Customer Success Manager Visa Sponsorship Jobs in Florida
Florida's customer success manager market spans Miami's fintech and Latin American SaaS hubs, Orlando's tech and hospitality software firms, and Tampa's growing cybersecurity sector. Companies like Amadeus, Chewy, and Citrix have sponsored customer success roles in the state, making Florida one of the more active sponsorship markets in the Southeast.
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Get Access To All JobsINTRODUCTION
MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We're growing fast and hiring the talent to match.
ROLE AND RESPONSIBILITIES
As a Scaled Enterprise CSM, you will manage a portfolio of $2M across 200–400 small enterprise accounts, sitting within our senior-level Account Director organization. These accounts represent significant expansion potential and require a blend of scaled, data-driven engagement with the executive presence and polish needed to hold their own with stakeholders at large, complex organizations.
What you’ll do:
- Manage a portfolio of $2M across 200+ enterprise accounts, partnering closely with Account Directors to drive retention, adoption, and expansion.
- Serve as a credible point of contact for executive stakeholders at enterprise organizations, delivering clear and polished communication across digital and live channels.
- Leverage customer health signals, usage data, and lifecycle insights to proactively identify risk, prioritize outreach, and uncover growth opportunities within your book.
- Design and execute scalable success motions — automated lifecycle campaigns, onboarding journeys, webinars, and office hours — tailored to the needs of a high-volume, high-potential account segment.
- Deliver targeted 1:1 engagement at critical lifecycle moments, including onboarding milestones, executive check-ins, risk mitigation, and expansion conversations.
- Identify early indicators of churn or stalled adoption and deploy data-driven interventions to remove blockers and accelerate time to value.
- Collaborate with Account Directors, RevOps, Product, Marketing, and Support to align on account strategy and improve the overall customer journey.
- Experiment with automation, AI tools, and scalable workflows to improve how we engage and support a large, distributed customer base.
- Analyze engagement metrics and product usage patterns to continuously refine success programs and drive measurable outcomes across your portfolio.
BASIC QUALIFICATIONS
About you:
- 3+ years of experience in Customer Success, Account Management, or a customer-facing role, preferably with exposure to enterprise or complex accounts.
- Comfortable engaging with senior business stakeholders, including C-suite and VP-level executives at large organizations — you communicate with confidence, clarity, and polish.
- Experienced working with data and analytics to inform decisions, prioritize engagement, and identify risk and opportunity across a large account base.
- Familiar with customer success platforms, CRM tools, and automation systems (e.g., Gainsight, Salesforce, Outreach, Gong) and eager to apply them at scale.
- Exposure to an industrial or operational environment is a plus (e.g., manufacturing, facilities, engineering, or frontline workforce teams).
- Curious about automation and AI and motivated to find smarter, more scalable ways to engage and support customers.
- Highly organized and process-driven, with the ability to manage multiple programs and a large portfolio simultaneously without dropping the ball.
- Strong analytical and problem-solving skills — you translate data into insight and insight into action.
- Passionate about customer outcomes and energized by the opportunity to build scalable programs that make a real impact.
PREFERRED QUALIFICATIONS
What’s in it for you:
- Competitive salary and meaningful equity opportunities.
- Healthcare, dental, and vision coverage.
- 401(k) / RRSP enrollment program.
- Take what you need PTO.
- A work culture where you’ll work alongside people across the globe who reflect the MaintainX values: Smart, Humble, Optimist. We believe in meritocracy, where ideas and effort are publicly celebrated.
About us
Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.
MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
INTRODUCTION
MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We're growing fast and hiring the talent to match.
ROLE AND RESPONSIBILITIES
As a Scaled Enterprise CSM, you will manage a portfolio of $2M across 200–400 small enterprise accounts, sitting within our senior-level Account Director organization. These accounts represent significant expansion potential and require a blend of scaled, data-driven engagement with the executive presence and polish needed to hold their own with stakeholders at large, complex organizations.
What you’ll do:
- Manage a portfolio of $2M across 200+ enterprise accounts, partnering closely with Account Directors to drive retention, adoption, and expansion.
- Serve as a credible point of contact for executive stakeholders at enterprise organizations, delivering clear and polished communication across digital and live channels.
- Leverage customer health signals, usage data, and lifecycle insights to proactively identify risk, prioritize outreach, and uncover growth opportunities within your book.
