Customer Success Manager Visa Sponsorship Jobs in Maryland
Maryland's customer success manager market draws heavily from the state's cybersecurity, government technology, and federal contracting sectors, with major employers concentrated in Baltimore, Bethesda, and the Washington D.C. corridor. Companies like Tenable, Leidos, and Booz Allen Hamilton have active sponsorship track records for customer-facing technical roles.
Find Customer Success Manager JobsOverview
Showing 5 of 69+ Customer Success Manager Jobs in Maryland with Visa Sponsorship
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 69+ Customer Success Manager Jobs in Maryland with Visa Sponsorship
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Manager Jobs in Maryland with Visa Sponsorship.
Get Access To All JobsJob Title: Customer Success Manager
Location: US - Remote
OptymEdge is advancing global ophthalmology clinical trials through the Acuvera Suite—Certify, Capture, and Imaging—bringing digital transformation to visual function endpoints. To support this growth, we are seeking a Customer Success & Strategic Growth Manager to support and execute value realization, strengthen sponsor and CRO partnerships, and unlock long-term account expansion.
Primary Purpose
This client-facing role blends customer success, strategic account management, and commercial insight. You will partner with key global sponsors, oversee engagement across the customer lifecycle, and convert operational excellence into deeper, multi-service relationships. You will also contribute to the development of scalable CS frameworks that support OptymEdge’s growth trajectory.
Responsibilities
1. Strategic Account Leadership
- Serve as the primary point of contact for assigned strategic accounts
- Lead onboarding, adoption, and continuous value delivery across Certify, Capture, and Imaging modules
- Conduct structured governance meetings, QBRs, and planning sessions with client stakeholders
- Build multi-level, trust-based relationships anchored in scientific credibility and shared goals
- Identify risks early and drive cross-functional resolution to maintain delivery excellence
2. Growth & Expansion Opportunities
- Identify upsell, cross-sell, and multi-service expansion opportunities in partnership with Commercial and Business Development teams
- Contribute to the development of long-term partnership and account growth strategies
- Partner with Business Development on renewals, pricing input, and proposal development
- Track and report NRR, account health indicators, and expansion pipeline activity
3. Cross-Functional Partnership
- Collaborate with Delivery, Clinical, Product, Technology, and Marketing teams to ensure consistent execution
- Translate customer insights into actionable product and service improvement recommendations
- Contribute to value stories, case studies, and customer success narratives
- Serve as the internal voice of the customer to support alignment across teams
4. Operational Excellence & Scaling
- Contribute to the development and refinement of scalable CS processes, playbooks, and engagement frameworks
- Build and maintain account health models and standardized reporting dashboards
- Leverage CRM and analytics tools for forecasting, engagement tracking, and risk signaling
- Support knowledge sharing and onboarding activities as the CS function grows
Qualifications
- Bachelor’s/Master’s in Life Sciences, Business, or related field.
- 5+ years in customer success, strategic account management, or clinical operations.
- Experience with eClinical or digital health systems.
- Strong communication, stakeholder management, and commercial awareness
Bonus Points
- Experience in ophthalmology clinical research or endpoint services
- Familiarity with eSource, imaging, or certification platforms
- Experience in growth-stage or transformation-focused organizations
- Proficiency with Salesforce or similar CRM platforms
Emmes Group: Building a better future for us all.
OptymEdge is part of The Emmes Group. Emmes is transforming the future of clinical research, bringing the promise of new medical discovery closer within reach for patients. Emmes Group was founded as Emmes more than 47 years ago, becoming one of the primary clinical research providers to the US government before expanding into public-private partnerships and commercial biopharma. Emmes has built industry leading capabilities in cell and gene therapy, vaccines and infectious diseases, ophthalmology, rare diseases, and neuroscience.
We believe the work we do will have a direct impact on patients’ lives and act accordingly. We strive to build a collaborative culture at the intersection of being a performance and people driven company. We’re looking for talented professionals eager to help advance clinical research as we work to embed innovation into the fabric of our company. If you share our motivations and passion in research, come join us!
Why work at Emmes?
At Emmes, your actions and hard work will have a direct impact on public health initiatives, both globally and in our local communities with opportunities for volunteerism through our Emmes Cares community engagement program. We offer a competitive benefits package focused on the health and needs of our growing workforce, including:
- Flexible Approved Time Off
- Tuition Reimbursement
- 401k Retirement Plan
- Work From Home Anywhere in the US
- Maternal/Paternal Leave
- Casual Dress Code & Work Environment
CONNECT WITH US!
Follow us on Twitter - @EmmesCRO
Find us on LinkedIn - Emmes
The Emmes Company, LLC is an equal opportunity employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
LI-Remote
Job Title: Customer Success Manager
Location: US - Remote
OptymEdge is advancing global ophthalmology clinical trials through the Acuvera Suite—Certify, Capture, and Imaging—bringing digital transformation to visual function endpoints. To support this growth, we are seeking a Customer Success & Strategic Growth Manager to support and execute value realization, strengthen sponsor and CRO partnerships, and unlock long-term account expansion.
Primary Purpose
This client-facing role blends customer success, strategic account management, and commercial insight. You will partner with key global sponsors, oversee engagement across the customer lifecycle, and convert operational excellence into deeper, multi-service relationships. You will also contribute to the development of scalable CS frameworks that support OptymEdge’s growth trajectory.
