IT Support Analyst Visa Sponsorship Jobs in Florida
Florida's IT support analyst job market spans Orlando's expanding tech corridor, Miami's international finance and tourism sectors, and Tampa's growing healthcare and cybersecurity industries. Major employers including AdventHealth, Chewy, Citigroup, and Florida Blue have sponsored IT support roles in the state, making Florida one of the more active markets for internationally sponsored IT support talent.
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Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.
Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.
Active - Benefit Eligible and Accrues Time Off
Work Hours per Biweekly Pay Period: 80.00
Shift: Monday - Friday
Location: 210 South Florida Avenue Lakeland, FL
Pay Rate: Min $21.79 Mid $27.24
Position Summary
The IS Support Analyst I is committed to providing quality customer service and outstanding communication for tier 1 support to LRH staff, physicians, business partners, and vendors by receiving and responding to problem/incident calls and service requests.
The analyst participates in IS Service Desk functions and duties as part of the support process and works as part of a team that is accountable for meeting and exceeding the expected outcomes and goals.
The analyst contributes to the improvements for quality customer service and outstanding communication.
The Service Desk team supports the organization 24 x 7. Flexibility for availability in advance to work evening and weekend shifts is required. May perform other duties as assigned.
Position Responsibilities
People At The Heart Of All We Do
- Fosters an inclusive and engaged environment through teamwork and collaboration.
- Ensures patients and families have the best possible experiences across the continuum of care.
- Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
Safety And Performance Improvement
- Behaves in a mindful manner focused on self, patient, visitor, and team safety.
- Demonstrates accountability and commitment to quality work.
- Participates actively in process improvement and adoption of standard work.
Stewardship
- Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
- Knows and adheres to organizational and department policies and procedures.
Std WK Duties: IT Support Analyst I
- Demonstrates quality customer service in determining the customer’s issue by analyzing the symptoms and figuring out the underlying problem. Assists in communicating effectively to team members, other IT departments, IS Leadership, and Customers using both verbal and written skills.
- Strive for 1st Call Resolution by sorting through the possible solutions available using the knowledge management tool and referencing Knowledge Based Articles.
- Follows Information Services methodologies, processes, policies, and procedures.
- Provide quality customer service by accurately creating or updating incident and service request tickets and knowledge articles. Demonstrates ability to query information from the Service Desk Ticketing system.
- Administers network and application security access in compliance with documented standards and procedures.
- Assists in the appropriate escalation of Incidents and Events to other teams. Identify with a sense of urgency and escalate issues to Management. As necessary, assist IS Management or MOC with the timing of the Downtime Messaging, gathering updates and sending the Downtime Messages following the Service Desk Downtime Notification Procedure.
- Actively participates in team development, employee engagement activities, and in accomplishing department goals and objectives. Performs daily activities with enthusiasm and professionalism.
- Adheres to LRH policies and Service Desk SOP to document daily activities for individual time reporting and call center metrics (including logging in and out and accurate routing status).
Competencies & Skills
Essential:
- Technical and analytical critical thinking skills.
- Customer Service Skills.
- Communication Skills – both verbal and written.
- Teamwork skills and the ability to work well with others.
- Shows a strong desire for learning and continuous improvement.
Qualifications & Experience
Essential:
- Bachelor Degree
Essential:
- IT related
Other information:
Experience Preferred: <1 year hands-on experience providing IT Support OR 1+ years hands-on experience providing end-user support Customer service experience.
Certification Preferred: If New Employee, CompTIA A+ Certification. Requirement to at a minimum pass 1st part (Core) within 6 months of employment.
Position Details
Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.
Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.
Active - Benefit Eligible and Accrues Time Off
Work Hours per Biweekly Pay Period: 80.00
Shift: Monday - Friday
Location: 210 South Florida Avenue Lakeland, FL
Pay Rate: Min $21.79 Mid $27.24
Position Summary
The IS Support Analyst I is committed to providing quality customer service and outstanding communication for tier 1 support to LRH staff, physicians, business partners, and vendors by receiving and responding to problem/incident calls and service requests.
The analyst participates in IS Service Desk functions and duties as part of the support process and works as part of a team that is accountable for meeting and exceeding the expected outcomes and goals.
The analyst contributes to the improvements for quality customer service and outstanding communication.
The Service Desk team supports the organization 24 x 7. Flexibility for availability in advance to work evening and weekend shifts is required. May perform other duties as assigned.
Position Responsibilities
People At The Heart Of All We Do
- Fosters an inclusive and engaged environment through teamwork and collaboration.
