Service Engineer Visa Sponsorship Jobs in Delaware
Service engineer roles in Delaware span chemical processing, pharmaceutical manufacturing, and industrial equipment sectors, with employers like DuPont, Corteva Agriscience, and W.L. Gore concentrated in the Wilmington corridor. International candidates with specialized technical skills will find sponsorship activity primarily centered in New Castle County, where Delaware's manufacturing and life sciences industries are most active.
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Get Access To All JobsINTRODUCTION
At Hologic, a leader in women's health innovation, we empower people to live healthier lives every day.
Our engineering teams are the driving force behind our business, constantly challenging and innovating our processes. From our field service engineers who minimize customer downtime to our manufacturing engineers who ensure optimal performance of our laboratories and equipment, we strive for excellence.
Our Field Service Engineers are crucial in delivering top-notch customer service, expertly repairing and maintaining our products on-site.
We are growing and are thrilled to be recruiting in the Newark, DE area. Joining a team in our Breast & Skeletal Health, you will be responsible for preventative maintenance, repairs, and servicing of our innovative medical imaging and interventional products. As a Hologic FSE, you travel to our customer sites to ensure our products are calibrated and optimized for high performance. You will be able to build relationships with our customers, putting them at ease that you are there to investigate and solve any technical issues.
SUMMARY OF DUTIES AND RESPONSIBILITIES
- Responsible for the installation and service of Hologic products (mammography, digital mammography, bone densitometry, and mini c-arms) which include electrical, mechanical, and software components.
- Establish and maintain a high level of customer satisfaction with Hologic's products, support, and service.
- Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures.
- Assist other Field Engineers as necessary.
- Maintain a good customer service reputation by complying with all regulatory requirements and all aspects of DQSM.
- Complete and submit all required paperwork on time and accurately.
- Train customers on the basic operation and use of Hologic products.
- Provide feedback to the District Manager concerning product performance anomalies encountered in the field, and make recommendations for service improvements.
- Provide support at conventions, trade shows, and customer trials.
- Provide pre and post-sales support by maintaining close working relationships with sales and customers to ensure expectations are met and equipment installations are handled as planned.
- Manage inventory, keep accurate records, and return unused and failed parts promptly.
- Promote service contract offerings and assist the local Service Sales Specialist in selling service agreements to customers within your assigned territory.
- Manage the assigned territory in an organized fashion.
- Perform PM’s on time, provide expeditious on-site response, and minimize equipment downtime.
- Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed.
- Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.
QUALIFICATIONS
- Must be a self-starter, able to travel and work independently with minimal supervision.
- Must be capable of multi-tasking, setting priorities, and scheduling work activities.
- Ability to resolve problems, think analytically, and communicate professionally in high pressure, time sensitive, customer environments.
- Willing to work flexible hours and overtime on short notice.
- Position requires the ability to be “on call” after normal working hours.
- Depending on location, position may require frequent overnight travel.
- Must have reliable transportation, possess a valid driver’s license, and carry adequate auto insurance.
- High degree of mechanical aptitude.
- Excellent communications skills, both written and verbal are required.
Education
- Associate's degree or equivalent in electronics, computer science, or related technical discipline is required.
Experience
- 2-4 years' experience in a field service position working with customers to resolve problems related to x-ray, digital imaging, or related medical equipment preferred. Experience designing, installing, or maintaining computer networks highly desirable.
SPECIALIZED KNOWLEDGE
- Strong computer literacy. Must be proficient with DOS and Windows, certified training and/or working knowledge of UNIX /NT/Solaris or other software operating systems preferred.
COMPENSATION
- The annualized base salary range for this role is $64,000 to $100,100 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs, and market demand.
Agency And Third-Party Recruiter Notice
Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.
Hologic’s employees are subject to third-party COVID-19 vaccination requirements, including from customers and governmental entities. Hologic is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for reasonable accommodation based on disability or sincerely-held religious beliefs where it is able to do so without undue hardship to the company.
Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.
INTRODUCTION
At Hologic, a leader in women's health innovation, we empower people to live healthier lives every day.
Our engineering teams are the driving force behind our business, constantly challenging and innovating our processes. From our field service engineers who minimize customer downtime to our manufacturing engineers who ensure optimal performance of our laboratories and equipment, we strive for excellence.
Our Field Service Engineers are crucial in delivering top-notch customer service, expertly repairing and maintaining our products on-site.
We are growing and are thrilled to be recruiting in the Newark, DE area. Joining a team in our Breast & Skeletal Health, you will be responsible for preventative maintenance, repairs, and servicing of our innovative medical imaging and interventional products. As a Hologic FSE, you travel to our customer sites to ensure our products are calibrated and optimized for high performance. You will be able to build relationships with our customers, putting them at ease that you are there to investigate and solve any technical issues.
SUMMARY OF DUTIES AND RESPONSIBILITIES
- Responsible for the installation and service of Hologic products (mammography, digital mammography, bone densitometry, and mini c-arms) which include electrical, mechanical, and software components.
