Customer Success Manager Visa Sponsorship Jobs in Florida
Florida's customer success manager market spans Miami's fintech and Latin American SaaS hubs, Orlando's tech and hospitality software firms, and Tampa's growing cybersecurity sector. Companies like Amadeus, Chewy, and Citrix have sponsored customer success roles in the state, making Florida one of the more active sponsorship markets in the Southeast.
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Revive is a dynamic and innovative organization specializing in healthcare delivery and technology. We pride ourselves on delivering exceptional products/services and building strong, long-lasting relationships with our valued clients.
This is a remote (U.S. based) position however occasional travel to support customer meetings, events, implementations, and strategic relationship development.
Customer Success Manager II
The Customer Success Manager II independently manages a complex portfolio of customer relationships with accountability for customer health, retention, renewals, growth, program performance, and value realization. The CSM II serves as a strategic advisor to customers and brokers, translates utilization and outcomes data into actionable recommendations, manages risks and escalations, and coordinates cross-functional resources to deliver strong customer and business outcomes.
Duties
- Own an assigned book of business with accountability for customer health, retention, renewal readiness, revenue protection, and growth.
- Lead renewal strategy and execution for assigned accounts, including contract review, rate recommendations, customer positioning, negotiation support, and timely completion of required documentation.
- Develop and advance cross-sell and upsell opportunities by identifying customer needs, building value-based recommendations, and partnering with Sales and leadership to close opportunities.
- Serve as a trusted advisor to customers and brokers on program strategy, utilization, engagement, organizational needs, service scope, and available Revive solutions.
- Lead strategic account planning, including customer goals, stakeholder mapping, risks, engagement strategy, renewal plan, and growth opportunities.
- Analyze utilization, engagement, outcomes, service quality, and financial/ROI data; create executive-ready insights and recommendations that demonstrate value and guide customer decisions.
- Lead quarterly and annual business reviews for assigned accounts and tailor recommendations to the customer's workforce, benefits strategy, and business priorities.
- Identify leading indicators of churn or dissatisfaction, develop recovery plans, coordinate contract saves, and maintain clear ownership and timelines for at-risk accounts.
- Oversee implementations, platform migrations, benefit changes, and customer transitions to ensure delivery aligns with contract requirements and intended customer/member experience.
- Manage complex customer complaints and escalations, coordinating Product, Clinical, Operations, Provider Relations, Quality, Reporting, Finance, Marketing, Contracts, and other teams as needed.
- Maintain accurate CRM and forecasting data, including account health, renewal status, risks, opportunities, economic buyers, decision-makers, and next steps.
- Actively capture and synthesize Voice of the Customer and Voice of the Member insights to influence service delivery, Product priorities, customer communications, and internal process improvements.
- Use AI-enabled and digital productivity tools responsibly to improve analysis, workflow efficiency, customer preparation, and scalability.
- Participate in customer presentations, finalist meetings, RFP/RFQ support, annual meetings, events, and other strategic relationship-building opportunities.
- Travel as needed to support customer meetings, events, implementations, and strategic relationship development.
Requirements
- Bachelor's degree or equivalent combination of education and relevant professional experience preferred.
- 3-5+ years of progressive experience in Customer Success, strategic account management, employee benefits, healthcare/digital health, SaaS, or related B2B client management.
- Demonstrated experience independently managing a customer portfolio with responsibility for retention, renewals, and/or revenue growth.
- Strong consultative and commercial skills with the ability to connect customer needs to solutions and business outcomes.
- Ability to interpret customer data and translate utilization, engagement, outcomes, and financial information into clear recommendations and value stories.
- Excellent executive communication, presentation, negotiation, written communication, and stakeholder-management skills.
- Experience managing customer risk, escalations, implementation complexity, and competing priorities.
- Proficiency with CRM systems, digital platforms, reporting/analytics tools, and Microsoft Office or equivalent productivity tools.
- Ability to lead through influence in a matrixed, cross-functional environment.
Preferred Qualifications
- Experience in digital health, healthcare, employee benefits, behavioral health, EAP, virtual care, health plans, benefits consulting, or healthcare SaaS.
- Experience working with brokers, consultants, HR/Benefits leaders, or other employer decision-makers.
- Experience with customer health scoring, forecasting, ROI/value realization, account planning, or change management.
About us:
Revive is a dynamic and innovative organization specializing in healthcare delivery and technology. We pride ourselves on delivering exceptional products/services and building strong, long-lasting relationships with our valued clients.
This is a remote (U.S. based) position however occasional travel to support customer meetings, events, implementations, and strategic relationship development.
Customer Success Manager II
The Customer Success Manager II independently manages a complex portfolio of customer relationships with accountability for customer health, retention, renewals, growth, program performance, and value realization. The CSM II serves as a strategic advisor to customers and brokers, translates utilization and outcomes data into actionable recommendations, manages risks and escalations, and coordinates cross-functional resources to deliver strong customer and business outcomes.
Duties
- Own an assigned book of business with accountability for customer health, retention, renewal readiness, revenue protection, and growth.
- Lead renewal strategy and execution for assigned accounts, including contract review, rate recommendations, customer positioning, negotiation support, and timely completion of required documentation.
