IT Support Engineer Visa Sponsorship Jobs in Connecticut
Connecticut's IT support engineer roles are concentrated in financial services firms along the Stamford corridor, defense contractors like Raytheon and Sikorsky, and healthcare systems including Hartford HealthCare and Yale New Haven Health. Hartford and Bridgeport anchor most sponsorship activity, with university research institutions adding additional demand for qualified technical support talent.
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Get Access To All JobsWe’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Provide second-level production support for Robotic Process Automation (RPA) bots and workflows, ensuring operational stability, optimal performance, and continuous improvement of automation solutions. This role requires deep hands-on expertise with Automation Anywhere and UiPath platforms, with a strong advantage for candidates familiar with Agentic Process Automation (APA) and the healthcare domain.
What you will do
- Provide L2 RPA production support for UiPath and Automation Anywhere bots, ensuring stable and reliable operation
- Monitor, triage, and resolve production incidents related to RPA automations
- Perform root cause analysis on bot failures, exceptions, and system errors; implement corrective actions
- Analyze logs, data, and system behavior to diagnose and resolve technical issues
- Manage incidents, service requests, and changes using ITSM tools such as ServiceNow and Jira
- Ensure production automations meet defined SLAs and operational OKRs
- Escalate critical or unresolved issues to L3/development teams with complete documentation
- Troubleshoot bot runner connectivity, orchestrator/control room issues, and execution failures
- Resolve scheduling, triggering, queue processing, credential, access, and permission-related issues
- Diagnose dependency, environment, data integrity, and application performance issues impacting bots
- Collaborate with RPA developers, business analysts, operations, and IT teams to resolve issues and improve automation stability
- Participate in stand-ups, sprint reviews, and Change Advisory Board (CAB) meetings as required
- Maintain documentation for application configurations, troubleshooting steps, and resolution procedures
- Contribute to automation health dashboards and operational reporting metrics
- Analyze support trends and recurring issues to recommend enhancements, optimizations, and process hardening
- Communicate effectively with technical and non-technical stakeholders, providing clear updates on issue status and resolutions
Required Qualifications
- 3–5 years of hands-on experience in RPA production support or operations roles
- Proficient in Automation Anywhere A360 – bot development, Control Room management, and error handling
- Working knowledge of UiPath – Studio, Orchestrator, and REFramework-based bot support
- Strong understanding of RPA architecture, bot lifecycle, and deployment pipelines
- Experience with ITSM platforms for incident and change management (ServiceNow preferred)
- Familiarity with SQL, APIs, and integration troubleshooting (REST/SOAP)
- Excellent analytical and problem-solving skills with the ability to work under pressure
- Strong written and verbal communication skills for stakeholder engagement and documentation
- Ability to work rotating shifts and participate in an on-call rotation
Preferred Qualifications
- Automation Anywhere Certified Advanced RPA Professional or equivalent UiPath certification
- Competent with Agentic Process Automation (APA) tools, AI agents, or LLM-integrated automation frameworks
- Healthcare industry experience with knowledge
Education
Bachelor's degree preferred/specialized training/relevant professional qualification/equivalent experience
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$72,100.00 - $158,620.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 04/30/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Provide second-level production support for Robotic Process Automation (RPA) bots and workflows, ensuring operational stability, optimal performance, and continuous improvement of automation solutions. This role requires deep hands-on expertise with Automation Anywhere and UiPath platforms, with a strong advantage for candidates familiar with Agentic Process Automation (APA) and the healthcare domain.
