular in-person engagement.
About us:
Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. We help some of the world’s largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes to help them compete in the constantly changing world of online retail. Our mission is to empower teams to win in the future of eCommerce, and we do it by building first-to-market technology, solving complex problems with our customers, and bringing expertise, collaboration, and innovation to our work every single day.
Why work at Pacvue?
- Be on the cutting edge - Pacvue is transforming the way brands and sellers win online. Our product uses machine learning, artificial intelligence, and data to make intelligent decisions and recommendations.
- Have fun – we have an energetic and passionate team with a joint mission to win and help our brands and sellers succeed.
- Learn – from the best! Our team is full of talented people who want to help you learn, grow – providing you with mentorship, the industry’s best practices and thought leadership.
- Grow fast – the eCommerce industry has grown fast in the past 2-3 years. Pacvue has grown even faster than most high-tech companies in the market.
About the role:
The Senior Customer Success Manager manages a portfolio of clients and partners with senior team members on complex enterprise accounts. Liaising with internal departments, you will be our clients’ key point of contact, addressing and resolving their issues, while benefiting from the support of our dedicated Customer Success, Account Management, Product, and Engineering teams. The successful candidate will utilize their tremendous client management acumen to produce successful outcomes in a deadline-driven environment. With our expanding department and new CS initiatives, the ideal candidate will contribute to the development and improvement of internal processes and workflows in collaboration with the broader team.
Responsibilities:
- Make customers successful by providing high quality technical support and service.
- Foster account growth/expansion via new products and markets by executing against established account plans and identifying opportunities to share with senior team members.
- Provide tactical support for priority accounts and support broader account strategy development in partnership with senior team members.
- Proactively identify and escalate complex client issues to senior team members as needed.
- Develop deep expertise in the Pacvue platform and retail media landscape and contribute to internal knowledge-sharing initiatives. Support webinars or training sessions in partnership with senior team members as needed.
- Collaborate with the Pacvue Training and Education team to build out content for product onboarding and education.
- Identify process improvement opportunities and collaborate with the team to enhance current workflows.
- Educate users on latest SaaS platform features.
- Address technical issues relating to software function and upgrades.
- Share client feedback and insights with the R&D team to help inform feature enhancements.
- Create product reports and recreate errors for documentation and communication with developers.
Skills & Qualifications:
- 3+ years of digital/search advertising work experience and domain knowledge
- 2+ years experience in any of the following ecommerce advertising platforms: Amazon, Walmart, Instacart, Pacvue, Criteo or CitrusAds (experience with Pacvue strongly preferred)
- Familiarity with Amazon DSP, Amazon Marketing Cloud, and other display offerings in retail media a strong plus
- Experience with social commerce platforms, like TikTok, a plus
- Customer success, consulting service or pre-sales experience and expertise a plus
- Great interpersonal skills, team player and customer service focused attitude
- High threshold for working in an ambiguous, fast paced environment start-up like environment - figuring it out and adapting as you go
- Ability to operate simultaneously and effectively in both tactical and strategic modes
- Strong analytical skills
- Moderate Excel skills
Benefits:
- Unlimited Paid Time Off
- Paid Holidays and Floating Holidays
- Medical, Dental, Vision, FSA/HSA, Life Insurance and Pet Insurance
- 401k with Employer Match
- Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization
- Paid Parental Leave
The annual base salary range for this position is $90,000-$105,000 USD. The actual salary will vary depending on the applicant’s experience, skills, and abilities as well as internal equity and market data for their location. This position is also eligible for an additional annual bonus compensation through one of Pacvue’s highly attractive incentive plans, full details will be provided during the recruitment process.
Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
INTRODUCTION
This role must be based in the Cincinnati area to support a strategic, enterprise-level client with fully centralized local teams and requires regular in-person engagement.
About us:
Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. We help some of the world’s largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes to help them compete in the constantly changing world of online retail. Our mission is to empower teams to win in the future of eCommerce, and we do it by building first-to-market technology, solving complex problems with our customers, and bringing expertise, collaboration, and innovation to our work every single day.
Why work at Pacvue?
- Be on the cutting edge - Pacvue is transforming the way brands and sellers win online. Our product uses machine learning, artificial intelligence, and data to make intelligent decisions and recommendations.
- Have fun – we have an energetic and passionate team with a joint mission to win and help our brands and sellers succeed.
- Learn – from the best! Our team is full of talented people who want to help you learn, grow – providing you with mentorship, the industry’s best practices and thought leadership.
- Grow fast – the eCommerce industry has grown fast in the past 2-3 years. Pacvue has grown even faster than most high-tech companies in the market.
About the role:
The Senior Customer Success Manager manages a portfolio of clients and partners with senior team members on complex enterprise accounts. Liaising with internal departments, you will be our clients’ key point of contact, addressing and resolving their issues, while benefiting from the support of our dedicated Customer Success, Account Management, Product, and Engineering teams. The successful candidate will utilize their tremendous client management acumen to produce successful outcomes in a deadline-driven environment. With our expanding department and new CS initiatives, the ideal candidate will contribute to the development and improvement of internal processes and workflows in collaboration with the broader team.