- Develop and advance cross-sell and upsell opportunities by identifying customer needs, building value-based recommendations, and partnering with Sales and leadership to close opportunities.
- Serve as a trusted advisor to customers and brokers on program strategy, utilization, engagement, organizational needs, service scope, and available Revive solutions.
- Lead strategic account planning, including customer goals, stakeholder mapping, risks, engagement strategy, renewal plan, and growth opportunities.
- Analyze utilization, engagement, outcomes, service quality, and financial/ROI data; create executive-ready insights and recommendations that demonstrate value and guide customer decisions.
- Lead quarterly and annual business reviews for assigned accounts and tailor recommendations to the customer's workforce, benefits strategy, and business priorities.
- Identify leading indicators of churn or dissatisfaction, develop recovery plans, coordinate contract saves, and maintain clear ownership and timelines for at-risk accounts.
- Oversee implementations, platform migrations, benefit changes, and customer transitions to ensure delivery aligns with contract requirements and intended customer/member experience.
- Manage complex customer complaints and escalations, coordinating Product, Clinical, Operations, Provider Relations, Quality, Reporting, Finance, Marketing, Contracts, and other teams as needed.
- Maintain accurate CRM and forecasting data, including account health, renewal status, risks, opportunities, economic buyers, decision-makers, and next steps.
- Actively capture and synthesize Voice of the Customer and Voice of the Member insights to influence service delivery, Product priorities, customer communications, and internal process improvements.
- Use AI-enabled and digital productivity tools responsibly to improve analysis, workflow efficiency, customer preparation, and scalability.
- Participate in customer presentations, finalist meetings, RFP/RFQ support, annual meetings, events, and other strategic relationship-building opportunities.
- Travel as needed to support customer meetings, events, implementations, and strategic relationship development.
Requirements
- Bachelor's degree or equivalent combination of education and relevant professional experience preferred.
- 3-5+ years of progressive experience in Customer Success, strategic account management, employee benefits, healthcare/digital health, SaaS, or related B2B client management.
- Demonstrated experience independently managing a customer portfolio with responsibility for retention, renewals, and/or revenue growth.
- Strong consultative and commercial skills with the ability to connect customer needs to solutions and business outcomes.
- Ability to interpret customer data and translate utilization, engagement, outcomes, and financial information into clear recommendations and value stories.
- Excellent executive communication, presentation, negotiation, written communication, and stakeholder-management skills.
- Experience managing customer risk, escalations, implementation complexity, and competing priorities.
- Proficiency with CRM systems, digital platforms, reporting/analytics tools, and Microsoft Office or equivalent productivity tools.
- Ability to lead through influence in a matrixed, cross-functional environment.
Preferred Qualifications
- Experience in digital health, healthcare, employee benefits, behavioral health, EAP, virtual care, health plans, benefits consulting, or healthcare SaaS.
- Experience working with brokers, consultants, HR/Benefits leaders, or other employer decision-makers.
- Experience with customer health scoring, forecasting, ROI/value realization, account planning, or change management.
Customer Success Manager Job Roles in Florida
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Search Customer Success Manager Jobs in FloridaCustomer Success Manager Jobs in Florida: Frequently Asked Questions
Which companies sponsor visas for customer success managers in Florida?
Florida-based companies with a history of sponsoring customer success manager roles include Amadeus IT Group in Miami, Citrix in Fort Lauderdale, and tech firms clustered in the Tampa Bay area. SaaS companies serving Latin American markets are particularly active in Miami and tend to hire customer success managers with multilingual skills, which can strengthen a sponsorship case.
Which visa types are most common for customer success manager roles in Florida?
The H-1B visa is the most common visa for customer success managers in Florida, provided the role requires a bachelor's degree in a specific field such as business, communications, or information systems. Some applicants also qualify under the TN visa if they are Canadian or Mexican nationals in eligible professional categories. Australian nationals may explore the E-3 visa as an alternative to the H-1B lottery.
Which cities in Florida have the most customer success manager sponsorship jobs?
Miami leads Florida for customer success manager sponsorship activity, driven by its concentration of SaaS companies, fintech firms, and businesses with Latin American client bases. Tampa and Orlando are secondary hubs, with Tampa's cybersecurity and healthcare IT sectors generating consistent demand. Fort Lauderdale also has notable activity, particularly around enterprise software companies headquartered there.
How to find customer success manager visa sponsorship jobs in Florida?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse customer success manager roles in Florida without sorting through positions that don't offer sponsorship. The platform focuses on international candidates, so listings are relevant to H-1B, E-3 visa, and TN visa applicants. Filtering by Florida and the customer success manager category surfaces roles from Miami, Tampa, and Orlando employers actively seeking sponsored candidates.
Are there state-specific considerations for customer success manager sponsorship in Florida?
Florida has no state income tax, which affects prevailing wage comparisons since DOL wage benchmarks are set at the federal level and don't account for this difference. Miami's bilingual market means many Florida customer success manager roles require Spanish fluency, which can narrow competition for international candidates with that background. The state's large university system, including the University of Florida and Florida State, also produces OPT candidates already embedded in the local job market.
What is the prevailing wage for sponsored customer success manager jobs in Florida?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.