Call Center Representative Visa Sponsorship Jobs in Ohio
Call center representative visa sponsorship jobs in Ohio are concentrated in Columbus, Cleveland, and Cincinnati, where major employers like JPMorgan Chase, Nationwide Insurance, and Synchrony Financial operate large customer service centers. Ohio's financial services, healthcare, and telecommunications sectors drive consistent demand for multilingual and specialized call center talent open to international candidates.
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Get Access To All JobsJOB SUMMARY
Must reside in Ohio.
Provides level II support center customer service excellence to meet the needs of Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values. Provides product and service information, identifies opportunities to improve the member and provider experience, and supports continuous quality improvement initiatives related to member/provider engagement and retention.
ESSENTIAL JOB DUTIES
- Provides service support to members and/or providers using one or more support center communication channels serving multiple states and/or products including but not limited to: phone, chat and email, in addition to other administrative off phone duties supporting Medicaid, Medicare and/or Marketplace lines of business.
- Supports member/provider issues in areas involving member/provider impact and engagement including: appeals and grievances (A&G), problem research and resolution, and the development/maintenance of member/provider materials.
- Assists members and providers with a focus on process improvement and retention.
- Consistently delivers excellent customer service and first call resolution.
- Accurately documents all calls across multiple platforms.
- Works regularly scheduled shifts within Molina hours of operation, follows protocol related to scheduled lunches and breaks, and accommodates overtime and/or weekends as needed.
- Quickly builds rapport and responds to customers in an empathetic manner by identifying and exceeding customer expectations.
- Listens attentively, captures relevant information, and identifies and resolves member and provider inquiries and concerns.
- Meets or exceeds individual performance goals established in the areas of: call quality, attendance, adherence and other support center objectives.
- Proactively engages and collaborates with various internal/external stakeholders.
- Demonstrates personal responsibility and accountability by taking ownership of real-time solutioning and timely member and/or provider follow-up.
- Supports a wide variety of member and provider inquiries involving benefits, claims, premiums, provider portal, member eligibility, and other issues; conducts initial research and works to immediately resolve issues.
- Evaluates risk criteria and determines urgency and appropriate escalation path.
- Demonstrates proficiency in at least two lines of business (e.g., Medicaid, Marketplace).
- Manages multiple channels of communication (e.g., Teams, email) within a timely manner.
- Demonstrates understanding of provider service inquiries related to claims, authorizations, appeals, contracting and credentialing.
REQUIRED QUALIFICATIONS
- At least 1 year of customer service, call center and/or sales experience in a fast-paced/high-volume environment, or equivalent combination of relevant education and experience.
- Customer service skills.
- Data processing experience.
- Attention to detail, organizational and time-management skills, and ability to manage simultaneous tasks to meet business needs.
- Ability to maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA).
- Ability to establish and maintain positive and effective work relationships with coworkers, members, providers and customers.
- Effective verbal and written communication skills.
- Proficiency in Microsoft Office suite and applicable software programs.
PREFERRED QUALIFICATIONS
- Systems training/experience for the following: Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity.
- Call center experience.
- Managed care/health care experience.
- Broker/health insurance license.
To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
JOB SUMMARY
Must reside in Ohio.
Provides level II support center customer service excellence to meet the needs of Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values. Provides product and service information, identifies opportunities to improve the member and provider experience, and supports continuous quality improvement initiatives related to member/provider engagement and retention.
ESSENTIAL JOB DUTIES
- Provides service support to members and/or providers using one or more support center communication channels serving multiple states and/or products including but not limited to: phone, chat and email, in addition to other administrative off phone duties supporting Medicaid, Medicare and/or Marketplace lines of business.
- Supports member/provider issues in areas involving member/provider impact and engagement including: appeals and grievances (A&G), problem research and resolution, and the development/maintenance of member/provider materials.
- Assists members and providers with a focus on process improvement and retention.
- Consistently delivers excellent customer service and first call resolution.
- Accurately documents all calls across multiple platforms.
- Works regularly scheduled shifts within Molina hours of operation, follows protocol related to scheduled lunches and breaks, and accommodates overtime and/or weekends as needed.
