Customer Success Manager Visa Sponsorship Jobs in Ohio
Ohio's customer success manager market is anchored by major employers like Salesforce, Oracle, and NCR in Columbus, along with a growing SaaS and fintech presence in Cleveland and Cincinnati. Several of these companies have established H-1B visa sponsorship histories, making Ohio a realistic target for international candidates with B2B software or enterprise account management backgrounds.
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Get Access To All JobsJob Summary
We are seeking a proactive and personable Senior Client Success Manager to nurture long-term relationships with our clients and ensure a seamless client experience. The Senior CSM will act as the main point of contact for assigned clients, understand their needs, and coordinate with internal teams to deliver tailored solutions that drive satisfaction and retention.
Key Responsibilities
- Build and maintain strong, long-term relationships with a portfolio of clients, focusing on satisfaction, retention, and success
- Serve as the primary point of contact for client inquiries, issues, and escalations
- Monitor client satisfaction and implement improvements as needed
- Drive product/service adoption by educating clients, providing tailored recommendations, and guiding them through best practices
- Monitor client health and engagement metrics, proactively identifying risks and opportunities
- Develop and execute retention strategies that increase client loyalty and reduce churn
- Lead regular client check-ins, success reviews, and feedback sessions to reinforce value and uncover unmet needs
- Act as the voice of the client internally, working with product, support, and sales teams to improve offerings and experiences
- Support onboarding and training initiatives to ensure clients are set up for long-term success
- Identify and nurture potential expansion opportunities through upselling or cross-selling
- Maintain accurate records of account activity, engagement, and growth opportunities in CRM systems
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Communications, or related field
- 3+ years of experience in account management, client services, or a similar role
- Strong interpersonal and communication skills, both written and verbal
- Ability to manage multiple accounts and projects simultaneously
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite
- Problem-solving mindset and a customer-first attitude
About us
From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!
Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.
We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.
At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.
Amazing growth requires amazing employees. Are you up to the challenge?
We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!
MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.
We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!
Job Summary
We are seeking a proactive and personable Senior Client Success Manager to nurture long-term relationships with our clients and ensure a seamless client experience. The Senior CSM will act as the main point of contact for assigned clients, understand their needs, and coordinate with internal teams to deliver tailored solutions that drive satisfaction and retention.
Key Responsibilities
- Build and maintain strong, long-term relationships with a portfolio of clients, focusing on satisfaction, retention, and success
- Serve as the primary point of contact for client inquiries, issues, and escalations
- Monitor client satisfaction and implement improvements as needed
- Drive product/service adoption by educating clients, providing tailored recommendations, and guiding them through best practices
- Monitor client health and engagement metrics, proactively identifying risks and opportunities
- Develop and execute retention strategies that increase client loyalty and reduce churn
- Lead regular client check-ins, success reviews, and feedback sessions to reinforce value and uncover unmet needs
- Act as the voice of the client internally, working with product, support, and sales teams to improve offerings and experiences
- Support onboarding and training initiatives to ensure clients are set up for long-term success
- Identify and nurture potential expansion opportunities through upselling or cross-selling
- Maintain accurate records of account activity, engagement, and growth opportunities in CRM systems
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Communications, or related field
- 3+ years of experience in account management, client services, or a similar role
- Strong interpersonal and communication skills, both written and verbal
- Ability to manage multiple accounts and projects simultaneously
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite
- Problem-solving mindset and a customer-first attitude
About us
From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!
Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.
We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.
At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.
Amazing growth requires amazing employees. Are you up to the challenge?
We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!
MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.
We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!
Customer Success Manager Job Roles in Ohio
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Search Customer Success Manager Jobs in OhioCustomer Success Manager Jobs in Ohio: Frequently Asked Questions
Which companies sponsor visas for customer success managers in Ohio?
Columbus-based employers are the most active sponsors for customer success manager roles in Ohio. Oracle has a significant presence there and a consistent H-1B filing history. Salesforce, SAP, and several mid-sized SaaS companies operating out of Columbus and Cleveland have also sponsored CSMs. Healthcare IT firms like Change Healthcare and Veeva Systems, which hire customer success talent in Ohio, have filed H-1B petitions for similar client-facing roles.
Which visa types are most common for customer success manager roles in Ohio?
The H-1B is the most common visa category for customer success managers in Ohio. USCIS classifies these roles as specialty occupations when the position requires a bachelor's degree in a relevant field such as business, communications, or information technology. Candidates already holding L-1B or O-1 visa status may also transfer into CSM roles. Australian citizens can explore the E-3 visa, which follows the same specialty occupation standard but has no annual lottery.
Which cities in Ohio have the most customer success manager sponsorship jobs?
Columbus is Ohio's primary hub for customer success manager sponsorship, driven by a dense concentration of technology, insurance, and financial services companies. Cleveland supports CSM hiring in healthcare IT and enterprise software, with employers like Hyland and CBIZ active in that market. Cincinnati has a smaller but growing presence, particularly in logistics technology and consumer goods software. Dublin and Westerville, suburbs of Columbus, also host significant corporate offices with CSM teams.
How to find customer success manager visa sponsorship jobs in Ohio?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it practical for international candidates targeting customer success manager roles in Ohio. Rather than sorting through general postings, you can browse CSM openings at Ohio employers that have demonstrated sponsorship history. Focusing your search on Columbus-based technology and SaaS companies will return the highest volume of relevant results, since that metro has the densest concentration of sponsor-eligible employers in the state.
Are there any Ohio-specific factors that affect customer success manager visa sponsorship?
Ohio's lower cost of living compared to coastal tech markets means prevailing wage requirements for customer success managers are generally set at lower thresholds than in San Francisco or New York, which can make sponsorship more financially straightforward for mid-sized employers. Ohio State University and Case Western Reserve produce graduates who enter CSM pipelines, creating familiarity among local employers with international candidate hiring. Companies in Ohio's insurance and healthcare IT sectors tend to have established HR infrastructure for managing H-1B filings.
What is the prevailing wage for sponsored customer success manager jobs in Ohio?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.