Req ID: 374487

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Engineer (SCCM) to join our team in Batavia, IL, United States.

Job Summary:

NTT DATA is providing Managed Services support in the areas of desktop and asset management for our client based in Batavia, IL. This position is for a Desktop Engineer who will be responsible for the customers SCCM Environment, desktop imaging of Windows 10/11 laptops, desktop, and virtual desktops and MacBook’s. Desktop Engineer will also be responsible for conducting vulnerability management review and remediation activities in accordance with directorate guidance and policies.

Job Duties:

At NTT DATA, we are looking for a Desktop Engineer with in-depth knowledge in operations and engineering functions of desktop operating systems and other workplace technologies like Windows 10/11, Ivanti, MacOS, Citrix, SCCM, GPOs, Active Directory, Digital Signage, and Infrastructure/Enterprise Support for our client based in Batavia, IL.

• Deploying, creating, and maintaining client desktop images, configuration, software distribution, and patching.
• Extensive knowledge of software packages used in images for endpoint security, basic operations, productivity and management e.g. McAfee, Symantec, O365, RDP.
• Strong troubleshooting capabilities to develop and continuously refine processes to improve endpoint functionality and stability.
• Ensure that the network and connectivity issues are clearly identified and fixed.
• Develop enhanced production monitoring and additional capabilities.
• Ensure that the desktops, mobile devices, tablets, and BYOD devices are updated with latest patches, ensuring security and latest features to be available.
• Manage project deliverables and support services such that all the SLA's are met for every measuring period.
• Ensure contractual deliverables are provided and performance SLA’s are achieved.
• Responsible for providing Tier III support to internal customers by processing incidents and service requests that arrive at the technical help desk.
• Use ServiceNow to track, record, and maintain all Incidents and Change requests while maintaining internal and customer facing documentation in the Knowledge Base.
• Knowledgeable and have used vulnerability management tools such as Tenable SC and is able to interpret vulnerability management output/scan results and develop remediation activities to be presented to change management and cyber teams.

Basic Qualifications:

• Undergraduate degree
• Minimum 5 years of experience managing client infrastructure and assets including desktops, tablets, and mobile phone.
• Minimum 3 years of experience in Powershell ADT Scripting.
• Minimum 5 years of Information Technology experience in technical solution design, Windows desktops, MacOS desktops, Citrix Workspace and/or other virtualization solution.

Preferred Qualifications:

• Proven reporting experience and capabilities in ServiceNow or similar ITSM system.
• IT Certifications: MCITP, MCSA, MCA, RedHat, Linux, or equivalent.
• DoD 8140 Security Certification; COMPTIA IT certification (A+, Net+, Linux+ etc…).
• Experience in supporting hybrid cloud environment.

Compensation:

• Salary Range: $91,872 - $137,808. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered is temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

LI-NorthAmerica

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form.

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