- Quickly builds rapport and responds to customers in an empathetic manner by identifying and exceeding customer expectations.
- Listens attentively, captures relevant information, and identifies and resolves member and provider inquiries and concerns.
- Meets or exceeds individual performance goals established in the areas of: call quality, attendance, adherence and other support center objectives.
- Proactively engages and collaborates with various internal/external stakeholders.
- Demonstrates personal responsibility and accountability by taking ownership of real-time solutioning and timely member and/or provider follow-up.
- Supports a wide variety of member and provider inquiries involving benefits, claims, premiums, provider portal, member eligibility, and other issues; conducts initial research and works to immediately resolve issues.
- Evaluates risk criteria and determines urgency and appropriate escalation path.
- Demonstrates proficiency in at least two lines of business (e.g., Medicaid, Marketplace).
- Manages multiple channels of communication (e.g., Teams, email) within a timely manner.
- Demonstrates understanding of provider service inquiries related to claims, authorizations, appeals, contracting and credentialing.
REQUIRED QUALIFICATIONS
- At least 1 year of customer service, call center and/or sales experience in a fast-paced/high-volume environment, or equivalent combination of relevant education and experience.
- Customer service skills.
- Data processing experience.
- Attention to detail, organizational and time-management skills, and ability to manage simultaneous tasks to meet business needs.
- Ability to maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA).
- Ability to establish and maintain positive and effective work relationships with coworkers, members, providers and customers.
- Effective verbal and written communication skills.
- Proficiency in Microsoft Office suite and applicable software programs.
PREFERRED QUALIFICATIONS
- Systems training/experience for the following: Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity.
- Call center experience.
- Managed care/health care experience.
- Broker/health insurance license.
To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
Call Center Representative Job Roles in Ohio
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Search Call Center Representative Jobs in OhioCall Center Representative Jobs in Ohio: Frequently Asked Questions
Which companies sponsor visas for call center representatives in Ohio?
Ohio employers with histories of visa sponsorship in customer service and call center operations include JPMorgan Chase in Columbus and Westerville, Nationwide Insurance, Synchrony Financial, Humana, and Optum. Telecommunications companies and large healthcare systems also maintain sizable call centers in the state. Sponsorship activity is most common at large enterprise employers rather than smaller contact center contractors.
Which visa types realistically fit call center representative roles in Ohio?
Call center representative roles are generally non-specialty-occupation positions, so H-1B visa, E-3 visa, and H-1B1 visa do not typically apply. F-1 students can work under OPT for up to 12 months in a role related to their field of study. H-2B visa covers temporary or seasonal non-agricultural work where the employer can demonstrate a temporary need. Employer-sponsored green cards through EB-3 are possible for permanent full-time positions at qualifying employers.
Which cities in Ohio have the most call center representative sponsorship jobs?
Columbus is Ohio's largest hub for call center work, anchored by financial services, insurance, and retail headquarters. Cleveland supports significant call center employment in healthcare and banking. Cincinnati draws demand from consumer goods companies and regional financial institutions. Smaller markets like Dayton and Toledo have call centers tied to healthcare systems and utilities, though sponsorship activity there is less frequent than in the three major metros.
How to find call center representative visa sponsorship jobs in Ohio?
Migrate Mate lists Ohio call center representative roles at employers with verified visa sponsorship histories, letting you focus on companies that have demonstrated willingness to hire international candidates. You can search by city, role type, and visa category to narrow results to positions that fit your authorization. This saves significant time compared to manually researching each employer's sponsorship track record.
Are there any Ohio-specific considerations for call center representatives seeking visa sponsorship?
Ohio's concentration of insurance, financial services, and large healthcare networks makes it one of the stronger Midwest states for call center roles at employers large enough to manage visa sponsorship. Bilingual candidates, particularly those fluent in Spanish, are in higher demand at Columbus and Cincinnati contact centers serving diverse customer bases. University towns like Columbus also create pipelines of F-1 students who pursue OPT placements at nearby call center employers.
What is the prevailing wage for sponsored call center representative jobs in Ohio?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.