Responsibilities:
- Make customers successful by providing high quality technical support and service.
- Foster account growth/expansion via new products and markets by executing against established account plans and identifying opportunities to share with senior team members.
- Provide tactical support for priority accounts and support broader account strategy development in partnership with senior team members.
- Proactively identify and escalate complex client issues to senior team members as needed.
- Develop deep expertise in the Pacvue platform and retail media landscape and contribute to internal knowledge-sharing initiatives. Support webinars or training sessions in partnership with senior team members as needed.
- Collaborate with the Pacvue Training and Education team to build out content for product onboarding and education.
- Identify process improvement opportunities and collaborate with the team to enhance current workflows.
- Educate users on latest SaaS platform features.
- Address technical issues relating to software function and upgrades.
- Share client feedback and insights with the R&D team to help inform feature enhancements.
- Create product reports and recreate errors for documentation and communication with developers.
Skills & Qualifications:
- 3+ years of digital/search advertising work experience and domain knowledge
- 2+ years experience in any of the following ecommerce advertising platforms: Amazon, Walmart, Instacart, Pacvue, Criteo or CitrusAds (experience with Pacvue strongly preferred)
- Familiarity with Amazon DSP, Amazon Marketing Cloud, and other display offerings in retail media a strong plus
- Experience with social commerce platforms, like TikTok, a plus
- Customer success, consulting service or pre-sales experience and expertise a plus
- Great interpersonal skills, team player and customer service focused attitude
- High threshold for working in an ambiguous, fast paced environment start-up like environment - figuring it out and adapting as you go
- Ability to operate simultaneously and effectively in both tactical and strategic modes
- Strong analytical skills
- Moderate Excel skills
Benefits:
- Unlimited Paid Time Off
- Paid Holidays and Floating Holidays
- Medical, Dental, Vision, FSA/HSA, Life Insurance and Pet Insurance
- 401k with Employer Match
- Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization
- Paid Parental Leave
The annual base salary range for this position is $90,000-$105,000 USD. The actual salary will vary depending on the applicant’s experience, skills, and abilities as well as internal equity and market data for their location. This position is also eligible for an additional annual bonus compensation through one of Pacvue’s highly attractive incentive plans, full details will be provided during the recruitment process.
Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Customer Success Manager Job Roles in Ohio
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Search Customer Success Manager Jobs in OhioCustomer Success Manager Jobs in Ohio: Frequently Asked Questions
Which companies sponsor visas for customer success managers in Ohio?
Columbus-based employers are the most active sponsors for customer success manager roles in Ohio. Oracle has a significant presence there and a consistent H-1B filing history. Salesforce, SAP, and several mid-sized SaaS companies operating out of Columbus and Cleveland have also sponsored CSMs. Healthcare IT firms like Change Healthcare and Veeva Systems, which hire customer success talent in Ohio, have filed H-1B petitions for similar client-facing roles.
Which visa types are most common for customer success manager roles in Ohio?
The H-1B is the most common visa category for customer success managers in Ohio. USCIS classifies these roles as specialty occupations when the position requires a bachelor's degree in a relevant field such as business, communications, or information technology. Candidates already holding L-1B or O-1 status may also transfer into CSM roles. Australian citizens can explore the E-3 visa, which follows the same specialty occupation standard but has no annual lottery.
Which cities in Ohio have the most customer success manager sponsorship jobs?
Columbus is Ohio's primary hub for customer success manager sponsorship, driven by a dense concentration of technology, insurance, and financial services companies. Cleveland supports CSM hiring in healthcare IT and enterprise software, with employers like Hyland and CBIZ active in that market. Cincinnati has a smaller but growing presence, particularly in logistics technology and consumer goods software. Dublin and Westerville, suburbs of Columbus, also host significant corporate offices with CSM teams.
How to find customer success manager visa sponsorship jobs in Ohio?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it practical for international candidates targeting customer success manager roles in Ohio. Rather than sorting through general postings, you can browse CSM openings at Ohio employers that have demonstrated sponsorship history. Focusing your search on Columbus-based technology and SaaS companies will return the highest volume of relevant results, since that metro has the densest concentration of sponsor-eligible employers in the state.
Are there any Ohio-specific factors that affect customer success manager visa sponsorship?
Ohio's lower cost of living compared to coastal tech markets means prevailing wage requirements for customer success managers are generally set at lower thresholds than in San Francisco or New York, which can make sponsorship more financially straightforward for mid-sized employers. Ohio State University and Case Western Reserve produce graduates who enter CSM pipelines, creating familiarity among local employers with international candidate hiring. Companies in Ohio's insurance and healthcare IT sectors tend to have established HR infrastructure for managing H-1B filings.
What is the prevailing wage for sponsored customer success manager jobs in Ohio?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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