- Ensures patients and families have the best possible experiences across the continuum of care.
- Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
Safety And Performance Improvement
- Behaves in a mindful manner focused on self, patient, visitor, and team safety.
- Demonstrates accountability and commitment to quality work.
- Participates actively in process improvement and adoption of standard work.
Stewardship
- Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
- Knows and adheres to organizational and department policies and procedures.
Std WK Duties: IT Support Analyst I
- Demonstrates quality customer service in determining the customer’s issue by analyzing the symptoms and figuring out the underlying problem. Assists in communicating effectively to team members, other IT departments, IS Leadership, and Customers using both verbal and written skills.
- Strive for 1st Call Resolution by sorting through the possible solutions available using the knowledge management tool and referencing Knowledge Based Articles.
- Follows Information Services methodologies, processes, policies, and procedures.
- Provide quality customer service by accurately creating or updating incident and service request tickets and knowledge articles. Demonstrates ability to query information from the Service Desk Ticketing system.
- Administers network and application security access in compliance with documented standards and procedures.
- Assists in the appropriate escalation of Incidents and Events to other teams. Identify with a sense of urgency and escalate issues to Management. As necessary, assist IS Management or MOC with the timing of the Downtime Messaging, gathering updates and sending the Downtime Messages following the Service Desk Downtime Notification Procedure.
- Actively participates in team development, employee engagement activities, and in accomplishing department goals and objectives. Performs daily activities with enthusiasm and professionalism.
- Adheres to LRH policies and Service Desk SOP to document daily activities for individual time reporting and call center metrics (including logging in and out and accurate routing status).
Competencies & Skills
Essential:
- Technical and analytical critical thinking skills.
- Customer Service Skills.
- Communication Skills – both verbal and written.
- Teamwork skills and the ability to work well with others.
- Shows a strong desire for learning and continuous improvement.
Qualifications & Experience
Essential:
- Bachelor Degree
Essential:
- IT related
Other information:
Experience Preferred: <1 year hands-on experience providing IT Support OR 1+ years hands-on experience providing end-user support Customer service experience.
Certification Preferred: If New Employee, CompTIA A+ Certification. Requirement to at a minimum pass 1st part (Core) within 6 months of employment.
IT Support Analyst Job Roles in Florida
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Search IT Support Analyst Jobs in FloridaIT Support Analyst Jobs in Florida: Frequently Asked Questions
Which companies sponsor visas for IT support analysts in Florida?
Florida-based employers that have historically sponsored IT support analyst roles include AdventHealth, Florida Blue, Chewy, Citigroup's Tampa operations, and large IT services firms such as Cognizant and Infosys. Larger healthcare systems, financial services firms, and managed services providers tend to file the most sponsorships, as they have established HR and legal infrastructure to support the H-1B petition process.
Which visa types are most common for IT support analyst roles in Florida?
The H-1B is the most frequently used visa for IT support analyst positions in Florida. Eligibility depends on whether the role qualifies as a specialty occupation requiring at least a bachelor's degree in a relevant technical field. Some candidates already in the U.S. on F-1 OPT or STEM OPT also pursue employer sponsorship through this pathway before their work authorization expires.
Which cities in Florida have the most IT support analyst sponsorship jobs?
Orlando, Tampa, and Miami account for the majority of IT support analyst sponsorship activity in Florida. Orlando's tech and hospitality sectors, Tampa's concentration of healthcare and financial services firms, and Miami's international business environment each generate consistent demand. Jacksonville also sees sponsorship activity tied to its insurance and logistics sectors, making it worth monitoring.
How to find it support analyst visa sponsorship jobs in Florida?
Migrate Mate filters IT support analyst jobs in Florida specifically by visa sponsorship availability, saving significant time compared to manually reviewing thousands of postings. You can search by city, experience level, and visa type to narrow results to roles where Florida employers have demonstrated willingness to sponsor. Checking Migrate Mate regularly is practical given that sponsorship-willing openings move quickly.
Are there any Florida-specific considerations for IT support analysts seeking visa sponsorship?
Florida has no state income tax, which affects the prevailing wage calculation context employers use when filing Labor Condition Applications, though the DOL sets prevailing wages by metropolitan area regardless of state tax policy. Florida's large university system, including the University of Florida and the University of South Florida, produces a steady pipeline of international graduates on OPT who are actively seeking IT support roles with sponsorship in the state.
What is the prevailing wage for sponsored it support analyst jobs in Florida?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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