- Establish and maintain a high level of customer satisfaction with Hologic's products, support, and service.
- Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures.
- Assist other Field Engineers as necessary.
- Maintain a good customer service reputation by complying with all regulatory requirements and all aspects of DQSM.
- Complete and submit all required paperwork on time and accurately.
- Train customers on the basic operation and use of Hologic products.
- Provide feedback to the District Manager concerning product performance anomalies encountered in the field, and make recommendations for service improvements.
- Provide support at conventions, trade shows, and customer trials.
- Provide pre and post-sales support by maintaining close working relationships with sales and customers to ensure expectations are met and equipment installations are handled as planned.
- Manage inventory, keep accurate records, and return unused and failed parts promptly.
- Promote service contract offerings and assist the local Service Sales Specialist in selling service agreements to customers within your assigned territory.
- Manage the assigned territory in an organized fashion.
- Perform PM’s on time, provide expeditious on-site response, and minimize equipment downtime.
- Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed.
- Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.
QUALIFICATIONS
- Must be a self-starter, able to travel and work independently with minimal supervision.
- Must be capable of multi-tasking, setting priorities, and scheduling work activities.
- Ability to resolve problems, think analytically, and communicate professionally in high pressure, time sensitive, customer environments.
- Willing to work flexible hours and overtime on short notice.
- Position requires the ability to be “on call” after normal working hours.
- Depending on location, position may require frequent overnight travel.
- Must have reliable transportation, possess a valid driver’s license, and carry adequate auto insurance.
- High degree of mechanical aptitude.
- Excellent communications skills, both written and verbal are required.
Education
- Associate's degree or equivalent in electronics, computer science, or related technical discipline is required.
Experience
- 2-4 years' experience in a field service position working with customers to resolve problems related to x-ray, digital imaging, or related medical equipment preferred. Experience designing, installing, or maintaining computer networks highly desirable.
SPECIALIZED KNOWLEDGE
- Strong computer literacy. Must be proficient with DOS and Windows, certified training and/or working knowledge of UNIX /NT/Solaris or other software operating systems preferred.
COMPENSATION
- The annualized base salary range for this role is $64,000 to $100,100 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs, and market demand.
Agency And Third-Party Recruiter Notice
Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.
Hologic’s employees are subject to third-party COVID-19 vaccination requirements, including from customers and governmental entities. Hologic is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for reasonable accommodation based on disability or sincerely-held religious beliefs where it is able to do so without undue hardship to the company.
Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.
Service Engineer Job Roles in Delaware
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Search Service Engineer Jobs in DelawareService Engineer Jobs in Delaware: Frequently Asked Questions
Which companies sponsor visas for service engineers in Delaware?
DuPont, Corteva Agriscience, and W.L. Gore are among Delaware's most prominent employers with histories of sponsoring skilled technical workers, including service engineers. Chemical and materials science firms headquartered or operating in the Wilmington area account for a significant share of sponsorship activity in the state. Smaller industrial equipment and biotech firms in New Castle County also file H-1B visa petitions for service engineering roles with specialized requirements.
Which visa types are most common for service engineer roles in Delaware?
The H-1B is the most common visa category for service engineers in Delaware, particularly for roles requiring a bachelor's degree or higher in mechanical, electrical, or chemical engineering. Candidates with Canadian or Mexican citizenship may qualify for the TN visa under the USMCA, which covers engineers and avoids the H-1B lottery. O-1 visas are occasionally pursued by candidates with demonstrated extraordinary technical achievement, though this is far less common.
Which cities in Delaware have the most service engineer sponsorship jobs?
Wilmington is the clear center of service engineer sponsorship activity in Delaware, driven by the concentration of chemical, materials science, and pharmaceutical employers in and around the city. Newark, home to the University of Delaware and several research-linked manufacturers, is a secondary hub. Dover sees more limited sponsorship activity, as it is more government and service sector oriented, though some industrial employers operate in the surrounding Kent County area.
How to find service engineer visa sponsorship jobs in Delaware?
Migrate Mate is built specifically for international job seekers looking for visa sponsorship roles, including service engineer positions in Delaware. You can filter directly by state and role type to surface employers actively open to sponsoring candidates. Because Delaware's sponsorship market is concentrated among a relatively small number of major industrial employers, using a targeted platform like Migrate Mate is more efficient than broad general searches.
Are there any Delaware-specific considerations for service engineers seeking visa sponsorship?
Delaware's service engineering market is heavily tied to its chemical and life sciences sectors, which means employers typically require specialized technical backgrounds rather than generalist engineering profiles. The University of Delaware produces a pipeline of engineering graduates, so competition for local roles can be strong. Employers in Delaware must pay H-1B workers the prevailing wage as determined by the Department of Labor, which reflects the technical seniority expected for these roles in the region.
What is the prevailing wage for sponsored service engineer jobs in Delaware?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.