Customer Enablement Manager Visa Sponsorship Jobs in Illinois

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WHO YOU’LL WORK WITH

You’ll join Bain’s Technology Services Group (TSG), a team focused on building and evolving enterprise technology capabilities that enable our business and client teams to operate at their best. You’ll collaborate across engineering, infrastructure, security, operations, and product teams to deliver scalable, modern technology solutions that improve employee experience and operational performance.

WHERE YOU’LL FIT WITHIN THE TEAM

The Senior Specialist, Change Enablement executes assigned components of change initiatives, coordinating logistics, managing dependencies, and translating tasks into actionable steps. They develop targeted communications and training materials, build reusable assets for consistency, and track progress while flagging blockers, risks, or adoption challenges to leadership. Senior Specialists ensure deliverables are aligned and ready for deployment, incorporating stakeholder feedback, applying straightforward adjustments, and escalating items as needed. They support mapping user journeys, track key metrics, and contribute to team knowledge and tools to strengthen consistency across efforts.

WHAT YOU’LL DO

Change Plan Delivery:

• Owns delivery of assigned components of the change plan, coordinating logistics, managing dependencies within their scope, and translating broader tasks into actionable steps.
• Develops targeted, visually engaging communications and training materials for assigned components, tailored to stakeholder group(s) and delivery channel, aligned with the change strategy, and under guidance from leadership.
• Builds reusable communication assets, such as templates, toolkits, and structured SharePoint sites, to support consistency, enable handoff, and enhance long-term usability.
• Tracks progress, timelines, and dependencies, flagging blockers, risks, or resistance to leadership.
• May manage temporary or rotational staff like interns or contractors to help complete this work.

Stakeholder Engagement & Change Insights:

• Ensures assigned deliverables are aligned and ready for deployment, collecting and synthesizing stakeholder feedback, applying straightforward adjustments independently, and escalating items that require discussion.
• Identifies, tracks, and analyzes metrics, distilling to critical insights and actionable findings.
• Supports identification of impacted populations and maps user journeys for assigned components of initiatives.

Domain Knowledge:

• Develops, maintains, and demonstrates domain knowledge including both Bain practices and external market trends, including new communication tools and training channels as they emerge.
• Contributes to team knowledge by documenting lessons learned, supporting templates and tools, and sharing best practices to strengthen consistency across teams.

ABOUT YOU

Experience

3-5+ years of hands-on experience supporting or executing change-related work (e.g., rollout communications, stakeholder engagement, training logistics).

Education

Associate/Bachelor’s degree or an equivalent combination of education, training and experience.

Knowledge, Skills and Abilities

• Solid understanding of change management concepts, including stakeholder readiness and adoption.
• Strong written and visual communication skills, tailored to audience and channel.
• Ability to structure and execute tasks independently, with attention to detail and timelines.
• Skilled in identifying dependencies, surfacing risks, and supporting cross-functional coordination.
• Communicates proactively and demonstrates ownership of assigned work.
• Adapts quickly to new tools, internal processes, and evolving priorities.

Additional Information

This role follows a hybrid model, requiring in-office presence at least 1 day per week.

U.S. COMPENSATION INFORMATION

Compensation for this role includes base salary, annual discretionary performance bonus, 401(k) plan with an annual employer contribution based on years of service and Bain’s best in class benefits package (details listed below).

Some local governments in the United States require a good-faith, reasonable salary range to be included in job postings for open roles. The estimated annualized compensation for this role is as follows:

• In Massachusetts, the good-faith, reasonable annualized full-time salary range for this role is between $97,000 - $116,500.
• In Illinois, the good-faith, reasonable annualized full-time salary range for this role is between $93,000 - $111,500.
• Annual discretionary performance bonus.
• This role may also be eligible for other elements of discretionary compensation.
• 4.5% 401(k) company contribution, which increases after 3 years of service and is 100% vested upon start date.

Bain & Company's comprehensive benefits and wellness program is designed to help employees achieve personal independence, protection and stability in the areas most important to you and your family.

• Bain pays 100% individual employee premiums for medical, dental and vision programs, offering one of the most comprehensive medical plans for employees without impacting your paycheck.
• Generous paid time off, including parental leave, sick leave and paid holidays.
• Fully vested 401(k) company contribution.
• Paid Life and Long-Term Disability insurance.
• Annual fitness reimbursements.