Call Center Representative Visa Sponsorship Jobs in Florida
Call center representative visa sponsorship jobs in Florida are concentrated in major metro areas like Miami, Orlando, and Tampa, where large employers in healthcare, finance, travel, and hospitality operate significant customer service operations. Companies such as Conduent, Teleperformance, and Citibank maintain established contact centers across the state, creating pathways for international candidates with strong communication skills.
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Get Access To All JobsINTRODUCTION
Family Health Centers of Southwest Florida, Inc. has an immediate opening for a dedicated Call Center and Customer Service professional, especially those bilingual in English and Spanish. The Call Center Representative will be responsible for answering all incoming calls to Family Health Centers of Southwest Florida (FHC) Call Center and manage the calls through scheduling or directing callers to appropriate department.
Our positions pay well ABOVE the market rate that other companies may be offering, regular schedules (Monday-Friday/8am - 5pm). Apply today!!
DETAILED DUTIES AND RESPONSIBILITIES:
- Responsible for answering all incoming calls in a call center setting. Knowledge, understanding, and relevant experience with telephone etiquette, including strong listening skills are essential.
- Excellent customer/client service skills are essential to this position.
- Strong communication skills including: verbal, written and listening skills.
- Strong ability to listen carefully to the needs of the patient and ensure that the caller is accurately addressed.
- Directs calls appropriately and accurately documents the call to a call system and registration systems.
- Answers questions using proper protocol and provides information to caller. Ensures that calls are forwarded appropriately.
- Schedules patient visits; registers new patients to FHCSWF; provide direction regarding the new patient registration process.
- The Call Center Representative will handle a variety of incoming patient inquiries or requests and will use the appropriate resources to complete accurate responses.
- Must be able to write succinct and accurate notes in the patients’ electronic health record.
- Assures all communications and transactions with patients/guardians are conducted in a mature, calm, sensitive and respectful manner.
- Proficient in use of a patient registration system, including updates to insurances and procedure entry.
- Ability to utilize electronic health record system to enter, retrieve and document patient information, notes and tasks to record patient communications.
- Understands and maintains Protected Health Information in accordance with HIPAA guidelines.
- Demonstrated ability to work in a large team environment.
- Ability to work in a fast paced environment and possess the ability to prioritize, maintain a high level of attention to detail, organization, and flexibility.
- Performs any and all other duties assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
- Excellent customer service skills
- Demonstrated attention to details
- Ability to manage multiple tasks simultaneously – strong organizational skills
- Computer literate, with good typing skills, 35 WPM, high level of accuracy
- Proven experience working in a fast paced environment and maintaining accuracy of the work assigned
- Ability to work and communicate effectively with superiors and peers
TRAINING AND EXPERIENCE:
- High School diploma, GED or equivalent training and experience.
- Previous Call Center Experience, preferably in Healthcare.
- Experience in a medical or dental setting a plus.
- Prior experience with Electronic Health Records a plus.
SPECIAL REQUIREMENTS:
- Reliable transportation and willingness to travel locally when required.
- Bilingual English/Spanish preferred.
INTRODUCTION
Family Health Centers of Southwest Florida, Inc. has an immediate opening for a dedicated Call Center and Customer Service professional, especially those bilingual in English and Spanish. The Call Center Representative will be responsible for answering all incoming calls to Family Health Centers of Southwest Florida (FHC) Call Center and manage the calls through scheduling or directing callers to appropriate department.
Our positions pay well ABOVE the market rate that other companies may be offering, regular schedules (Monday-Friday/8am - 5pm). Apply today!!
DETAILED DUTIES AND RESPONSIBILITIES:
- Responsible for answering all incoming calls in a call center setting. Knowledge, understanding, and relevant experience with telephone etiquette, including strong listening skills are essential.
- Excellent customer/client service skills are essential to this position.
- Strong communication skills including: verbal, written and listening skills.
- Strong ability to listen carefully to the needs of the patient and ensure that the caller is accurately addressed.
- Directs calls appropriately and accurately documents the call to a call system and registration systems.