Responsibilities
1. Strategic Account Leadership
- Serve as the primary point of contact for assigned strategic accounts
- Lead onboarding, adoption, and continuous value delivery across Certify, Capture, and Imaging modules
- Conduct structured governance meetings, QBRs, and planning sessions with client stakeholders
- Build multi-level, trust-based relationships anchored in scientific credibility and shared goals
- Identify risks early and drive cross-functional resolution to maintain delivery excellence
2. Growth & Expansion Opportunities
- Identify upsell, cross-sell, and multi-service expansion opportunities in partnership with Commercial and Business Development teams
- Contribute to the development of long-term partnership and account growth strategies
- Partner with Business Development on renewals, pricing input, and proposal development
- Track and report NRR, account health indicators, and expansion pipeline activity
3. Cross-Functional Partnership
- Collaborate with Delivery, Clinical, Product, Technology, and Marketing teams to ensure consistent execution
- Translate customer insights into actionable product and service improvement recommendations
- Contribute to value stories, case studies, and customer success narratives
- Serve as the internal voice of the customer to support alignment across teams
4. Operational Excellence & Scaling
- Contribute to the development and refinement of scalable CS processes, playbooks, and engagement frameworks
- Build and maintain account health models and standardized reporting dashboards
- Leverage CRM and analytics tools for forecasting, engagement tracking, and risk signaling
- Support knowledge sharing and onboarding activities as the CS function grows
Qualifications
- Bachelor’s/Master’s in Life Sciences, Business, or related field.
- 5+ years in customer success, strategic account management, or clinical operations.
- Experience with eClinical or digital health systems.
- Strong communication, stakeholder management, and commercial awareness
Bonus Points
- Experience in ophthalmology clinical research or endpoint services
- Familiarity with eSource, imaging, or certification platforms
- Experience in growth-stage or transformation-focused organizations
- Proficiency with Salesforce or similar CRM platforms
Emmes Group: Building a better future for us all.
OptymEdge is part of The Emmes Group. Emmes is transforming the future of clinical research, bringing the promise of new medical discovery closer within reach for patients. Emmes Group was founded as Emmes more than 47 years ago, becoming one of the primary clinical research providers to the US government before expanding into public-private partnerships and commercial biopharma. Emmes has built industry leading capabilities in cell and gene therapy, vaccines and infectious diseases, ophthalmology, rare diseases, and neuroscience.
We believe the work we do will have a direct impact on patients’ lives and act accordingly. We strive to build a collaborative culture at the intersection of being a performance and people driven company. We’re looking for talented professionals eager to help advance clinical research as we work to embed innovation into the fabric of our company. If you share our motivations and passion in research, come join us!
Why work at Emmes?
At Emmes, your actions and hard work will have a direct impact on public health initiatives, both globally and in our local communities with opportunities for volunteerism through our Emmes Cares community engagement program. We offer a competitive benefits package focused on the health and needs of our growing workforce, including:
- Flexible Approved Time Off
- Tuition Reimbursement
- 401k Retirement Plan
- Work From Home Anywhere in the US
- Maternal/Paternal Leave
- Casual Dress Code & Work Environment
CONNECT WITH US!
Follow us on Twitter - @EmmesCRO
Find us on LinkedIn - Emmes
The Emmes Company, LLC is an equal opportunity employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
LI-Remote
Customer Success Manager Job Roles in Maryland
See all 69+ Customer Success Manager Jobs in Maryland
Sign up for free to filter by visa type, set job alerts, and find employers with verified sponsorship history.
Search Customer Success Manager Jobs in MarylandCustomer Success Manager Jobs in Maryland: Frequently Asked Questions
Which companies sponsor visas for customer success managers in Maryland?
Federal contractors and cybersecurity firms are among the most active sponsors in Maryland. Companies like Tenable, Leidos, SAIC, and Booz Allen Hamilton have sponsored work visas for customer-facing roles. SaaS companies with government-sector clients, particularly those headquartered in the Baltimore-Washington corridor, also sponsor customer success managers when candidates bring specialized technical or domain expertise.
Which visa types are most common for customer success manager roles in Maryland?
The H-1B visa is the most common visa category for customer success managers in Maryland, though it requires the role to qualify as a specialty occupation, which generally means demonstrating that a specific bachelor's degree in a relevant field is a standard requirement. L-1B visas are an option for intracompany transfers with specialized knowledge. TN visas cover Canadian and Mexican nationals in qualifying management or technical categories.
Which cities in Maryland have the most customer success manager sponsorship jobs?
Bethesda and Rockville in Montgomery County see the highest concentration of customer success manager sponsorship opportunities, driven by proximity to federal agencies and tech contractors. Baltimore is the second major hub, particularly for healthcare IT, cybersecurity, and financial services firms. Columbia and Annapolis also have a growing presence of mid-size SaaS and government technology companies that hire for these roles.
How to find customer success manager visa sponsorship jobs in Maryland?
Migrate Mate filters job listings specifically for visa sponsorship, making it easier to identify Maryland employers actively open to sponsoring customer success manager candidates. Rather than sifting through general job boards, you can browse roles confirmed as sponsorship-eligible, filtered to Maryland's key markets including Bethesda, Baltimore, and the broader D.C. corridor where government tech and cybersecurity hiring is concentrated.
Are there any Maryland-specific considerations for customer success managers seeking visa sponsorship?
Maryland's strong federal contracting sector means some customer success manager roles require security clearances, which are generally only available to U.S. citizens or permanent residents, effectively limiting sponsorship at those firms. However, the state's commercial cybersecurity and healthcare IT sectors do actively sponsor. Candidates with experience in government-adjacent software, compliance tools, or federal agency workflows tend to be more competitive with Maryland employers who sponsor.
What is the prevailing wage for sponsored customer success manager jobs in Maryland?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.