Customer Success Manager Visa Sponsorship Jobs in Kentucky
Customer success manager roles in Kentucky are concentrated in Louisville and Lexington, where healthcare technology, logistics, and enterprise software companies actively hire. Employers like Humana, Appriss, and Stonewall Kitchen have sponsored international talent for customer-facing roles. Kentucky's growing tech sector means visa sponsorship opportunities for customer success managers are increasing across the state.
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Get Access To All JobsJob Function: Repair & Service
Location:
US
Work Location (for field-based positions): Louisville, KY, US
Work Flexibility: Field-based
Pay Range: $71,000 - $92,200
Job ID: 5468
Customer Success Utilization Manager
Location: Field position | Based in Louisville, KY
Company: KARL STORZ North America
Drive adoption. Empower clinicians. Transform the Operating Room (OR) experience.
At KARL STORZ, we’re redefining surgical innovation through advanced operating room integration and visualization technologies. As a Customer Success Utilization Manager (CSUM), you’ll play a critical role in ensuring customers achieve maximum success and value from our OR and video integration systems.
In this high-impact, customer-facing role, you’ll serve as a trusted consultant and subject matter expert, guiding hospitals and clinical teams through seamless post-installation deployment, training, and long-term utilization strategies. You’ll partner closely with sales and technical teams to deliver an exceptional customer experience - turning satisfied clients into brand advocates.
What You’ll Do
- Lead post-installation onboarding and project management for OR/Video integration systems.
- Deliver customized education, workflow optimization, and utilization strategies for clinical teams.
- Analyze usage data to drive adoption, performance, and product expansion opportunities.
- Conduct Quarterly Business Reviews with executive stakeholders to review key metrics and outcomes.
- Collaborate cross-functionally with sales, service, and product teams to ensure customer success.
- Continuously improve onboarding materials, documentation, and training programs.
What You Bring
- 2–3 years of Operating Room, Sales, or Service experience (medical device or technical AV preferred).
- Strong technical acumen and ability to translate complex systems into clear, actionable training.
- Exceptional communication, organizational, and relationship-building skills.
- Bachelor’s degree required (technical or healthcare focus preferred).
- Passion for customer satisfaction, continuous learning, and driving measurable results.
- Willingness to travel 50% up to 80% regionally.
Why Join Us
- Make a direct impact on surgical care and patient outcomes.
- Work with cutting-edge OR technology at a globally respected medical device leader.
- Collaborate with an innovative, mission-driven team that values curiosity, integrity, and excellence.
Empower the future of surgical innovation—apply today
Who we are:
KARL STORZ is an independent, family-owned company headquartered in Germany’s renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and operating room integration to benefit patients and healthcare providers alike.
With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create—it’s about the lives we change, together.
MA Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Eligible Employee Benefits
- Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too!
- 3 weeks vacation, 11 holidays plus paid sick time
- Up to 8 weeks of 100% paid company parental leave; includes maternal/ paternal leave, adoption, and fostering of a child.
- 401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
- Section 125 Flexible Spending Accounts
- Life, STD, LTD & LTC Insurance
- We prepay your tuition up to $5,250 per year! - Tuition pre-reimbursement
- Fitness reimbursement of up to $200 annually
- And much more!
KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply with all applicable KARL STORZ policies and procedures.
KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at taoperations@karlstorz.com.
Get in Contact
5468
Job Function: Repair & Service
Location:
US
Work Location (for field-based positions): Louisville, KY, US
Work Flexibility: Field-based
Pay Range: $71,000 - $92,200
Job ID: 5468
Customer Success Utilization Manager
Location: Field position | Based in Louisville, KY
Company: KARL STORZ North America
Drive adoption. Empower clinicians. Transform the Operating Room (OR) experience.
At KARL STORZ, we’re redefining surgical innovation through advanced operating room integration and visualization technologies. As a Customer Success Utilization Manager (CSUM), you’ll play a critical role in ensuring customers achieve maximum success and value from our OR and video integration systems.
In this high-impact, customer-facing role, you’ll serve as a trusted consultant and subject matter expert, guiding hospitals and clinical teams through seamless post-installation deployment, training, and long-term utilization strategies. You’ll partner closely with sales and technical teams to deliver an exceptional customer experience - turning satisfied clients into brand advocates.
What You’ll Do
- Lead post-installation onboarding and project management for OR/Video integration systems.