- Answers questions using proper protocol and provides information to caller. Ensures that calls are forwarded appropriately.
- Schedules patient visits; registers new patients to FHCSWF; provide direction regarding the new patient registration process.
- The Call Center Representative will handle a variety of incoming patient inquiries or requests and will use the appropriate resources to complete accurate responses.
- Must be able to write succinct and accurate notes in the patients’ electronic health record.
- Assures all communications and transactions with patients/guardians are conducted in a mature, calm, sensitive and respectful manner.
- Proficient in use of a patient registration system, including updates to insurances and procedure entry.
- Ability to utilize electronic health record system to enter, retrieve and document patient information, notes and tasks to record patient communications.
- Understands and maintains Protected Health Information in accordance with HIPAA guidelines.
- Demonstrated ability to work in a large team environment.
- Ability to work in a fast paced environment and possess the ability to prioritize, maintain a high level of attention to detail, organization, and flexibility.
- Performs any and all other duties assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
- Excellent customer service skills
- Demonstrated attention to details
- Ability to manage multiple tasks simultaneously – strong organizational skills
- Computer literate, with good typing skills, 35 WPM, high level of accuracy
- Proven experience working in a fast paced environment and maintaining accuracy of the work assigned
- Ability to work and communicate effectively with superiors and peers
TRAINING AND EXPERIENCE:
- High School diploma, GED or equivalent training and experience.
- Previous Call Center Experience, preferably in Healthcare.
- Experience in a medical or dental setting a plus.
- Prior experience with Electronic Health Records a plus.
SPECIAL REQUIREMENTS:
- Reliable transportation and willingness to travel locally when required.
- Bilingual English/Spanish preferred.
Call Center Representative Job Roles in Florida
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Search Call Center Representative Jobs in FloridaCall Center Representative Jobs in Florida: Frequently Asked Questions
Which companies sponsor visas for call center representatives in Florida?
Florida's largest contact center employers include Teleperformance, Conduent, Alorica, and TTEC, all of which operate multi-site facilities in the state. Major corporations with in-house customer service teams, such as Citibank, Chewy, and AdventHealth, have also filed work authorization petitions for qualifying roles. Sponsorship activity is most common at large employers with dedicated HR and immigration compliance teams rather than smaller local call centers.
Which visa types realistically fit call center representative roles in Florida?
Call center representative roles are generally non-degree positions, so the H-1B visa and similar specialty occupation visas do not apply. The most realistic options are H-2B visa for temporary or seasonal customer service work, plain OPT for F-1 students whose field of study relates to the role, J-1 visa for participants in designated exchange visitor programs, and employer-sponsored EB-3 green cards for permanent positions requiring at least two years of experience.
Which cities in Florida have the most call center representative sponsorship jobs?
Miami leads the state due to its bilingual workforce demand, with many employers specifically seeking Spanish-English fluency for customer service roles serving Latin American markets. Orlando follows closely, driven by hospitality, travel, and timeshare industries that maintain large contact centers. Tampa and Jacksonville also have concentrated activity, with financial services firms and healthcare systems operating substantial inbound and outbound call center operations in both cities.
How to find call center representative visa sponsorship jobs in Florida?
Migrate Mate lists Florida employers with verified visa sponsorship history, searchable by role and city, making it straightforward to identify contact centers and corporations actively hiring call center representatives. Because sponsorship for this role category is tied to specific employer size and need, filtering directly for verified sponsors saves significant time compared to applying broadly and discovering sponsorship availability only late in the process.
Are there state-specific or industry factors that affect visa sponsorship for call center representatives in Florida?
Florida's large bilingual population and its position as a gateway to Latin American business make multilingual customer service roles particularly active in Miami-Dade and Broward counties. The state's strong tourism and hospitality sector generates seasonal call center demand, which can align with H-2B temporary worker pathways. Florida also hosts several major healthcare systems and insurance companies whose customer service operations occasionally support longer-term sponsorship through the EB-3 green card process.
What is the prevailing wage for sponsored call center representative jobs in Florida?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.