Intermediate IT Support Engineer

📍 Los Angeles, CA | Hybrid | $100,000 – $115,000 + Equity + Benefits

About VideoAmp

VideoAmp is the tech-first measurement company transforming how advertising is valued, bought, and sold. Powered by currency-grade big data and a best-in-class technology stack, our platform gives advertisers, publishers, and agencies the ability to plan, optimize, and measure media investments across every screen — from linear TV and OTT to CTV and digital video.

VideoAmp is accelerating investment in agentic AI and intelligent optimization technologies — helping clients drive measurable, real-world outcomes in an increasingly complex media landscape. With 880% year-over-year measurement growth, 98% coverage of the TV publisher ecosystem, and partnerships with 11 agency groups and 1,000+ advertisers, we’re not just keeping pace with the industry — we're defining what comes next.

We believe great work requires great people — people who say "I’ll find a way" instead of "it can’t be done."

The Role

We're looking for an Intermediate IT Support Engineer to join our Corporate IT team and be the go-to resource for our employees across the country. Based out of our Los Angeles office, you'll support approximately 400 employees and contractors companywide — providing hands-on, high-quality IT support for day-to-day needs while also owning key systems and infrastructure in our LA office.

This is a role for someone who doesn't need to know everything, but is hungry to learn, takes initiative, and genuinely cares about delivering a great experience for the people they support.

• Serve as the primary point of contact for IT support requests companywide, managing tickets in Jira, meeting SLAs, and delivering a high-quality support experience for both on-site (LA) and remote employees.
• Manage and maintain macOS and Windows endpoints using Jamf Pro and Microsoft Intune, ensuring all devices are enrolled, configured, and compliant with company security policies.
• Enforce and monitor endpoint security policies, patching, and compliance standards across the device fleet.
• Administer user identities, access provisioning, and SSO using Okta.
• Manage Google Workspace, including user accounts, groups, emails, and workspace settings.
• Support employee onboarding and offboarding — provisioning and deprovisioning devices, accounts, and access across systems to ensure a seamless Day 1 experience.
• Manage and maintain the LA office network.
• Support and troubleshoot conference room AV equipment, including Zoom Rooms managed via ZDM.
• Assist with hardware procurement and maintain accurate office asset inventory.

What You'll Bring

• Exceptional customer service and white-glove executive support — experience delivering high-touch support to employees at all levels, including C-Suite and leadership, with professionalism and discretion.
• Atlassian suite experience — managing tickets, projects, and workflows in Jira and other Atlassian products, with a track record of consistently meeting SLAs.
• Google Workspace administration — including user management, groups, emails, and security settings.
• Okta administration — including user provisioning, SSO configuration, access management, and app assignments.
• MDM administration — hands-on experience with Jamf Pro and/or Microsoft Intune for device enrollment, configuration, and compliance.
• AV and conferencing support — experience supporting and managing Zoom Rooms or similar enterprise conferencing platforms.
• Office network management — ability to manage and troubleshoot office network infrastructure including Wi-Fi, gateways, and switches.
• Strong written and verbal communication — including the ability to create clear technical documentation and work cross-functionally with other departments.
• Motivated and eager to grow — you take initiative, seek out solutions independently, and approach new challenges with curiosity.

✨ Preferred Experience

• Experience with Unifi network equipment.
• Familiarity with workflow automation tools such as Workato or n8n.
• Hands-on experience with policy configuration and updates in Jamf Pro and/or Intune.
• Experience with macOS update management using Nudge.
• Familiarity with access management and governance platforms such as Lumos.
• Slack administration including workspace management, integrations, and bots.
• GitHub administration including org access, repository management, team management, and contributing changes via PRs.
• Familiarity with Terraform for infrastructure-as-code workflows.
• Hands-on experience with Claude Code and MCP connectors.

Compensation & Benefits

• Base Salary

  $100,000 – $115,000 (commensurate with experience)

• Equity

  Equity participation included

• Time Off

  Discretionary & flexible PTO + Spring, Summer & Winter company breaks

• Health

  Inclusive and comprehensive medical, dental & vision

• Financial

  401(k) with matching · HSA & FSA

• Family

  Paid Maternity & Parental Leave for all family additions

• Perks

  Cell phone & wifi reimbursement · Commuter benefits

Our Values

01 One VideoAmp
We win together
We operate as one team, prioritizing shared success over individual wins. We collaborate across functions, support one another, and assume positive intent — because when one of us succeeds, we all do.

02 Own the Outcome
Accountability + Empowerment
We take full responsibility for results, not just tasks. We act with urgency, make decisions with confidence, and own both successes and setbacks while continuously improving.

03 Raise the Bar
Quality · Trust · Excellence
We hold ourselves and each other to a high standard. We deliver thoughtful, high-quality work, build trust through consistency and integrity, and continuously push for better outcomes.

Ready to build what's next in AI-powered media measurement?
VideoAmp is an equal opportunity employer committed to building an inclusive, diverse team. We celebrate different perspectives, experiences, and backgrounds — because that's how we build something great.