- Deliver customized education, workflow optimization, and utilization strategies for clinical teams.
- Analyze usage data to drive adoption, performance, and product expansion opportunities.
- Conduct Quarterly Business Reviews with executive stakeholders to review key metrics and outcomes.
- Collaborate cross-functionally with sales, service, and product teams to ensure customer success.
- Continuously improve onboarding materials, documentation, and training programs.
What You Bring
- 2–3 years of Operating Room, Sales, or Service experience (medical device or technical AV preferred).
- Strong technical acumen and ability to translate complex systems into clear, actionable training.
- Exceptional communication, organizational, and relationship-building skills.
- Bachelor’s degree required (technical or healthcare focus preferred).
- Passion for customer satisfaction, continuous learning, and driving measurable results.
- Willingness to travel 50% up to 80% regionally.
Why Join Us
- Make a direct impact on surgical care and patient outcomes.
- Work with cutting-edge OR technology at a globally respected medical device leader.
- Collaborate with an innovative, mission-driven team that values curiosity, integrity, and excellence.
Empower the future of surgical innovation—apply today
Who we are:
KARL STORZ is an independent, family-owned company headquartered in Germany’s renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and operating room integration to benefit patients and healthcare providers alike.
With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create—it’s about the lives we change, together.
MA Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Eligible Employee Benefits
- Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too!
- 3 weeks vacation, 11 holidays plus paid sick time
- Up to 8 weeks of 100% paid company parental leave; includes maternal/ paternal leave, adoption, and fostering of a child.
- 401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
- Section 125 Flexible Spending Accounts
- Life, STD, LTD & LTC Insurance
- We prepay your tuition up to $5,250 per year! - Tuition pre-reimbursement
- Fitness reimbursement of up to $200 annually
- And much more!
KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply with all applicable KARL STORZ policies and procedures.
KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at taoperations@karlstorz.com.
Get in Contact
5468
Customer Success Manager Job Roles in Kentucky
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Search Customer Success Manager Jobs in KentuckyCustomer Success Manager Jobs in Kentucky: Frequently Asked Questions
Which companies sponsor visas for customer success managers in Kentucky?
Louisville-based Humana is one of Kentucky's largest employers and has a history of sponsoring H-1B visas for technology and client-facing roles. Appriss, a data analytics firm headquartered in Louisville, and healthcare IT companies clustered around the Louisville metro have also filed sponsorship petitions for customer success positions. Smaller SaaS and logistics technology firms in Lexington occasionally sponsor as well, though less frequently than enterprise-scale employers.
Which visa types are most common for customer success manager roles in Kentucky?
The H-1B is the most common visa category for customer success managers in Kentucky, particularly when the role requires a bachelor's degree in business, communications, or a related field and involves specialized product knowledge. Some employers also consider the L-1B for intracompany transfers into customer success functions. TN visas are an option for Canadian and Mexican nationals in qualifying managerial or technical roles, depending on how the position is defined.
Which cities in Kentucky have the most customer success manager sponsorship jobs?
Louisville accounts for the majority of customer success manager visa sponsorship activity in Kentucky, driven by its concentration of healthcare technology, logistics, and financial services firms. Lexington is a secondary hub, with a growing presence of software and analytics companies tied to the University of Kentucky's research ecosystem. Bowling Green and northern Kentucky communities near Cincinnati also have some employer activity, though at a much smaller scale than Louisville.
How to find customer success manager visa sponsorship jobs in Kentucky?
Migrate Mate is built specifically for international job seekers and filters customer success manager roles in Kentucky by visa sponsorship status, so you're not sifting through listings from employers unwilling to sponsor. The platform surfaces roles from companies with documented sponsorship histories in the state. Searching by role and filtering to Kentucky on Migrate Mate is the most direct way to identify active opportunities without wasting time on positions that won't support your visa.
Are there any Kentucky-specific considerations for customer success manager sponsorship?
Kentucky's prevailing wage requirements for H-1B positions apply at the Louisville and Lexington metropolitan levels, so salaries must meet Department of Labor wage determinations for the specific work location. Customer success manager roles at Kentucky's larger healthcare and technology employers tend to meet these thresholds more reliably than smaller regional firms. Graduates from the University of Kentucky and University of Louisville on OPT should verify that their employer can file an H-1B petition well before their OPT authorization expires.
What is the prevailing wage for sponsored customer success manager jobs in Kentucky?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.