IT Support Engineer Visa Sponsorship Jobs in Ohio
IT support engineer roles in Ohio are concentrated in Columbus, Cleveland, and Cincinnati, where major employers like Nationwide, Progressive Insurance, KeyBank, and Cincinnati Children's Hospital Medical Center have active technology operations. The state's mix of Fortune 500 companies, healthcare systems, and public universities creates steady demand for IT support talent that includes visa sponsorship.
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Get Access To All JobsINTRODUCTION
As a Tier 3 IT Support Specialist, you’ll protect and optimize the systems our teams rely on every day, blending advanced technical skill with purpose-driven impact.
Job Summary
As the highest internal level of technical escalation within COA’s Technology Innovation Services (TIS) team, this role ensures our Microsoft-centered technology ecosystem is secure, modern, and operating at peak performance. You’ll own enterprise systems, solve complex issues, mentor fellow IT professionals, and help shape the processes that keep our mission moving forward. Your work directly strengthens COA’s ability to deliver trusted services making technology an enabler of dignity, access, and independence for the people we serve.
Key Responsibilities
Enterprise Systems & Microsoft Ecosystem Leadership:
- Lead, manage, and administer Microsoft endpoint, identity, and cloud services, including Intune and Autopilot device provisioning, Active Directory and Entra ID, MFA and conditional access, Microsoft 365 tenant administration, SharePoint, Purview compliance and data governance, and Azure cloud infrastructure
ITSM Platform Ownership:
- Serve as the primary owner of the Freshservice ITSM platform, including ticket workflows, SLA configuration and reporting, AI-assisted features, asset and inventory management, and continuous optimization
Advanced Technical Support:
- Deliver expert-level support and root-cause analysis for complex hardware, software, and systems issues
- Manage IT assets across the full lifecycle including procurement, deployment, maintenance, and retirement
Security, Compliance & Documentation:
- Document incidents, develop and refine policies and procedures, and ensure compliance with HIPAA, HITRUST, and COA security protocols
Collaboration & Leadership:
- Partner with vendors, manage service escalations, and lead cross-functional IT initiatives
- Mentor Tier 1 and Tier 2 team members, promoting consistency, knowledge sharing, and continuous process improvement
Qualifications
Education & Experience:
- Associate degree in Information Technology or equivalent combination of experience and certifications
- Minimum of 5 years of direct technical support experience
- Advanced implementation and administration of Intune, Autopilot, Active Directory / Entra ID, and SharePoint
- Experience with Freshservice, Purview, Office applications, Power BI, SQL, PowerShell, and networking preferred
- Experience in healthcare or other regulated environments preferred
Skills & Abilities:
- Expertise in IT support, system administration, troubleshooting, and project management
- Advanced skills across Microsoft technologies including Intune, Autopilot, AD/Entra, and SharePoint
- Proficiency with IT ticketing systems, Windows OS, Microsoft 365, Teams, SharePoint, and security tools
- Strong communication, customer service, documentation, and mentoring skills
INTRODUCTION
As a Tier 3 IT Support Specialist, you’ll protect and optimize the systems our teams rely on every day, blending advanced technical skill with purpose-driven impact.
Job Summary
As the highest internal level of technical escalation within COA’s Technology Innovation Services (TIS) team, this role ensures our Microsoft-centered technology ecosystem is secure, modern, and operating at peak performance. You’ll own enterprise systems, solve complex issues, mentor fellow IT professionals, and help shape the processes that keep our mission moving forward. Your work directly strengthens COA’s ability to deliver trusted services making technology an enabler of dignity, access, and independence for the people we serve.