What you will do
- Provide L2 RPA production support for UiPath and Automation Anywhere bots, ensuring stable and reliable operation
- Monitor, triage, and resolve production incidents related to RPA automations
- Perform root cause analysis on bot failures, exceptions, and system errors; implement corrective actions
- Analyze logs, data, and system behavior to diagnose and resolve technical issues
- Manage incidents, service requests, and changes using ITSM tools such as ServiceNow and Jira
- Ensure production automations meet defined SLAs and operational OKRs
- Escalate critical or unresolved issues to L3/development teams with complete documentation
- Troubleshoot bot runner connectivity, orchestrator/control room issues, and execution failures
- Resolve scheduling, triggering, queue processing, credential, access, and permission-related issues
- Diagnose dependency, environment, data integrity, and application performance issues impacting bots
- Collaborate with RPA developers, business analysts, operations, and IT teams to resolve issues and improve automation stability
- Participate in stand-ups, sprint reviews, and Change Advisory Board (CAB) meetings as required
- Maintain documentation for application configurations, troubleshooting steps, and resolution procedures
- Contribute to automation health dashboards and operational reporting metrics
- Analyze support trends and recurring issues to recommend enhancements, optimizations, and process hardening
- Communicate effectively with technical and non-technical stakeholders, providing clear updates on issue status and resolutions
Required Qualifications
- 3–5 years of hands-on experience in RPA production support or operations roles
- Proficient in Automation Anywhere A360 – bot development, Control Room management, and error handling
- Working knowledge of UiPath – Studio, Orchestrator, and REFramework-based bot support
- Strong understanding of RPA architecture, bot lifecycle, and deployment pipelines
- Experience with ITSM platforms for incident and change management (ServiceNow preferred)
- Familiarity with SQL, APIs, and integration troubleshooting (REST/SOAP)
- Excellent analytical and problem-solving skills with the ability to work under pressure
- Strong written and verbal communication skills for stakeholder engagement and documentation
- Ability to work rotating shifts and participate in an on-call rotation
Preferred Qualifications
- Automation Anywhere Certified Advanced RPA Professional or equivalent UiPath certification
- Competent with Agentic Process Automation (APA) tools, AI agents, or LLM-integrated automation frameworks
- Healthcare industry experience with knowledge
Education
Bachelor's degree preferred/specialized training/relevant professional qualification/equivalent experience
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$72,100.00 - $158,620.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 04/30/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
IT Support Engineer Job Roles in Connecticut
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Search IT Support Engineer Jobs in ConnecticutIT Support Engineer Jobs in Connecticut: Frequently Asked Questions
Which companies sponsor visas for IT support engineers in Connecticut?
Financial services firms in the Stamford area, including large banks and insurance companies headquartered along the I-95 corridor, have consistent records of H-1B sponsorship for IT support roles. Defense contractors like Raytheon Technologies and Sikorsky, both with significant Connecticut operations, also sponsor regularly. Hartford-area insurers such as Aetna and The Hartford round out the most active sponsoring employers in the state.
Which visa types are most common for IT support engineer roles in Connecticut?
The H-1B is the most common visa category for IT support engineers in Connecticut, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a relevant technical field. Some employers also use the TN visa for Canadian and Mexican nationals. Candidates already on OPT or STEM OPT can work while their employer initiates H-1B sponsorship through the annual lottery.
Which cities in Connecticut have the most IT support engineer sponsorship jobs?
Hartford leads in volume, driven by its dense concentration of insurance and financial services headquarters along with state government IT infrastructure. Stamford is the second major hub, particularly for roles tied to financial technology and corporate IT operations. Bridgeport, New Haven, and Shelton also generate steady demand, with New Haven's activity linked in part to Yale University and its affiliated health system's technical support needs.
How to find it support engineer visa sponsorship jobs in Connecticut?
Migrate Mate filters IT support engineer jobs specifically by visa sponsorship availability and state, so you can browse Connecticut openings without sorting through roles that won't support your immigration needs. Employers listed on Migrate Mate have indicated sponsorship willingness, which saves significant time compared to cold-applying. Filtering by Connecticut on Migrate Mate surfaces roles across Hartford, Stamford, and New Haven from financial services, healthcare, and defense employers.
Are there any Connecticut-specific considerations for IT support engineer visa sponsorship?
Connecticut's prevailing wage requirements under H-1B rules are influenced by the state's high cost of living, particularly in Fairfield County where Stamford sits. Employers must certify wages meet Department of Labor prevailing wage levels for the specific metro area, meaning Stamford-based roles typically carry higher certified wage floors than Hartford. Connecticut's strong insurance and defense sectors also mean many IT support positions touch regulated data environments, which can affect job requirements and employer sponsorship willingness.
What is the prevailing wage for sponsored it support engineer jobs in Connecticut?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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