- Design and execute scalable success motions — automated lifecycle campaigns, onboarding journeys, webinars, and office hours — tailored to the needs of a high-volume, high-potential account segment.
- Deliver targeted 1:1 engagement at critical lifecycle moments, including onboarding milestones, executive check-ins, risk mitigation, and expansion conversations.
- Identify early indicators of churn or stalled adoption and deploy data-driven interventions to remove blockers and accelerate time to value.
- Collaborate with Account Directors, RevOps, Product, Marketing, and Support to align on account strategy and improve the overall customer journey.
- Experiment with automation, AI tools, and scalable workflows to improve how we engage and support a large, distributed customer base.
- Analyze engagement metrics and product usage patterns to continuously refine success programs and drive measurable outcomes across your portfolio.
BASIC QUALIFICATIONS
About you:
- 3+ years of experience in Customer Success, Account Management, or a customer-facing role, preferably with exposure to enterprise or complex accounts.
- Comfortable engaging with senior business stakeholders, including C-suite and VP-level executives at large organizations — you communicate with confidence, clarity, and polish.
- Experienced working with data and analytics to inform decisions, prioritize engagement, and identify risk and opportunity across a large account base.
- Familiar with customer success platforms, CRM tools, and automation systems (e.g., Gainsight, Salesforce, Outreach, Gong) and eager to apply them at scale.
- Exposure to an industrial or operational environment is a plus (e.g., manufacturing, facilities, engineering, or frontline workforce teams).
- Curious about automation and AI and motivated to find smarter, more scalable ways to engage and support customers.
- Highly organized and process-driven, with the ability to manage multiple programs and a large portfolio simultaneously without dropping the ball.
- Strong analytical and problem-solving skills — you translate data into insight and insight into action.
- Passionate about customer outcomes and energized by the opportunity to build scalable programs that make a real impact.
PREFERRED QUALIFICATIONS
What’s in it for you:
- Competitive salary and meaningful equity opportunities.
- Healthcare, dental, and vision coverage.
- 401(k) / RRSP enrollment program.
- Take what you need PTO.
- A work culture where you’ll work alongside people across the globe who reflect the MaintainX values: Smart, Humble, Optimist. We believe in meritocracy, where ideas and effort are publicly celebrated.
About us
Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.
MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Customer Success Manager Job Roles in Florida
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Search Customer Success Manager Jobs in FloridaCustomer Success Manager Jobs in Florida: Frequently Asked Questions
Which companies sponsor visas for customer success managers in Florida?
Florida-based companies with a history of sponsoring customer success manager roles include Amadeus IT Group in Miami, Citrix in Fort Lauderdale, and tech firms clustered in the Tampa Bay area. SaaS companies serving Latin American markets are particularly active in Miami and tend to hire customer success managers with multilingual skills, which can strengthen a sponsorship case.
Which visa types are most common for customer success manager roles in Florida?
The H-1B visa is the most common visa for customer success managers in Florida, provided the role requires a bachelor's degree in a specific field such as business, communications, or information systems. Some applicants also qualify under the TN visa if they are Canadian or Mexican nationals in eligible professional categories. Australian nationals may explore the E-3 visa as an alternative to the H-1B lottery.
Which cities in Florida have the most customer success manager sponsorship jobs?
Miami leads Florida for customer success manager sponsorship activity, driven by its concentration of SaaS companies, fintech firms, and businesses with Latin American client bases. Tampa and Orlando are secondary hubs, with Tampa's cybersecurity and healthcare IT sectors generating consistent demand. Fort Lauderdale also has notable activity, particularly around enterprise software companies headquartered there.
How to find customer success manager visa sponsorship jobs in Florida?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse customer success manager roles in Florida without sorting through positions that don't offer sponsorship. The platform focuses on international candidates, so listings are relevant to H-1B, E-3 visa, and TN visa applicants. Filtering by Florida and the customer success manager category surfaces roles from Miami, Tampa, and Orlando employers actively seeking sponsored candidates.
Are there state-specific considerations for customer success manager sponsorship in Florida?
Florida has no state income tax, which affects prevailing wage comparisons since DOL wage benchmarks are set at the federal level and don't account for this difference. Miami's bilingual market means many Florida customer success manager roles require Spanish fluency, which can narrow competition for international candidates with that background. The state's large university system, including the University of Florida and Florida State, also produces OPT candidates already embedded in the local job market.
What is the prevailing wage for sponsored customer success manager jobs in Florida?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.