Key Responsibilities
Enterprise Systems & Microsoft Ecosystem Leadership:
- Lead, manage, and administer Microsoft endpoint, identity, and cloud services, including Intune and Autopilot device provisioning, Active Directory and Entra ID, MFA and conditional access, Microsoft 365 tenant administration, SharePoint, Purview compliance and data governance, and Azure cloud infrastructure
ITSM Platform Ownership:
- Serve as the primary owner of the Freshservice ITSM platform, including ticket workflows, SLA configuration and reporting, AI-assisted features, asset and inventory management, and continuous optimization
Advanced Technical Support:
- Deliver expert-level support and root-cause analysis for complex hardware, software, and systems issues
- Manage IT assets across the full lifecycle including procurement, deployment, maintenance, and retirement
Security, Compliance & Documentation:
- Document incidents, develop and refine policies and procedures, and ensure compliance with HIPAA, HITRUST, and COA security protocols
Collaboration & Leadership:
- Partner with vendors, manage service escalations, and lead cross-functional IT initiatives
- Mentor Tier 1 and Tier 2 team members, promoting consistency, knowledge sharing, and continuous process improvement
Qualifications
Education & Experience:
- Associate degree in Information Technology or equivalent combination of experience and certifications
- Minimum of 5 years of direct technical support experience
- Advanced implementation and administration of Intune, Autopilot, Active Directory / Entra ID, and SharePoint
- Experience with Freshservice, Purview, Office applications, Power BI, SQL, PowerShell, and networking preferred
- Experience in healthcare or other regulated environments preferred
Skills & Abilities:
- Expertise in IT support, system administration, troubleshooting, and project management
- Advanced skills across Microsoft technologies including Intune, Autopilot, AD/Entra, and SharePoint
- Proficiency with IT ticketing systems, Windows OS, Microsoft 365, Teams, SharePoint, and security tools
- Strong communication, customer service, documentation, and mentoring skills
IT Support Engineer Job Roles in Ohio
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Search IT Support Engineer Jobs in OhioIT Support Engineer Jobs in Ohio: Frequently Asked Questions
Which companies sponsor visas for IT support engineers in Ohio?
Several large Ohio-based employers have a documented history of sponsoring work visas for IT support engineers, including Nationwide Insurance, Progressive, KeyBank, Huntington Bancshares, and major health systems like Cleveland Clinic and OhioHealth. Ohio's public university system, including Ohio State University and Case Western Reserve University, also sponsors IT support staff. Multinational technology firms with Ohio offices, such as IBM and Cognizant, regularly file H-1B visa petitions for these roles as well.
Which visa types are most common for IT support engineer roles in Ohio?
The H-1B is the most common visa category for IT support engineers in Ohio, as the role typically qualifies as a specialty occupation requiring a bachelor's degree in computer science, information systems, or a related field. TN visas are an option for Canadian and Mexican nationals. L-1B visas apply when an IT support engineer transfers from an overseas office of the same company. OPT and STEM OPT are common entry points for F-1 graduates before employer H-1B sponsorship.
Which cities in Ohio have the most IT support engineer sponsorship jobs?
Columbus leads the state by a significant margin, driven by its concentration of insurance companies, financial institutions, and the Ohio State University. Cleveland follows, with a strong healthcare and banking sector anchored by the Cleveland Clinic, University Hospitals, and KeyBank headquarters. Cincinnati rounds out the top three, supported by companies like Procter and Gamble, Cincinnati Children's, and a growing technology startup presence. Dayton also sees activity tied to defense contractors and logistics firms.
How to find it support engineer visa sponsorship jobs in Ohio?
Migrate Mate is built specifically for international job seekers and lets you filter IT support engineer roles in Ohio by visa sponsorship availability, so you are not sorting through listings from employers who do not sponsor. Because Ohio's sponsoring employers are concentrated in sectors like finance, healthcare, and insurance, filtering by industry alongside location helps narrow results quickly. Migrate Mate surfaces active roles from employers with a track record of H-1B and other sponsorship filings in the state.
Are there any Ohio-specific considerations for IT support engineer visa sponsorship?
Ohio participates in federal prevailing wage requirements, so sponsoring employers must pay IT support engineers wages that meet Department of Labor standards for the specific metro area, meaning Columbus, Cleveland, and Cincinnati each have their own wage determinations. Ohio's large university system creates a consistent pipeline of F-1 graduates on OPT seeking sponsorship, which means competition for sponsored roles at major employers can be meaningful. Healthcare employers in Ohio are often cap-exempt H-1B filers, which can simplify the sponsorship timeline for roles at qualifying nonprofit hospital systems.
What is the prevailing wage for sponsored it support engineer jobs in Ohio?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.